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Freight forwarding · Customs · Supply chain solutions

We are not reinventing logistics. We are running it better.

One window for ocean, air and land freight, customs, GCC gateways, projects, warehousing and trade. One KORVEX® team that plans, moves, clears and delivers, with every move in view.

Ocean Freight
One window. One solution.

One size fits none. Every solution, made to measure.

No two supply chains are alike. Your products, suppliers, markets and deadlines are your own, so your logistics should be too. At KORVEX® we tailor-make every solution around your business, then run it through one window: one team, one plan, one point of contact, from the first enquiry to final delivery.

PLANTailor-made, every timeEvery route, mode and customs plan designed around your business, never a standard product.
MOVE AND CLEARThe team that ships it, clears itOcean, air and land freight run by the same team as our in-house customs brokers, so nothing is lost between booking and release.
SEEEvery move in viewMilestones, documents and every logistics cost in myKORVEX, and updates before you need to ask.
Tailor-made in practice

Same route. Different businesses. Different solutions.

Three KORVEX customers ship from China to the Gulf. Same ports, same ships, same route. But each business needs something different, so each gets a different KORVEX solution.

The shared routeShanghaiJebel AliGCC markets
Consumer and retail

A fashion retailer

Their challenge

Forty suppliers, weekly drops and promotions that cannot wait for the next sailing.

Their KORVEX solution
Client ConsolidationKV Sea-Air for promotion stockKV Bonded HubB2C fulfilment
Automotive

A vehicle assembly plant

Their challenge

Thousands of part numbers that must arrive in sequence, and a line that must never stop.

Their KORVEX solution
Order Management control towersFCL on planned sailingsKV Air Express for line-down partsLine-side delivery
Infrastructure and EPC

An EPC contractor

Their challenge

A 180-tonne transformer and a steel package that must reach site in installation order.

Their KORVEX solution
Route survey and method statementBreakbulk vessel charterPermits and escortsJacking, sliding and positioning
What we do

Eleven services. One team. One point of contact.

Use one service or all of them. Each one plugs into the next, under one KORVEX® plan and one point of contact.

Freight
Customs and transit
Project and event logistics
Supply chain and trade
Not sure which service fits? Our team will design it with you.
Why KORVEX

We do not just move cargo. We run supply chains.

Five reasons customers bring us their hardest shipments, and keep bringing the rest.

One window. One solution.Freight, customs, compliance, projects, warehousing and trade under one team and one plan.
We are customs brokersIn-house brokers and regulatory consultants plan clearance before your cargo arrives.
Every way into the GCCA multi-gateway network: Red Sea, Arabian Gulf, Oman and UAE ports linked by bonded road.
Global reach, local teamsFive regional head offices and a network across 149 countries and 960+ cities.
Every move in viewmyKORVEX web portal and app: tracking, milestones, documents and every cost in one place.
Our values

Six values that spell our name.

KnowledgeKnowledgeKnow the business. See what's coming. Solve with confidence.We learn how each customer runs before we move a single box, so every plan starts from their business.
OwnershipOwnershipTake responsibility. Follow through. Own the outcome.One KORVEX team stays with every shipment from the first enquiry to the final delivery.
RelationshipsRelationshipsRespect every partner. Honour every agreement. Succeed together.Customers, carriers and partners are engaged early, respected always and growing with us.
VisibilityVisibilityNo surprises. Customers and partners always in view.Status, documents and costs shared through myKORVEX before anyone has to ask.
EmpowermentEmpowermentTrust our people. Equip them to lead and grow.Specialists trusted to decide on the spot, with the tools and authority to act.
eXecutioneXecutionDo what we promise. Every shipment, every time.Plans carried out with precision, from the cut-off to the final signature.
Select each letter. They define how KORVEX® works, on every shipment, every day.
Our network

Global reach. Focused on the lanes that matter to you.

Five regional head offices, linked to a network across 149 countries and 960+ cities. Select a beacon, or choose an office to zoom into its country.

Regional head officeNetwork city
149Countries in our network
960+Cities in our network
5Regional head offices
11Services. One window.
Customs Clearance and IOR

We are customs brokers.

Most delays start with paperwork, not with ships.

Our in-house brokers and regulatory consultants check your documents before departure, so clearance is ready when your cargo lands.

  • Import, export and border clearance by our own brokers
  • HS classification, duty and VAT calculated in advance
  • SABER, PCoC and SFDA requirements handled
  • Importer of Record when you have no local entity
Industries

Your sector has its own rules. We speak them.

Every industry moves different cargo, under different rules and pressures. Our specialists know yours, from line-side parts to reefer stock.

For partners

Grow with us. Not just for us.

Our partners are engaged early, respected always and growing with us. If you move, clear, store or supply what our customers need, we would like to hear from you.

Overseas agentsForwarders who want a dependable partner in the GCC and on our lanes worldwide.
Customs brokersPorts, airports and land borders where we need trusted clearance.
HauliersTrucking companies for domestic, cross-border, bonded and heavy moves.
SuppliersManufacturers and vendors supplying KORVEX TradeX customers.
Insights

What is moving the market this week.

Careers

Not just a job. A journey with KORVEX.

Operations, customs, warehousing, transport and customer service teams across our regional offices.

Get started

Ready to move your cargo?

Tell us what you are moving and where. We will design the route and come back with a clear quotation.

FAQ

Getting to know KORVEX

Straight answers from the KORVEX team. Not covered here?

What does KORVEX do?

KORVEX is a global freight forwarding and supply chain company. We plan, move, clear, store and deliver cargo by ocean, air and land, run customs clearance and Importer of Record, manage project and event logistics, warehousing, purchase orders and trade through KORVEX TradeX: one window for every logistics need.

Where is KORVEX based?

Our global head office is in Miami, USA, also our regional head office for the Americas, with a second US office in Denver. Our regional head offices are London for Europe, Jeddah for Saudi Arabia and the GCC, Alexandria for Africa and Jakarta for Southeast Asia, with a network across 149 countries and 960+ cities.

How do I get a quote?

Use the one-page quote form: choose your service and fill in the fields that appear. A KORVEX specialist reviews every request and replies with a plan and a rate. For complex or project cargo we may call you to understand the details first.

Do you work with individuals or only businesses?

KORVEX serves businesses: manufacturers, distributors, retailers, contractors, project owners and other companies that move cargo. We do not handle personal effects or private household moves.

What is myKORVEX?

myKORVEX is our customer web portal and mobile app. Every KORVEX customer receives log-in credentials to follow shipments and milestones, receive email and WhatsApp updates, upload and download documents, see invoices and raise or answer tasks with their KORVEX team.

›What we do
What we do

Every logistics need. One window. One solution.

Freight, customs, GCC gateways, project and event logistics, warehousing, order management and trade: use one service or all of them, with one KORVEX team.

149countries in our network960+cities5regional head offices11services, one window
One window. One solution.

Eleven services. One team. One point of contact.

Every KORVEX service connects to the same team at the centre. Choose any service to explore it.

KVOne team
Tailor-made

One size fits none.

Every service below can stand alone, but the real strength is the combination. We start with your business and build the mix around it, then one KORVEX® team runs it end to end.

Tailor-made in practice

Same route. Different businesses. Different solutions.

Three KORVEX customers ship from China to the Gulf. Same ports, same ships, same route. But each business needs something different, so each gets a different KORVEX solution.

The shared routeShanghaiJebel AliGCC markets
Consumer and retail

A fashion retailer

Their challenge

Forty suppliers, weekly drops and promotions that cannot wait for the next sailing.

Their KORVEX solution
Client ConsolidationKV Sea-Air for promotion stockKV Bonded HubB2C fulfilment
Automotive

A vehicle assembly plant

Their challenge

Thousands of part numbers that must arrive in sequence, and a line that must never stop.

Their KORVEX solution
Order Management control towersFCL on planned sailingsKV Air Express for line-down partsLine-side delivery
Infrastructure and EPC

An EPC contractor

Their challenge

A 180-tonne transformer and a steel package that must reach site in installation order.

Their KORVEX solution
Route survey and method statementBreakbulk vessel charterPermits and escortsJacking, sliding and positioning

Freight

4 services

Customs and transit

2 services

Project and event logistics

2 services

Supply chain and trade

3 services
FAQ

Choosing the right service

Straight answers from the KORVEX team. Not covered here?

Can I use just one KORVEX service?

Yes. Many customers start with one service, such as ocean freight or customs clearance, and add more as they see how the pieces connect. Every service works on its own and plugs into the others under one plan.

What does "one window" mean in practice?

One KORVEX team and one point of contact for your shipments, from quotation to final delivery and invoice. You do not coordinate between forwarders, brokers, hauliers and warehouses: we do it, and you see everything in myKORVEX.

Do you handle dangerous goods, reefer and out-of-gauge cargo?

Yes. Dangerous goods, temperature-controlled cargo, breakbulk, heavy-lift and out-of-gauge cargo are handled by specialists on ocean, air and land, with the right equipment, documents and permits planned before the cargo moves.

Which countries do you serve?

KORVEX moves cargo to and from 149 countries and 960+ cities through its network, with regional head offices in the USA, the UK, Saudi Arabia, Egypt and Indonesia, and a multi-gateway network across the GCC.

KV

Not sure which service fits?

Tell us what you move, where and when. We will design the mix with you.

››Ocean Freight
Freight

Not just a booking. A plan for every container.

FCL, LCL, breakbulk and specialised cargo on the world's main trade lanes, with space, equipment, customs and delivery planned as one move.

149countries in our network960+cities5regional head offices11services, one window
Overview

KORVEX runs ocean freight from the first booking to the final door: full and part loads, breakbulk and out-of-gauge, reefer and dangerous goods. We secure space and equipment early, check every document before the cut-off and join the sailing to customs, land transport and delivery, so your containers move on plan and your free time is not wasted.

Ocean freight carries most of the world's trade, and most of its problems begin long before the vessel sails: no empty equipment at origin, rolled bookings, missed SI and VGM cut-offs, and containers waiting at destination while demurrage and detention build up. KORVEX plans each shipment backwards from the date your cargo is needed, then works forward with carriers, suppliers and terminals to keep that date in view.

With a network reaching 149 countries and 960+ cities, and five regional head offices, KORVEX handles origin pickup, export clearance, the sailing, import clearance and final delivery under one plan and one point of contact. Whether you ship a few pallets by LCL, run a weekly FCL programme or move a transformer on a breakbulk vessel, every milestone, document and invoice sits in myKORVEX.

149Countries in our network
960+Cities in our network
11Services, one window
What we offer

Ocean Freight, built around your cargo.

Every option explained: what it is, how KORVEX runs it and the impact it creates for your business, with a real-world example.

01 OCN-FCL

FCL (Full Container Load)

FCL: your container, your schedule.

What it isA dedicated container for your cargo alone, sealed at origin and opened only at destination. KORVEX books standard, high cube, reefer, open top and flat rack equipment on the main east-west and intra-regional lanes.
How KORVEX runs itWe compare carrier services on transit, routing and free time, release equipment to your supplier, manage stuffing, sealing, VGM and SI submission, and follow the box from gate-in to empty return.
The impact KORVEX createsFaster handling, less risk of damage, a clear cost per container and extended free time agreed at booking where your cargo needs it.
How we solved itA German building materials exporter shipping to the US East Coast kept losing bookings in peak season.
The challenge

The exporter shipped weekly FCL volumes of tiles, insulation and fixings from northern Germany to New York and Savannah. In peak season its single carrier rolled bookings at short notice, containers sat at the terminal past cut-off and US consignees faced stock gaps. Every rebooking also put the ISF filing at risk, which US Customs and Border Protection can penalise.

How KORVEX solved it

KORVEX reviewed twelve months of shipping data and split the weekly volume between two carrier services, one from Hamburg and one from Bremerhaven, with a standing allocation agreed on each. Our booking desk confirmed space two weeks ahead and released equipment to the factory against a fixed loading plan. KORVEX trucks collected the containers and gated them in before cut-off, and our documentation team submitted VGM and shipping instructions the same day. Destination data reached the importer's US customs broker in time for the ISF filing 24 hours before loading. The exporter saw each booking, gate-in and sailing in myKORVEX, with alerts whenever a vessel schedule changed.

The result

Containers kept sailing through the peak while spot space disappeared, every ISF filing went in on time, and the exporter's US customers received regular weekly arrivals instead of the stop-start deliveries of the previous season.

02 OCN-LCL

LCL (Less than Container Load)

LCL: pay only for the space you use.

What it isPart loads consolidated with other shippers' cargo in a shared container, for volumes that do not justify a full box but still need regular, reliable sailings.
How KORVEX runs itKORVEX receives your cargo at the origin container freight station, checks marks, counts and dimensions, consolidates on scheduled sailings, then deconsolidates, clears and delivers each consignment at destination.
The impact KORVEX createsLower cost on smaller volumes, regular departures that let you order little and often, and one team handling the CFS, customs and final delivery.
How we solved itA South Korean cosmetics brand entering the UK market shipped small, frequent LCL lots from Busan instead of one large order.
The challenge

The brand was launching in the UK with an online retailer and a few department store counters. Large ocean orders would tie up cash and risk unsold stock, while every product needed a UK Responsible Person and a notification on the UK SCPN portal before it could be sold. Small, frequent lots also meant more customs entries to manage correctly.

How KORVEX solved it

KORVEX set a fortnightly LCL plan from Busan to Felixstowe, sized to the retailer's sell-through rather than to a full container. Our team in Busan collected cartons from the brand's warehouse, checked labels and ingredient lists against the shipping documents and delivered them to the consolidation CFS for the next sailing. Before each departure we confirmed with the brand that SCPN notifications were in place for every product on the packing list. On arrival, our in-house brokers lodged the import declaration on CDS, and KORVEX devanned the cargo and delivered pallets to the retailer's warehouse. Stock positions and arrival dates for every lot sat in myKORVEX.

The result

Stock arrived in step with sales, no consignment was held for missing product information, and the brand kept its cash working on marketing instead of tied up in slow-moving inventory in a UK warehouse.

03 OCN-BRK

Breakbulk, RoRo and out-of-gauge

Too big for a box. Still sailing on plan.

What it isHeavy, long or wide cargo moved on flat racks, open tops, breakbulk vessels or RoRo decks: machinery, vehicles, steel structures, transformers, modules and project packages.
How KORVEX runs itOur project team reviews drawings, weights and centres of gravity, plans lifting points, lashing and stowage with the carrier, books port cranes and handling, and arranges permits and escorts for the road legs at each end.
The impact KORVEX createsOne plan from factory floor to foundation, with engineering, port operations and heavy road transport working to the same timetable.
How we solved itAn EPC contractor needed oversized compressor skids moved from Italy to a gas plant in Egypt's Western Desert.
The challenge

Four compressor skids, each over four metres wide and far above standard container weight, had to travel from a fabrication yard near Milan to a gas plant deep in Egypt's Western Desert. Each skid needed a crane slot at Alexandria, Advance Cargo Information filed in Egypt before loading, abnormal load permits on both sides and delivery in the exact order the installation crew would set them.

How KORVEX solved it

KORVEX engineers surveyed the skids, designed the lashing plan and booked heavy-duty flat racks on a direct Genoa to Alexandria service. KORVEX moved each skid from the yard to Genoa under Italian abnormal load permits. Our Alexandria team confirmed the contractor's ACID numbers and checked the ACI data on Nafeza before loading, then booked port cranes and a discharge window ahead of arrival. Our in-house brokers cleared each skid at Alexandria, and KORVEX deployed low-beds with police escort along the desert route, timing departures so the skids arrived in installation sequence. The project team tracked every skid in myKORVEX from fabrication yard to plinth.

The result

All four skids reached the plant undamaged and in the order the crew needed them, so installation ran to plan without cranes or teams standing idle waiting for the next unit.

Key facts

4 compressor skids · 38–44 t each · up to 4.4 m wide · 40' heavy-duty flat racks, Genoa to Alexandria · about 520 km by low-bed under police escort · delivered in installation order, zero damage

04 OCN-RDG

Reefer and dangerous goods

Controlled temperatures. Declared hazards. Planned handling.

What it isTemperature-controlled containers for food, pharmaceuticals and sensitive chemicals, and dangerous goods packed, marked, labelled and declared under the IMDG Code.
How KORVEX runs itWe set and verify reefer settings, arrange pre-trip inspections and power at terminals, and for DG cargo check the IMDG class, UN number, packing group, packaging, declaration and segregation before the carrier accepts the booking.
The impact KORVEX createsFewer refused bookings, fewer temperature excursions and a complete record on every hazardous or sensitive consignment, from booking acceptance to delivery.
How we solved itA specialty chemicals manufacturer in India had DG bookings out of Nhava Sheva refused for incomplete paperwork.
The challenge

The manufacturer shipped Class 3 and Class 8 chemicals in drums and IBCs from Nhava Sheva to buyers in Europe and the Gulf. Carriers kept refusing its DG bookings because declarations did not match the safety data sheets, UN numbers and proper shipping names were inconsistent, and package marks did not follow the IMDG Code. Each refusal cost a sailing and strained buyer contracts.

How KORVEX solved it

KORVEX sat with the manufacturer's shipping team in Mumbai and audited the last twenty refused bookings. We rebuilt the DG declaration template, aligned every product's UN number, proper shipping name and packing group with its safety data sheet, and created a labelling and marking checklist under the IMDG Code. Our DG desk checked each new booking request before it went to the carrier, confirmed segregation and container placarding, and cleared acceptance with the carrier's DG team in advance. KORVEX trucks collected the sealed containers and gated them in with complete documents. The shipping team followed approvals and sailing status for every booking in myKORVEX.

The result

The following shipments were accepted first time, no further sailings were lost to paperwork, and the shipping team now prepares compliant DG documents itself using the checklist KORVEX built with them.

05 OCN-FMG

Freight Management

Keep your carrier rates. Gain a team that runs them.

What it isFor shippers who hold carrier contracts directly, KORVEX acts as your agent and runs the freight on your rates: bookings, shipping instruction updates, B/L instructions and checks, container placement and supplier coordination.
How KORVEX runs itWe book against your contracts, place empty containers at your or your supplier's facility for loading, chase cargo readiness and documents, submit SI and VGM, follow up with the line and track every container to delivery.
The impact KORVEX createsYour negotiated rates stay intact while a specialist team takes on the daily workload, with cleaner documents, fewer amendment fees and every container visible in myKORVEX.
How we solved itA petrochemical producer in Jubail, Saudi Arabia, with annual carrier contracts was losing time to B/L corrections and late SI filings.
The challenge

The producer held annual contracts with three carriers for polymer exports from Jubail to Asia and Europe. Its small logistics team struggled to file shipping instructions before cut-off, so bills of lading were issued with errors and corrected later at a cost. Late amendments delayed letter of credit payments and at times held containers at destination while corrected originals were reissued.

How KORVEX solved it

KORVEX took over booking and documentation on all three contracts while the producer kept its own carrier rates. Our Dammam team received weekly production forecasts, placed bookings against the contract allocations and checked every shipping instruction against the commercial invoice, packing list and letter of credit terms before filing. Draft bills of lading were reviewed line by line and approved with the customer before release. Our in-house brokers lodged the export declarations on FASAH, and KORVEX trucks moved containers from the plant to King Fahd Industrial Port in time for cut-off. The logistics team approved drafts and followed every booking in myKORVEX.

The result

Bill of lading amendments dropped sharply within the first quarter, letter of credit documents were presented on time, and the producer's own team moved its attention back to sales and production planning.

06 OCN-CCL

Client Consolidation

Many suppliers. One container. One arrival.

What it isA dedicated consolidation for one customer: cargo from many suppliers, warehouses or countries gathered at a KORVEX hub, combined and shipped together under one import.
How KORVEX runs itWe collect or receive each supplier's cargo, check it against your purchase orders and packing lists, hold it until the planned cut-off, then load one container and clear it once at destination.
The impact KORVEX createsLower freight cost per unit, fewer customs entries and clearance charges, one delivery to receive and one set of documents to file.
How we solved itA Dutch home furnishings retailer was importing from six suppliers in Vietnam in six separate LCL shipments.
The challenge

The retailer bought furniture, textiles and decor from six suppliers around Ho Chi Minh City and Binh Duong. Six separate LCL shipments meant six sets of charges, six sets of ICS2 entry data for the EU, six customs entries in Rotterdam and six deliveries to its distribution centre. Suppliers also finished orders on different days, so cargo often missed the planned sailing.

How KORVEX solved it

KORVEX set up a weekly consolidation programme at a bonded hub near Cat Lai. Our Vietnam team gave each supplier a booking window, KORVEX trucks collected cartons on fixed days, and the hub checked counts, marks and condition against each purchase order. Cargo was loaded into one 40-foot container by delivery zone, with a combined packing list and one set of ICS2 data filed before loading. In Rotterdam, our team lodged a single import declaration and KORVEX delivered the container to the retailer's distribution centre. Buyers saw each supplier's cargo receipt, any shortfall and the container status in myKORVEX.

The result

The retailer now receives one container into Rotterdam, one clearance and one delivery each week, and its buyers know within a day when a supplier is running late instead of finding out on arrival.

Challenges we solve

Your problem. Our plan.

The issues that cost ocean freight customers time and money, and what KORVEX does about each one.

The challengeBookings rolled when vessels are full in peak season.
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How KORVEX solves itSpace planned early across several carrier services, with a back-up sailing identified before the cut-off arrives.
The challengeNo empty equipment at origin when the cargo is ready.
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How KORVEX solves itEquipment released early, depots checked in advance and alternative container types or nearby ports offered before loading slips.
The challengeDemurrage and detention charges building up after arrival.
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How KORVEX solves itFree time agreed at booking, clearance prepared before discharge, and delivery and empty return booked before the vessel berths.
The challengeWrong or late documents holding cargo at the port.
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How KORVEX solves itEvery SI, draft B/L and commercial document checked against your order, letter of credit and destination rules before submission.
The challengeNo visibility once the vessel has sailed.
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How KORVEX solves itContainer milestones and carrier updates in myKORVEX, with email and WhatsApp alerts at every step of the voyage.
Why KORVEX

Not new. Run better.

01Planned backwards from your dateOcean freight is not new. What makes the difference is how it is run: every KORVEX plan starts from your production, project or launch date.
02One window, origin to doorPickup, export, sailing, import clearance and delivery handled by one KORVEX team, with one point of contact and one plan.
03Specialists for difficult cargoBreakbulk, out-of-gauge, reefer and dangerous goods planned by people who read drawings, stowage plans and IMDG declarations every day.
04Carrier relationships that countLong-standing carrier relationships and early engagement help keep your cargo on the vessel when space is tight on the lane.
Industries we serve

Specialists for your sector.

Automotive and spare partsVehicles by RoRo and parts by FCL, timed to dealer and workshop demand.
Industrial machinery and manufacturingMachinery, raw materials and chemical inputs moved to keep production lines supplied.
Oil, gas and petrochemicalsDrilling equipment, spares and petrochemical cargo, including dangerous goods under IMDG rules.
Power, renewables and energyTurbines, transformers, solar modules and cable drums on flat racks and breakbulk vessels.
Mining and metalsHeavy equipment in and steel, metals and minerals out, on containers and breakbulk.
Infrastructure, construction and EPCSteel structures, project packages and materials shipped in sequence with the site programme.
Consumer, retail and e-commerceClient Consolidation from many suppliers into one arrival ahead of the selling season.
Food and perishablesReefer containers set, monitored and cleared with SFDA requirements prepared before arrival.
Pharmaceuticals and healthcareTemperature-controlled reefer shipments with documents and import permits checked in advance.
Technology and electronicsHigh-value electronics in sealed FCL with tight milestone tracking from factory to warehouse.
Case studies

Proof, not promises.

Real-world problems, KORVEX solutions, measurable results.

Oil, gas and petrochemicals · Freight Management

Carrier contracts kept, workload taken off the desk

A mid-sized petrochemical producer exporting from the US Gulf Coast to Asia and Europe

The challengeThe producer held annual contracts directly with several carriers, but a small logistics team was buried in bookings, SI updates and B/L corrections. Late filings at Houston caused rolled containers and amendment fees every month.
The KORVEX solutionKORVEX became the producer's freight agent, booking on its existing contracts and running documentation, container placement and carrier follow-up.
How we deliveredA dedicated KORVEX team planned weekly allocations against the contracts, placed empty containers at the plant, submitted SI and VGM ahead of cut-off and checked every draft B/L against the sales order and letter of credit.
Contract rates stayed intact, amendments and rolled containers fell sharply, and the producer's team moved back to sales planning.
Consumer, retail and e-commerce · Client Consolidation

Six suppliers, one container, one clearance

A growing home furnishings retailer in the UK buying from several factories in southern China

The challengeEach supplier shipped a separate LCL consignment. The retailer paid for multiple clearances and deliveries, and stock arrived in pieces, weeks apart, before the selling season.
The KORVEX solutionKORVEX set up a dedicated Client Consolidation for the retailer at an origin hub in Shenzhen, with a fixed cut-off for every supplier.
How we deliveredSuppliers delivered to the KORVEX hub in Shenzhen, where cargo was checked against purchase orders, photographed and held until the cut-off. One FCL sailed to Felixstowe, cleared once and was delivered to the retailer's warehouse in the Midlands.
Many suppliers, one arrival: lower cost per unit, a single clearance and the full range on the shelf in time for the season.
Connected services

One window. Every connection.

Each KORVEX service plugs into the next, so your cargo never changes hands without a plan.

FAQ

Questions we hear most

Straight answers from the KORVEX team. Not covered here?

When should a business choose ocean freight?

Ocean freight suits large or heavy volumes, regular replenishment and cargo where cost matters more than speed. It is the natural choice for full containers, machinery, vehicles and project cargo. When part of a shipment is urgent, KORVEX can fly that part through KV Sea-Air while the rest moves by sea, so you keep stock flowing without paying air rates on everything.

FCL or LCL: which is right for my shipment?

It depends on volume, budget and timing. When your cargo reaches about 13 to 15 CBM, roughly half of a 20' container, FCL is often more economical and is handled faster, with less risk of damage. Smaller volumes travel LCL at a lower total cost. KORVEX compares both on every quotation, and for many suppliers shipping to one buyer, Client Consolidation can combine the best of both.

What are demurrage and detention, and how can I avoid them?

Demurrage is charged when a full container stays in the port beyond its free time; detention is charged when you keep the carrier's container outside the port too long. KORVEX agrees free time at booking where possible, prepares clearance before discharge and books delivery and empty return in advance, so charges are kept to a minimum instead of disputed later.

What are the SI and VGM cut-offs?

The shipping instruction (SI) gives the carrier the details for the bill of lading, and the verified gross mass (VGM) confirms the weight of the packed container. Both must reach the carrier before set cut-off times, or the container may miss the vessel. KORVEX tracks these cut-offs for every booking and submits both after checking them against your documents.

Can KORVEX ship dangerous goods and reefer cargo by sea?

Yes. KORVEX handles dangerous goods packed, labelled and declared under the IMDG Code, with classification, UN numbers and segregation checked before booking. Reefer cargo is shipped with temperature settings verified, pre-trip inspections arranged and power at terminals planned. For food and pharmaceuticals, import permits and SFDA requirements are prepared before the cargo arrives.

How do I track my ocean shipment?

Every container appears in myKORVEX with live tracking and carrier updates, from empty release and gate-in at origin to delivery and empty return. You receive an email notification and a WhatsApp update at each milestone, and your bill of lading, invoices and customs papers are in one place, on the web portal or the mobile app.

KV

Planning your next sailing?

Tell us your cargo, lane and dates. A KORVEX ocean specialist will plan space, equipment and delivery around them.

››Air Freight
Freight

Fast is expected. Planned is different.

KV Air Express, Priority and Economy, plus consolidation, charter and specialised air cargo, with customs and delivery joined to every flight.

149countries in our network960+cities5regional head offices11services, one window
Overview

KORVEX moves air cargo at the speed and cost your shipment needs: from the next available flight for a line-down part to planned consolidations for regular stock. We calculate chargeable weight before you book, secure space on the right routings, handle dangerous goods and temperature-controlled cargo, and connect every flight to customs clearance and final delivery.

Air freight is chosen when time matters, and that is exactly when things go wrong: cargo offloaded for a full aircraft, dimensions that turn into a surprise chargeable weight, DG paperwork refused at acceptance, or a pharmaceutical shipment left on a hot apron. KORVEX plans each air shipment from the moment it is needed at destination, choosing the routing, the service level and the handling that protect that moment.

Three service levels let you match speed to budget: KV Air Express for the fastest option, KV Air Priority for time-sensitive cargo and KV Air Economy for cost-effective planned moves. Behind them sit consolidation, charter, time-critical handling and specialised cargo, a network reaching 149 countries and 960+ cities, and in-house customs brokers at arrival, all followed in myKORVEX.

149Countries in our network
960+Cities in our network
11Services, one window
Service levels

Three speeds. One standard.

Choose the level that fits the cargo, the deadline and the budget. Every level gets the same planning, clearance and visibility.

Service level 1

KV Air Express

Our fastest option: next available flight where possible, with collection and delivery arranged around it.

For: Line-down parts, critical spares, urgent medical supply and anything where every hour costs money.

KORVEX searches direct and connecting options across carriers, books the first workable departure, arranges priority collection and screening, and prepares customs at destination before the aircraft lands, with a specialist following the cargo until delivery.

Service level 2

KV Air Priority

Planned routings with space reserved on the departures that match your deadline.

For: Time-sensitive cargo with a fixed date: production inputs, launches, project materials and replenishment.

KORVEX books direct or well-connected routings with reserved capacity, plans acceptance and handling at each airport, and lines up clearance and delivery, balancing speed and cost for cargo that must arrive on a known day.

Service level 3

KV Air Economy

Consolidated on scheduled departures at a lower cost, with longer transit planned in.

For: Planned, regular stock and less urgent cargo where cost matters more than speed.

KORVEX combines your cargo with other consignments on scheduled consolidation services, giving you the reliability of air at a lower rate, ideal for regular replenishment and cargo that does not justify express handling.

What we offer

Air Freight, built around your cargo.

Every option explained: what it is, how KORVEX runs it and the impact it creates for your business, with a real-world example.

01 AIR-CON

Air Consolidation

Air consolidation: air reliability at a shared cost.

What it isYour cargo combined with other consignments under one master air waybill on scheduled services, for regular shipments that need air speed without express pricing.
How KORVEX runs itKORVEX receives and checks your cargo, measures and weighs it, builds it into consolidated ULDs or loose loads on fixed departures, then breaks bulk, clears and delivers at destination.
The impact KORVEX createsLower cost per kilo, predictable weekly departures and one team handling acceptance, documents, customs and delivery.
How we solved itAn electronics distributor in Poland was paying express rates for weekly stock from Shenzhen.
The challenge

The distributor imported phones, accessories and small appliances from Shenzhen every week and had moved everything to express during a busy year. Express charges were eating its margin, yet regular stock still had to arrive within a week to keep retail customers supplied. Lithium battery rules, ICS2 pre-loading data for the EU and Polish import VAT applied to every consignment.

How KORVEX solved it

KORVEX split the distributor's volume into urgent orders and regular stock. Regular stock moved to a weekly KV Air Economy consolidation from Hong Kong into Warsaw. KORVEX collected cartons from the suppliers in Shenzhen, our team checked lithium battery documents and packing against the IATA Dangerous Goods Regulations, and the consolidation crossed to Hong Kong airport for loading. ICS2 data was filed before departure. In Warsaw, our team cleared the shipment and KORVEX delivered to the distributor's warehouse the next morning. Urgent orders stayed on express. The purchasing team booked, tracked and compared both services in myKORVEX.

The result

Air spend fell noticeably within the first two months, regular stock still arrived within the week, and express was kept for the small number of orders that genuinely needed it.

02 AIR-CHT

Air Charter

Air charter: when scheduled space is not enough.

What it isFull or part aircraft chartered for outsized, heavy or urgent cargo, or for volumes that scheduled flights cannot carry in time.
How KORVEX runs itWe match aircraft type to cargo dimensions and weight, check loadability, landing permits and airport handling, plan loading with the operator and manage the cargo from factory to apron to final delivery.
The impact KORVEX createsDeparture on your timetable, cargo that would never fit a scheduled hold, and a single KORVEX plan from loading to delivery.
How we solved itAn offshore oil and gas operator in Brazil needed a large drilling component after a failure.
The challenge

A subsea drilling component failed on a rig in the Campos Basin, and the replacement sat at a manufacturer's facility near Aberdeen. It was too large for scheduled passenger aircraft, and the next freighter space meant more than a week of lost drilling. Brazilian import documents also had to be ready before landing so the part could move straight to the supply base.

How KORVEX solved it

KORVEX sourced a freighter charter within hours and confirmed the aircraft could take the component's dimensions and weight. Our team arranged the abnormal load move from the manufacturer to Aberdeen airport, built the loading plan with the ground handler and confirmed overflight and landing permissions with the charter operator. While the aircraft was in the air, our team in Brazil prepared the import documents with the operator's customs team under its Repetro-Sped regime and booked handling at Rio de Janeiro Galeão. On arrival, KORVEX ran the component by oversized truck under escort to the supply base at Macaé. The operator followed every milestone in myKORVEX.

The result

The component reached the Macaé supply base well ahead of the scheduled-flight option, and the rig returned to drilling days earlier than the operator's own contingency plan had assumed.

03 AIR-TCR

Time-critical

Time-critical: when the clock is the customer.

What it isUrgent shipments handled as a priority from collection to delivery: line-down parts, aircraft-on-ground spares, legal documents, tender samples and event materials.
How KORVEX runs itA KORVEX specialist books the next available flight where possible, uses on-board courier or connecting routings when they are faster, pre-files customs and keeps the shipment under watch until it is delivered.
The impact KORVEX createsDowntime shortened, penalties avoided and one person following your shipment around the clock until it arrives.
How we solved itAn automotive assembly plant in Mexico was about to stop a line for a missing electronic module.
The challenge

The assembly plant in Puebla had less than two days of electronic control modules left after a supplier in Bavaria missed a shipment. A line stoppage would cost far more than any freight bill. The modules also had to clear Mexican customs under the plant's IMMEX programme with a correct pedimento and reach line side before the stock ran out.

How KORVEX solved it

KORVEX opened the job the moment the call came in. A KORVEX vehicle collected the modules from the supplier in Bavaria the same afternoon and drove them to Frankfurt airport, where our team had booked space on the next available flight to Mexico City. We checked the commercial invoice and IMMEX references so the plant's customs broker could prepare the pedimento before the aircraft landed. On arrival, our Mexico City team recovered the cargo from the airline and a dedicated vehicle ran overnight to Puebla. Production control watched every handover in myKORVEX, with a named KORVEX contact on call throughout the move.

The result

The modules reached line side before the stock ran out, the line kept running, and the plant now uses the same KORVEX routing as its standing plan for urgent parts from Germany.

04 AIR-TDG

Temperature-controlled and dangerous goods

Sensitive cargo: temperatures held, hazards declared.

What it isPharmaceuticals, vaccines, perishables and dangerous goods, including lithium batteries, flammables and chemicals, handled to airline and dangerous goods rules.
How KORVEX runs itWe plan active or passive packaging and temperature ranges, book temperature-controlled handling at each airport, and for DG cargo check classification, UN numbers, packing instructions, the shipper's declaration and labels before acceptance.
The impact KORVEX createsFewer rejected shipments, fewer temperature excursions and a complete record of every handover for your quality team.
How we solved itA pharmaceutical importer in South Africa had temperature excursions during long tarmac waits on shipments from India.
The challenge

The importer brought vaccines and biologics needing 2 to 8 degrees Celsius from Hyderabad and Mumbai to Johannesburg. Shipments connected through Gulf hubs, and long tarmac waits during transfer caused excursions recorded on the data loggers. Each excursion meant quarantine, a stability review and sometimes a destroyed batch, and SAHPRA expected good distribution practice evidence for every leg.

How KORVEX solved it

KORVEX reviewed the logger data and found the excursions happened during ramp waits at transfer hubs. We moved the importer to routings with airside cold-room transfer and pharma handling at each stop, and booked active temperature-controlled containers for the most sensitive products. Our team in India checked packaging, logger placement and documents before tender and pre-alerted each hub with handling instructions. The KORVEX control tower monitored every flight and connection and stepped in when a delay threatened a transfer. In Johannesburg, our brokers lodged the clearance before arrival and a temperature-controlled vehicle ran the shipment straight to the importer's cold store. Logger readings and milestones were shared in myKORVEX.

The result

Excursions stopped on the new routings, no batch was quarantined in the months that followed, and the importer had a complete temperature record for every shipment to show the regulator.

05 AIR-SEA

KV Sea-Air option

KV Sea-Air: air speed where it counts, sea cost where it does not.

What it isFor cargo that does not all need to fly, KORVEX combines ocean and air on one plan: sea to a hub then air onward, or the urgent part by air and the rest by sea.
How KORVEX runs itWe split or route your cargo by urgency, book both legs together, transfer between modes at the hub and give you one set of milestones in myKORVEX.
The impact KORVEX createsFaster than ocean, lower cost than full air freight, and stock that arrives when it is needed.
How we solved itA Spanish fashion retailer sourcing in Bangladesh flew launch-day stock and sent the replenishment through KV Sea-Air via a Gulf hub.
The challenge

The retailer had a fixed launch date for a new collection across its stores in Spain, with garments made in Dhaka and Chattogram. Ocean freight alone was too slow for the launch, while flying the whole order would wipe out the season's margin. Factories finished at different times, and every consignment needed ICS2 data and EU import documents.

How KORVEX solved it

KORVEX split the order by delivery date. Launch-day stock flew from Dhaka to Madrid on an air routing booked two weeks ahead. The replenishment went into KV Sea-Air: our Bangladesh team consolidated cartons at Chattogram and shipped them by ocean to Jebel Ali, and KORVEX moved them under bond to Dubai World Central for the onward flight to Madrid. Our team filed ICS2 data on each air leg, and our team prepared the EU import declarations ahead of arrival. KORVEX delivered both flows to the retailer's distribution centre. Merchandisers saw air and sea-air quantities side by side in myKORVEX.

The result

The launch opened fully stocked in every store, and the replenishment arrived in good time for the second week of sales at close to ocean freight cost.

Challenges we solve

Your problem. Our plan.

The issues that cost air freight customers time and money, and what KORVEX does about each one.

The challengeChargeable weight far higher than expected on the invoice.
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How KORVEX solves itDimensions checked before booking, volumetric and actual weight compared, and packing advice given to cut wasted space.
The challengeCargo offloaded when the aircraft is full.
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How KORVEX solves itSpace booked on the right priority level, with alternative routings held ready and offloads recovered on the next workable flight.
The challengeDangerous goods refused at airline acceptance.
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How KORVEX solves itClassification, packing, labels and shipper's declaration checked by KORVEX before the cargo leaves your premises.
The challengeTemperature breaks during transfers and tarmac waits.
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How KORVEX solves itRoutings chosen for short connections and controlled handling, with packaging matched to the full journey.
The challengeUrgent cargo stuck in customs after landing.
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How KORVEX solves itIn-house brokers pre-file entries before arrival, so cargo moves from terminal to truck without waiting.
Why KORVEX

Not new. Run better.

01Speed matched to budgetThree KV service levels, so you pay for express only when it is needed and save on everything else.
02Chargeable weight in viewDimensions and packing reviewed before booking, so the chargeable weight on your quote matches the cargo you hand over.
03Specialists for sensitive cargoDangerous goods, lithium batteries, pharmaceuticals and perishables handled by people who check every declaration and temperature range.
04Customs ready before landingOur brokers in Saudi Arabia and, through our network, at every other destination prepare clearance during the flight, so delivery starts when the aircraft arrives.
Industries we serve

Specialists for your sector.

Automotive and spare partsLine-down parts and dealer stock flown to keep assembly lines and workshops working.
Oil, gas and petrochemicalsCritical spares and drilling components flown to keep rigs and plants running.
Pharmaceuticals and healthcareTemperature-controlled medicines and medical devices with controlled handling at every stop.
Technology and electronicsHigh-value devices, components and launch stock with secure handling and tight tracking.
Consumer, retail and e-commerceFashion drops, promotions and fast-moving stock flown to meet launch dates.
Aerospace and defenceAircraft-on-ground spares and sensitive components handled as time-critical shipments.
Food and perishablesFresh produce, seafood and chilled food flown with cold-chain handling and SFDA documents ready.
Industrial machinery and manufacturingUrgent machine parts and production inputs flown to avoid costly downtime.
Power, renewables and energyControl systems and critical spares for power plants and renewable sites.
Events and exhibitionsExhibits, stand materials and samples flown to the show floor before opening day.
Case studies

Proof, not promises.

Real-world problems, KORVEX solutions, measurable results.

Automotive and spare parts · KV Air Express, Time-critical

A line kept running with the next available flight

A vehicle assembly plant in Turkey sourcing electronic modules from Japan

The challengeA supplier's quality hold left the plant hours away from stopping a production line. Scheduled cargo space on the usual routing was full for several days.
The KORVEX solutionKORVEX handled the module as a KV Air Express time-critical shipment with pre-filed customs at arrival.
How we deliveredThe KORVEX team collected the parts directly from the supplier near Nagoya, found space on a connecting routing through another hub, filed the import entry during the flight and had a dedicated vehicle waiting at Istanbul Airport for the drive to the plant in Bursa.
The modules reached the line before stock ran out, and the plant now keeps a standing KV Air Express plan for critical parts.
Connected services

One window. Every connection.

Each KORVEX service plugs into the next, so your cargo never changes hands without a plan.

FAQ

Questions we hear most

Straight answers from the KORVEX team. Not covered here?

When should a business choose air freight?

Choose air freight when the cost of waiting is higher than the cost of flying: line-down parts, product launches, high-value goods, perishables and medicines. It also suits small, light shipments where the rate gap with ocean is narrow. KORVEX helps you choose between KV Air Express, Priority and Economy, or KV Sea-Air when only part of the cargo is urgent.

How is chargeable weight calculated?

Airlines charge the higher of the actual weight and the volumetric weight, which is calculated from the length, width and height of each piece. Light but bulky cargo is therefore charged on its volume. KORVEX checks dimensions before booking and advises on packing and palletising, so you avoid paying to fly empty space.

What is the difference between KV Air Express, Priority and Economy?

KV Air Express is our fastest option, with the next available flight where possible for cargo that cannot wait. KV Air Priority uses planned routings with reserved space for time-sensitive cargo on a fixed date. KV Air Economy consolidates cargo on scheduled departures at a lower cost for planned, regular stock. All three include customs and delivery on request.

Can KORVEX fly dangerous goods and lithium batteries?

Yes. KORVEX handles dangerous goods by air, including lithium batteries, flammable liquids and chemicals, within airline and dangerous goods rules. We check classification, UN numbers, packing instructions, labels and the shipper's declaration before the cargo leaves your premises, which avoids refusals at airline acceptance and delays at transfer points.

When is an air charter the right choice?

An air charter makes sense when cargo is too large or heavy for scheduled aircraft, when a large volume must move at once, or when no scheduled flight can meet the deadline. KORVEX compares aircraft options, checks loadability and airport handling, and runs the charter as one plan from collection to final delivery.

How do I follow my air shipment?

Every air shipment appears in myKORVEX, with milestones from collection and acceptance to departure, arrival, clearance and POD. Email notifications and WhatsApp updates arrive at each step, and your air waybill, invoices and customs documents are stored in one place, on the web portal or the mobile app.

KV

Got cargo that cannot wait?

Send us the pieces, dimensions and deadline. A KORVEX air specialist will match the service level and routing to it.

››KV Sea-Air
Freight

Sea when you can. Air when you must.

KV Sea-Air combines ocean and air on one plan, so urgent stock arrives when it is needed and the rest moves at ocean freight cost.

149countries in our network960+cities5regional head offices11services, one window
Overview

KV Sea-Air is the smarter, cost-effective multimodal option from KORVEX. The bulk of your cargo moves by sea to cut cost, the urgent part flies, direct where the route has a flight, or the cargo sails to a hub and continues by air. One booking, one team and one set of milestones in myKORVEX.

Most businesses face the same trade-off: ocean freight is affordable but slow, air freight is fast but expensive, and choosing one for the whole shipment means overpaying or running out of stock. KV Sea-Air removes the either-or. KORVEX looks at what you actually need and when, then routes each part of the shipment by the mode that fits its urgency.

The result is stock on the shelf when demand needs it and a total freight cost well below full air freight. KORVEX books both legs together, manages the transfer between modes at the hub, clears customs once at destination where the route allows, and keeps every milestone in one place, so a multimodal shipment feels as simple as a single booking.

149Countries in our network
960+Cities in our network
11Services, one window
What we offer

KV Sea-Air, built around your cargo.

Every option explained: what it is, how KORVEX runs it and the impact it creates for your business, with a real-world example.

01 SEA-HUB

Sea-Air via hub

Sea-air via hub: sail to the hub, fly the last leg.

What it isCargo moves by ocean to a well-connected hub, then transfers to an aircraft for the final leg to destination, combining ocean cost on the long haul with air speed at the end.
How KORVEX runs itKORVEX books the sailing and the onward flight together, manages the transfer, re-labelling and air acceptance at the hub, and pre-files customs before the aircraft arrives.
The impact KORVEX createsTransit well below full ocean, cost well below full air, and one set of documents and milestones for the whole journey.
How we solved itAn electronics distributor shipping from East Asia to Frankfurt moved its regular stock by sea to Dubai and flew it onward, cutting transit by weeks compared with ocean all the way.
The challenge

The distributor imported laptops, monitors and networking equipment from Shanghai and Busan to Frankfurt. Ocean freight around the Cape of Good Hope stretched transit beyond six weeks, while full air freight on heavy cartons was too expensive. The goods also contained lithium batteries, so the air leg needed correct dangerous goods documents once the cargo came off the ship.

How KORVEX solved it

KORVEX built a sea-air routing through Dubai. Our teams in East Asia consolidated the cargo and shipped it by ocean to Jebel Ali under a through house bill. On discharge, KORVEX moved the containers under bond to Dubai World Central, where our team devanned the cargo, rechecked the lithium battery declarations, built airline pallets and loaded the next freighter to Frankfurt. ICS2 data was filed before the air leg departed, and our team cleared the shipment in Frankfurt. The distributor tracked each container through the switch from ship to aircraft in myKORVEX, with arrival dates updated at every step.

The result

Transit to Frankfurt fell by weeks compared with ocean all the way, freight cost stayed well below full air freight, and the distributor cut the safety stock it had held to cover long sailings.

02 SEA-SPL

Split shipment (sea and air)

Split shipment: what is urgent flies, the rest sails.

What it isOne order divided by urgency: the share needed now is flown, the remainder is shipped by ocean, both under one KORVEX plan.
How KORVEX runs itWe agree the split with you at order stage, book both modes, align documents so customs treats each part correctly, and track both legs side by side in myKORVEX.
The impact KORVEX createsLaunches and promotions fully stocked on day one, with most of the volume moving at ocean freight cost.
How we solved itAn Italian fashion retailer flew opening-day stock from India for a spring promotion and sent the replenishment by sea.
The challenge

The retailer had a spring promotion with fixed dates across its Italian stores, with garments made in Tiruppur and Bengaluru. Production finished in waves, so some stock was ready weeks ahead and some only days before the deadline. Flying everything would have doubled the season's freight bill, while shipping everything by ocean risked empty rails on opening day.

How KORVEX solved it

KORVEX matched each production batch to a mode. Our India team agreed a cut-off date with the factories: anything ready before it went by ocean from Chennai to Genoa, and anything after it flew from Bengaluru to Milan Malpensa. KORVEX trucks collected from each factory, and our team prepared separate packing lists by mode and filed ICS2 data on each leg. In Italy, our team cleared both flows and KORVEX delivered to the retailer's distribution centre on a single schedule. The merchandising team saw which styles were travelling by air and which by ocean in myKORVEX, and adjusted store allocations accordingly.

The result

Stores opened fully stocked on promotion day, and the season's freight bill stayed close to ocean levels because only the late batches travelled by air.

03 SEA-AS

Air-Sea

Air-sea: fly out fast, sail the long leg.

What it isCargo flies from origin to a hub with frequent sailings, then continues by ocean, useful when origin sailings are limited or the cargo must leave quickly.
How KORVEX runs itKORVEX flies the cargo to the hub, receives and consolidates it there, books the sailing and handles the transfer, documents and destination clearance.
The impact KORVEX createsFaster departure from origin, lower total cost than full air and access to routings that ocean alone cannot offer.
How we solved itA machinery maker in landlocked Uzbekistan, facing long waits for ocean connections, flew spare kits to Dubai and shipped them on the next ocean service to customers in East Africa, saving weeks of waiting at origin.
The challenge

The machinery maker in Tashkent supplied pumps and agricultural equipment to customers in Kenya and Tanzania. Being landlocked, its ocean shipments waited weeks for rail and port connections, and spare kits for broken machines were delayed with them. Kenyan imports also needed a Certificate of Conformity under the KEBS PVoC programme, and cargo arriving without one was held at Mombasa.

How KORVEX solved it

KORVEX built an air-sea route for the spare kits. KORVEX collected the kits from the factory and our team in Tashkent flew them to Dubai on scheduled freighters. Before departure we confirmed the PVoC Certificate of Conformity was in hand for Kenyan orders and the conformity documents required by the Tanzania Bureau of Standards for Tanzanian ones. In Dubai, KORVEX moved the cargo under bond to Jebel Ali, stuffed it into containers and loaded the next ocean service to Mombasa and Dar es Salaam. Our East Africa team cleared the shipments and delivered to customer sites. The maker's service team followed each kit in myKORVEX.

The result

Spare kits reached customers weeks sooner than under the old ocean-only routing, none were held at Mombasa for conformity documents, and broken machines returned to work faster.

04 SEA-REP

Planned replenishment

Planned replenishment: steady stock, smarter freight.

What it isA regular programme where base stock moves by sea on a fixed rhythm and top-up quantities fly when demand rises, planned with your sales and inventory teams.
How KORVEX runs itWe agree reorder points and lead times with you, schedule ocean sailings for the base flow, and trigger air top-ups when stock nears its minimum.
The impact KORVEX createsFewer stock-outs, less safety stock tied up in warehouses and a freight budget that stays under control.
How we solved itA spare-parts distributor in Malaysia kept running out of fast movers between sailings from Europe.
The challenge

The distributor held around three thousand spare-part lines for industrial and marine customers, sourced from Germany and Italy. Fast movers ran out between monthly sailings into Port Klang, and emergency air orders were frequent and costly. Malaysian import declarations, sales tax at import and SIRIM certificates for certain regulated electrical parts added time whenever orders were rushed.

How KORVEX solved it

KORVEX analysed twelve months of sales and split the range into a stable base and a short list of critical fast movers. The base range moved on a fortnightly ocean consolidation from Hamburg and Genoa into Port Klang, against a reorder plan our team agreed with the buyers. Critical lines were topped up by weekly air from Frankfurt to Kuala Lumpur whenever stock fell below an agreed trigger. Our team checked SIRIM certificates before dispatch, our team lodged the import declarations and sales tax in Malaysia, and KORVEX delivered to the warehouse in Shah Alam. Stock triggers and inbound quantities were visible in myKORVEX.

The result

Stock-outs on fast movers became rare, emergency air orders fell to a handful a quarter, and the distributor's customers stopped waiting on parts that had regularly been on backorder.

Compare

Ocean pace. Air speed. Where each one counts.

Ocean onlyAir onlyKV Sea-Air
CostLowest per unitHighest per unitWell below full air freight
TransitLongestFastestUrgent stock fast, the rest at ocean pace
Best forLarge, planned volumesUrgent, high-value or perishable cargoMixed urgency, launches and replenishment
Stock riskShortages if demand moves earlyHigh cost if used for everythingStock where needed, cost under control
Challenges we solve

Your problem. Our plan.

The issues that cost KV Sea-Air customers time and money, and what KORVEX does about each one.

The challengeOcean is too slow for launch dates and promotions.
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How KORVEX solves itLaunch stock flies while the rest sails, so shelves are full on day one without flying the whole order.
The challengeAir freight budgets overrun on full shipments.
→
How KORVEX solves itOnly the urgent share flies; the bulk of the volume moves at ocean freight cost.
The challengeStock runs out between sailings.
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How KORVEX solves itPlanned replenishment with air top-ups triggered when critical lines approach their minimum.
The challengeTwo modes mean two forwarders and mixed-up documents.
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How KORVEX solves itOne KORVEX booking and team for both legs, with documents aligned so customs sees one clear picture.
The challengeLosing sight of cargo at the transfer point.
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How KORVEX solves itBoth legs tracked side by side in myKORVEX, with milestones at the hub and alerts on every handover.
Why KORVEX

Not new. Run better.

01Speed where it countsWe route each part of your shipment by the mode its urgency deserves, so you pay air rates only on the part that needs them.
02One plan, two modesOcean and air booked, documented and tracked as one shipment by one KORVEX team.
03Hub handling planned inTransfers, re-labelling and acceptance at the hub planned before the cargo leaves origin.
04Built around your stockPlans start from your sales, launch and inventory dates, not from a carrier schedule.
Industries we serve

Specialists for your sector.

Consumer, retail and e-commerceLaunch and promotion stock flown, replenishment shipped by sea.
Technology and electronicsNew product stock flown for launch, follow-on volumes at ocean cost.
Automotive and spare partsFast-moving parts topped up by air, base range by sea.
Pharmaceuticals and healthcareUrgent medical supply flown while planned stock follows by sea.
Industrial machinery and manufacturingCritical spares flown, bulk materials and machinery shipped by sea.
Oil, gas and petrochemicalsShutdown-critical items flown, planned maintenance stock by ocean.
Infrastructure, construction and EPCSite-critical materials flown to protect the programme, bulk shipped by sea.
Power, renewables and energyControl parts flown for commissioning, heavy items shipped by sea.
Case studies

Proof, not promises.

Real-world problems, KORVEX solutions, measurable results.

Consumer, retail and e-commerce · KV Sea-Air, Split shipment

A seasonal promotion stocked on time, at close to ocean cost

A fast-fashion retailer with stores across the UK, buying from factories in Bangladesh

The challengeA major seasonal promotion was fixed, but production finished late. Ocean freight alone would miss the opening; flying the entire order would wipe out the season's margin.
The KORVEX solutionKORVEX split the order: opening-day stock by air, replenishment by sea, under one KV Sea-Air plan.
How we deliveredKORVEX agreed the split with the buying team by store and size, flew the launch quantities from Dhaka on a scheduled routing, shipped the balance from Chittagong on the next sailing, pre-filed customs for both and delivered to the distribution centre in two planned waves.
Stores opened fully stocked on the first day of the promotion, replenishment arrived as sales picked up, and the freight bill stayed far below full air freight.
Connected services

One window. Every connection.

Each KORVEX service plugs into the next, so your cargo never changes hands without a plan.

FAQ

Questions we hear most

Straight answers from the KORVEX team. Not covered here?

What is sea-air freight?

Sea-air freight combines ocean and air on one shipment. Cargo can sail to a hub and fly the final leg, fly to a hub and continue by sea, or be split so the urgent part flies and the rest sails. KORVEX offers this as KV Sea-Air: one booking, one team and one view of both legs in myKORVEX.

When should a business choose KV Sea-Air over ocean or air?

Choose KV Sea-Air when ocean is too slow for part of your need and air is too expensive for all of it: product launches, promotions, seasonal peaks, late production and replenishment of fast-moving lines. If the whole shipment is urgent, KV Air Express or Priority fits better; if nothing is urgent, ocean freight is the economical choice.

Is KV Sea-Air cheaper than air freight?

In most cases, yes. Because the bulk of the cargo moves by sea, or the long haul is sailed and only the last leg flown, the total cost sits well below flying the whole shipment. KORVEX prices ocean, air and KV Sea-Air side by side on your quotation, so you can see the difference before you book.

How does customs work when a shipment uses two modes?

KORVEX aligns the documents for both legs so customs at destination sees a clear, consistent picture. For split shipments, each part is declared correctly against the same commercial invoice. Our in-house brokers pre-file entries before arrival, so neither the air nor the ocean part waits at the border.

Which cargo is suitable for KV Sea-Air?

Most general cargo suits KV Sea-Air: consumer goods, fashion, electronics, spare parts and industrial components. Dangerous goods and temperature-sensitive cargo can also move this way when both legs and the hub transfer are planned for them. KORVEX checks suitability during the review step, before anything is booked.

How do I track both legs of my shipment?

In myKORVEX, both legs appear side by side: carrier updates for the sailing, milestones for the flight and the transfer at the hub. You receive email and WhatsApp updates at every handover, and all documents and invoices for the shipment sit in one place.

KV

Need part of it now and the rest later?

Share your order and dates. KORVEX will show you the split that puts stock where it is needed at the lowest total cost.

››Land Freight
Freight

Not just trucks. Every road, planned and in view.

FTL, LTL, specialised, dedicated and cross-border trucking across Saudi Arabia and the GCC, with border clearance, heavy haul and last-mile delivery in one plan.

149countries in our network960+cities5regional head offices11services, one window
Overview

KORVEX moves cargo by road across Saudi Arabia and every GCC market: full and part loads, specialised equipment, dedicated capacity, heavy haul and out-of-gauge, port haulage, site delivery and milk runs. We plan the right truck for every job, clear the borders on the way and confirm every delivery, with truck positions and milestones live in myKORVEX.

KORVEX runs a hybrid fleet: our own transport team and core trucks, backed by a pool of trusted hauliers and equipment specialists, with relationships our team has built over more than 15 years, so we put the right truck on every job and scale capacity with your volume.

From a single pallet to a convoy of low-beds, KORVEX connects road to every other mode: port pickup after an ocean voyage, airport recovery after a flight, bonded transit across borders and final delivery to warehouses, stores and remote sites. Every load is planned, tracked by truck position and closed with delivery confirmation and POD, so you know what arrived, where and when.

149Countries in our network
960+Cities in our network
11Services, one window
What we offer

Land Freight, built around your cargo.

Every option explained: what it is, how KORVEX runs it and the impact it creates for your business, with a real-world example.

01 LND-FTL

FTL (Full Truck Load)

FTL: one truck, your cargo, straight through.

What it isA whole truck for your shipment, loaded at your door and driven direct to destination, on curtain-side, box, flatbed or reefer trailers.
How KORVEX runs itKORVEX matches truck type to your cargo, books loading and delivery slots, checks the load and securing at pickup and tracks the truck position until delivery confirmation.
The impact KORVEX createsThe fastest road option, no intermediate handling, and a fixed cost per trip you can budget.
How we solved itA building materials producer near Alexandria needed steady FTL capacity to Cairo.
The challenge

The producer shipped cement, gypsum board and tiles from its plant near Borg El Arab to building merchants and project sites in Greater Cairo. It booked trucks day by day from the open market, so loads waited in the yard while drivers took better-paying jobs. Axle load checks on the desert road and time restrictions on heavy trucks entering Cairo added further delays.

How KORVEX solved it

KORVEX set up a rolling weekly plan from the customer's sales forecast. Each Thursday our Alexandria team confirmed the following week's volumes and committed the right number of trucks to the plant, with loading slots at fixed times. KORVEX loaded every truck within legal axle limits, checked weighbridge tickets before departure and scheduled Cairo deliveries around the permitted entry hours. Drivers carried delivery notes issued through myKORVEX, and proof of delivery was uploaded from site. The dispatch team saw each truck's status, waiting time and delivery confirmation in myKORVEX, and reviewed performance with our team every week.

The result

Loads stopped waiting in the yard for trucks, no truck was fined at the weighbridge, and building merchants in Cairo received deliveries on the days they had been promised.

02 LND-LTL

LTL (Less than Truck Load)

LTL: share the truck, not the risk.

What it isPart loads combined with other consignments on scheduled routes, for pallets and smaller shipments that do not fill a truck.
How KORVEX runs itWe collect your pallets, consolidate them on planned departures between major cities and deliver each consignment with POD, with labelling and handling checked at every transfer.
The impact KORVEX createsLower cost per pallet, regular departures and the same tracking and documents as a full truck.
How we solved itAn e-commerce seller shipping a few pallets a week from Madrid to Barcelona moved from ad-hoc trucks to KORVEX LTL departures and cut road cost per order.
The challenge

The seller shipped a few pallets of homeware each week from its Madrid warehouse to a fulfilment centre and several shops in Barcelona. Ad-hoc trucks were booked one load at a time, often half empty, and collection times varied. The fulfilment centre worked to tight booking slots and refused pallets that arrived late or without correct labels.

How KORVEX solved it

KORVEX added the seller to its scheduled LTL departures on the Madrid to Barcelona corridor, with collections twice a week at fixed times. Our team agreed a pallet labelling standard and sent the seller label templates linked to each order. KORVEX collected the pallets, crossed them at a Madrid cross-dock onto the overnight trunk service, and delivered to the fulfilment centre within its booked slot the next morning. Shop deliveries went out on local rounds the same day. The seller booked collections, printed labels and downloaded signed proof of delivery for every pallet in myKORVEX.

The result

Road cost per order fell, no pallet was refused at the fulfilment centre for late arrival or labelling, and the seller now plans stock transfers around two fixed weekly collections.

03 LND-SPE

Specialised equipment

Specialised equipment: the right body for the cargo.

What it isIn-gauge cargo that needs more than a standard trailer: tankers for liquids and chemicals, reefers for chilled and frozen goods, side-loaders for containers without a crane, crane trucks for self-loading at sites, plus car carriers, tippers and bulk powder trailers.
How KORVEX runs itOur team matches the cargo to the right body, checks cleaning certificates, temperature settings and dangerous-goods requirements, and plans loading and unloading with your site so the truck arrives ready to work.
The impact KORVEX createsCargo carried on equipment built for it: product quality protected, sites without cranes or forklifts served, and no improvisation at the loading point.
How we solved itA chemicals distributor in Dubai needed bulk liquids and palletised additives delivered to factories in Oman.
The challenge

The distributor supplied bulk liquid resins and palletised additives in containers from its Jebel Ali warehouse to three factories in Sohar and Nizwa. The liquids needed cleaned tankers with valid cleaning certificates, some products required a permit from Oman's Environment Authority, and every load crossed the UAE and Oman border. None of the factories had forklifts or cranes to unload containers.

How KORVEX solved it

KORVEX deployed cleaned tankers, each with a cleaning certificate issued before loading, and side-loader trucks able to lift containers to the ground at site. Our team checked each product against Omani permit requirements and confirmed the Environment Authority permit was valid before dispatch. Our customs team prepared the UAE exit and Oman import declarations so the trucks crossed at Hatta and Al Wajajah without waiting. KORVEX planned tanker and side-loader departures together, so each factory received liquids and additives on the same day. Site managers saw arrival times, cleaning certificates and delivery notes in myKORVEX.

The result

Every load arrived with its paperwork in order, no factory turned a delivery away for lack of unloading equipment, and both product types reached sites on the same schedule.

04 LND-DED

Dedicated fleet

Dedicated fleet: your trucks, without the balance sheet.

What it isTrucks and drivers reserved for your business by route or leg, monthly, or on short-term or long-term lease, plus dedicated milk runs and contract capacity.
How KORVEX runs itKORVEX sizes the fleet to your volumes, assigns trucks and drivers from a trusted haulier pool, sets schedules and service levels with you, and reviews performance regularly.
The impact KORVEX createsCapacity you can count on in peak season, flexible scaling and no capital tied up in vehicles, maintenance or drivers.
How we solved itA bottled water distributor in Riyadh lost sales every summer and Ramadan when spot trucks dried up.
The challenge

The distributor delivered bottled water and soft drinks from its Riyadh distribution centre to hypermarkets, wholesalers and branches in Al Kharj, Qassim and the Eastern Province. Its goal was full shelves through summer and Ramadan, its two biggest peaks. Each year spot trucks were pulled into better-paying freight just as demand rose, loads waited days for a truck, city truck-entry hours shortened the delivery day, and hypermarkets fined missed delivery slots.

How KORVEX solved it

KORVEX reviewed two years of order data and agreed a monthly dedicated fleet with the distributor: matched tractors and curtain-side trailers, with drivers assigned to its routes alone. KORVEX built a daily schedule around each hypermarket's delivery slot and the city's truck-entry hours, loaded the first wave overnight so trucks left the distribution centre at dawn, and added capacity two weeks before Ramadan and the summer peak. The KORVEX control tower planned loads from the distributor's orders, replaced any truck that went off the road the same day and reviewed performance with the client every month. The distribution team saw every truck, slot and proof of delivery in myKORVEX.

The result

Deliveries kept pace with demand through summer and Ramadan, missed slots and fines fell sharply, and the distributor kept its shelf space in its busiest months without buying a single truck.

05 LND-GCC

GCC cross-border trucking

Cross-border: every GCC market by road.

What it isFull and part loads between Saudi Arabia, the UAE, Qatar, Kuwait, Bahrain and Oman, with export, transit and import formalities handled on the way.
How KORVEX runs itKORVEX prepares export declarations, transit documents and import entries before departure, books border clearance at each crossing and tracks the truck through every checkpoint.
The impact KORVEX createsShorter border waits, fewer document holds and one team from loading point to final delivery.
How we solved itA Dubai-based consumer goods distributor serving Muscat had trucks held at the UAE and Oman border over invoice mismatches.
The challenge

The distributor sent daily trucks of food, toiletries and household goods from Dubai to its warehouse in Muscat. Trucks were held at the border because invoice values, quantities and descriptions did not match the packing lists and declarations, and some loads lacked the GCC certificates of origin needed for duty-free treatment. Each hold left a truck and driver idle for a day or more.

How KORVEX solved it

KORVEX introduced a document pre-check for every truck before departure. Our team compared the commercial invoice, packing list, certificate of origin and UAE exit declaration line by line, and held back any truck whose papers did not match until the distributor corrected them. Our in-house brokers lodged the Oman import declaration on Bayan in advance, so it was ready when the truck reached Al Wajajah. Each driver carried a complete, checked document pack, and our border team met every truck at the crossing. The distributor's logistics staff saw document status and border times for each truck in myKORVEX.

The result

Crossings became routine, trucks reached Muscat on the day they were planned, and the distributor stopped paying for idle trucks and drivers waiting at the border.

06 LND-BND

GCC transit and bonded movements

Bonded transit: across borders, under bond, to every GCC market.

What it isCargo moving under customs bond through Saudi Arabia to other GCC markets, or between bonded zones, without paying duty in the transit country.
How KORVEX runs itWe file transit declarations, arrange bonds and customs securities, seal the truck and manage clearance at entry and exit, linking to KV GCC Gateway for the full bonded network.
The impact KORVEX createsDuty and VAT only where the goods are finally imported, with transit time and paperwork handled by one team.
How we solved itAn industrial supplier discharging at Sohar in Oman for customers in the UAE moved cargo under bond by road, with duty settled only at destination, and reached Abu Dhabi without a second clearance on the way.
The challenge

The supplier imported valves and pipe fittings from China through Sohar for contractors in Abu Dhabi. Clearing the goods in Oman and again in the UAE meant duties to reconcile, extra paperwork and long waits. The cargo needed a transit declaration in Oman, a customs security covering the duty at risk and formal closure of the bond on arrival in the UAE.

How KORVEX solved it

KORVEX set up a bonded road route from Sohar to Abu Dhabi. Our in-house brokers lodged the transit declaration on Bayan at Sohar with a customs security covering the duty. Under Omani customs seal, KORVEX ran the cargo to the Wadi Al Jizzi and Khatm Al Shiklah crossing into Al Ain. Our team presented the transit papers on both sides of the border, and the trucks continued under seal to Abu Dhabi, where our brokers lodged the UAE import declaration, paid the duty and closed the bond. The Omani security was then released. The supplier tracked each truck and seal number in myKORVEX.

The result

Cargo reached Abu Dhabi without a second clearance on the way, duty was paid once at destination, and the Omani customs security was released promptly after the bond closed.

07 LND-OOG

Out-of-gauge and project moves

Out-of-gauge: oversized, engineered, escorted.

What it isCargo too heavy, wide, long or high for normal roads, moved on low-beds, extendable trailers, multi-axle hydraulic modular trailers and SPMTs, with route surveys, permits, escorts and engineered transport configurations from port or factory to site.
How KORVEX runs itKORVEX project engineers survey the route, select and configure the trailer (low-bed, extendable, modular or SPMT), design the lashing plan, obtain permits, arrange escorts and supervise every move from loading to set-down.
The impact KORVEX createsComplex moves executed safely and on programme, with one team accountable from the quay to the foundation.
How we solved itA petrochemical contractor needed three heavy reactor vessels moved from Dammam port to a plant expansion in Jubail.
The challenge

The contractor needed three reactor vessels, each well over a hundred tonnes and far too long and wide for any standard trailer, moved from King Abdulaziz Port in Dammam to a plant expansion in Jubail Industrial City. The goal was to have each vessel on the crane pad inside its lifting window. The highway route crossed interchanges and overpasses with limited clearance, tight turns at the port and plant gates, and an industrial city with its own access rules. Abnormal-load permits, escorts and site entry all had to be in place before the first move.

How KORVEX solved it

KORVEX ran a full route survey from the quay to the plant, measuring overpasses, turns, overhead lines and road surfaces, and planned detours around every overpass that could not clear the load. Our engineers prepared the transport plan and lashing design, obtained the abnormal-load permits and agreed site access with the industrial city authority and the plant operator. KORVEX loaded each vessel on hydraulic modular trailer lines behind a heavy prime mover and moved in planned low-traffic windows under police escort, with cones and pilot vehicles at every stop. At site, our team positioned each vessel on the crane pad, aligned to the contractor's lifting plan. The contractor followed every convoy, permit and milestone in myKORVEX.

The result

All three vessels reached the plant without damage or road incident and were on the crane pad for each planned lift, keeping the contractor's erection schedule on track.

Key facts

3 reactor vessels · 186–240 t each · up to 38 × 6.2 × 6.4 m · 10 to 12 axle lines of hydraulic modular trailer · about 95 km per move, run in planned night stages with secured lay-bys · 3 moves · zero road incidents

08 LND-PRT

Port pickup and container haulage

Port haulage: out of the port before free time runs out.

What it isContainer pickup from Saudi and GCC ports and dry ports, delivery to your warehouse or site, and empty return to the carrier's depot.
How KORVEX runs itWe book terminal appointments as soon as clearance is ready, collect the container, deliver it for unloading and return the empty inside free time, all tracked in myKORVEX.
The impact KORVEX createsLower demurrage and detention, fewer missed terminal slots and one KORVEX team from vessel to warehouse.
How we solved itA food importer in Jakarta kept paying detention on reefer containers at Tanjung Priok.
The challenge

The importer brought chilled and frozen meat, dairy and fruit into Tanjung Priok in reefer containers. Quarantine inspection and customs release often came through late in the afternoon, after haulage had already been committed elsewhere, so containers stayed at the terminal on reefer plug charges and empties went back after free time, triggering carrier detention.

How KORVEX solved it

KORVEX tied haulage to the clearance plan. Our in-house brokers in Jakarta lodged the import declaration before arrival and booked quarantine inspection with Barantin for the first available slot. The KORVEX control tower watched for the SPPB release and dispatched a reefer truck from a standby pool the moment it was issued, including evening pick-ups. Trucks delivered to the importer's cold store in Cikarang with temperature records, and our team booked the empty return to the carrier's depot the same day. The importer's logistics team saw release time, delivery and empty return date for every container in myKORVEX.

The result

Empties went back inside free time, plug charges at the terminal fell to a few hours per container, and the importer stopped receiving detention invoices it could not explain.

09 LND-LMD

Site and last-mile delivery

Last mile: delivered where it is needed, as it is needed.

What it isFinal delivery to stores, hospitals, construction and industrial sites, remote locations and end customers, with time slots and site rules respected.
How KORVEX runs itKORVEX plans delivery windows with your receivers, matches vehicle size to site access, coordinates unloading and records proof of delivery with photos.
The impact KORVEX createsDeliveries accepted first time, fewer failed drops and clear proof that every load arrived.
How we solved itA medical equipment supplier in the Netherlands needed deliveries to hospitals within strict receiving windows.
The challenge

The supplier delivered imaging equipment, beds and consumables to hospitals across the Netherlands. Each hospital had strict receiving windows, loading dock rules and named contacts, and deliveries arriving outside the slot were refused and had to be rebooked. Some equipment also needed tail-lift trucks, protected routes through hospital corridors and placement on the ward.

How KORVEX solved it

KORVEX built a delivery plan around each hospital's receiving rules. Our Netherlands team booked every slot in advance with the hospital's logistics desk, recorded dock restrictions, access routes and contacts for each site and assigned the right vehicle, including tail-lift trucks and two-person crews for heavy equipment. The KORVEX control tower watched each driver's progress and called the hospital ahead if traffic threatened a slot. At site, crews moved equipment to the ward and removed the packaging. The supplier and the hospitals saw slot confirmations, arrival times and signed delivery notes in myKORVEX.

The result

Refused deliveries stopped, hospitals received equipment at the agreed time, and the supplier's service engineers could plan installations knowing the equipment would already be on site.

10 LND-MLK

Milk runs

Milk runs: many stops, one loop, one schedule.

What it isScheduled loops collecting from several suppliers or delivering to several sites on a fixed route, for manufacturers, retailers and distributors.
How KORVEX runs itKORVEX designs the loop, sequences stops, assigns dedicated trucks and drivers, and tracks each stop with timestamps and PODs.
The impact KORVEX createsFewer trucks on the road, smaller and more frequent deliveries and lower inventory at the plant or store.
How we solved itAn automotive component plant in Monterrey, Mexico, replaced daily supplier deliveries with a KORVEX milk run collecting from local suppliers each morning, and line-side stock fell.
The challenge

The plant received components from around fifteen local suppliers in the Monterrey area, each sending its own truck at different times. The receiving dock was congested, partial loads were common and the plant held extra stock line side to cover late arrivals. Every supplier delivery also needed matching documents for the plant's IMMEX inventory control.

How KORVEX solved it

KORVEX designed a daily milk run with fixed collection windows at each supplier. Our engineers mapped supplier locations and order volumes and set two loops that started each morning and reached the plant in time for the first shift. KORVEX trucks collected parts and returnable containers at each stop, the driver checked counts against the call-off and the plant received one consolidated delivery per loop. Supplier documents were collected and passed to the plant's customs team for its IMMEX records. The plant's materials team saw each pick-up, any shortfall and the arrival time in myKORVEX.

The result

Line-side stock fell, dock congestion eased with fewer trucks arriving each morning, and the plant now learns of a supplier shortfall before the truck reaches its gate.

Dedicated fleet

Dedicated fleet: capacity reserved for you, with no fleet to buy.

You get the reliability of a private fleet with the flexibility of our hybrid model: scale up for peaks, change truck types and add routes without buying a single vehicle yourself.

By route or leg trucks reserved for your regular lanes, such as port to warehouse or warehouse to store
Monthly a fixed number of trucks at your disposal every working day of the month
Short-term lease extra capacity for peaks, project phases, Ramadan or seasonal campaigns
Long-term lease trucks and drivers dedicated to your contract, with agreed service levels and reviews
Milk runs dedicated loops collecting from or delivering to several points on a fixed schedule
Challenges we solve

Your problem. Our plan.

The issues that cost land freight customers time and money, and what KORVEX does about each one.

The challengeNo trucks available at month-end or in peak season.
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How KORVEX solves itLoads pre-planned and capacity reserved through dedicated or contracted trucks, so cargo moves when the market runs short.
The challengeTrucks held at borders for hours or days.
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How KORVEX solves itExport, transit and import documents checked before departure, with border clearance arranged ahead at each crossing.
The challengeDemurrage building up while containers wait for haulage.
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How KORVEX solves itPort pickup booked in step with clearance and empties returned inside free time.
The challengeOversized cargo stuck without permits or escorts.
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How KORVEX solves itRoute surveys, permits and escorts secured before the move date, with engineered transport configurations.
The challengeNo idea where the truck is or whether it delivered.
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How KORVEX solves itLive truck positions, milestones and same-day POD in myKORVEX, with WhatsApp updates at each stop.
Why KORVEX

Not new. Run better.

01The right truck for every jobOur own core fleet and a trusted haulier pool mean the equipment fits the cargo, not the other way round.
02Capacity when the market runs shortDedicated and pre-planned capacity keeps your loads moving through peaks, month-end and seasonal surges.
03Borders handled, not enduredIn-house brokers prepare export, transit and import documents before the truck leaves.
04Every load in viewTruck position, milestones and POD for every load, shared live in myKORVEX.
Industries we serve

Specialists for your sector.

Automotive and spare partsMilk runs to plants, parts to dealers and vehicle moves across the GCC.
Industrial machinery and manufacturingRaw materials in, finished goods out, including chemical inputs under DG rules.
Oil, gas and petrochemicalsRig moves, oilfield equipment and DG road transport to remote locations.
Power, renewables and energyTransformers, turbine parts and solar modules delivered to substations and sites.
Mining and metalsHeavy equipment to mine sites and metals to ports and plants.
Infrastructure, construction and EPCSite deliveries sequenced to the programme, from steel to precast.
Consumer, retail and e-commerceStore replenishment, LTL and last-mile delivery to customers across the region.
Food and perishablesReefer trucks for chilled and frozen food, with temperatures held from dock to dock.
Pharmaceuticals and healthcareTemperature-controlled deliveries to hospitals and pharmacies within receiving windows.
Events and exhibitionsExhibits and stand materials trucked to venues and back after the show.
Case studies

Proof, not promises.

Real-world problems, KORVEX solutions, measurable results.

Food and perishables · Dedicated fleet, FTL

Summer demand met with a dedicated fleet

A regional beverage and chilled food distributor serving retailers across Cairo, Alexandria and the Nile Delta

The challengeEvery summer, spot reefer trucks became scarce exactly when demand peaked. Orders waited at the warehouse, stores ran short and the distributor paid premium rates for whatever trucks it could find.
The KORVEX solutionKORVEX reserved a dedicated fleet of reefer trucks on a monthly basis for the main routes, with short-term lease capacity added for peak weeks.
How we deliveredKORVEX sized the fleet from the distributor's sales history, assigned trucks and drivers from its haulier pool, set daily dispatch plans with the warehouse team and tracked every truck and delivery in myKORVEX.
Summer orders left the warehouse on schedule, store shortages fell and the distributor planned transport cost for the season instead of chasing spot rates.
Connected services

One window. Every connection.

Each KORVEX service plugs into the next, so your cargo never changes hands without a plan.

FAQ

Questions we hear most

Straight answers from the KORVEX team. Not covered here?

When should a business choose land freight?

Land freight is the natural choice for moves within Saudi Arabia and across the GCC, for port and airport pickups, for site deliveries and for cargo that needs door-to-door handling without transfers. It is often faster than sea and far cheaper than air on regional routes. KORVEX combines road with every other mode when the journey starts further away.

What is the difference between FTL and LTL?

FTL gives you a whole truck for your shipment, driven direct to destination with no intermediate handling. LTL combines your pallets with other consignments on scheduled routes, so you pay only for the space you use. KORVEX recommends the right option based on volume, urgency and cargo type, and can switch as your volumes grow.

How does a dedicated fleet work with KORVEX?

KORVEX reserves trucks and drivers for your business by route or leg, monthly, or on short-term or long-term lease, from a haulier pool our team has built over more than 15 years. You get the reliability of a private fleet without buying vehicles or employing drivers, and you can scale capacity up or down as your volumes change.

Can KORVEX move oversized and heavy cargo by road?

Yes. KORVEX project engineers handle out-of-gauge and heavy moves with route surveys, permits, police and pilot escorts, engineered lashing plans and specialised equipment such as low-beds, modular trailers and SPMTs. Every move has a health, safety and environment plan and is supervised from loading to set-down.

How long does it take to cross GCC borders by truck?

Crossing times vary with the border, the season and the completeness of documents. Most delays come from missing or mismatched paperwork. KORVEX checks export declarations, transit documents and import entries before the truck departs and arranges border clearance ahead, which keeps waiting to a minimum.

How do I know where my truck is?

Every KORVEX load appears in myKORVEX with live truck position, milestones for collection, border crossings and delivery, and a POD as soon as the cargo is received. Email notifications and WhatsApp updates arrive at every milestone, on the web portal or the mobile app.

KV

Planning a heavy or regular road move?

Tell us the route, cargo and volumes. KORVEX will plan the trucks, permits and border steps around them.

››Customs Clearance and IOR
Customs and transit

Customs is not paperwork. It is your release date.

In-house brokers and regulatory consultants clearing cargo at seaports, airports and land borders, with SABER, SFDA, permits and Importer of Record in one window.

149countries in our network960+cities5regional head offices11services, one window
Overview

KORVEX clears your cargo with an in-house brokerage team and in-house consultants who advise on regulations before the cargo ships. We classify, declare and release at seaports, airports and land borders in Saudi Arabia and, through our network, in every market we serve, manage SABER, SFDA, permits and licences, and act as your Importer of Record when you have no entity in the market or prefer us to import on your behalf.

Customs is the most sensitive step in any international move. One wrong HS code, a missing certificate of conformity or an unregistered product can hold a container for weeks, trigger penalties or send cargo back. That is why KORVEX keeps customs in-house: our brokers file the declarations, and our consultants review documents, permits and product requirements before your supplier ships, not after the cargo lands.

Our customs team clears cargo in every market we serve, and across our network in 149 countries the same KORVEX standards apply. In Saudi Arabia, for example, KORVEX clears cargo at the Kingdom's seaports, airports, dry ports and land borders, from Jeddah Islamic Port to the Batha and Al Khafji crossings. We handle import and export clearance, temporary imports, HS classification, SABER conformity, SFDA requirements, permits and licences, and Importer of Record services, with every declaration, receipt and release document kept on record in myKORVEX.

149Countries in our network
960+Cities in our network
11Services, one window
What we offer

Customs Clearance and IOR, built around your cargo.

Every option explained: what it is, how KORVEX runs it and the impact it creates for your business, with a real-world example.

01 CUS-CLR

Import and export clearance

Clearance: seaports, airports and land borders, one team.

What it isImport and export declarations at seaports, airports, dry ports and land borders in every market we serve, for every type of cargo. In Saudi Arabia, our in-house brokers clear cargo at the Kingdom's seaports, airports, dry ports and land borders.
How KORVEX runs itOur in-house brokers check your documents, classify the goods, file the declaration, respond to inspections, settle duties and VAT and arrange release to your transport.
The impact KORVEX createsFaster release, fewer inspections caused by errors and one point of contact from document check to delivery.
How we solved itA Chinese spare-parts exporter saw containers held at Alexandria over invoice discrepancies.
The challenge

The exporter shipped engine and gearbox parts from Ningbo to distributors in Egypt. Containers were held at Alexandria because invoice values, HS codes and descriptions did not match the Advance Cargo Information data on Nafeza, and some shipments lacked a properly legalised certificate of origin. Each hold brought storage charges, demurrage and distributors waiting for stock.

How KORVEX solved it

KORVEX reviewed the last ten held shipments with the exporter and its Egyptian buyers. Our Alexandria brokers rewrote the commercial invoice and packing list templates so descriptions, HS codes and values matched the ACI data exactly, and agreed that every buyer would obtain the ACID number before the exporter loaded. Our team in China checked each document set against the ACI filing before the container sailed and confirmed the certificate of origin met Egyptian requirements. On arrival, our in-house brokers lodged the declaration and cleared the cargo. The exporter and its buyers followed document checks and release in myKORVEX.

The result

Holds at Alexandria stopped, containers were released within the normal clearance time, and the exporter's buyers no longer paid storage while waiting for corrected documents.

02 CUS-TMP

Temporary import, repair and returns

Temporary import: in, used or repaired, and back out.

What it isGoods brought in temporarily for projects, testing, demonstration or repair, and returned or re-exported without paying full duty, plus returns of faulty items to the manufacturer.
How KORVEX runs itWe file temporary import or repair-and-return declarations, arrange the required customs securities or deposits, track the permitted period and manage re-export and closure.
The impact KORVEX createsDuty paid only where it applies, deposits recovered on time and no penalties for overstayed equipment.
How we solved itA drilling contractor imported specialist tools into Indonesia for a short campaign.
The challenge

The contractor brought specialised drilling tools from Singapore into Indonesia for a four-month well campaign offshore East Kalimantan. Paying full import duties and taxes on tools that would leave again made no sense, but temporary import required a customs security, a fixed re-export date and exact matching of serial numbers on the way out. Missing the deadline would forfeit the security.

How KORVEX solved it

KORVEX applied for temporary import on the contractor's behalf before the tools shipped. Our in-house brokers in Jakarta prepared the application with the campaign contract, tool list and serial numbers, and lodged the customs security against the suspended duties. KORVEX cleared the tools at Balikpapan, photographed and recorded each serial number, and delivered to the supply base. The re-export deadline sat in the KORVEX control tower with reminders well ahead of the date. When the campaign ended, our team checked every tool against the import record, lodged the re-export declaration and shipped the tools back to Singapore. The contractor followed the file in myKORVEX.

The result

The temporary import file closed on re-export with every tool accounted for, the security deposit was recovered in full, and the contractor paid no import duties on equipment it never kept.

03 CUS-HSC

HS classification

HS classification: the right code, the right duty.

What it isCorrect tariff classification of your products, the basis for duty rates, import requirements, SABER and SFDA obligations and trade agreement benefits.
How KORVEX runs itOur consultants review technical data, composition and use, apply the tariff rules and rulings, and keep a classification register for your product range.
The impact KORVEX createsDuty paid at the correct rate, fewer disputes and penalties, and requirements known before you ship.
How we solved itAn industrial machinery importer in the UK was paying a higher duty rate on components.
The challenge

The importer brought gearboxes, bearings and control parts from Japan and the US for its machine assembly line in the Midlands. Its previous broker had declared several components under a general heading carrying a higher duty rate. Correcting this needed technical evidence that would satisfy HMRC, and the company wanted confidence that future entries would not be challenged.

How KORVEX solved it

KORVEX reviewed a year of import entries alongside the technical drawings and specifications for each component. Our in-house brokers identified the correct commodity codes under the UK Global Tariff, prepared a technical file for each item and applied to HMRC for Advance Tariff Rulings on the highest-value parts. Once the rulings were issued, we updated the importer's product master, declared later entries at the correct rate and prepared C285 repayment claims for duty overpaid within the time limit. The finance team saw rulings, commodity codes and claim progress in myKORVEX, with each ruling's expiry date flagged in advance.

The result

Later entries were declared at the correct rate under binding rulings, overpaid duty from earlier entries was reclaimed, and the importer's duty cost on the affected components came down.

04 CUS-CON

Consultation (documents and permits)

Consultation: know the rules before you ship.

What it isAdvice on documentation, permits, certificates and import requirements for your products and markets, from in-house consultants who work with the regulations every day.
How KORVEX runs itWe review your product list, supplier documents and destination, set out what is needed, from certificates of origin to permits, and check drafts before shipment.
The impact KORVEX createsNo surprises at the border, smoother first shipments and a clear checklist your suppliers can follow.
How we solved itA US technology company planning its first shipment to India received a full document and permit checklist from KORVEX, including BIS registration for its devices, and its first consignment cleared without a hold.
The challenge

The company planned its first shipment of smart home devices to a distributor in Bengaluru. India requires registration under the BIS Compulsory Registration Scheme for many electronics, wireless products need WPC Equipment Type Approval, and the importer must hold an Importer Exporter Code. Shipping without the right approvals would leave the goods sitting in customs or being sent back.

How KORVEX solved it

KORVEX reviewed the product list and technical specifications and mapped each item to Indian requirements. Our team prepared a document and permit checklist covering BIS registration and the marking rules that go with it, WPC Equipment Type Approval for the wireless devices, the distributor's Importer Exporter Code and Legal Metrology declarations for retail packs. We worked with the company's compliance team and the distributor to confirm every approval was in hand before booking. Our brokers then checked the commercial documents against the approvals before shipment. The company followed each item on the checklist in myKORVEX.

The result

The first consignment cleared without a hold, the distributor received stock on the planned date, and the company now uses the same checklist for each new product it adds to the Indian range.

05 CUS-SBR

SABER (PCoC, SC, quality and conformity)

SABER: conformity certified before the cargo sails.

What it isProduct Certificates of Conformity and Shipment Certificates through the SABER platform, plus quality and conformity requirements for regulated products entering Saudi Arabia.
How KORVEX runs itWe identify the technical regulations that apply, register products, coordinate testing with an approved conformity assessment body, and apply on SABER for the PCoC and for the SC for each shipment.
The impact KORVEX createsCertificates ready when the cargo arrives, far fewer refused shipments and a register of approved products for repeat orders.
How we solved itA Turkish home appliance brand had shipments to Saudi Arabia refused for missing conformity certificates.
The challenge

The brand exported washing machines, ovens and small appliances from Istanbul and Manisa to retailers in Saudi Arabia. Shipments were refused at Jeddah Islamic Port because products lacked Product Certificates of Conformity and Shipment Certificates on SABER. Several models also fell under SASO technical regulations requiring energy efficiency registration, and containers built up storage charges while paperwork was sorted.

How KORVEX solved it

KORVEX mapped every model in the brand's Saudi range to the applicable SASO technical regulation. Our Jeddah team registered the products on SABER, gathered test reports and technical files from the factories and worked with an approved conformity assessment body to obtain a Product Certificate of Conformity for each model. Energy efficiency registration was completed where required. For each shipment, our team applied for the Shipment Certificate before loading, and our in-house brokers lodged the import declaration on FASAH with the certificates attached. The brand saw certificate status by model and by shipment in myKORVEX.

The result

Later shipments cleared on first presentation at Jeddah, storage charges stopped, and the brand's Saudi retailers could plan promotions knowing stock would arrive when expected.

06 CUS-SFD

SFDA and regulations

SFDA: food, drugs, devices and cosmetics, cleared right.

What it isFood, pharmaceutical, medical device and cosmetic imports prepared to SFDA requirements: product listings, registrations, import permits, labelling and release.
How KORVEX runs itOur consultants check product registrations and labels, arrange import permits, coordinate sampling and inspection and manage release with temperature control where required.
The impact KORVEX createsRegulated cargo released faster, labels right first time and far fewer products held or sent back for compliance gaps.
How we solved itA food importer bringing chilled products from Brazil into Saudi Arabia had shipments held over Arabic labelling.
The challenge

The importer brought chilled beef and poultry products from Brazil into Jeddah and Dammam. Shipments were held by the SFDA because Arabic labels did not meet the Gulf labelling standard, production and expiry dates were missing or in the wrong format, and some halal certificates came from bodies the SFDA did not recognise. Chilled products have a short shelf life, so every day held cost value.

How KORVEX solved it

KORVEX reviewed every product label against SFDA requirements and the Gulf standard for labelling prepackaged foods. Our team sent the exporter corrected Arabic label artwork, checked production and expiry dates and storage instructions, and confirmed each plant was on the SFDA approved establishment list and each halal certificate came from a recognised body. Labels were corrected at origin before shipment. Our in-house brokers lodged the declaration on FASAH with the SFDA documents ahead of arrival, and KORVEX arranged reefer trucks to the importer's cold store once the shipment was released. The importer followed inspection and release in myKORVEX.

The result

Release times shortened noticeably, shipments stopped being held for labelling, and the importer sold its chilled products in stores with more of their shelf life remaining.

07 CUS-PRM

Permits and licences

Permits: approvals in place before the cargo moves.

What it isImport and export permits, ministry approvals and licences for restricted and controlled goods, chemicals, telecom equipment and other regulated items.
How KORVEX runs itWe identify the approving authorities, prepare applications and supporting documents, follow them to approval and link each permit to the shipments it covers.
The impact KORVEX createsApprovals ready before the cargo moves and no containers waiting at the port for paperwork.
How we solved itA water treatment contractor in Qatar needed chemical import permits for a plant start-up.
The challenge

The contractor needed coagulants, chlorine compounds and antiscalants for the start-up of a water treatment plant near Ras Laffan. Each chemical required an import permit from Qatar's Ministry of Environment and Climate Change, some substances needed additional approvals, and permits had to be issued before shipping. Commissioning dates were fixed, with penalties for any delay.

How KORVEX solved it

KORVEX built a permit schedule from the commissioning plan. Our team collected safety data sheets and technical documents from each manufacturer, prepared the permit applications for the Ministry of Environment and Climate Change and followed up the additional approvals required for specific substances. Shipments were booked only once permits were issued, and our DG desk checked packaging and labelling against the IMDG Code before loading. On arrival at Hamad Port, our team cleared the chemicals with permits attached, and KORVEX delivered them to site by DG-approved truck with a trained driver. The contractor tracked each permit and shipment in myKORVEX.

The result

The chemicals reached site in time for commissioning, no shipment was held for missing permits, and the contractor started the plant on its planned date without penalty.

08 CUS-IOR

Importer of Record

Importer of Record: we import on your behalf.

What it isKORVEX acts as the importer for companies with no local entity, or that prefer us to import for them, including temporarily, handling licensing, registrations, permits, duties and VAT.
How KORVEX runs itWe register and certify the products, declare as Importer of Record, settle duties and VAT and deliver to your buyer, site or bonded storage.
The impact KORVEX createsMarket access without setting up a company first, with every import formality handled by one team.
How we solved itA UK medical equipment maker supplying a hospital project in Egypt had no local entity.
The challenge

The maker supplied patient monitors, ventilators and consumables to a new hospital project in Cairo but had no Egyptian entity able to import. Medical devices needed Egyptian Drug Authority import approval, each shipment needed an ACID number on Nafeza before loading, and duties and VAT had to be paid locally. The hospital would not accept equipment without full regulatory documents.

How KORVEX solved it

KORVEX acted as Importer of Record in Egypt. Our Alexandria team registered each shipment on Nafeza and obtained the ACID number before loading, and prepared the Egyptian Drug Authority approval files with the maker's technical documents and registration evidence. Shipments moved by ocean from Felixstowe to Alexandria. On arrival, our in-house brokers lodged the declaration, KORVEX paid the duties and VAT as importer and invoiced them back to the maker, and the authority released the devices after inspection. KORVEX delivered to the hospital in Cairo with the regulatory documents it required. The maker followed each step in myKORVEX.

The result

The equipment reached the hospital on the project schedule with a full set of regulatory documents, and the maker supplied the project without setting up its own Egyptian company.

Challenges we solve

Your problem. Our plan.

The issues that cost customs clearance and IOR customers time and money, and what KORVEX does about each one.

The challengeContainers held for wrong or inconsistent documents.
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How KORVEX solves itEvery document checked against the declaration and destination rules before the supplier ships.
The challengeShipments refused for missing SABER certificates.
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How KORVEX solves itProducts registered and PCoC obtained in advance, with the SC issued before arrival.
The challengePaying too much duty through wrong classification.
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How KORVEX solves itHS codes reviewed by in-house consultants and kept in a classification register for repeat shipments.
The challengeNo local entity to import into the market.
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How KORVEX solves itKORVEX acts as Importer of Record, importing on your behalf with every formality handled.
The challengeRegulations changing faster than teams can follow.
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How KORVEX solves itIn-house consultants track regulatory updates and advise you before changes affect a shipment.
Why KORVEX

Not new. Run better.

01In-house brokers, in-house consultantsYour declarations and advice come from KORVEX people who know your products and your history.
02Checked before it shipsDocuments, certificates and permits reviewed at origin, so problems are solved before the cargo arrives.
03Port, airport or border. One standard.Seaports, airports, dry ports and land borders handled by one team with one standard.
04Every charge on recordDuties, VAT and official charges settled with receipts kept in myKORVEX for audit and finance.
Industries we serve

Specialists for your sector.

Automotive and spare partsLarge part ranges classified correctly and cleared with SABER conformity in place.
Industrial machinery and manufacturingMachinery, components and chemical inputs cleared with permits and technical files ready.
Oil, gas and petrochemicalsTemporary imports, controlled chemicals and project equipment cleared to schedule.
Power, renewables and energyProject packages and electrical equipment cleared with conformity certificates in place.
Infrastructure, construction and EPCProject materials and equipment cleared, including temporary import for plant and tools.
Pharmaceuticals and healthcareMedicines and medical devices cleared to SFDA requirements with temperature control.
Technology and electronicsTelecom and electronic products cleared with conformity and type approvals arranged.
Consumer, retail and e-commerceWide product ranges labelled, certified and cleared for retail and online channels.
Food and perishablesFood imports cleared with SFDA listings, Arabic labels and health certificates checked.
Aerospace and defenceSensitive components and spares cleared with the permits and approvals they require.
Case studies

Proof, not promises.

Real-world problems, KORVEX solutions, measurable results.

Technology and electronics · Importer of Record, SNI certification, HS classification

A new market entered without a local entity

A German maker of industrial sensors and control electronics selling to Indonesian projects for the first time

The challengeThe company had won orders from contractors in Indonesia but had no local entity, no SNI certification for its regulated items and no experience of the import rules. Its first shipment risked being held at Tanjung Priok.
The KORVEX solutionKORVEX acted as Importer of Record, arranged SNI certification for the regulated items and confirmed the HS classification before the cargo shipped.
How we deliveredKORVEX consultants classified the range, coordinated SNI testing and certificates, checked every document at origin, declared the cargo as Importer of Record, settled duties and taxes and delivered direct to the contractors' sites in Java.
The first shipment cleared without a hold, the regulated products are now certified for repeat orders, and the company is planning its own import set-up with KORVEX guidance.
Connected services

One window. Every connection.

Each KORVEX service plugs into the next, so your cargo never changes hands without a plan.

FAQ

Questions we hear most

Straight answers from the KORVEX team. Not covered here?

What does a customs broker do?

A customs broker prepares and files the declarations that release your goods: checking documents, classifying products, calculating duties and VAT, responding to inspections and arranging release. At KORVEX the brokers are in-house and work alongside regulatory consultants, so problems are caught before the cargo ships rather than at the port.

What is an Importer of Record?

The Importer of Record is the party named as importer on the customs declaration, who meets the registration, permit and conformity rules and pays duties and VAT. When you have no local entity, or prefer not to import directly, KORVEX can act as your Importer of Record and import on your behalf, then deliver to your buyer, site or storage.

What are SABER, PCoC and SC?

SABER is the Saudi platform for product conformity. A Product Certificate of Conformity (PCoC) shows a product meets the applicable technical regulation, and a Shipment Certificate (SC) is issued for each consignment of those products. Without them, regulated goods can be refused. KORVEX registers products on SABER and arranges the PCoC and the SC with an approved conformity assessment body before the cargo arrives.

Which documents are needed to clear goods into Saudi Arabia?

Usually a commercial invoice, packing list, bill of lading or air waybill and certificate of origin, plus product-specific documents such as SABER certificates, SFDA approvals or permits. The importer also needs a valid commercial registration and VAT number, and the declaration is filed on FASAH by a licensed customs broker; without a Saudi entity, KORVEX can act as Importer of Record. Requirements depend on the HS code and the product. KORVEX consultants give you a checklist for your range and check every document before shipment.

Can goods be imported temporarily without paying full duty?

Yes, in many cases. Equipment for projects, exhibitions, testing or repair can enter under temporary import, usually against a customs security or deposit, and leave again within a permitted period. KORVEX files the declaration, tracks the deadline and manages re-export so the file closes cleanly and any deposit is recovered.

How long does customs clearance take?

It depends on the product, the port or border and whether inspections are required. Most delays come from incomplete documents, wrong classification or missing certificates. By checking documents at origin and preparing SABER, SFDA and permits in advance, KORVEX keeps clearance as short as the rules allow.

KV

Shipping a regulated product?

Send us your product list and destination. KORVEX consultants will tell you what is needed before your supplier ships.

››KV GCC Gateway
Customs and transit

Not one gateway. Every way into the GCC.

When the usual route is blocked, we build another: bond-to-bond transit, bonded-zone cross-stuffing and border clearance through Saudi, Omani and UAE gateways to every GCC market.

149countries in our network960+cities5regional head offices11services, one window
Overview

When the usual route is blocked, KORVEX builds another. KV GCC Gateway is our multi-gateway network into the Gulf: cargo landed at Saudi Red Sea and Gulf ports, Omani ports or UAE ports moves bond to bond by road to every GCC market, with transit declarations, bonds, bonded-zone cross-stuffing and border clearance handled by one team.

Supply chains into the Gulf have long depended on a few gateways. When a port congests, a shipping lane is disrupted or a carrier changes its rotation, cargo for the whole region can stall. KV GCC Gateway gives you options: Saudi Arabia, the gateway to the GCC, with Red Sea and Gulf ports and inland dry ports, and Oman, a second gateway to the GCC, plus the UAE ports, all linked by bonded road transit.

KORVEX routes your cargo to the gateway that fits the route, moves it under customs bond across borders without paying duty in the transit country, and clears it where it is finally imported. When stock needs to wait close to your customers, the KV Bonded Hub, part of our Contract Logistics, holds it under bond and releases it on demand. Containerised, non-containerised and breakbulk cargo all move this way, with every crossing in view.

149Countries in our network
960+Cities in our network
11Services, one window
What we offer

KV GCC Gateway, built around your cargo.

Every option explained: what it is, how KORVEX runs it and the impact it creates for your business, with a real-world example.

01 GTW-B2B

Bond-to-bond transit, Red Sea ports to every GCC market

Saudi Arabia, the gateway to the GCC.

What it isCargo landed at Jeddah, Rabigh or Yanbu moved under customs bond across Saudi Arabia to Qatar, the UAE, Kuwait, Bahrain and Oman, without paying Saudi duty.
How KORVEX runs itWe file the transit declaration, arrange the transit bond, seal the truck, manage exit clearance at the Saudi border and import clearance in the destination country.
The impact KORVEX createsA Red Sea alternative to longer sea routes into the Gulf, with duty paid only where the goods are finally imported.
How we solved itAn Italian machinery exporter with customers in Qatar and Kuwait discharged at Jeddah and trucked under bond to both markets, avoiding transhipment delays in the Gulf.
The challenge

The exporter shipped packaging and processing machinery from La Spezia to factories in Doha and Kuwait City. Gulf transhipment ports were congested and adding weeks to transit. Discharging at Jeddah instead meant crossing Saudi Arabia under bond: a Saudi transit declaration, a customs security for the duty at risk, sealed trucks over more than 1,500 kilometres and bond closure in Qatar and Kuwait.

How KORVEX solved it

KORVEX booked a direct service from La Spezia to Jeddah Islamic Port. On discharge, our in-house brokers lodged the Saudi transit declaration on FASAH and posted the customs security, and KORVEX trucks loaded the machinery under Saudi customs seal. Qatar loads ran via Riyadh to Salwa, where our team presented the transit papers and crossed into Qatar at Abu Samra. Kuwait loads ran up the east coast to Al Khafji and entered Kuwait at Nuwaiseeb. In Doha and Kuwait City, our brokers lodged the import declarations, the bonds were closed and the Saudi securities released. The exporter tracked every truck and seal in myKORVEX.

The result

Machinery reached both markets ahead of the Gulf transhipment route, every Saudi transit bond was closed on time, and customers in Qatar and Kuwait started installation as planned.

02 GTW-OMN

Oman gateway (Sohar, Duqm) to the GCC

Oman, a second gateway to the GCC.

What it isCargo discharged at Sohar or Duqm and moved by bonded road transit to Saudi Arabia, the UAE, Qatar and other GCC markets.
How KORVEX runs itKORVEX arranges discharge and port handling in Oman, files transit documents, moves cargo under bond by road and clears it at each border and at final import.
The impact KORVEX createsA second gateway outside the busiest Gulf routings, giving you resilience when other ports or lanes are under pressure.
How we solved itAn Indian consumer goods exporter facing long waits at its usual Gulf port switched part of its volume to Sohar, and stock reached its warehouses in Muscat and Abu Dhabi by road on schedule.
The challenge

The exporter shipped packaged foods and personal care products from Mundra and Nhava Sheva to its warehouses in Muscat and Abu Dhabi. Congestion at its usual Gulf transhipment port added a week or more to each voyage and caused rolled containers. Switching to an Omani port meant a new routing, clearance in Oman and a bonded cross-border leg into the UAE.

How KORVEX solved it

KORVEX moved part of the volume to direct services from Mundra into Sohar. For Muscat, our in-house brokers cleared the containers on Bayan at Sohar and KORVEX trucks delivered to the warehouse along the coastal highway the same or next day. For Abu Dhabi, our brokers lodged a transit declaration with a customs security, and KORVEX trucks ran the cargo under seal through the Wadi Al Jizzi and Khatm Al Shiklah crossing into Al Ain and on to Abu Dhabi, where the import declaration was lodged, duty paid and the bond closed. The exporter saw each container's route and status in myKORVEX.

The result

Stock reached both warehouses on schedule, the week lost at the congested port disappeared, and the exporter kept Sohar as a standing option alongside its usual gateway.

03 GTW-UAE

UAE gateway (Jebel Ali, Khor Fakkan) to Saudi Arabia

UAE gateway: Jebel Ali and Khor Fakkan, by road into the Kingdom.

What it isCargo landed at Jebel Ali or Khor Fakkan and trucked into Saudi Arabia, to Dammam, Riyadh, Jeddah or project sites, with border clearance arranged.
How KORVEX runs itWe collect from the UAE port or free zone, prepare export, transit and Saudi import documents, clear the border and deliver to the final address.
The impact KORVEX createsAccess to the region's major transhipment hub and its frequent sailings, with a direct road leg into Saudi Arabia.
How we solved itA retail chain consolidated imports from China and Vietnam at Jebel Ali and trucked mixed loads to its Riyadh distribution centre, shortening replenishment cycles.
The challenge

The retail chain bought homeware and clothing from suppliers in China and Vietnam for stores across Saudi Arabia. Separate full containers into Dammam and Jeddah took weeks and arrived with the wrong product mix. Every load into the Kingdom also needed SABER certificates for regulated products, correct Arabic marking and a clean crossing from Ghuwaifat into Batha, where queues could add days.

How KORVEX solved it

KORVEX set up a consolidation programme at Jebel Ali. Containers from Shenzhen, Ningbo and Ho Chi Minh City were received under bond, and our warehouse team sorted cartons by store order and built mixed truck loads. Before dispatch, our Jeddah team confirmed SABER Shipment Certificates and Arabic marking for each regulated item. Our customs team lodged the UAE exit and transit declarations, and KORVEX trucks crossed at Ghuwaifat into Batha, where the Saudi import declaration had been pre-lodged on FASAH. Trucks then ran straight to the Riyadh distribution centre. The chain's planners saw every load, border time and delivery in myKORVEX.

The result

Replenishment cycles to the Riyadh distribution centre shortened, stores received the right product mix, and no truck was held at Batha for missing conformity documents.

04 GTW-BRD

Border clearance, transit declarations, bonds and customs securities

Borders: documents ready, trucks moving.

What it isClearance at GCC land borders, transit declarations, transit bonds and customs securities that let cargo cross without paying duty in transit countries.
How KORVEX runs itOur in-house brokers prepare and file transit and import documents before departure, arrange the securities required, and manage exit and entry at every crossing.
The impact KORVEX createsShorter waits at borders, no duty paid twice and every crossing recorded.
How we solved itA Turkish building products exporter shipping through Jebel Ali to customers in Oman had trucks held at the border over mismatched transit papers.
The challenge

The exporter shipped tiles, sanitary ware and plumbing products from Mersin to Jebel Ali, then by road to customers in Muscat and Sohar. Trucks were held at the UAE and Oman border because transit declarations did not match the manifests, seal numbers were missing and customs securities had not been posted correctly. Drivers and customers waited days while papers were fixed.

How KORVEX solved it

KORVEX took over transit filing at Jebel Ali. Our customs team lodged the Dubai Customs transit declaration for each truck, matched to the bill of lading, invoice, packing list and seal number, and posted the customs security against the duty at risk. KORVEX trucks ran under seal through Hatta to Al Wajajah for Muscat loads and to Khatmat Malaha for Sohar loads, where our border team presented the papers and the Omani declaration was already lodged on Bayan. Once Oman customs cleared the goods, our team closed the UAE transit and the security was released. The exporter tracked papers, seals and crossings in myKORVEX.

The result

Crossings became predictable, trucks no longer sat at the border waiting for corrected papers, and every UAE transit security was released promptly once the goods cleared in Oman.

05 GTW-XST

Bonded-zone cross-stuffing and transloading

Cross-stuffing under bond: from box to truck, never cleared in between.

What it isCargo transferred from ocean containers to trucks, or between trailers, inside the bonded zone at the gateway while it stays under customs bond, so it continues bond to bond to its final GCC market without being cleared in the transit country.
How KORVEX runs itKORVEX devans containers in the bonded zone under customs supervision, checks counts and seals against the transit documents, restows the cargo for each destination, reseals the trucks and returns carrier empties within free time.
The impact KORVEX createsLower detention, fuller trucks and the flexibility to split one arrival across several GCC destinations.
How we solved itA distributor receiving mixed containers from Europe at Jebel Ali for customers in Bahrain, Qatar and Kuwait had KORVEX cross-stuff each box into destination trucks under bond, returning empties promptly.
The challenge

The distributor received mixed containers of hardware and electrical goods from Europe at Jebel Ali, each holding orders for customers in Bahrain, Qatar and Kuwait. Sending whole containers onward meant paying for empty space and holding carrier equipment for weeks. Every truck needed its own transit papers across Saudi Arabia, and late empty returns brought detention charges.

How KORVEX solved it

KORVEX received the containers under bond and cross-stuffed each box at a bonded facility in Jebel Ali, sorting cartons by destination and loading them straight into curtain-side trucks. Empties went back to the carrier's depot the same day. Our customs team lodged the UAE transit declarations and the Saudi transit declarations on FASAH with customs securities. KORVEX crossed the cargo from Ghuwaifat into Batha, then ran to the King Fahd Causeway for Bahrain, Salwa and Abu Samra for Qatar, and Al Khafji and Nuwaiseeb for Kuwait. Our brokers cleared each load at destination and closed the bonds. The distributor followed every truck in myKORVEX.

The result

Empties went back inside free time, detention charges stopped, and customers in all three markets received their orders on dedicated trucks instead of waiting for a full container to fill.

06 GTW-ALT

Alternative gateways when a route is disrupted

Disruption: when the usual route is blocked, we build another.

What it isContingency routings through other Saudi, Omani or UAE gateways when a port congests, a lane is disrupted or a carrier changes its rotation.
How KORVEX runs itWe assess open gateways, carrier options and road transit times, rebook cargo, adjust transit documents and keep delivery dates in view.
The impact KORVEX createsYour supply chain keeps running when the usual route does not, with one team handling the switch end to end.
How we solved itWhen a carrier dropped its direct call at Hamad Port for a Qatari importer of Brazilian food products, KORVEX rerouted cargo through Jebel Ali and on by bonded truck, keeping stores supplied.
The challenge

The importer brought chilled and frozen beef, poultry and juices from Santos to Hamad Port for supermarkets in Doha. When the carrier dropped its direct call at Hamad Port, containers were due at Jebel Ali instead with no onward plan. The cargo needed an unbroken cold chain, Qatari food safety approval and a bonded road crossing through Saudi Arabia.

How KORVEX solved it

KORVEX reworked the routing within days. Containers discharged at Jebel Ali were kept on power, and our customs team lodged the UAE transit declaration with Dubai Customs and the Saudi transit declaration on FASAH, each with a customs security. KORVEX loaded reefer trucks with temperature recorders under bond and ran them from Ghuwaifat into Batha and across to Salwa and Abu Samra. Our Doha team lodged the Qatari import declaration and Ministry of Public Health documents ahead of arrival, so inspection took place the day the trucks arrived. The bonds were closed and the securities released. The importer followed temperatures and border times in myKORVEX.

The result

Supermarkets stayed supplied throughout the disruption, temperatures stayed in range on every truck, and the importer kept the Jebel Ali route as a standby plan for future schedule changes.

Saudi Arabia, the gateway to the GCC · Oman, a second gateway to the GCC

Nine gateways. Bond-to-bond to every GCC market.

Containerised, non-containerised and breakbulk cargo, routed through the gateway that is open, fastest or cheapest this week. Choose a route to see it on the map.

RED SEAARABIAN GULFARABIAN SEASAUDI ARABIAOMANUAEQATARKUWAITYEMENIRANIRAQEGYPTSUDANJORDANJeddahRabighYanbuDammamRiyadhSoharDuqmJebel AliKhor FakkanDohaKuwait CityManamaMuscat
Jeddah Islamic PortSaudi Arabia · Main Red Sea gateway for Asia, Europe and Africa cargo moving on to every GCC market.
King Abdullah Port (Rabigh)Saudi Arabia · Red Sea alternative north of Jeddah for containerised cargo and onward bonded transit.
YanbuSaudi Arabia · Red Sea port for industrial, petrochemical and project cargo heading inland or across the GCC.
DammamSaudi Arabia · Arabian Gulf gateway for the Eastern Province, Bahrain, Qatar and Kuwait.
Riyadh Dry PortSaudi Arabia · Inland gateway at the heart of the Kingdom for bonded arrivals and central distribution.
SoharOman · Omani gateway outside the Strait of Hormuz, linked by road to the UAE and Saudi Arabia.
DuqmOman · Arabian Sea port for cargo routed to Oman, Saudi Arabia and the wider GCC.
Jebel AliUAE · Major regional transhipment port with road links to Saudi Arabia and every GCC market.
Khor FakkanUAE · East coast UAE gateway on the Gulf of Oman, feeding Saudi Arabia and the GCC by road.
Bond to bond

Bond to bond: cleared once, where it is finally imported.

Cargo for another GCC market should not pay duty in every country it crosses. KORVEX moves it under customs bond from the gateway to its destination: transit declaration and customs security at the gateway, cross-stuffing in the bonded zone where needed, sealed trucks across each border and bond closure on arrival, so duty and VAT are paid once, in the market where the goods are sold.

01

Plays automatically. Click any stage to jump to it.
Challenges we solve

Your problem. Our plan.

The issues that cost KV GCC Gateway customers time and money, and what KORVEX does about each one.

The challengeUsual port congested or route disrupted.
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How KORVEX solves itCargo rerouted through another Saudi, Omani or UAE gateway, with transit documents adjusted to the new route.
The challengeDuty paid in a country the goods only pass through.
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How KORVEX solves itBond-to-bond transit with transit declarations and securities, so duty is paid only at final import.
The challengeCash tied up in duty and VAT on stock not yet sold.
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How KORVEX solves itStock held in the KV Bonded Hub, part of our Contract Logistics, with duty and VAT paid only on the quantity you release.
The challengeTrucks waiting at borders over paperwork.
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How KORVEX solves itTransit and import documents prepared and checked before departure by in-house brokers.
The challengeLong lead times when customers need stock now.
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How KORVEX solves itStock held under bond close to the market and released on demand, with no new overseas order.
Why KORVEX

Not new. Run better.

01Many gateways, one teamSaudi, Omani and UAE gateways linked by one KORVEX team, so your options grow without adding forwarders.
02Customs built inTransit declarations, bonds and border clearance handled by our in-house brokers in Saudi Arabia and through our network at every other crossing.
03Cash flow protectedBond-to-bond transit and bonded-zone cross-stuffing keep duty and VAT where they belong: in the market where the goods are finally imported.
04Ready for disruptionAlternative routings planned before you need them, so a blocked route becomes a switch, not a crisis.
Industries we serve

Specialists for your sector.

Automotive and spare partsParts held under bond and released to dealers and workshops on demand.
Pharmaceuticals and healthcareMedicines moved bond to bond under temperature control and released into each market as hospitals and pharmacies order.
Consumer, retail and e-commerceRegional stock moved through the best gateway and split across GCC markets.
Industrial machinery and manufacturingMachinery and inputs transited by road to plants across the GCC.
Oil, gas and petrochemicalsEquipment and spares routed through alternative gateways to keep operations running.
Infrastructure, construction and EPCProject cargo and breakbulk moved bond to bond to sites across the region.
Technology and electronicsHigh-value stock held under bond and released as orders arrive.
Food and perishablesReefer cargo routed through the fastest open gateway to shelves across the GCC.
Power, renewables and energyTransformers and modules moved by bonded transit to projects in several GCC markets.
Case studies

Proof, not promises.

Real-world problems, KORVEX solutions, measurable results.

Consumer, retail and e-commerce · Alternative gateways, Bond-to-bond transit

A disrupted route replaced by a Red Sea land bridge

A regional retail group with stores in Saudi Arabia, the UAE and Qatar, importing from China and Vietnam

The challengeSailings into the group's usual Gulf port were delayed and rolled for weeks. Stores in three markets faced empty shelves ahead of a peak season.
The KORVEX solutionKORVEX switched the inbound flow to Jeddah and moved cargo by road under bond to each market.
How we deliveredKORVEX rebooked containers to the Red Sea, cross-stuffed mixed boxes by destination in a bonded area, filed transit declarations and drove sealed trucks to the UAE and Qatar, while Saudi stock was cleared at Jeddah.
Stores in all three markets were restocked ahead of the season, and the group now keeps the Red Sea route as a standing alternative.
Industrial machinery and manufacturing · Bond-to-bond transit, Border clearance and transit declarations

Bond to bond from the Red Sea to Kuwait

A German maker of packaging machinery with customers in Kuwait and Bahrain

The challengeShipments to the Gulf were transhipped several times, arriving late and with damaged crates. Paying Saudi duty on a land route was not an option.
The KORVEX solutionKORVEX discharged the machinery at King Abdullah Port and moved it bond to bond across Saudi Arabia.
How we deliveredKORVEX filed the transit declaration and bond, loaded the crates onto low-beds with engineered lashing, cleared exit at the Saudi border and import in Kuwait and Bahrain, and delivered to each customer's factory.
No Saudi duty paid, fewer handlings and machines delivered in one move from port to factory floor.
Automotive and spare parts · Bonded-zone cross-stuffing and bond-to-bond transit

Spare parts cross-stuffed under bond at Sohar, delivered across the GCC

A South Korean automotive parts maker supplying dealer networks across Oman

The challengeDealers ordered small quantities often, but every order waited for a new shipment. Paying duty and VAT on a full stock in advance tied up too much cash.
The KORVEX solutionKORVEX received the containers in the bonded zone at Sohar, cross-stuffed the parts by dealer and moved them bond to bond to each GCC market, with stock that had to wait held in the KV Bonded Hub.
How we deliveredFull containers moved under bond into storage, where KORVEX recorded every part number. Each dealer order was released, cleared with duty and VAT on that quantity only, and delivered.
Dealer orders delivered in days instead of weeks, and duty and VAT paid only as parts were sold.
Connected services

One window. Every connection.

Each KORVEX service plugs into the next, so your cargo never changes hands without a plan.

FAQ

Questions we hear most

Straight answers from the KORVEX team. Not covered here?

What is a land bridge in the GCC?

A land bridge moves cargo landed at one coast by road to markets on another, instead of sailing around. For the GCC, cargo landed at Saudi Red Sea ports such as Jeddah can travel by road under bond to Qatar, the UAE, Kuwait, Bahrain and Oman. KORVEX runs these routes as part of KV GCC Gateway.

What is bond-to-bond transit?

Bond-to-bond transit moves goods under customs control from one bonded point to another, across one or more countries, without paying duty in the countries the goods only pass through. A transit declaration and a bond or customs security cover the movement. KORVEX files both, seals the truck and clears each border.

What is bonded-zone cross-stuffing?

Cargo arriving in containers is transferred to trucks inside the bonded zone at the gateway while it stays under customs bond. It is restowed for each destination, the trucks are sealed and it continues bond to bond to its final GCC market, so it is never cleared, and never pays duty, in the transit country. Stock that needs to wait is held in the KV Bonded Hub, part of our Contract Logistics.

Why use Oman as a gateway to the GCC?

Sohar and Duqm give access to the GCC outside the busiest Gulf routings. When other ports or shipping lanes are under pressure, discharging in Oman and moving cargo by bonded road transit to the UAE, Saudi Arabia or Qatar keeps supply moving. KORVEX plans Oman as a second gateway, ready before it is needed.

Which cargo can move through KV GCC Gateway?

Containerised, non-containerised and breakbulk cargo can all move through KV GCC Gateway, from consumer goods and spare parts to machinery and project equipment. Dangerous goods and temperature-controlled cargo are also moved when routes and equipment are planned for them. KORVEX confirms the route and documents during the route review.

What happens when my usual route is disrupted?

KORVEX assesses which gateways and lanes remain open, compares transit times and costs, and reroutes your cargo through another Saudi, Omani or UAE gateway. Transit documents are adjusted to the new route, and every truck and crossing stays visible in myKORVEX. When the usual route is blocked, we build another.

KV

Is your usual route under pressure?

Tell us your origin, destination and cargo. KORVEX will map the gateways and bonded routes that keep it moving.

››Project Logistics
Project and event logistics

Not just heavy cargo. Engineered from study to site.

Breakbulk, heavy-lift and out-of-gauge cargo for energy, industrial and infrastructure projects, planned by KORVEX project engineers and delivered by one team from route survey to final positioning.

149countries in our network960+cities5regional head offices11services, one window
Overview

Complex industrial projects need more than logistics: they need expertise and continuity. KORVEX project engineers plan, engineer and execute, deploying SPMTs, jacking and sliding, and heavy-lift equipment. We deliver complex operations end to end, by ocean, air and road, from the supplier's yard to the foundation the cargo sits on.

A project rarely fails at the heaviest lift. It fails in the gaps between phases: a survey that missed a low bridge, a permit applied for too late, a vessel booked without a lift plan, a transformer that reaches site before its foundation is ready. KORVEX closes those gaps. One project team carries your cargo from feasibility study and method statement through shipping, clearance and road transport to jacking, sliding and final positioning on site.

Every move starts with engineering. Our project engineers survey the route, calculate axle loads and lifting points, select the right vessel, trailer and lifting method, and document it all in a method statement your engineers and HSE team can sign off. We then execute to that plan by ocean, air and road, drawing on heavy-lift, haulier and equipment relationships our team has built over more than 15 years, and report progress against your project schedule.

149Countries in our network
960+Cities in our network
11Services, one window
What we offer

Project Logistics, built around your cargo.

Every option explained: what it is, how KORVEX runs it and the impact it creates for your business, with a real-world example.

01 PL-01

Route surveys and feasibility

Prove the route before the cargo meets it.

What it isPhysical surveys of ports, roads, bridges, overhead lines and site access, with feasibility studies that confirm whether, how and when each piece can move. The result is a method statement your team can review and sign off.
How KORVEX runs itOur project engineers drive and measure the route, check clearances, bends and ground conditions, review port handling limits and model the transport configuration, then document the plan, the risks and the mitigations step by step.
The impact KORVEX createsDecisions made early and on facts. No surprises at a low bridge, a tight bend or a soft laydown area once the cargo is already on the road.
How we solved itA route survey along the Red Sea coast found a wadi culvert unfit for a heavy process vessel; a bypass and road works were agreed well before the vessel sailed.
The challenge

An EPC contractor needed a heavy process vessel moved from Yanbu Commercial Port to a plant site along the coast road. The goal was to have it on the crane pad for the planned lifting date. The route ran past street lights, palm-lined medians and roundabouts, and crossed several wadis on culverts with no recent load ratings. The abnormal-load permit depended on a proven route, and the vessel was already booked, so any problem had to be found early.

How KORVEX solved it

KORVEX project engineers drove and measured the full route from the quay to site, checking culverts, bends, medians, overhead lines and street-light clearances. Their review showed one wadi culvert unfit for the planned axle loads. The engineers designed a short graded bypass laid with steel road plates, planned the temporary removal of street-light poles and median kerbs at two turns, and agreed the works with the municipality and the site contractor. KORVEX then prepared the method statement and permit file for the road authority, with the revised route, the modular trailer configuration and the escort plan. The customer reviewed and signed off every survey photo, drawing and method statement in myKORVEX.

The result

The vessel travelled the coast road on a confirmed route with its permit and escorts in place and reached the crane pad on the planned date. The contractor avoided a late redesign at the culvert and gained a documented route it can reuse for later heavy pieces.

Key facts

1 process vessel · 152 t · 32 × 5.4 × 5.6 m · modular trailer in 2 × 5 axle lines with turntables · 28 km coast-road route · 1 culvert bypassed, 2 turns cleared · delivered on the planned lifting date

02 PL-02

Road permits and escorts

Permits in hand before the trailer turns a wheel.

What it isAbnormal-load permits, road authority approvals, police and private escorts, utility crews for overhead lines and night movement windows for oversized and heavy cargo.
How KORVEX runs itWe prepare the drawings, axle-load calculations and route data that authorities require, submit early, follow every approval through to issue and align escorts and movement windows with your delivery schedule.
The impact KORVEX createsYour convoy moves when the plan says it moves, not when a missing approval finally arrives.
How we solved itFor a series of reactor sections bound for a Texas plant, permits and escorts across several counties were sequenced so that each convoy left the Port of Houston on its planned night.
The challenge

A refinery owner had a series of reactor sections arriving at the Port of Houston for a plant on the Texas Gulf Coast. Each load was oversize and overweight, needing Texas Department of Motor Vehicles permits, county road approvals, utility line lifts and police escorts. Night travel windows were narrow and one missing approval could hold a convoy at the port.

How KORVEX solved it

KORVEX project engineers mapped every county along the route and built a permit calendar for each convoy. The KORVEX permit desk filed the Texas oversize and overweight permits, secured county road use approvals and booked utility crews to lift overhead lines on each night of travel. KORVEX arranged police and pilot car escorts and lined up the modular trailers from its vetted equipment pool so each section loaded straight from the berth. A KORVEX convoy supervisor rode with every move. The customer followed each convoy live in myKORVEX, with permits, escort confirmations and arrival photos uploaded the same night.

The result

Every reactor section left the port on its planned night and reached the plant in sequence. The site lifted each one on schedule and the customer avoided port storage charges while sections waited.

Key facts

6 reactor sections · 95–160 t each · up to 5.8 m wide · 64 km route through 3 counties · 6 night convoys · zero days of port storage

03 PL-03

Breakbulk and heavy-lift shipping

Heavy lifts, stowed, lashed and shipped to plan.

What it isBreakbulk, heavy-lift, RoRo and out-of-gauge cargo on multipurpose and heavy-lift vessels, plus flat racks and open tops for pieces that can travel on container services.
How KORVEX runs itWe match each piece to the right vessel and gear, prepare stowage and lashing plans, supervise loading and discharge, and coordinate hook to hook with the trucking and clearance teams at both ends.
The impact KORVEX createsThe right ship for the cargo, safe stowage and a discharge that connects directly to the road move, without costly port storage.
How we solved itGas turbine modules from Germany loaded with ship's cranes on a heavy-lift vessel and discharged straight onto waiting modular trailers at the Port of Altamira in Mexico.
The challenge

An energy contractor needed gas turbine modules shipped from a German port to a power plant project near Altamira in Mexico. The modules were too heavy for port cranes at discharge, quay space at Altamira was limited, and Mexican federal road permits for the oversize move had to be in place before arrival so the cargo would not sit on the quay.

How KORVEX solved it

KORVEX chartered space on a heavy-lift vessel with ship's cranes able to lift each module, and its project engineers prepared lifting plans, stowage drawings and lashing calculations with the carrier. At origin, the KORVEX team supervised loading and checked sea fastening. In Mexico, the destination control tower booked a discharge berth and arranged modular trailers to wait alongside, so each module landed directly on its trailer. The KORVEX team prepared the import entry data before arrival, and the road permits from the federal transport ministry were approved in advance. The customer watched each lift, sailing and road move in myKORVEX with photos and milestone alerts.

The result

All modules discharged directly to trailers with no quay storage and reached site ready for setting. The customer saved double handling and kept the turbine erection schedule on track.

Key facts

3 gas turbine modules · 285–330 t each · lifted by the vessel's two 400 t cranes in tandem · zero days on the quay · 48 km road move to site

04 PL-04

Vessel chartering

When the cargo needs a ship to itself.

What it isFull and part charters of multipurpose, heavy-lift and breakbulk vessels when project volumes, cargo dimensions or deadlines call for a dedicated sailing rather than liner space.
How KORVEX runs itWe define the cargo list and laycan, compare vessel types and owners, negotiate charter terms, check deck strength, stowage and crane capacity against the method statement, and manage the voyage from loading to discharge.
The impact KORVEX createsYour schedule sets the sailing date, the ports of call match your sites, and the whole package moves together under one plan.
How we solved itPressure vessels and steel structures from South Korea moved on one part charter to King Abdullah Port in Saudi Arabia, timed to the site's erection window.
The challenge

An EPC contractor building a plant on the Red Sea coast of Saudi Arabia had pressure vessels and steel structures coming from several South Korean yards. Liner sailings could not carry the largest pieces, vendors finished at different times, and the site could only erect within a fixed window. Saudi customs entry with ZATCA also needed complete, matching documents for every piece.

How KORVEX solved it

KORVEX project engineers collected readiness dates from each Korean vendor and planned one part charter that suited the latest reliable date. KORVEX negotiated the charter terms, set the loading sequence by discharge order and supervised marshalling and loading at the Korean port. Its in-house brokers reviewed every invoice and packing list against the bill of lading and lodged the import declaration on FASAH before arrival at King Abdullah Port. The KORVEX Jeddah team booked the berth, arranged the trailers and ran deliveries to site in erection order. The customer followed vendor readiness, loading and delivery for each piece in myKORVEX.

The result

The cargo arrived as one planned shipment, cleared without document queries and reached site in the order the erection crew needed. The contractor started erection on time.

Key facts

14 pressure vessels plus 2,600 freight tonnes of steel · 4 Korean vendors · 1 part charter · 23-day voyage · 31 truck deliveries to site in erection order

05 PL-05

Specialised trucking

Low-beds to SPMTs: the right axle for every load.

What it isLow-bed and extendable trailers, hydraulic multi-axle modular trailers and self-propelled modular transporters (SPMTs) for heavy, long and wide cargo, from port or factory to site.
How KORVEX runs itKORVEX project engineers configure the axle lines, calculate ground pressure and swept paths, and deploy the trailers, prime movers and crews the move needs, executing to the approved method statement with escorts in place.
The impact KORVEX createsCargo moves on equipment engineered for its weight and its route, across Saudi Arabia, the GCC and every market we serve.
How we solved itA long distillation column moved on steerable modular trailers through a narrow industrial estate on Jurong Island, Singapore, with tight turns planned in advance by swept-path analysis.
The challenge

A petrochemical company needed a long distillation column delivered from a Singapore wharf to its plant on Jurong Island. Access to the island is restricted, internal roads in the estate were narrow with tight junctions, and the move needed Land Transport Authority approval for an oversize vehicle, a police escort and a fixed night window agreed with neighbouring plants.

How KORVEX solved it

KORVEX project engineers surveyed the route on Jurong Island, measured every turn and ran swept-path analysis for steerable modular trailers. The analysis showed two corners needing temporary removal of kerb furniture, which KORVEX agreed with the estate authorities. KORVEX prepared the transport plan and applied for the oversize vehicle permit, arranged security passes for the convoy and booked the escort for the agreed night. It deployed steerable trailers and an experienced crew from its vetted equipment pool, with a KORVEX supervisor leading the move. The customer followed the plan, permits and live convoy position in myKORVEX on the night.

The result

The column cleared every turn as planned and arrived at the plant before dawn. Neighbouring operations were not disrupted and the customer lifted the column into place that same week.

Key facts

1 distillation column · 410 t · 62 m long, 5.2 m diameter · 24 axle lines of steerable modular trailer · 4.5 km night move · 2 corners cleared by swept-path analysis

06 PL-06

Jacking and sliding

The last metres, engineered like the first.

What it isHydraulic jacking, skidding and sliding to lift, move and set transformers, generators, presses and other heavy equipment onto foundations where cranes cannot reach or work safely.
How KORVEX runs itOur project engineers plan the jacking points, skid track and sequence, deploy the jacking and sliding equipment and crew, and position each unit on its foundation to the tolerances your engineers specify.
The impact KORVEX createsFinal positioning inside substations, plant rooms and congested sites, without mobilising a crane that would not fit.
How we solved itAt a substation in South Africa, a power transformer jacked off its trailer, slid along a skid track into the bay and set on its plinth, ready for installation.
The challenge

A utility needed a large power transformer placed in a substation in South Africa. Crane access was impossible inside the bay because of live equipment and overhead busbars, the transformer was too heavy for the available ground, and the abnormal load permit for the road move fixed the delivery day, leaving no slack for a failed set.

How KORVEX solved it

KORVEX project engineers surveyed the substation and designed a jacking and sliding method instead of a crane lift. They calculated loads on the skid track and foundations and issued a method statement for the utility's engineers to approve. KORVEX secured the provincial abnormal load permit for the road move and planned the delivery to arrive on the permitted day. On site, KORVEX deployed hydraulic jacks, skid track and a skilled crew from its vetted equipment pool, with a KORVEX engineer directing each stage. The transformer was jacked off its trailer, slid into the bay and set on its plinth. The utility followed every step in myKORVEX.

The result

The transformer was set on its plinth on the planned day with no crane in the live bay. The utility moved straight to installation and kept the substation's energisation date.

Key facts

1 power transformer · 165 t · jacked 1.1 m off the trailer · slid 26 m into the bay · set on its plinth in one shift

07 PL-07

Project customs clearance

Every package, one clearance plan.

What it isCustoms clearance planned across the whole project: tariff classification of components, project and exemption documentation, temporary import of construction equipment and clearance timed to each vessel arrival.
How KORVEX runs itOur customs team reviews bills of materials and packing lists early, agrees classifications, prepares declarations before arrival and clears every shipment against one project file.
The impact KORVEX createsFewer customs queries, faster release at the port and a clean audit trail for every item that crossed the border.
How we solved itMultiple shipments for a wind farm in north-east Brazil cleared under one project file, with classifications agreed before the first vessel arrived.
The challenge

A wind farm developer in north-east Brazil had turbine components arriving over many months on several vessels. Each shipment needed correct NCM classification, and the developer wanted the Ex-tarifário tax reduction for qualifying capital goods. Inconsistent descriptions across shipments would have triggered customs queries, port storage and delays at a site working to a fixed commissioning plan.

How KORVEX solved it

KORVEX in-house brokers built one project file covering every component, with agreed NCM classifications and standard descriptions before the first vessel sailed. They checked which items matched the developer's Ex-tarifário approvals and aligned supplier invoices and packing lists to those descriptions at origin. The KORVEX origin control tower reviewed documents for each shipment before loading, so errors were corrected in the supplier's office, not at the port. On arrival, the brokers lodged each import declaration using the agreed project file. The developer viewed every declaration, duty statement and release notice in myKORVEX, shipment by shipment.

The result

Shipments cleared consistently across the whole project with no classification disputes. The developer received the tax treatment it had applied for and kept components flowing to site as erection progressed.

Key facts

11 vessels over 14 months · about 1,900 components · 1 project customs file · zero classification disputes

08 PL-08

Turnkey project logistics

One contract. Every move. Study to site.

What it isComplete logistics management for infrastructure, construction and industrial projects: planning, shipping, clearance, trucking, site handling and reporting under one KORVEX contract and one project team.
How KORVEX runs itWe work alongside your project team, build the logistics execution plan around your procurement and installation schedules, and run every vendor shipment and site delivery to it, from first order to final piece.
The impact KORVEX createsOne point of contact instead of many interfaces, and a logistics plan that moves in step with construction.
How we solved itAn EPC contractor handed KORVEX every inbound package for a new facility in Saudi Arabia's Eastern Province, from vendor readiness to site delivery, under one plan and one weekly report.
The challenge

An EPC contractor building a new facility in Saudi Arabia's Eastern Province had hundreds of packages from vendors in Europe, Asia and the USA. Vendors reported readiness differently, some regulated items needed SABER certificates, and the site laydown area could only take deliveries in planned batches. The contractor wanted one team accountable for everything inbound.

How KORVEX solved it

KORVEX took on every inbound package under one logistics plan. Its project team set vendor readiness reporting rules, ran inspections and packing checks at origin and booked the right mode for each package, from breakbulk to Air Freight. KORVEX in-house brokers prepared ZATCA declarations and worked with each vendor to obtain SABER certificates where products required them before shipment. The KORVEX Dammam team planned deliveries to match the laydown schedule and ran all trucking to site. The contractor saw every package, document and cost in myKORVEX and received one weekly report from a single KORVEX project manager.

The result

The contractor dealt with one KORVEX team from start to finish. Packages reached site in planned batches, certificate issues were cleared before shipment, and the site team planned its work on confirmed arrivals.

09 PL-09

Project reporting

Every piece in view, against your schedule.

What it isStructured reporting on every package and piece: readiness, shipping, clearance, transport and delivery status measured against your project schedule and required-on-site dates.
How KORVEX runs itWe report through myKORVEX milestones, shared document folders and regular project reports, with exceptions flagged early and recovery options attached.
The impact KORVEX createsYour project controls team sees what is coming, what is behind and what is being done about it.
How we solved itWeekly reports for a solar park in southern Spain showed each package by status, so the site could plan crane and crew time around confirmed arrivals.
The challenge

A solar park developer in southern Spain had modules, trackers, inverters and transformers arriving from several countries by Ocean Freight and road. The site booked cranes and installation crews weeks ahead, but suppliers gave changing dates and the developer had no single view of which packages were confirmed, delayed or already at the port.

How KORVEX solved it

KORVEX set up a package register covering every supplier order, with agreed milestones from vendor readiness to site delivery. The KORVEX project coordinator updated each package from carrier data, port release information and its own truck tracking, and confirmed delivery slots with the site manager. Every week KORVEX issued a report showing each package by status, flagging slips early with a proposed recovery, such as rebooking a later sailing or splitting a delivery. The developer's team opened the same live register in myKORVEX at any time and received milestone alerts by email and WhatsApp.

The result

The site planned crane and crew time around confirmed arrivals instead of estimates. Idle crew days dropped and the developer could answer investor questions on progress from one report.

Key facts

Suppliers in 6 countries · 1,240 packages in one register · 38 weekly reports · slips flagged an average of 9 days ahead

Method statement

The method statement: your project, proven on paper first

Before a heavy or out-of-gauge piece moves, KORVEX project engineers prepare a method statement: a documented, step-by-step plan for how each item will be lifted, lashed, shipped, transported and positioned. It names the equipment, the sequence, the lifting and lashing points, the route, the permits and the people responsible at every stage. Your engineers and HSE team review and sign it off, and the whole project then works to one plan.

  • Cargo data checked: dimensions, weights, centre of gravity and lifting points confirmed against the manufacturer's drawings.
  • Route and site surveyed: bridges, overhead lines, bends, ground bearing capacity and access windows recorded and assessed.
  • Equipment selected: vessel, cranes, trailers, SPMTs or jacking and sliding systems matched to every individual piece.
  • Lashing, securing and stowage calculated for each leg, with ISPM-15 crating wherever packing is required.
  • Sequence, permits, escorts, responsibilities and contingency options set out step by step for your sign-off.
The KORVEX difference

Engineered, continuous, global.

01End-to-end continuityOne KORVEX team from the first study to final positioning on the foundation. No handovers between phases, and no knowledge lost between the survey, the ship and the site.
02Engineering-led planningProject engineers, not just coordinators, design every move. Surveys, calculations and method statements come first, so execution follows a plan that has already been tested.
03Global orchestrationSuppliers on several continents, multiple sailings and convoys, one schedule. KORVEX coordinates every origin through our network in 149 countries and brings it together at your site.
Oil and gasRenewablesPower and energyMiningIndustrial machinery and manufacturingInfrastructure and construction (EPC)Aerospace and defence
Challenges we solve

Your problem. Our plan.

The issues that cost project logistics customers time and money, and what KORVEX does about each one.

The challengeOversized pieces stuck at the port because nobody surveyed the route in time.
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How KORVEX solves itRoute surveys and feasibility studies completed before cargo leaves origin, with alternatives agreed in the method statement.
The challengePermits and escorts arrive after the cargo, and the convoy waits at the port.
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How KORVEX solves itPermit applications submitted early with full engineering data, followed to issue and aligned with movement windows.
The challengeMany suppliers, many sailings and no single plan holding them together.
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How KORVEX solves itOne project logistics plan and one KORVEX team coordinating every origin, vessel and convoy against your schedule.
The challengeEquipment reaches site before the foundation is ready, or after the crane has left.
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How KORVEX solves itDeliveries sequenced to your installation schedule, with laydown areas and site windows confirmed ahead of every arrival.
The challengeProject controls cannot see where packages are or which ones are at risk.
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How KORVEX solves itProject reporting and myKORVEX milestones showing every package against its required-on-site date, with exceptions flagged early.
Why KORVEX

Not new. Run better.

01Engineers, not just coordinatorsKORVEX project engineers plan, engineer and execute, deploying SPMTs, jacking and sliding, and heavy-lift equipment for every move.
02One team, study to siteThe people who survey your route are the people who position your cargo. No handovers, no lost knowledge.
03Relationships that open doorsHeavy-lift, haulier and equipment relationships our team has built over more than 15 years, ready when your project calls for them.
04Reach on every continent149 countries and 960+ cities in our network, orchestrated from five regional head offices into one project schedule.
Industries we serve

Specialists for your sector.

Oil, gas and petrochemicalsRefinery modules, pressure vessels and pipe spools moved to live plants and remote fields.
Power, renewables and energyTransformers, turbines, blades and substation equipment, from factory to foundation.
Mining and metalsCrushers, mills and conveyor sections delivered to remote sites with limited road access.
Infrastructure, construction and EPCBridge girders, tunnel equipment and structural steel sequenced to the construction programme.
Industrial machinery and manufacturingPresses, production lines and plant relocations, dismantled, shipped and positioned for start-up.
Aerospace and defenceOversized, high-value equipment moved with careful planning, handling and documentation.
Automotive and spare partsAssembly-line equipment and tooling moved to new and expanding plants on schedule.
Technology and electronicsData-centre generators, cooling plant and sensitive equipment handled with engineered care.
Case studies

Proof, not promises.

Real-world problems, KORVEX solutions, measurable results.

Power, renewables and energy · Project Logistics: route surveys and feasibility, breakbulk and heavy-lift shipping, specialised trucking, jacking and sliding

Transformers into tight substations, no crane required

A power transmission EPC contractor upgrading substations in Kuwait

The challengeSeveral large power transformers built in Germany had to reach substations with narrow access roads and no space for a crane, against a fixed energisation date.
The KORVEX solutionOne study-to-site plan covering route surveys, method statements, heavy-lift shipping, modular trailers and jacking and sliding into each bay.
How we deliveredKORVEX project engineers surveyed each route and substation, secured permits and night escorts, shipped the units on a heavy-lift vessel to Shuaiba Port, discharged them directly onto multi-axle trailers and jacked and slid each transformer onto its plinth.
Key facts

4 power transformers · 118–142 t each · heavy-lift vessel to Shuaiba Port · 4 substations · no crane mobilised

Every transformer set on its foundation within the installation window, with no crane mobilised and no rework on site.
Mining and metals · Turnkey project logistics, vessel chartering, project customs clearance

Mining plant from several continents, one site schedule

A mining contractor building a nickel processing plant in a remote part of Sulawesi, Indonesia

The challengeCrushers, kilns and conveyor sections from suppliers in Europe, China and South Africa, a remote site reached by a jetty and limited roads, and a construction programme that could not slip.
The KORVEX solutionTurnkey project logistics combining a part-chartered vessel, project customs clearance and planned convoys to site.
How we deliveredWe built one logistics execution plan around the procurement schedule, part-chartered a multipurpose vessel for the heaviest pieces direct to the site jetty, prepared customs files before arrival and ran escorted convoys to site, all reported through myKORVEX.
Key facts

Suppliers on 3 continents · about 41,000 freight tonnes · heaviest piece 186 t · 1 part-chartered multipurpose vessel to the site jetty · 210 escorted convoy trips

One schedule across every supplier, cargo arriving in installation sequence, and a site team planning around confirmed dates instead of estimates.
Oil, gas and petrochemicals · Road permits and escorts, specialised trucking with SPMTs, project reporting

Refinery modules through a live plant

An international EPC contractor upgrading a refinery in Bahrain

The challengePre-assembled modules too wide for standard roads, permits required from several authorities, and an operating refinery with strict access windows.
The KORVEX solutionRoute engineering, permits and escorts, SPMT transport and final positioning inside the plant.
How we deliveredOur engineers surveyed the port-to-plant route, coordinated utility crews for overhead lines, secured permits and night movement windows, then moved each module by SPMT to its set position inside the refinery's access windows.
Key facts

9 pre-assembled modules · up to 290 t and 7.4 m wide · 36 axle lines of SPMT · 9 night windows inside the live plant · zero lost-time incidents

Modules delivered and positioned without disrupting refinery operations, with every step documented for the client's HSE records.
Connected services

One window. Every connection.

Each KORVEX service plugs into the next, so your cargo never changes hands without a plan.

FAQ

Questions we hear most

Straight answers from the KORVEX team. Not covered here?

What counts as project cargo?

Heavy, oversized, high-value or multi-package cargo tied to a project schedule: transformers, turbines, pressure vessels, modules, steel structures and production lines. If it needs engineering, permits or a dedicated plan to move, it is project cargo.

What is a method statement, and do we need one?

It is the documented, step-by-step plan for how each piece is lifted, lashed, shipped, transported and positioned. KORVEX project engineers prepare it for every heavy or out-of-gauge move, and your engineers and HSE team sign it off before anything moves.

Can you position equipment where a crane cannot reach?

Yes. KORVEX project engineers plan and execute jacking and sliding to set transformers, generators and other heavy units onto their foundations inside substations, plant rooms and congested sites.

Do you manage a whole project or single moves?

Both. We handle single heavy lifts and full turnkey project logistics, where one KORVEX team manages every package from vendor readiness to final positioning and reports against your schedule.

Which transport modes do you use for projects?

Ocean, air and road. Breakbulk, heavy-lift and chartered vessels carry the main packages, air freight covers urgent items and specialised trucking, SPMTs and escorts complete the journey to site.

When should we involve KORVEX?

As early as possible, ideally at tender or design stage. Early surveys and method statements shape packaging, shipping splits and delivery sequence, which saves cost and time once fabrication finishes.

KV

Planning a heavy move? Bring us in at the drawing stage.

Share your cargo list and site location. KORVEX project engineers will come back with a route, a method and a rate.

››Event Logistics
Project and event logistics

The doors open once. Your stand is ready first.

Event logistics from first crate to final return: temporary import, stand logistics, on-site handling and re-export, run by a dedicated KORVEX event team.

149countries in our network960+cities5regional head offices11services, one window
Overview

Events do not move their opening day for late cargo. KORVEX manages every exhibit, stand and piece of equipment end to end: temporary import and re-export, stand logistics and set-up support, on-site handling, return after the event, and waste disposal and recycling. One dedicated event control-tower team, one window, from planning to the last pallet home.

An exhibition, a product launch or a sporting event runs on fixed times that nobody can move: move-in slots, hall rules, opening ceremonies and broadcast schedules. Behind them sit exhibits that must arrive intact, clear customs on temporary import, reach the right stand at the right hour and leave again under re-export. KORVEX plans all of it as one operation, so your team can focus on visitors, guests and audiences instead of crates and forklifts.

Our dedicated event control-tower team works with organisers, venues and exhibitors before, during and after each event. We arrange temporary import and re-export of art, machinery, vehicles and equipment, deliver to the venue in time-critical road windows, support stand build and on-site handling, store empty crates, and bring everything back or onward to the next show. Waste disposal and recycling close the event cleanly, with every milestone visible in myKORVEX.

149Countries in our network
960+Cities in our network
11Services, one window
What we offer

Event Logistics, built around your cargo.

Every option explained: what it is, how KORVEX runs it and the impact it creates for your business, with a real-world example.

01 EV-01

Trade shows and exhibitions

From your factory floor to the exhibition floor.

What it isComplete exhibition logistics for exhibitors and organisers: inbound freight, temporary import, venue delivery, stand handling, empty-crate storage and re-export or onward shipment after the show.
How KORVEX runs itWe map your exhibits against the organiser's manual, prepare temporary import documents, consolidate cargo from several origins, deliver in your move-in slot and support build-up and breakdown on site.
The impact KORVEX createsMachinery, vehicles and displays arrive on time and intact, clear without paying duty for goods that will leave again, and return home without a scramble.
How we solved itA European technology exhibitor's stand, AV and demonstration kit was trucked to a trade show in Istanbul under ATA Carnet, delivered in its move-in slot and re-exported to its next show.
The challenge

A European industrial technology brand was exhibiting at a major trade show in Istanbul, then at another European show three weeks later. More than sixty flight cases of stand structure, AV screens, lighting and demonstration units came from three suppliers: the brand, its stand builder and its AV partner. The goal was a stand built and running on opening morning. Every case had to enter Turkey temporarily without duty, reach the hall inside a short move-in slot and leave again with every item accounted for.

How KORVEX solved it

KORVEX planned the full show cycle as one project. Its customs team built a single ATA Carnet list with the customer and matched every case, serial number and value to it. The three suppliers delivered to a KORVEX hub, where the team barcoded and checked each flight case, loaded the curtain-sider by stand zone and sealed it for the road journey to Istanbul, timed to the organiser's move-in slot. On site, the KORVEX event control tower booked forklift time, delivered the cases zone by zone to the stand builder and stored the empties during the show. At close, the team repacked, cleared re-export against the carnet and trucked the kit to the next venue. The customer followed every case, document and slot booking in myKORVEX.

The result

The stand was built and running on opening morning, every flight case left Turkey with the carnet fully discharged, and the kit reached the next show on time with no duty paid.

02 EV-02

Signature brand experiences and launches

Launch day is not a rehearsal.

What it isLogistics for product launches, roadshows, pop-up experiences and brand activations: hero products, set pieces, AV equipment, artwork and props moved to venues across the region.
How KORVEX runs itWe plan around the reveal: discreet handling, secure staging, white-glove delivery to the venue, night set-up windows and fast changeover between cities on a roadshow.
The impact KORVEX createsYour brand moment happens exactly as designed, with every product, prop and screen in place before the guests arrive.
How we solved itA car launch roadshow moved vehicles, stage sets and screens between Milan, Lyon and Barcelona, with set-up completed overnight at every stop.
The challenge

A car brand ran a launch roadshow across Milan, Lyon and Barcelona, with vehicles, stage sets and large screens moving between venues in a few days. Each city had restricted access hours for heavy vehicles near the venues, venue load-in windows were short, and set-up had to finish overnight so each event opened the next morning.

How KORVEX solved it

KORVEX built one movement plan for the tour. The KORVEX event control tower agreed load-in and load-out windows with each venue, obtained local access permits for the city-centre deliveries and scheduled trucks to arrive in build order. KORVEX arranged enclosed car transporters for the vehicles and air-ride trucks for screens and staging, with a KORVEX tour manager travelling with the convoy. At each stop the KORVEX crew unloaded, positioned the vehicles and supported the production team through the night build. The brand's event team followed every truck live and saw venue confirmations in myKORVEX.

The result

Every stop was ready by morning and no vehicle or screen was damaged across the tour. The brand ran the full programme as planned in all three cities.

03 EV-03

Sports and cultural events

Big stages, fixed dates, no second chance.

What it isLogistics for sports tournaments, motorsport, concerts, festivals and cultural exhibitions: broadcast and technical equipment, team kit, staging, artworks and hospitality materials.
How KORVEX runs itWe combine air, ocean and road into one inbound plan, manage temporary import and re-export, coordinate venue access and security windows and run return logistics as soon as the final whistle blows.
The impact KORVEX createsEquipment and exhibits in place for the opening, back out efficiently after it, with every customs record closed.
How we solved itTouring art pieces for a cultural exhibition were crated, temporarily imported into Japan, delivered to a gallery in Tokyo and re-exported to the next venue in Seoul.
The challenge

A cultural organisation was touring a collection of art pieces from Europe to a gallery in Tokyo and then to a venue in Seoul. The works needed museum-grade crating and climate control, temporary import into Japan and then Korea, and handling only under the eye of the gallery's registrar and the lenders' couriers.

How KORVEX solved it

KORVEX fine art specialists inspected each piece with the lenders and built climate-stable crates to agreed specifications. The KORVEX team prepared the ATA Carnet and checked every item against it for temporary import into Japan and later into Korea. The KORVEX team booked Air Freight with controlled-temperature handling and supervised loading on the tarmac with the couriers present. In Tokyo, KORVEX cleared the works, delivered them in a climate-controlled truck and unpacked them with the registrar. After the show, KORVEX repacked, cleared re-export and repeated the process for Seoul. The organisers followed every step and condition report in myKORVEX.

The result

Every work arrived in its original condition at both venues, and both temporary imports closed correctly against the carnet. The organisers opened each exhibition on schedule with lenders fully satisfied.

Before, during, after

One team from first crate to last recycling bin.

Temporary import and re-export, stand logistics, on-site handling, return and waste disposal, run by a dedicated KORVEX event control tower.

Phase 1

Before

  • Logistics planning with organisers and exhibitors: move-in schedules, venue rules, access routes and handling requirements.
  • Temporary import planning for exhibits, including carnets or bonded entry, lists of goods and re-export conditions.
  • Packing, ISPM-15 crating and labelling by stand and hall, so every crate reaches the right place first time.
  • International transport by air, ocean, KV Sea-Air and road, timed to arrive before the venue opens for build-up.
  • Customs clearance and staging close to the venue, ready for delivery in your allocated move-in slot.
Phase 2

During

  • Last-mile delivery to the venue in time-critical road windows, coordinated with hall marshals and loading docks.
  • On-site handling with forklifts, cranes and crews to place exhibits, machinery and vehicles on the stand.
  • Stand logistics and set-up support: unpacking, positioning, removal of packaging and storage of empty crates.
  • Dedicated event control-tower team on site for urgent deliveries, replenishment and changes during show days.
  • Live milestones and WhatsApp updates in myKORVEX, so your team knows where every item is at every moment.
Phase 3

After

  • Breakdown support: empty crates returned to the stand, exhibits repacked, labelled and loaded in planned slots.
  • Re-export under the temporary import terms, closing every customs record correctly and on schedule.
  • Return logistics to origin, onward shipment to the next show or local delivery of exhibits sold on the stand.
  • Waste disposal and recycling of packaging, stand materials and event waste, leaving the venue clean.
  • Post-event review and feedback survey, with lessons applied to your next exhibition or launch.
Time-critical road options: dedicated trucks and express vans that meet move-in slots and late changes.
A dedicated event team: one control tower and one point of contact before, during and after the event.
myKORVEX visibility: every shipment, milestone and document in view on the web portal and mobile app.
Challenges we solve

Your problem. Our plan.

The issues that cost event logistics customers time and money, and what KORVEX does about each one.

The challengeExhibits held at customs while the hall is already open for build-up.
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How KORVEX solves itTemporary import documents prepared and checked weeks ahead, with cargo cleared and staged near the venue before move-in.
The challengePaying full duty on exhibits that will leave the country again after the show.
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How KORVEX solves itTemporary import and re-export managed end to end, so goods leave under the same terms they entered.
The challengeMissed move-in slots and trucks queuing outside the venue.
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How KORVEX solves itVenue delivery windows booked early and time-critical road options ready for late items and urgent changes.
The challengeNobody to call on site when something is missing or damaged.
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How KORVEX solves itA dedicated event control-tower team on site and on call throughout build-up, show days and breakdown.
The challengeChaotic breakdowns, lost crates and waste left behind after the event.
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How KORVEX solves itPlanned breakdown, stored crates returned to the stand, re-export or onward shipment, and waste disposal and recycling.
Why KORVEX

Not new. Run better.

01One window for the whole eventFreight, customs, venue delivery, stand handling, return and recycling run by one KORVEX team.
02Customs know-how built inTemporary import and re-export handled by the KORVEX customs team, with every record closed after the show.
03Time-critical by designMove-in slots, opening times and broadcast schedules drive the plan, not the other way round.
04A team on the floorOur event control tower is on site and reachable, so problems are solved before visitors notice them.
Industries we serve

Specialists for your sector.

Automotive and spare partsShow cars, concept vehicles and launch fleets delivered to stands and stages in pristine condition.
Industrial machinery and manufacturingWorking machines and production lines installed on exhibition stands and returned afterwards.
Technology and electronicsDemonstration equipment, screens and sensitive devices handled with care for tech shows and launches.
Consumer, retail and e-commercePop-ups, fashion shows and brand experiences supplied and changed over on tight timelines.
Pharmaceuticals and healthcareMedical devices and equipment for healthcare congresses, with documentation and careful handling.
Oil, gas and petrochemicalsEquipment displays and models for energy conferences and industry exhibitions across the region.
Infrastructure, construction and EPCConstruction machinery and building systems moved to and from major construction exhibitions.
Aerospace and defenceOversized exhibits and equipment for air shows and industry exhibitions, planned and documented carefully.
Food and perishablesTemperature-controlled delivery of food and beverage exhibits for trade fairs and hospitality events.
Case studies

Proof, not promises.

Real-world problems, KORVEX solutions, measurable results.

Industrial machinery and manufacturing · Event Logistics: trade shows and exhibitions, with temporary import and on-site handling

A working production line, live on the stand

A European packaging machinery manufacturer exhibiting at a major industrial trade show in Chicago

The challengeA complete working production line, heavy and sensitive, had to clear customs, reach a hall with a short move-in slot, run during the show and leave the country again without paying duty.
The KORVEX solutionOne event plan covering ocean shipment, temporary import, venue delivery, on-site handling and re-export to the manufacturer's next show.
How we deliveredKORVEX prepared a Temporary Importation Bond (TIB) entry and the import documents before sailing from Hamburg, cleared and staged the cargo near the venue, delivered in the allocated slot, positioned each machine with forklifts and crews, stored empty crates, then repacked and re-exported after breakdown.
The line ran on the stand from opening day, the customs record closed cleanly, and the machines arrived at the next show on schedule.
Connected services

One window. Every connection.

Each KORVEX service plugs into the next, so your cargo never changes hands without a plan.

FAQ

Questions we hear most

Straight answers from the KORVEX team. Not covered here?

Do I pay import duty on exhibits?

Usually not, when goods enter under temporary import, against an ATA Carnet or a customs deposit, and leave again under re-export within the permitted period. KORVEX prepares the documents, manages the temporary entry and closes it after the event. Items sold or given away at the show are cleared for local use.

What can you move for an event?

Exhibits of every kind: art, machinery, vehicles, equipment, displays, AV and broadcast kit, stand materials and promotional goods, including oversized, fragile and temperature-sensitive items.

Do you support stand build and on-site handling?

Yes. We deliver in your move-in slot, place exhibits on the stand with forklifts, cranes and crews, support set-up, remove packaging and store empty crates until breakdown.

What happens after the event?

We repack, re-export or return your goods, ship them on to the next show or deliver items sold locally. Packaging and stand waste is disposed of or recycled.

Who is my contact during the event?

A dedicated KORVEX event control-tower team, on site and reachable throughout build-up, show days and breakdown, with updates also shared in myKORVEX.

How early should we book?

As soon as your stand space is confirmed. Temporary import documents, crating and move-in slots all take time, and late bookings leave fewer route and timing options.

KV

Exhibiting soon? Let us get your stand there first.

Share the event, venue and exhibit list. Your KORVEX event team will come back with a plan and a rate.

››Contract Logistics
Supply chain and trade

Storage is space. Contract logistics is service.

Multi-user and dedicated warehousing, bonded storage, value-added services, B2B and B2C fulfilment and cold-chain distribution, managed by KORVEX under one contract.

149countries in our network960+cities5regional head offices11services, one window
Overview

KORVEX runs warehousing, fulfilment and distribution designed around your products, your customers and your growth. Inbound freight, customs, storage, value-added services and delivery are linked in one operation, with your stock and orders in view.

Many companies rent space. Your customers judge you on what happens next: the right stock, picked correctly, packed well, labelled for the market and delivered when promised. KORVEX designs warehousing around that moment. We study your products, order profiles and service levels first, then build the storage, handling and distribution model that fits, from a few pallets in a multi-user facility to a dedicated operation for one customer.

Our operations look ahead, not just at today's orders. Inbound freight and customs clearance feed directly into receiving, so stock is available sooner. Bonded storage lets duty and VAT wait until goods are released. Value-added services prepare products for the market inside the warehouse, and EDI or API connections give your systems real-time stock visibility. From Saudi Arabia across the GCC, KORVEX keeps your shelves supplied and your customers served.

149Countries in our network
960+Cities in our network
11Services, one window
What we offer

Contract Logistics, built around your cargo.

Every option explained: what it is, how KORVEX runs it and the impact it creates for your business, with a real-world example.

01 CL-01

Multi-user and dedicated warehousing

Shared when you are growing. Dedicated when you are scaling.

What it isAmbient and temperature-controlled warehousing in multi-user facilities, where you pay for the space and handling you use, or dedicated operations designed for one customer's products and processes.
How KORVEX runs itWe size storage, racking, labour and shifts to your volumes, write standard operating procedures with you and adjust capacity as your business grows or peaks.
The impact KORVEX createsFlexible cost while you build volume, and a tailored operation with its own team and processes once scale justifies it.
How we solved itA consumer goods distributor in Malaysia started in shared space near Port Klang and moved to a dedicated operation as its sales grew.
The challenge

A consumer goods distributor in Malaysia was growing fast but could not justify a full warehouse of its own. Volumes swung with seasonal promotions, imports landed at Port Klang on irregular schedules, and the distributor needed accurate stock figures to sell from, as spreadsheets had already caused missed orders and write-offs.

How KORVEX solved it

KORVEX started the distributor in shared space at a warehouse it operates near Port Klang, paying only for the pallets and handling it used. The KORVEX warehouse team received containers on arrival, counted and put away stock by batch, and ran cycle counts every week. As sales grew, KORVEX planned the move to a dedicated area with its own staff, opening hours and layout, and carried out the transfer over a weekend so dispatch never stopped. The distributor saw stock levels, receipts and dispatches in myKORVEX at all times and used the data to order from suppliers.

The result

The distributor grew without signing a long lease, stock figures became reliable, and the move to dedicated space caused no gap in deliveries to its customers.

02 CL-02

KV Bonded Hub: bonded storage and bonded distribution

KV Bonded Hub: stock close at hand, duty paid only on release.

What it isImported goods stored under customs bond in KORVEX-run bonded facilities at gateways and free zones, with duty and VAT deferred until you release stock to the local market, and no duty at all on stock re-exported to another market.
How KORVEX runs itKORVEX receives cargo under bond, records every unit against the customs entry, keeps stock visible in myKORVEX and, when you call off a quantity, our in-house brokers clear exactly that quantity, settle duty and VAT on it and deliver it, or move stock bond to bond to another GCC market.
The impact KORVEX createsCash freed from duty and VAT on stock that has not sold, slow-moving lines held close to customers without the tax cost, and stock released in hours, not ordered from overseas in weeks.
How we solved itA Japanese automotive parts maker held its full range under bond in Jebel Ali.
The challenge

The parts maker supplied dealers across the UAE and Oman from factories in Japan. Ordering per sailing meant dealers waited three to five weeks for parts, and paying UAE duty on the whole range before knowing where it would sell tied up cash. Parts sold into Oman also needed correct transit papers and a customs security when they left the UAE.

How KORVEX solved it

KORVEX set up the KV Bonded Hub in Jebel Ali Free Zone for the full range. Containers from Yokohama and Nagoya were received under bond, and our warehouse team checked, labelled and put away each part by number. When a UAE dealer ordered, our team lodged a Dubai Customs import declaration for that order only, paid the duty and KORVEX delivered within days. For Oman orders, the brokers lodged a transit declaration with a customs security, and KORVEX ran the parts under seal through Hatta to Al Wajajah, where Oman customs cleared the goods on Bayan and the transit closed. Dealers ordered and tracked in myKORVEX.

The result

Dealers in the UAE and Oman received parts within days instead of waiting for the next sailing, and the maker paid duty only on parts as they were sold into each market.

03 CL-XD

Mainland cross-docking and transloading

Cross-docking: from container to truck, from truck to truck, without storage.

What it isDuty-paid cargo transferred on the mainland from ocean containers to trucks, or between trucks, and re-sorted by destination without going into storage, so containers return empty fast and every delivery leaves fully loaded.
How KORVEX runs itKORVEX books the dock slot, devans the container, checks counts and condition, re-sorts and re-palletises by customer or route, loads outbound trucks the same day and returns the empty within free time, with photos and counts in myKORVEX.
The impact KORVEX createsLower detention and demurrage, fuller trucks, faster deliveries to stores and sites, and one count you can trust from container to customer.
How we solved itA home-appliance importer in Riyadh received mixed 40-foot containers for twelve retail branches.
The challenge

A home-appliance importer in Riyadh received mixed 40-foot containers carrying stock for twelve retail branches. Containers waited at its own small warehouse to be unloaded, detention charges built up, branches received partial loads on different days and stock counts never matched what the supplier had shipped.

How KORVEX solved it

KORVEX took the containers straight from the dry port to a mainland cross-dock. Our team booked dock slots ahead of arrival, devanned each container, counted and checked every carton against the packing list and photographed any damage. Cartons were re-sorted by branch, re-palletised and loaded onto outbound trucks the same day, each with its own delivery note. Empties went back within free time, and the importer saw counts, photos and delivery status for every branch in myKORVEX.

The result

Detention charges stopped, every branch received one complete delivery per container and the importer finally had a single, accurate count from container to shelf.

04 CL-03

Value-added services

Market-ready before it leaves the building.

What it isKitting, re-packing, labelling with Arabic, SFDA and SABER labels, palletising, shrink wrapping, crating, inspection, sampling and quality checks carried out inside the warehouse.
How KORVEX runs itTasks are built into your operating procedures, scheduled against inbound and outbound flows and recorded with photo evidence where condition matters.
The impact KORVEX createsGoods meet local market and regulatory rules without extra trips to third parties, saving time and handling.
How we solved itImported household goods relabelled in Polish and kitted into retail packs in a customs warehouse in Poland before release to retailers.
The challenge

An importer of household goods was selling into Polish retail chains that required Polish-language labels and multi-item retail packs. Goods arrived in bulk from Asia with English labels. Relabelling after customs release meant paying duty before the product was ready to sell, and any labelling error would see whole deliveries rejected by retailers.

How KORVEX solved it

KORVEX held the goods in a customs warehouse in Poland and carried out relabelling and kitting there as usual forms of handling permitted under EU customs rules. The KORVEX warehouse team applied Polish labels supplied by the customer, built retail packs to each chain's specification and checked samples against the approved artwork before each batch. KORVEX in-house brokers released only finished packs into free circulation, matched to retailer orders. The customer approved artwork, tracked work orders and saw finished stock in myKORVEX before dispatch.

The result

Retailers received compliant, shelf-ready packs and rejections stopped. The importer delayed duty until goods were sold on and removed a separate repacking step from its supply chain.

05 CL-04

B2B and B2C fulfilment

Stores, distributors and doorsteps, from one stock.

What it isOrder fulfilment for retailers, distributors, project sites and online shoppers: picking, packing, labelling, dispatch and delivery from a single shared inventory.
How KORVEX runs itOrders flow in from your systems, are picked by order priority and cut-off time, packed to channel standards and handed over to the right delivery service.
The impact KORVEX createsOne stock serving every channel, fewer stock-outs and faster deliveries for both business and consumer customers.
How we solved itA fashion brand in Spain fulfils store replenishment and online orders from the same stock, with peak promotions handled on extended shifts.
The challenge

A fashion brand in Spain was running separate stock for its stores and its online shop, which caused stockouts online while stores held surplus. Store replenishment and parcel orders had very different picking needs, and seasonal promotions brought sharp peaks that the brand's own small team could not handle on time.

How KORVEX solved it

KORVEX moved both channels into one shared stock in a warehouse it operates in Spain. The KORVEX warehouse team set separate pick flows, with carton picking for stores and single-item picking and packing for online orders, all from the same locations. KORVEX agreed cut-off times with store and parcel carriers and planned extended shifts and extra trained staff ahead of each promotion using the brand's sales forecast. The brand saw one stock figure, order status and dispatch confirmations for both channels in myKORVEX.

The result

Online stockouts fell because every item was available to both channels. Promotion peaks shipped within the brand's promised delivery times, and the brand reduced the total stock it had to hold.

06 CL-05

Systems integration

Your systems and ours, speaking the same language.

What it isEDI and API connections between your ERP, order management or e-commerce platform and the KORVEX warehouse operation, with real-time stock visibility.
How KORVEX runs itWe map your order, receipt and stock messages, test them together and switch on automatic order flow, confirmations and stock updates.
The impact KORVEX createsNo re-keying, no spreadsheet chasing, and an accurate stock picture whenever your sales team needs it.
How we solved itAn online retailer in the USA has its platform send orders straight to the warehouse and receive dispatch confirmations and stock levels automatically.
The challenge

An online retailer in the USA was keying orders into the warehouse by hand and emailing stock files each night. Errors caused wrong shipments, customers saw items as available after they had sold out, and the retailer could not add sales channels without more manual work for its small operations team.

How KORVEX solved it

KORVEX connected the retailer's ecommerce platform directly to its warehouse management system. The KORVEX systems team mapped the order, product and stock data, tested the link with sample orders and ran both methods in parallel for two weeks before switching over. Orders now flow to the warehouse as they are placed, the KORVEX warehouse team picks and packs them, and dispatch confirmations with tracking numbers flow back automatically. Stock levels update on the platform throughout the day. The retailer sees every order, exception and stock movement in myKORVEX.

The result

Manual keying stopped, wrong shipments dropped sharply and the shop stopped selling items that were out of stock. The retailer added a second sales channel without extra staff.

07 CL-06

Returns management

Every return checked, sorted and back in play.

What it isReceiving, inspection, grading and processing of returned goods: restock, repack, refurbishment, return to supplier or disposal, according to your rules.
How KORVEX runs itReturns are booked in against the original order, inspected and photographed, then routed by your instructions with stock and credit records updated.
The impact KORVEX createsSaleable stock returns to the shelf faster, and you see why products come back.
How we solved itOnline fashion returns in Germany graded within the warehouse, with resaleable items repacked and back on sale quickly.
The challenge

An online fashion seller in Germany received a high volume of returns, as German customers have a 14-day right of withdrawal and often order several sizes. Returned items sat unprocessed for weeks, refunds were slow, and good stock lost value while it waited to be checked and put back on sale.

How KORVEX solved it

KORVEX set up a returns area in its German warehouse with its own team and daily targets. The KORVEX warehouse team scanned each parcel on arrival, matched it to the original order and graded every item against criteria agreed with the seller. Items in resaleable condition were steamed, refolded, repacked and returned to pickable stock the same week. Others were routed to outlet, repair or recycling as the seller directed. Each grading result fed the seller's system so refunds could be issued. The seller tracked returns volumes, grades and reasons in myKORVEX.

The result

Resaleable items were back on sale within days rather than weeks, refunds sped up and the seller used return reason data to cut repeat sizing problems.

08 CL-07

Cold-chain distribution across Saudi Arabia and the GCC

Temperature held from dock to delivery.

What it isChilled and frozen storage and refrigerated distribution for food, healthcare and other temperature-sensitive goods, across Saudi Arabia and the wider GCC.
How KORVEX runs itWe match each product to the right temperature range, monitor storage and transport conditions, and plan deliveries around shelf life and customer receiving windows.
The impact KORVEX createsProduct quality protected through storage and delivery, with condition records available whenever an inspector or customer asks.
How we solved itFrozen food products from Brazil held in cold storage in Dammam and delivered in refrigerated trucks to retailers in Saudi Arabia, Bahrain and Kuwait.
The challenge

A food importer was bringing frozen products from Brazil into Saudi Arabia for retailers there and in Bahrain and Kuwait. Shipments needed SFDA clearance with valid health and halal certificates, an unbroken cold chain from port to shelf, and separate import procedures and border crossings for each GCC market, with retailers allowing only fixed delivery slots.

How KORVEX solved it

KORVEX in-house brokers checked the health and halal certificates before each reefer container sailed from Brazil and lodged the SFDA and ZATCA filings on arrival at Dammam. The KORVEX cold-chain team received the containers into a temperature-controlled store it runs in Dammam, logged temperatures continuously and allocated stock by batch and expiry date. KORVEX ran refrigerated trucks to Saudi retailers in their delivery slots and prepared export and import documents for the King Fahd Causeway to Bahrain and the Al Khafji crossing to Kuwait. The importer followed stock, temperature records and every delivery in myKORVEX.

The result

Products reached retailers in all three markets within temperature and well inside shelf-life rules. The importer cut expiry write-offs and served three countries from one Dammam stock.

Your questions, our answers

Tell us the problem. We will design the warehouse around it.

I need to hold stock close to my customers.KORVEX positions inventory in warehouses near your demand in Saudi Arabia and across the GCC, so replenishment, B2B deliveries and online orders reach customers faster and with fewer long-haul movements.
Should I centralise stock in a regional distribution centre?Often, yes. A regional hub with bonded storage lets you import once, hold goods under bond and release them to each GCC market on demand. We model the options and recommend the right balance of central and local stock.
Do you have solutions for my industry?Yes. We design operations for spare parts, industrial goods, oilfield equipment and spares, consumer and e-commerce products, healthcare items and food, each with its own handling, labelling and storage rules.
Which systems can you connect to?We connect with your ERP, order management or e-commerce platform through EDI or API, so orders flow in automatically and you see real-time stock, receipts and dispatches.
I need fulfilment for B2B and online orders.KORVEX picks, packs, labels and dispatches orders for retailers, distributors and end consumers from the same stock, with returns received, inspected and restocked.
Challenges we solve

Your problem. Our plan.

The issues that cost contract logistics customers time and money, and what KORVEX does about each one.

The challengeStock sits far from customers, so deliveries are slow and expensive.
→
How KORVEX solves itInventory positioned near your demand in Saudi Arabia and the GCC, replenished from inbound freight managed by the same team.
The challengeDuty and VAT paid on imports long before the goods are sold.
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How KORVEX solves itBonded storage that defers duty and VAT until goods are released to the market or re-exported.
The challengeGoods arrive without Arabic or regulatory labels and cannot be sold.
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How KORVEX solves itLabelling, relabelling and rework in the warehouse, including Arabic, SFDA and SABER labels, before release.
The challengeOrders keyed by hand and stock figures that nobody trusts.
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How KORVEX solves itEDI and API integration with real-time stock visibility and automatic order and dispatch confirmations.
The challengePeak seasons and promotions overwhelm the warehouse.
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How KORVEX solves itCapacity, labour and shifts planned ahead with you, with flexible multi-user space to absorb the peaks.
Why KORVEX

Not new. Run better.

01Built around your customersWe learn your products, channels and service promises before we design a single process.
02Freight, customs and storage linkedOne team from the port to the shelf, so stock becomes available for sale sooner.
03Flexible by designMulti-user or dedicated, ambient or cold, bonded or duty-paid, scaled up or down as you grow.
04Improved togetherRegular performance reviews and continuous improvement, with your stock and orders always in view.
Industries we serve

Specialists for your sector.

Automotive and spare partsFast-moving and slow-moving parts stocked, picked and dispatched to dealers and workshops.
Oil, gas and petrochemicalsOilfield equipment and spares stored, inspected and released to rigs and plants on demand.
Industrial machinery and manufacturingProduction inputs, components and finished machinery held and supplied to schedule.
Consumer, retail and e-commerceStore replenishment, online orders and returns from one stock, ready for peaks.
Pharmaceuticals and healthcareTemperature-controlled storage and careful handling for medical and healthcare products.
Food and perishablesChilled and frozen storage and cold-chain distribution, planned around shelf life.
Technology and electronicsHigh-value devices stored securely, kitted, labelled and fulfilled to every channel.
Infrastructure, construction and EPCProject materials held and called off to site as construction progresses.
Connected services

One window. Every connection.

Each KORVEX service plugs into the next, so your cargo never changes hands without a plan.

FAQ

Questions we hear most

Straight answers from the KORVEX team. Not covered here?

What is the difference between bonded and duty-paid storage?

Bonded storage keeps goods under customs control, so duty and VAT are paid only when goods are released to the local market, or not at all if re-exported. Duty-paid storage holds goods already cleared and ready for sale.

Can I start small?

Yes. Multi-user warehousing lets you pay for the space and handling you use, and we scale space, labour and services as your volumes grow.

Can you handle e-commerce orders and returns?

Yes. We fulfil online orders alongside B2B replenishment from the same stock, and receive, inspect and restock returns according to your rules.

Do you offer temperature-controlled storage?

Yes. Chilled and frozen storage and cold-chain distribution across Saudi Arabia and the GCC, with conditions monitored in storage and on the road.

Can my systems connect to yours?

Yes. We connect through EDI or API with your ERP, order management or e-commerce platform, giving automatic order flow and real-time stock visibility.

Can you prepare goods for the Saudi market in the warehouse?

Yes. Arabic, SFDA and SABER labelling, relabelling in bonded areas, kitting, re-packing, inspection and regulatory consultation are all part of our value-added services.

KV

Your stock deserves more than a shelf.

Tell us about your products, volumes and customers. KORVEX will design the warehouse operation and send you a rate.

››Order Management
Supply chain and trade

Less firefighting. More control.

Purchase orders, suppliers and shipments managed through KORVEX origin and destination control towers, from purchase order to final delivery.

149countries in our network960+cities5regional head offices11services, one window
Overview

KORVEX Order Management gives you control of order fulfilment from the moment a purchase order is placed to delivery at your site or warehouse. Dedicated KORVEX teams act as your origin and destination control towers and your single point of contact, monitoring every order, managing exceptions and keeping supply moving.

Most supply chain surprises start long before anything ships: a supplier who is not ready, a missing line on an order, documents that do not match, a booking made too late. Forwarding begins when cargo is ready; Order Management begins when the order is placed. KORVEX follows each purchase order with your suppliers, confirms cargo readiness, plans the right mode and consolidation, and keeps every order moving until it is delivered.

We build the service on deep knowledge of your operating procedures and value drivers. Dedicated KORVEX teams work as customer-centric control towers at origin and destination, monitoring proactively and deciding quickly when something slips. Standardised processes, supplier onboarding, dashboards and automated workflows replace scattered emails and spreadsheets. You choose the modules you need, as a 4PL or 5PL model, and one KORVEX team keeps your supply chain running.

149Countries in our network
960+Cities in our network
11Services, one window
What we offer

Order Management, built around your cargo.

Every option explained: what it is, how KORVEX runs it and the impact it creates for your business, with a real-world example.

01 OM-01

Purchase order and supplier management

Control starts at the order, not at the port.

What it isPurchase order release, supplier onboarding, order validation and ready-date follow-up with every supplier, in their language and time zone.
How KORVEX runs itWe onboard suppliers to your procedures, validate each order line, confirm ready dates and packing, and escalate early when a supplier slips.
The impact KORVEX createsFewer late or incomplete orders, and early warning when one is at risk.
How we solved itSupplier ready dates confirmed weekly for an automotive distributor in South Africa sourcing from Japan and Thailand, with slipping orders escalated before booking cut-offs.
The challenge

An automotive parts distributor in South Africa bought from many suppliers in Japan and Thailand. Ready dates were often wrong, late orders were discovered only after a vessel had left, and the distributor's buyers spent hours chasing suppliers by email while dealers waited for parts that customers had already paid for.

How KORVEX solved it

KORVEX loaded every open purchase order into myKORVEX and the KORVEX origin teams in Japan and Thailand contacted each supplier weekly to confirm ready dates. Any order slipping close to a booking cut-off was escalated to the distributor's buyer with options, such as shipping part of the order, moving to the next sailing or switching urgent lines to Air Freight. KORVEX then booked space against confirmed dates only. The distributor's buyers saw every order line, confirmed date and escalation in myKORVEX instead of chasing emails.

The result

The distributor learned of late orders before cut-offs instead of after sailing, missed sailings fell and buyers spent their time on suppliers rather than chasing updates.

02 OM-02

Origin consolidation

Many suppliers. One shipment. One arrival.

What it isOrders from several suppliers collected, checked and combined at an origin consolidation centre into fuller containers or air shipments.
How KORVEX runs itOur origin control tower plans collections, monitors receipt at the consolidation centre, checks cargo against orders and builds the load plan.
The impact KORVEX createsLower freight cost per unit, fewer customs entries and one planned arrival instead of many.
How we solved itComponents from many suppliers in the Pearl River Delta shipped together in consolidated containers to an assembly plant in Poland.
The challenge

An assembly plant in Poland sourced components from many small suppliers across the Pearl River Delta. Each supplier shipped separately as part loads, costs per unit were high, cargo arrived on different days and the plant's receiving team struggled to match deliveries to purchase orders, delaying production.

How KORVEX solved it

KORVEX set up origin consolidation at a warehouse it operates in Shenzhen. The KORVEX origin team booked supplier deliveries into the warehouse, checked quantities and packing against each purchase order and reported shortages the same day. Cargo from many suppliers was loaded into full containers in the order the plant needed it, with one set of shipping documents per container. KORVEX booked Ocean Freight to Gdańsk, and the KORVEX team prepared EU customs declarations before arrival. The plant saw contents of each container by purchase order line in myKORVEX before it docked.

The result

The plant received fewer, fuller containers with clear contents, cut freight cost per unit and unloaded cargo straight to production without first sorting mixed supplier deliveries at the dock.

03 OM-03

Shipment planning and carrier management

The right mode, booked at the right time.

What it isMode selection, routing and booking across ocean, air, KV Sea-Air and land, with carrier performance measured and managed.
How KORVEX runs itWe match each order's urgency and value to the right mode, book early on the carriers you need and track carrier performance against plan.
The impact KORVEX createsUrgent orders move fast, the rest move economically, and carrier performance is managed on facts.
How we solved itHot items flown from Shanghai to Los Angeles on KV Air Priority while the balance of the order travelled by ocean.
The challenge

A consumer electronics importer in California had a large order from Shanghai, but a small part of it was needed urgently for a retail launch date. Shipping everything by air was too expensive, while waiting for the full ocean shipment would miss the launch, and the supplier was not able to split the order on its own.

How KORVEX solved it

KORVEX reviewed the purchase order line by line with the importer and identified the hot items needed for launch. The KORVEX Shanghai team arranged with the supplier to pack those items first, booked them on KV Air Priority to Los Angeles and filed separate entry documents. The balance of the order was consolidated and booked by Ocean Freight on the next suitable sailing, with the Importer Security Filing lodged on time. KORVEX in-house brokers cleared both shipments in Los Angeles. The importer followed both legs, with documents and costs split by line, in myKORVEX.

The result

The launch stock arrived on time, and the importer paid air rates only for the items that truly needed speed, keeping total logistics cost close to budget.

04 OM-04

Documentation and trade compliance

Right documents, first time, every order.

What it isChecks of commercial invoices, packing lists, certificates of origin and product certificates against each order, plus HS classification support and trade compliance.
How KORVEX runs itDocuments are validated at origin before departure, discrepancies corrected with suppliers, and destination clearance prepared before arrival.
The impact KORVEX createsFewer customs holds, fewer amendments and faster release at destination.
How we solved itMismatched invoice values corrected in Turkey before sailing, avoiding a hold at Felixstowe.
The challenge

A UK retailer was importing goods from a supplier in Turkey. The commercial invoice values did not match the purchase order or the packing list, and the origin documentation for preferential duty under the UK-Turkey trade agreement was incomplete. Left uncorrected, the shipment would have been held at Felixstowe for query and could have lost its preferential rate.

How KORVEX solved it

KORVEX in-house brokers checked the documents before sailing, as part of the standard pre-shipment review in the KORVEX origin control tower. They found the value mismatch, flagged it to the retailer and worked with the supplier to issue a corrected invoice and the proper origin statement. KORVEX held the booking until the corrected set was approved, then released the container. On arrival, the KORVEX UK team lodged the import declaration on HMRC's Customs Declaration Service with the right values and preference claim. The retailer saw the original and corrected documents and all approvals in myKORVEX.

The result

The shipment cleared at Felixstowe without a hold, the retailer received its preferential duty rate and the supplier corrected its invoicing process so that future orders shipped with clean documents.

05 OM-05

Destination control and delivery

From the port to the point of use.

What it isInbound coordination, customs clearance monitoring, transload into the domestic network, delivery booking and liaison with your material planners.
How KORVEX runs itOur destination control tower prioritises arrivals by need, books deliveries into your sites and warehouses and expedites hot shipments.
The impact KORVEX createsStock arrives where and when production, projects or stores need it.
How we solved itCritical parts expedited from Chennai port to a production line in Tamil Nadu while routine orders were delivered in planned windows.
The challenge

A manufacturer in Tamil Nadu imported parts through Chennai port for its production line. Most were routine, but some critical parts were needed within hours of arrival or the line would stop. All cargo went into the same queue for customs and trucking, and the factory had only fixed receiving windows each day.

How KORVEX solved it

KORVEX agreed priority rules with the manufacturer and flagged critical parts at the purchase order stage. The KORVEX team filed the Bill of Entry before arrival for those items so duty could be paid and assessment completed early. The KORVEX Chennai team arranged priority release, booked a dedicated truck and delivered critical parts straight to the line. Routine orders were grouped and delivered in the factory's planned receiving windows. The manufacturer's planners saw each order's priority, clearance status and expected delivery time in myKORVEX.

The result

Critical parts reached the line without stopping production, while routine deliveries became predictable, the planners stopped chasing individual parts and the factory's receiving bay ran without congestion.

06 OM-06

Exception management, dashboards and integration

Problems raised early. Decisions made on facts.

What it isProactive monitoring, exception alerts, milestone management, dashboards and reports, with system integration to your ERP and procurement tools.
How KORVEX runs itWe define your exception rules, monitor every order against them, raise issues with options, and review performance with you regularly.
The impact KORVEX createsFewer surprises, faster decisions and a clear picture of supplier and carrier performance over time.
How we solved itQuarterly business reviews for a French retailer used supplier performance data to reset ready-date rules for repeat late suppliers.
The challenge

A French retailer had a group of suppliers that repeatedly shipped late, but each delay was handled as a one-off. The retailer's buyers had no clear data on which suppliers caused problems or how late they were, so ready-date rules stayed the same and the same delays kept affecting store launches.

How KORVEX solved it

KORVEX compiled supplier performance data from every purchase order in myKORVEX, comparing promised ready dates with actual handover dates and showing the knock-on effect on arrival in France. At each quarterly business review, the KORVEX account team presented the results by supplier and category, highlighted repeat late suppliers and proposed new ready-date rules with earlier booking cut-offs. Once agreed, KORVEX applied the new rules in its booking process and tracked them through the next quarter. The retailer's buyers viewed the same dashboards in myKORVEX between reviews.

The result

Late suppliers improved under the new ready-date rules, store launches became more predictable and the buyers used the same data in their own annual supplier negotiations.

Follow the sun

Follow the sun: one team from factory to final destination

Responsibility for each order follows the cargo around the world. Our origin control tower manages everything until goods leave the supplier's region. Our destination control tower takes over from departure to delivery and returns. The handover happens inside KORVEX, never at your desk, so one team stays accountable for the order from ex-works to final destination, supported by systems integration and regular performance reviews against your operating procedures.

Systems operationsSystem integration with your ERP, configuration of the network and continuous enhancements, with super-user training for your team.
Contract managementStandard operating procedures, service performance against your SLA, continuous improvement and quarterly business reviews.
Origin control tower

Until goods leave origin

  • Operational planning
  • Supplier onboarding
  • Purchase order and supplier release management
  • Order processing and validation
  • Supplier collections
  • Carrier booking
  • ASN validation
  • Consolidation monitoring
  • Supplier packaging and document compliance
  • Milestone reporting
  • Local-language support with suppliers

Runs every service and all supplier communication until departure from origin.

Follow the sun Handover: origin tower to destination tower AirOcean Origin regionDestination region
Destination control tower

From departure to delivery and returns

  • Inbound coordination
  • Customs clearance monitoring
  • Transload into the domestic network
  • Delivery booking and optimisation
  • Liaison with your material planners
  • Expediting hot shipments
  • Milestone management
  • Returns

Runs every service and all customer communication after departure from origin.

Before and after

From firefighting to one set of facts.

Without a control tower

  • Many suppliers, carriers and ERPs, each with its own data and its own version of events.
  • Orders managed by email and spreadsheets, with status updates chased one supplier at a time.
  • Daily firefighting: late suppliers, missed bookings and hot shipments discovered too late to fix.
  • No single set of facts, so planners, buyers and finance all see different numbers.

With KORVEX Order Management

  • One KORVEX control tower connecting suppliers, carriers and your systems in a single managed flow.
  • Standardised processes, supplier onboarding and automated workflows replacing scattered emails and spreadsheets.
  • Proactive monitoring and exception management, with problems raised early and recovery options attached.
  • One set of facts shared by your planners, buyers and finance team, with dashboards and reports.
Freight management, end to end

A suite of services built around your challenges.

Pick the modules you need. Every one runs through the same KORVEX control tower, the same team and the same data.

KVKORVEX control towerOne team. One set of facts.
PO and supplier management
Shipment planning
Consolidation centre
Documentation
Trade compliance
Carrier management
Carrier and supplier performance
Shipment and order visibility
Value-added services
System integration
Dashboards and reports
01Enhanced visibilityEvery order, shipment and document in one view, from supplier readiness to final delivery.
02Optimisation and controlSmarter consolidation, mode choice and booking decisions that cut cost and reduce surprises.
03Improved supplier performanceClear onboarding, ready-date follow-up and performance reporting that lift supplier discipline.
04Tailor-made solutionsA modular service designed around your procedures, systems and value drivers, not a fixed package.
Challenges we solve

Your problem. Our plan.

The issues that cost order management customers time and money, and what KORVEX does about each one.

The challengeSuppliers miss ready dates and nobody knows until the booking is lost.
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How KORVEX solves itReady dates followed up with every supplier and slippage escalated early, while there is still time to recover.
The challengeSmall orders from many suppliers create many shipments and many clearances.
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How KORVEX solves itOrigin consolidation combining orders into fuller shipments with one planned arrival.
The challengeDocuments do not match orders and goods are held at customs.
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How KORVEX solves itInvoices, packing lists and certificates checked against each order at origin before departure.
The challengeUrgent items are buried in the same flow as routine stock.
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How KORVEX solves itOrders prioritised by need, with hot shipments expedited by air or KV Sea-Air and fast-tracked at destination.
The challengePlanners, buyers and finance work from different spreadsheets.
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How KORVEX solves itOne control tower, one set of facts, with dashboards and reports shared across your teams.
Why KORVEX

Not new. Run better.

01One team, origin to destinationOrigin and destination control towers inside KORVEX, so responsibility follows the cargo, not your inbox.
02Built on your proceduresWe learn your operating procedures, systems and value drivers before we design the service.
03Proactive, not reactiveExceptions are spotted and solved early, with options presented before a delay reaches your site.
04Global reach, local language149 countries and 960+ cities in our network, with supplier support in local languages.
Industries we serve

Specialists for your sector.

Automotive and spare partsParts orders from many suppliers kept moving to plants, dealers and workshops.
Industrial machinery and manufacturingProduction inputs and components synchronised with manufacturing schedules.
Oil, gas and petrochemicalsSpares and materials orders tracked to rigs, plants and warehouses.
Infrastructure, construction and EPCVendor packages followed from fabrication to site in construction sequence.
Consumer, retail and e-commerceSeasonal and promotional orders moved fast from suppliers to shelves.
Technology and electronicsHigh-value components and devices tracked order by order through tight launch windows.
Pharmaceuticals and healthcareMedical supplies and equipment orders managed with document accuracy and urgency.
Power, renewables and energyEquipment and spares orders aligned with installation and maintenance plans.
Case studies

Proof, not promises.

Real-world problems, KORVEX solutions, measurable results.

Consumer, retail and e-commerce · Order Management (4PL) with origin consolidation, KV Sea-Air and air freight

Fast fashion, faster: promotions that land in time

A fast-growing fashion retailer with stores and online sales across France and Belgium

The challengePromotions were planned weeks ahead, but orders from many Asian suppliers arrived late and in pieces. In fast fashion, speed is the heart of the customer expectation, and stock that misses the promotion loses its value.
The KORVEX solutionA 4PL order management model with origin follow-up, consolidation and mode decisions driven by promotion dates.
How we deliveredKORVEX's origin control tower followed every supplier against promotion-driven ready dates, consolidated orders, flew promotion-critical lines and moved the rest by ocean, while the destination tower cleared and delivered to stores and the e-commerce warehouse.
Promotion stock on shelves for launch day, fewer split deliveries and buyers planning on confirmed dates instead of hope.
Automotive and spare parts · Order Management (4PL), origin consolidation, Customs Clearance and IOR

Spare parts from many suppliers, one control tower

A regional automotive spare-parts distributor serving dealers and workshops in Saudi Arabia

The challengeHundreds of order lines across European and Asian suppliers, chased by email, with frequent back-orders and urgent parts lost among routine stock.
The KORVEX solutionOrigin and destination control towers following each order, with urgent lines expedited and routine stock consolidated.
How we deliveredWe onboarded suppliers to standard ready-date and document rules, consolidated routine orders, flagged vehicle-off-road parts for priority air movement and cleared them ahead of arrival.
Back-orders reduced, urgent parts reaching workshops faster and one set of facts for buyers and sales.
Industrial machinery and manufacturing · Order Management (5PL) with destination control, dangerous goods handling and warehousing

Inputs for a production line, ordered and delivered by plan

A manufacturer in northern Vietnam importing components and chemical inputs from Japan, South Korea and Germany

The challengeProduction lines stopped repeatedly because inputs arrived late, while buyers spent their days placing and chasing orders instead of managing suppliers.
The KORVEX solutionA 5PL model in which KORVEX helps release purchase orders against the production plan and manages them end to end.
How we deliveredKORVEX worked with the customer's planners to release orders on schedule, followed suppliers to readiness, managed dangerous goods documents, and delivered into a buffer stock ahead of each production run.
Production supplied in step with the plan, buyers freed to negotiate with suppliers, and line stoppages from late inputs left behind.
Connected services

One window. Every connection.

Each KORVEX service plugs into the next, so your cargo never changes hands without a plan.

FAQ

Questions we hear most

Straight answers from the KORVEX team. Not covered here?

How is Order Management different from freight forwarding?

Forwarding starts when cargo is ready. Order Management starts when the purchase order is placed, so KORVEX can prevent delays with suppliers, documents and bookings instead of reporting them after the fact.

What is the difference between 4PL and 5PL?

In 4PL you place the orders and KORVEX manages everything from supplier readiness to delivery. In 5PL KORVEX also takes part in placing the orders with your planners, then manages them end to end.

What does follow the sun mean?

Responsibility for each order moves with the cargo: our origin control tower manages it until departure, our destination control tower from departure to delivery and returns. One KORVEX team stays accountable from factory to final destination.

Do I need to change my suppliers or systems?

No. We onboard your existing suppliers to clear procedures and connect to your ERP or procurement tools where it helps, so data flows without re-keying.

Can I choose only some modules?

Yes. The service is modular: supplier management, consolidation, documentation, destination control, dashboards and more, combined around your challenges.

How do I see my orders and shipments?

Through dashboards and reports from your control tower team, and in myKORVEX, with milestones, live tracking, documents and costs in one window.

KV

Tired of chasing suppliers? Hand us the orders.

Tell us about your suppliers, volumes and pain points. KORVEX will design your control tower and send you a proposal.

››TradeX
Supply chain and trade

You focus on selling. We handle everything behind it.

TradeX is KORVEX's one-window trading solution: sourcing, Importer of Record, white label and market entry, with freight, warehousing and delivery built in.

149countries in our network960+cities5regional head offices11services, one window
Overview

TradeX manages your goods end to end. KORVEX sources and supplies, acts as Importer of Record, moves the freight, holds stock where your customers need it and delivers on time. One window, one solution, from the factory to your customer's door, in Saudi Arabia, the USA, the UK and many other markets through our network.

Buying the product is the easy part. The cost lies in what follows: specifications that do not match, certificates that are missing, an importer that is not registered, freight booked too late and goods held at customs. TradeX removes those obstacles. KORVEX combines trading, compliance and logistics in one service, so the goods you sell arrive certified, cleared and ready for your customers, without you building an import operation of your own.

Tell us what you need and where you sell. We source and qualify suppliers, check quality and certificates, import under KORVEX as Importer of Record, store stock in bond or duty-paid near your customers and deliver to your buyers, sites or stores. Industrial machinery and spare parts, construction machinery, hand and power tools, and sanitary ware and bathroom fittings are our core lines, and every shipment stays in view in myKORVEX.

149Countries in our network
960+Cities in our network
11Services, one window
What we offer

TradeX, built around your cargo.

Every option explained: what it is, how KORVEX runs it and the impact it creates for your business, with a real-world example.

01 TX-01

Sourcing and supply

The right product, from the right supplier, at the right standard.

What it isSourcing and supply of industrial machinery and spare parts, construction machinery, hand and power tools, and sanitary ware and bathroom fittings, plus other categories on request.
How KORVEX runs itWe match your specification to qualified suppliers, compare offers, inspect goods and certificates before shipment and deliver with freight and customs built in.
The impact KORVEX createsOne quotation covering product, compliance and delivery, with quality checked before anything ships.
How we solved itA contractor in Kuwait sourced specified power tools and accessories through TradeX, inspected at the factory in China and delivered to its warehouse.
The challenge

A contractor in Kuwait needed specified power tools and accessories for a project, but its own buyers had no reliable supplier contacts in China. Earlier direct purchases had arrived with wrong specifications and plugs, and electrical goods had to meet Kuwait's product conformity requirements before they could clear customs.

How KORVEX solved it

TradeX shortlisted factories in China against the contractor's specification and obtained samples for approval. KORVEX placed the order, agreed delivery dates and checked that each product could meet Kuwait's conformity rules, with test reports and certificates arranged before shipment. A KORVEX quality team inspected the goods at the factory, checking specifications, plugs, voltage and packing against the approved sample. KORVEX then booked Ocean Freight to Shuwaikh port, handled Kuwait customs clearance and delivered to the contractor's warehouse. The contractor approved samples, viewed inspection reports and tracked the order in myKORVEX.

The result

The tools arrived to specification and cleared customs without query. The contractor gained a vetted source it can reorder from, without sending its own staff to China.

02 TX-02

Importer of Record

Sell into a new market without an entity of your own.

What it isKORVEX acts as Importer of Record for your goods, taking the import registration, declarations, duties and taxes on your behalf in Saudi Arabia and other markets through our network.
How KORVEX runs itWe check product compliance and certificates, register and declare the goods under KORVEX, pay duty and VAT and deliver to your buyers or store stock in bond.
The impact KORVEX createsStart selling quickly, without waiting for a local company, import registration or customs set-up.
How we solved itA Spanish equipment maker delivered its first orders to buyers in the USA with KORVEX as Importer of Record.
The challenge

A Spanish equipment maker had won its first buyers in the USA but had no US entity, customs bond or experience with US import rules. Buyers did not want to act as importer themselves, and the equipment needed correct tariff classification, an Importer Security Filing for Ocean Freight and clean entry documents to avoid delays.

How KORVEX solved it

KORVEX acted as Importer of Record in the USA. Its in-house brokers classified the equipment under the US tariff schedule, confirmed any other agency requirements and placed the entries under KORVEX's customs bond. The KORVEX Spain team checked invoices and packing lists before each sailing and lodged the Importer Security Filing on time. On arrival, the brokers filed the entry with US Customs and Border Protection, paid duties and arranged delivery to each buyer's site. The maker saw duty costs, entry documents and delivery proof for every order in myKORVEX.

The result

The maker delivered its first US orders on time without setting up a US company. Its buyers received equipment duty-paid at their door and placed repeat orders.

03 TX-03

White label

Your brand on the box. Our supply chain behind it.

What it isKORVEX supplies products under your brand: we qualify suppliers, control quality and packaging, and handle everything white labelling requires, so you can focus on selling.
How KORVEX runs itWe agree specifications and branding with you, select and audit suppliers, approve samples, inspect production and ship finished, labelled goods to your market.
The impact KORVEX createsYour own branded range without building a sourcing team, quality function or import operation.
How we solved itA retailer in Malaysia launched its own-brand bathroom fittings range, supplied by TradeX under its label and delivered to stores.
The challenge

A retailer in Malaysia wanted to launch its own brand of bathroom fittings but had no factory relationships or packaging design capacity. Water fittings needed local product approval before sale, colour and finish had to match across several factories, and packaging had to carry the retailer's brand and Malay and English text.

How KORVEX solved it

TradeX identified factories able to make the range and coordinated samples to one finish standard approved by the retailer. KORVEX supported the retailer in gathering test reports for Malaysian product approval of the water fittings before mass production. The KORVEX team produced packaging artwork with the retailer's brand and bilingual text, and checked print proofs at each factory. A KORVEX quality team inspected each batch against the golden sample before loading. KORVEX consolidated the factories' output, booked Ocean Freight to Port Klang, cleared customs and delivered to stores. The retailer approved each stage in myKORVEX.

The result

The retailer launched a consistent own-brand range on time, with approvals in place before stock reached stores, and gained better margins than on the branded lines it replaced.

04 TX-04

Market entry

New market, ready from the first shipment.

What it isImporter of Record, SABER and PCoC certification and regulatory consultation for brands entering Saudi Arabia, the USA, the UK and many other markets through our network.
How KORVEX runs itWe review your products against local rules, plan certification and labelling, set up the import route and advise on the right structure as your business grows.
The impact KORVEX createsA faster, lower-risk entry into new markets, with compliance and logistics handled by one team.
How we solved itA Chinese building materials maker tested the Saudi market with pilot shipments under KORVEX IOR before committing to its own Saudi entity.
The challenge

A Chinese maker of aluminium profiles, composite cladding panels and porcelain tiles wanted to test demand from contractors and distributors in Saudi Arabia before investing in a local company. Its goal was clear: duty-paid, certified stock selling in Riyadh within one quarter, without a commercial registration of its own. It had no Saudi importer, no SABER registrations and no Arabic labelling, and distributors would only commit once they had seen certified samples and a reliable landed cost.

How KORVEX solved it

KORVEX agreed a pilot plan with the brand's regional team and a Riyadh distributor, reviewing each product sample against its SASO technical regulation in the first meeting. KORVEX then acted as Importer of Record: it registered the products on SABER, obtained a Product Certificate of Conformity for each product and a Shipment Certificate for every consignment, and had Arabic labels applied at the factory before loading. Its in-house brokers classified the range under the Saudi tariff, booked Ocean Freight to King Abdulaziz Port in Dammam, cleared each container on FASAH and paid duty and VAT. Stock moved by road to a KORVEX-run warehouse in Riyadh and was released to the distributor and project buyers on order. The brand followed certificates, shipments, landed costs and dispatches in myKORVEX.

The result

Certified stock reached Riyadh buyers within the quarter, and the brand saw real sales and its true landed cost before investing. With demand proven, it applied for its own Saudi investment licence and entity, and kept KORVEX for its freight and customs.

Who it is for

Built for the people who sell.

Online sellersSell on marketplaces and your own store while KORVEX imports, certifies, stores and delivers your stock.
DistributorsReliable supply of certified products, with stock held close to your customers and released on demand.
Buyers and importersOne source for products, compliance and logistics, with quality checked before goods leave the factory.
Brands entering new marketsStart selling quickly with KORVEX as Importer of Record, compliance handled and logistics in place.
Built for compliance

Built for compliance, from factory to market

  • Importer of Record in Saudi Arabia and other markets worldwide through the KORVEX network.
  • PCoC and SC certificates and SABER product registration prepared before goods ship.
  • Arabic, SFDA and SABER labelling, with relabelling and rework in bonded areas where needed.
  • Supplier qualification, inspection, sampling and quality checks before shipment, with photo records.
  • Regulatory consultation on product rules, HS classification, duties and market-entry requirements.
Flagship story

From first shipment to your own import operation

A growing international brand wanted to sell its products in Saudi Arabia but had no local entity, no import registration and no experience with SABER certification. Rather than delay its entry for months while setting up, it chose KORVEX TradeX as its one window into the market, with KORVEX acting as Importer of Record from the very first shipment.

KORVEX handled everything end to end: product certification through PCoC and SABER, Arabic labelling, freight from the factory, customs clearance under KORVEX's import registration, bonded and duty-paid storage, and delivery to the brand's buyers and online customers. The brand focused on marketing and sales, and every shipment, document and cost stayed in view in myKORVEX.

As sales grew, KORVEX advised the brand on setting up its own commercial registration in Saudi Arabia: the structure, the registrations needed and the right timing. Our team then guided the handover from KORVEX's licences to the customer's own, planning each step so that certifications, product registrations and supply continued without interruption.

Today the brand imports in its own name, and KORVEX remains its logistics team for the long term: freight, customs clearance, warehousing and distribution across Saudi Arabia and the GCC. The relationship began with market entry and grew into a long-term logistics relationship built on trust and results.

Challenges we solve

Your problem. Our plan.

The issues that cost TradeX customers time and money, and what KORVEX does about each one.

The challengeNo local entity or import registration, so you cannot sell into the market.
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How KORVEX solves itKORVEX acts as Importer of Record, so you sell from the first shipment while you plan your own set-up.
The challengeGoods held at customs because certificates or labels are missing.
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How KORVEX solves itPCoC, SABER, Arabic and SFDA labelling prepared before shipment, so goods are ready to clear on arrival.
The challengeSuppliers deliver products that do not match the specification.
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How KORVEX solves itSupplier qualification, sampling, inspection and photo records before goods leave the factory.
The challengeDuty and VAT paid on stock that has not been sold yet.
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How KORVEX solves itBonded storage under KORVEX IOR, with duty and VAT paid only when goods are released.
The challengeTrading, compliance and logistics spread across many companies.
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How KORVEX solves itOne window: TradeX combines sourcing, IOR, freight, warehousing and delivery under one KORVEX team.
Why KORVEX

Not new. Run better.

01Trading with logistics built inThe same company that sources your goods also moves, clears, stores and delivers them.
02Compliance know-howPCoC, SABER, labelling and regulatory consultation handled by people who clear goods every day.
03Reach beyond one marketIOR and market entry in Saudi Arabia and other markets worldwide through our network in 149 countries.
04With you as you growFrom first shipment to your own import operation, KORVEX advises and stays with you for logistics.
Industries we serve

Specialists for your sector.

Industrial machinery and manufacturingMachinery, spare parts and production supplies sourced, certified and delivered.
Infrastructure, construction and EPCConstruction machinery, tools and sanitary ware supplied to contractors and projects.
Oil, gas and petrochemicalsSpare parts and tools for plants and fields, imported and held ready in bond.
Automotive and spare partsWorkshop tools and parts imported under KORVEX IOR and delivered to dealers.
Consumer, retail and e-commerceOnline sellers and retailers supplied with certified, labelled stock and white-label ranges.
Power, renewables and energyEquipment and spares sourced and imported for energy projects and maintenance.
Mining and metalsMachinery spares and tools supplied to remote operations on demand.
Case studies

Proof, not promises.

Real-world problems, KORVEX solutions, measurable results.

Infrastructure, construction and EPC · TradeX: sourcing and supply, PCoC and SABER, Importer of Record

Bathroom fittings, certified and on the shelf

A home-improvement retailer and contractor supplier in Saudi Arabia

The challengeThe customer wanted a wider range of sanitary ware and bathroom fittings but struggled with inconsistent supplier quality and shipments held for missing SABER certificates.
The KORVEX solutionTradeX sourcing and supply with supplier qualification, certification and delivery to stores.
How we deliveredKORVEX qualified suppliers, approved samples, inspected production, prepared PCoC and SABER certificates and Arabic labels, imported under KORVEX IOR and delivered to the retailer's stores and project customers.
A broader range on the shelf, consistent quality and shipments clearing on arrival instead of waiting for paperwork.
Consumer, retail and e-commerce · TradeX: market entry, Importer of Record, distribution

Hand and power tools for a growing online seller

A fast-growing online seller of hand tools and power tools in the UAE

The challengeThe seller had demand but no import set-up, no compliance experience and no warehouse, and lost sales whenever stock ran out.
The KORVEX solutionTradeX market entry with KORVEX as Importer of Record, certification, storage and fulfilment.
How we deliveredKORVEX sourced and inspected the tools, handled conformity certification for the UAE market, imported under KORVEX IOR, stored stock in Dubai and delivered marketplace orders.
Stock available when customers ordered, compliant products from day one and a seller free to focus on growth.
Industrial machinery and manufacturing · TradeX: Importer of Record with bonded storage and distribution

Machinery spare parts, released only when needed

An industrial equipment distributor serving mines and plants across South Africa

The challengeCritical spare parts were needed at short notice, but paying duty and VAT on a full stock in advance tied up cash the business needed elsewhere.
The KORVEX solutionSpare parts imported under KORVEX IOR and held in bonded storage, released and delivered on demand.
How we deliveredKORVEX imported the parts through Durban as Importer of Record, held them in a bonded warehouse, cleared each release as orders arrived and delivered to the customer's mines and plants.
Parts ready close to the customer, duty and VAT paid only on what was used, and cash released back into the business.
Connected services

One window. Every connection.

Each KORVEX service plugs into the next, so your cargo never changes hands without a plan.

FAQ

Questions we hear most

Straight answers from the KORVEX team. Not covered here?

What is an Importer of Record?

The company named as importer on the customs declaration, holding the import registration and handling declarations, compliance, duties and taxes. With TradeX, KORVEX acts as Importer of Record, so you can sell without a local entity of your own.

Is TradeX only for Saudi Arabia?

No. KORVEX offers Importer of Record, regulatory consultation and market entry in Saudi Arabia, the USA, the UK and many other markets through our network in 149 countries.

Can goods be supplied under my brand?

Yes. With white label, KORVEX qualifies suppliers, controls quality and packaging and supplies products under your brand, so you can focus on selling.

How does bonded storage work with TradeX?

Goods imported under KORVEX as Importer of Record are held in bond. Duty and VAT are paid only when goods are released, so cash is not tied up in unsold stock.

Do you handle PCoC and SABER?

Yes. We prepare PCoC and SC certificates and SABER product registration, with Arabic, SFDA and SABER labelling where required, before goods ship.

What happens when I want to import in my own name?

KORVEX advises on setting up your own commercial registration and guides the handover from KORVEX's licences to yours, then stays with you for freight, customs, warehousing and distribution.

KV

Ready to sell in a new market?

Tell us your product, quantities and target market. The KORVEX TradeX team will come back with a plan and a rate.

›Industries
Industries

Every sector has its own rules. We speak them.

Sector specialists who know your cargo, your regulations and your pressure points, backed by one KORVEX network.

149countries in our network960+cities5regional head offices11services, one window
Product fit

The right services for every sector.

The KORVEX services each industry relies on most. Darker dots lead the solution.

IndustryOcean FreightAir FreightKV Sea-AirLand FreightCustoms Clearance and IORKV GCC GatewayProject LogisticsEvent LogisticsContract LogisticsOrder ManagementTradeX
Leads the solutionKey supporting serviceUsed when needed
Automotive and spare parts
Industrial machinery and manufacturing
Oil, gas and petrochemicals
Power, renewables and energy
Mining and metals
Infrastructure, construction and EPC
Aerospace and defence
Pharmaceuticals and healthcare
Technology and electronics
Consumer, retail and e-commerce
Food and perishables
FAQ

Questions we hear most

Straight answers from the KORVEX team. Not covered here?

Which industries does KORVEX serve?

Eleven sectors have their own KORVEX pages: automotive, industrial machinery and manufacturing, oil, gas and petrochemicals, power and energy, mining, infrastructure and EPC, aerospace and defence, pharmaceuticals and healthcare, technology and electronics, consumer, retail and e-commerce, and food and perishables. We also move cargo for many other sectors.

My sector is not listed. Can you still help?

Yes. The same KORVEX services and specialists support every kind of business cargo. Talk to our team and we will design the right mix for your sector.

Do you handle chemicals?

Yes. Chemicals and petrochemicals are covered within our Oil, gas and petrochemicals and Industrial machinery and manufacturing teams, with dangerous-goods handling on ocean, air and land.

KV

Planning a shipment for your sector?

Tell us what you move. A KORVEX sector specialist will map the right services for it.

››Automotive and spare parts
Industries

Built for the line. Ready for the aftermarket.

From supplier purchase order to line-side and dealer shelf, KORVEX runs automotive flows through one control tower, bonded parts stock at GCC gateways and a line-down air desk, so every part is planned, cleared under SABER and in view.

149countries in our network960+cities5regional head offices11services, one window
Why KORVEX for automotive and spare parts

Automotive supply chains are unforgiving: one missing harness stops an assembly line, one mislabelled part stalls a dealer order. KORVEX builds automotive logistics around part numbers, not just containers. Our Order Management control towers manage supplier releases and ASNs at origin, the KV Bonded Hub keeps aftermarket stock under bond until it sells, and our customs team handles HS classification, SABER registration and Arabic labelling part by part. One window, one team, every part in view from factory gate to workshop bay.

Who we serve

OEMs and assembly plantsVehicle and body builders who need JIT and JIS inbound flows that match the production schedule, not the vessel schedule.
Tier 1 and tier 2 suppliersComponent makers shipping into GCC plants and aftermarkets who need clean ASNs, correct paperwork and dependable cut-offs.
Aftermarket distributors and importersParts importers holding thousands of SKUs who need duty-smart stock, fast picking and replenishment across Saudi Arabia and the GCC.
Dealers, workshops and fleet operatorsService networks that need the right part at the right bay, with VOR and urgent orders handled the same day they are raised.
Pain points we fix

We know where it hurts. We know what fixes it.

01
Your challengeA single missing component halts the assembly line, and every hour of line-down time costs more than the freight ever will.
The KORVEX fixOur line-down desk books KV Air Express on the next suitable flight, pre-lodges clearance documents and runs the part straight to line-side on arrival.
02
Your challengeDozens of suppliers release orders on separate timetables, so containers arrive part-filled, with the wrong mix and late ASNs.
The KORVEX fixAn origin control tower validates POs and ASNs, manages supplier releases and consolidates suppliers into planned, full containers on fixed weekly cut-offs.
03
Your challengeDuty and VAT are paid upfront on slow-moving aftermarket lines that may sit on the shelf for months.
The KORVEX fixParts are held in the KV Bonded Hub; duty and VAT are paid only on what is released to a dealer or re-exported to another GCC market.
04
Your challengeOne mixed parts container can carry hundreds of HS codes, and a single SABER or labelling gap holds the whole consignment at the port.
The KORVEX fixWe classify part by part, register products on SABER, arrange PCoC and SC certificates and apply Arabic labels before the cargo arrives.
05
Your challengeDealer replenishment means frequent small drops across Saudi Arabia and the GCC, and missed delivery windows leave workshop bays idle.
The KORVEX fixScheduled Land Freight routes, milk runs and dedicated trucks reserved by route keep dealers on a steady, planned replenishment rhythm.
The best-fit services

The KORVEX services that lead in automotive and spare parts.

Ranked by how much they change your results.

Dedicated solutions

Built for automotive and spare parts.

Inbound parts sequencing and milk runs from supplier clusters to the plant or consolidation centre
Critical line-down rapid response, with next-flight booking and priority clearance prepared before arrival
EV battery and dangerous-goods compliant transport, with UN 38.3 documentation checks and Class 9 declarations
Supplier PO and ASN management through origin control towers in your key sourcing regions
Bonded aftermarket parts stock at GCC gateways, released to dealers and workshops on demand
Part-level HS classification, SABER product registration and Arabic labelling for mixed parts consignments
Returnable rack and packaging flows, with empties planned back to suppliers on every cycle
Tyres, body panels and bulky parts protected with crating, palletising and shrink wrapping for safe transit
How we stand out in automotive and spare parts

Small details. Big consequences.

01Part-level paperworkEvery part number is matched to its HS code, origin and SABER status before the cargo sails, not after it lands.
02One control tower, supplier to bayOne KORVEX team follows each order from supplier release to dealer delivery, with the same people answering every question.
03Duty paid when parts moveBonded stock at GCC gateways frees cash from slow-moving lines and lets you serve several GCC markets from one stock point.
04A line-down desk that counts in hoursUrgent parts are treated with AOG-style urgency: booked, pre-alerted, cleared and delivered line-side as one continuous move.
Case studies

Proof, not promises.

Real-world problems, KORVEX solutions, measurable results.

Order Management

Many suppliers, one weekly arrival plan

A Mexican commercial-vehicle body builder in Monterrey sourcing components from suppliers across China and Germany.

The challengeSuppliers shipped independently as LCL, documents arrived late and parts landed in the wrong mix, causing repeated shortages at the line.
The KORVEX solutionAn origin control tower took over supplier release management, ASN validation and consolidation into planned weekly containers.
How we deliveredKORVEX onboarded each supplier, set fixed cut-offs, checked packing and documents before loading and reported milestones to the plant's material planners ahead of each arrival at Manzanillo or Veracruz.
Fewer shortages at the line, fuller containers and one arrival plan instead of many.
KV GCC Gateway

Aftermarket stock that pays duty only when it sells

An Italian spare-parts distributor building a dealer network across the GCC.

The challengePaying duty and VAT upfront on thousands of slow-moving SKUs tied up cash and made it costly to serve several GCC markets.
The KORVEX solutionKORVEX set up bonded storage at King Abdulaziz Port, Dammam, releasing duty-paid parts to Saudi dealers and moving others in bond to Kuwait, Bahrain and Qatar.
How we deliveredStock was received, labelled and held under bond; each dealer order triggered a release or a bonded-transit move by land bridge.
Cash freed from slow-moving lines and faster dealer fills across the GCC from one stock point.
Air Freight

Line down at dawn, restarted on the next shift

A vehicle assembly plant in Karawang, West Java, Indonesia.

The challengeA failed control unit from a Japanese supplier stopped final assembly, and the next scheduled consolidation from Nagoya was days away.
The KORVEX solutionThe KORVEX line-down desk booked KV Air Express on the next suitable flight and prepared clearance before departure.
How we deliveredCollection was arranged within hours, documents were pre-lodged with Indonesian customs, and the part was cleared on priority at Soekarno-Hatta and driven straight to line-side.
The line was back in production on the next shift.
FAQ

Questions we hear most

Straight answers from the KORVEX team. Not covered here?

Can KORVEX handle an urgent line-down part?

Yes. Our line-down desk books KV Air Express on the next suitable flight, arranges collection at the supplier, pre-lodges clearance documents and delivers the part straight to line-side. You follow every milestone in myKORVEX, with email and WhatsApp updates as the part moves.

How does bonded storage help aftermarket parts?

In the KV Bonded Hub, parts are stored under bond at gateways such as Jeddah, Dammam, Sohar or Jebel Ali. Duty and VAT are paid only on what is released, and stock can move in bonded transit to other GCC markets, so one stock point can serve several countries.

Do you handle SABER registration for spare parts?

Yes. Our Customs Clearance and IOR team classifies each part, registers products on SABER, arranges PCoC and SC certificates and applies Arabic labels where required. Paperwork is prepared before the cargo arrives, so a mixed parts container is not held for one missing document.

Can you move EV batteries and other dangerous goods?

Yes. Lithium batteries and other dangerous goods are moved with the correct UN 38.3 documentation, Class 9 declarations, packaging and labelling for air, ocean and land. Our team checks the paperwork before booking, so carriers accept the cargo and it is not rejected at the terminal.

Can one team manage all of our suppliers?

Yes. Order Management gives you origin and destination control towers: one KORVEX team validates POs and ASNs, manages supplier releases, consolidates cargo and coordinates delivery to your plant or dealers, with a single point of contact who knows your SOPs.

KV

Line at risk or parts to plan?

Tell us your parts flow, from supplier to bay. A KORVEX automotive specialist will map the right mix of control tower, bonded stock and transport for it.

››Industrial machinery and manufacturing
Industries

Heavy machines. Light paperwork.

KORVEX moves production lines, machinery and chemical inputs as one plan: breakbulk and OOG ocean routes, project engineering to the foundation, DG-compliant handling and customs or IOR clearance, so your factory start-up stays on plan.

149countries in our network960+cities5regional head offices11services, one window
Why KORVEX for industrial machinery and manufacturing

A new production line is a sequence, not a shipment. Presses, CNC centres, moulds and control panels must leave the vendor in the right order, clear customs as one set and reach the foundation when the installation team is ready. Meanwhile resins, solvents and process chemicals keep the existing lines running. KORVEX plans both: Ocean Freight for breakbulk and OOG, Project Logistics engineers from survey to placement, a DG desk that reads every SDS, and Customs Clearance and IOR that classifies machinery shipped in parts.

Who we serve

Manufacturers and plant ownersFactories expanding, relocating or upgrading lines in Saudi Arabia, the GCC and Egypt, who need start-up dates protected.
Machinery OEMs and exportersEquipment makers selling into the region who need breakbulk shipping, clearance and, where needed, KORVEX as Importer of Record.
Buyers of chemical inputsPlants that rely on resins, solvents, acids and additives, and need DG cargo moved with the right class, packaging and paperwork.
Installation and relocation contractorsTeams that dismantle, move and recommission lines, and need logistics sequenced to their installation programme.
Pain points we fix

We know where it hurts. We know what fixes it.

01
Your challengePresses, moulds and machining centres are too wide, too tall or too heavy for standard containers, and carriers quote late or not at all.
The KORVEX fixWe route OOG machinery on flat racks, open tops or breakbulk, with lashing plans and space secured early on the carriers you need.
02
Your challengeA relocated or new line arrives out of sequence, so riggers and installers stand idle while the critical crate is still at the port.
The KORVEX fixProject engineers survey, match-mark and crate at origin, then deliver crate by crate in installation order, placing equipment on the foundation.
03
Your challengeMachinery shipped knocked down across many crates is classified inconsistently, triggering duty disputes, inspections and clearance rework.
The KORVEX fixWe classify the full set against its packing list, prepare SABER and conformity paperwork and act as Importer of Record when the seller has no local entity.
04
Your challengeChemical inputs are refused at booking or held at the terminal because of missing SDS details, wrong IMDG class or poor segregation.
The KORVEX fixOur DG desk checks every SDS, UN number, class and packing group, books DG-accepting sailings and arranges placarded trucks for the final leg.
05
Your challengeA broken spindle or gearbox stops a line, and the replacement sits in a European or Asian warehouse.
The KORVEX fixKV Air Priority moves breakdown spares on the fastest practical route, with clearance prepared in advance and delivery straight to the plant.
The best-fit services

The KORVEX services that lead in industrial machinery and manufacturing.

Ranked by how much they change your results.

Dedicated solutions

Built for industrial machinery and manufacturing.

Production-line relocation with dismantling support, match-marking, crating and reassembly sequencing
Breakbulk, flat-rack and open-top routing for OOG presses, CNC machines, moulds and control panels
IMDG-classed chemical inputs with SDS checks, segregation planning and complete DG declarations
ISO tank, IBC and drum movements of liquid process chemicals from producer to plant
Machinery breakdown spares flown on KV Air Priority, with clearance prepared before arrival
Set-level HS classification for machinery shipped knocked down across many crates
ISPM-15 crating, lashing and VCI-protected packing for corrosion-sensitive equipment
Rigging, skidding and placement to foundation inside the plant, timed to the installers
How we stand out in industrial machinery and manufacturing

Small details. Big consequences.

01Crate-by-crate paperworkPacking lists, match-marks and customs documents are aligned to your installation sequence, so the right crate arrives first.
02A DG desk that reads the SDSClass, UN number, packing group and segregation are checked before booking, not discovered at the terminal gate.
03Engineers at the survey, not just the quoteKORVEX project engineers see your machinery before it moves and plan lifts, routes and loads from real measurements.
04Factory floor to factory floorOne window from dismantling at origin to placement on the new foundation, with one team answering every question.
Case studies

Proof, not promises.

Real-world problems, KORVEX solutions, measurable results.

Project Logistics

A packaging line, moved in installation order

A mid-sized packaging manufacturer relocating a production line from Northern Italy to 10th of Ramadan City in Egypt.

The challengeThe line was spread across many crates and OOG units, and the installation team needed it delivered in strict sequence.
The KORVEX solutionKORVEX project engineers surveyed the line, planned dismantling, crating and lift points, and sequenced delivery to the installation programme.
How we deliveredEach unit was match-marked and crated at origin, shipped from Genoa to Alexandria in planned groups and rigged onto the new foundation in order.
Installers worked without waiting for missing crates, and the line moved from shutdown to start-up on plan.
Customs Clearance and IOR

Selling machinery into Brazil without a local entity

A German machinery maker supplying a food-processing plant in the state of São Paulo, Brazil.

The challengeThe seller had no Brazilian entity to import the equipment, and the buyer did not want the import formalities on its side.
The KORVEX solutionKORVEX acted as Importer of Record, handled NCM classification and technical documentation and managed temporary admission of commissioning tools.
How we deliveredDocuments were prepared and checked before shipping from Hamburg, the machinery was cleared at Santos as one set, and tools were re-exported after commissioning.
The sale closed without the seller opening a local company, and clearance ran without rework.
Ocean Freight

Chemical inputs that stopped bouncing at booking

A Malaysian coatings manufacturer importing resins and solvents from China and South Korea.

The challengeDG bookings were repeatedly rejected for incomplete SDS details and wrong classes, leaving the plant short of inputs.
The KORVEX solutionKORVEX Ocean Freight set up a DG desk routine and Freight Management schedule for every input line.
How we deliveredEach product's SDS, UN number and IMDG class were verified, packaging and labelling checked at origin, and DG-accepting sailings into Port Klang booked ahead.
Fewer rejected bookings and a steady flow of inputs to the production lines.
FAQ

Questions we hear most

Straight answers from the KORVEX team. Not covered here?

Can KORVEX move an entire production line?

Yes. Project Logistics covers origin surveys, dismantling support, match-marking, crating, OOG and breakbulk shipping, clearance and placement onto the new foundation. We sequence every crate to your installation programme, so riggers and installers work in order and do not wait for missing pieces.

How do you handle chemical inputs classed as dangerous goods?

Our DG desk checks each SDS, UN number, IMDG class, packing group and segregation requirement before booking. We arrange compliant packaging and labelling, book DG-accepting sailings for drums, IBCs and ISO tanks, and deliver the final leg with placarded trucks.

Can KORVEX act as Importer of Record for machinery?

Yes. When the seller has no local entity, KORVEX can act as Importer of Record through Customs Clearance and IOR. We handle classification, SABER and conformity paperwork and clearance, so the sale can proceed without the seller setting up a company.

What about machinery too large for containers?

We route OOG machinery on flat racks, open tops or as breakbulk, with lashing and stowage plans, and arrange low-bed or extendable trailers, permits and escorts for the inland move. Space is secured early on the carriers you need, so the equipment sails as planned.

How fast can you bring a breakdown spare?

KV Air Priority and KV Air Express move breakdown and commissioning spares on the fastest practical route. Clearance documents are prepared before the flight lands, and the part is delivered straight to the plant, with every milestone visible in myKORVEX.

KV

Planning a machinery move?

Share your equipment list or line layout. A KORVEX project engineer will plan the route, the lifts and the paperwork with you.

››Oil, gas and petrochemicals
Industries

Less time waiting. More wrench time.

KORVEX runs oil, gas and petrochemical logistics through one Order Management team: vendor POs tracked against the material take-off, OOG cargo engineered to site, rig spares chartered when a well is waiting, and chemicals moved in ISO tanks and flexitanks with IMDG-compliant paperwork.

149countries in our network960+cities5regional head offices11services, one window
Why KORVEX for oil, gas and petrochemicals

In oil and gas, logistics is measured in rig days and shutdown hours. A late valve holds a turnaround, a missing tag number stalls a commissioning package, and a refused DG booking leaves a petrochemical plant short of feedstock. KORVEX speaks this language. Freight Management inside our Ocean Freight tracks vendor POs against your material take-off, Project Logistics engineers heavy modules to site, our air desk charters when a well is waiting, and Land Freight carries OCTG and heavy haul across desert routes to the field.

Who we serve

Operators and national oil companiesUpstream and downstream owners who need drilling, production and shutdown cargo delivered to plan across remote fields and plants.
EPC and drilling contractorsContractors managing hundreds of vendor POs, heavy modules and rig moves who need one team tracking every tag number.
Petrochemical producers and tradersPlants and traders moving liquid and packaged chemicals who need ISO tanks, flexitanks and correct IMDG documentation.
Oilfield service and equipment vendorsSuppliers of tools, wellhead equipment and rental fleets who need temporary import, re-export and urgent spares handled.
Pain points we fix

We know where it hurts. We know what fixes it.

01
Your challengeHundreds of vendor POs for a project or shutdown are scattered across Europe, Asia and the Americas, and expediting runs on email and spreadsheets.
The KORVEX fixOrder Management tracks every vendor PO against the material take-off, consolidates at origin and reports by tag number and work package.
02
Your challengeA rig is down or a well is waiting on one component, and every day of standby burns budget.
The KORVEX fixOur air desk compares next-flight, on-board courier and charter options within hours, and clearance is prepared before the aircraft lands.
03
Your challengeModules, columns and pressure vessels exceed every standard limit, and routes to the plant cross bridges, pipe racks and live units.
The KORVEX fixProject engineers run route surveys, plan SPMT and hydraulic trailer moves and execute heavy lifts onto the foundation.
04
Your challengeOCTG, drill pipe and rig equipment must reach fields hundreds of kilometres into the desert, with permits, convoys and narrow delivery windows.
The KORVEX fixLand Freight plans heavy haul and convoy moves with route surveys, permits and dedicated trucks reserved for the campaign.
05
Your challengePetrochemical cargo is held when tank cleaning records, IMDG class details or flexitank suitability are not right first time.
The KORVEX fixOur DG desk matches each product to the right equipment, ISO tanks for hazardous liquids and flexitanks only for non-hazardous ones, checks class and cleaning records, and books DG-accepting sailings ahead.
The best-fit services

The KORVEX services that lead in oil, gas and petrochemicals.

Ranked by how much they change your results.

Dedicated solutions

Built for oil, gas and petrochemicals.

Order Management of vendor POs, material take-offs and shutdown kits, reported by tag number
Rig-down and well-waiting rapid response with air charter, on-board courier and priority clearance
OCTG, drill pipe and casing handling with thread protection, tally checks and correct stowage
ISO tank, flexitank and drum movements of petrochemicals, matched to product and IMDG class
Heavy haul of modules, columns and pressure vessels by SPMT and hydraulic trailers
Temporary import and re-export of drilling tools, wellhead equipment and rental fleets
Shutdown and turnaround logistics with kits pre-staged at laydown yards before the window opens
Desert field delivery with route surveys, convoy planning and permit management
How we stand out in oil, gas and petrochemicals

Small details. Big consequences.

01Tag numbers, not just bookingsWe report by tag number, PO and work package, so your materials team sees what is ready, moving and on site.
02A DG desk for petrochemicalsISO tank for hazardous liquids, flexitank only for non-hazardous ones, with class and cleaning records checked before booking.
03Charter decisions made in hoursWhen a rig is down, the options, timings and cost are on your desk quickly, so you decide and we move.
04Field-ready planningDesert routes, convoy rules and site permits are planned with relationships our team has built over more than 15 years in the region.
Case studies

Proof, not promises.

Real-world problems, KORVEX solutions, measurable results.

Ocean Freight

Every tag number accounted for before the shutdown

An EPC contractor on a gas processing plant expansion at Ras Laffan, Qatar.

The challengeMaterials came from many vendors across Europe and Asia, with expediting on spreadsheets and repeated missing items at the laydown yard.
The KORVEX solutionKORVEX Order Management tracked every vendor PO against the material take-off and consolidated cargo at origin hubs.
How we deliveredVendors were onboarded with packing and marking rules, readiness was checked weekly, and shipments to Hamad Port were grouped by work package and tag number.
Key facts

62 vendors in 11 countries · about 9,800 tag numbers · weekly consolidations from 4 origin hubs · shipments grouped by work package

Cargo arrived in installation priority, with far fewer missing items at the laydown yard.
Air Freight

A rig back to drilling, not waiting on a flight

A drilling contractor operating land rigs in the Permian Basin, Texas.

The challengeA failed top-drive component left a rig on standby, and scheduled flights from the European manufacturer could not carry the part soon enough.
The KORVEX solutionThe KORVEX air desk compared charter and scheduled options within hours and chartered aircraft for the part.
How we deliveredCollection, export formalities and charter were arranged in parallel, the US Customs and Border Protection entry was prepared before landing in Houston, and a dedicated truck ran the part to the rig.
Key facts

1 top-drive component · 3.2 t · charter arranged within 6 hours · 38 hours from the factory to the rig

The rig returned to drilling sooner than any scheduled option allowed.
Project Logistics

A column delivered to its foundation in one planned window

A petrochemical producer expanding a plant on the Gujarat coast, India.

The challengeA tall distillation column had to move from the quay to a congested plant, past pipe racks and live units.
The KORVEX solutionKORVEX project engineers planned the route, the SPMT configuration and the lift onto the foundation.
How we deliveredA route survey mapped every clearance, the move ran in a planned night window with escorts, and the column was set on its foundation.
Key facts

1 distillation column · 520 t · 68 m long · 1.6 km in-plant route · moved and set within one planned night window

The column was delivered and set in one planned move window, with plant operations undisturbed.
FAQ

Questions we hear most

Straight answers from the KORVEX team. Not covered here?

What is Order Management?

Order Management is a KORVEX service. One team manages your vendor POs, shipment planning, consolidation, documentation, trade compliance and carrier performance, and reports by PO, tag number and work package. It suits projects and shutdowns with many vendors across several regions.

Can KORVEX charter aircraft for rig-down spares?

Yes. When a rig or well is waiting, our air desk compares scheduled, on-board courier and charter options within hours. Collection, export formalities and clearance are prepared in parallel, and the part is trucked straight to the rig or site.

Do you move petrochemicals in ISO tanks and flexitanks?

Yes. Our DG desk matches each product to the right equipment: ISO tanks for hazardous and sensitive liquids, flexitanks for suitable non-hazardous liquids such as certain base oils and glycols. We check IMDG class, cleaning records and documentation before booking.

Can you handle temporary import of drilling equipment?

Yes. Customs Clearance and IOR manages temporary import and re-export of drilling tools, wellhead equipment and rental fleets, with the records needed to close each entry when the equipment leaves. Entries are tracked against rig moves and contract dates, so tools and rental fleets leave on plan and bonds or deposits are not left open after the campaign ends.

How do you move heavy cargo to remote fields?

Land Freight and Project Logistics plan heavy haul, OCTG and convoy moves with route surveys, permits and escorts. KORVEX project engineers deploy SPMTs, hydraulic trailers and heavy-lift equipment where the cargo calls for it. Truck positions and milestones are visible in myKORVEX, so your field team knows when each load reaches the site gate.

KV

Shutdown or rig move on the calendar?

Send us your material take-off or equipment list. A KORVEX oil and gas specialist will build the logistics plan around your window.

››Power, renewables and energy
Industries

Heavy by nature. Precise by design.

KORVEX project engineers plan, engineer and execute energy moves, deploying SPMTs, jacking and sliding, and heavy-lift equipment, while our ocean, customs and land teams bring solar, wind, grid and battery cargo to site in the order you build.

149countries in our network960+cities5regional head offices11services, one window
Why KORVEX for power, renewables and energy

Energy projects are built on deadlines and dimensions. A power transformer can outweigh the bridges on its route, wind blades turn every roundabout into an engineering problem, and solar plants receive modules in waves that a site cannot absorb. KORVEX plans all of it as one programme: Project Logistics for surveys, heavy haul, jacking and sliding onto the plinth; Ocean Freight for breakbulk and charter; KV GCC Gateway to stage cargo under bond; and Land Freight to call it off to site block by block.

Who we serve

Utilities and independent power producersOwners of generation and grid assets who need transformers, turbines and switchgear delivered to substations and plants on plan.
EPC contractors for power and gridContractors running solar, wind, transmission and substation projects who need cargo delivered in construction sequence.
Equipment OEMsMakers of transformers, turbines, modules, trackers and inverters who ship into the GCC and need clearance and site delivery handled.
Battery storage developersBESS projects moving lithium battery containers that must travel as Class 9 dangerous goods with the correct paperwork.
Pain points we fix

We know where it hurts. We know what fixes it.

01
Your challengeA power transformer exceeds the weight limits of bridges and culverts on its route, and the substation plinth has no crane access.
The KORVEX fixProject engineers survey the route, plan hydraulic trailers or SPMTs, and place the transformer by jacking and sliding onto the plinth.
02
Your challengeWind blades, nacelles and tower sections need vessels, port laydown and discharge plans that standard liner services cannot offer.
The KORVEX fixWe arrange breakbulk and part-charter shipping, plan stowage and direct discharge to trailers, and stage components at port.
03
Your challengeSolar modules and trackers arrive in waves of containers, and the site cannot absorb them without overflowing laydown areas.
The KORVEX fixContainers are staged at port or in the KV Bonded Hub and called off to site by installation block, with duty paid only on release.
04
Your challengeBESS and lithium battery containers are refused or delayed because Class 9 documentation and packaging are not right first time.
The KORVEX fixOur DG desk checks UN numbers, test summaries and declarations before booking, and plans DG-compliant land legs to site.
05
Your challengeRemote sites need heavy, long and frequent deliveries over desert roads, with escorts, permits and tight crane windows.
The KORVEX fixLand Freight books low-beds, blade trailers and dedicated trucks by route, with permits and escorts arranged around your crane schedule.
The best-fit services

The KORVEX services that lead in power, renewables and energy.

Ranked by how much they change your results.

Dedicated solutions

Built for power, renewables and energy.

Transformer and generator moves with impact recorders, route surveys and jacking and sliding onto the plinth
Wind blade, nacelle and tower section transport with blade trailers, escorts and port laydown planning
Solar module and tracker call-off by installation block, from port or bonded storage
BESS and lithium battery containers shipped as Class 9 dangerous goods with complete documentation
Breakbulk and part-charter shipping for turbines, HRSG modules, switchgear and cable drums
Bridge, culvert and overhead-line route surveys with permits and escort planning
Commissioning spares and critical replacement parts flown on KV Air Priority
Cable drum handling and delivery to substations, grid corridors and transmission work fronts
How we stand out in power, renewables and energy

Small details. Big consequences.

01Engineers who measure the routeEvery heavy move starts with a survey of bridges, culverts, bends and overhead lines, so the plan matches the road.
02Jacking and sliding to the plinthWhere no crane can reach, KORVEX project engineers place transformers and generators with jacking and sliding systems.
03Cargo released by blockModules and trackers are staged and called off to match installation progress, keeping laydown areas workable.
04One plan, factory to foundationSurveys, shipping, clearance, staging and placement run as one programme under one KORVEX team.
Case studies

Proof, not promises.

Real-world problems, KORVEX solutions, measurable results.

Project Logistics

A transformer placed where no crane could reach

A transmission operator building a new substation in the north of England.

The challengeThe power transformer exceeded bridge limits on the direct route, and the substation layout left no space for a heavy crane.
The KORVEX solutionKORVEX project engineers surveyed alternative routes, planned a hydraulic trailer move and placed the unit by jacking and sliding.
How we deliveredBridges and culverts were assessed with the highway authorities, abnormal load notifications and escorts arranged, and the transformer was jacked, slid and set on its plinth with impact recorders monitored.
Key facts

1 power transformer · 210 t · 18 axle lines of hydraulic modular trailer · 2 weak bridges avoided by an alternative route · slid 32 m onto its plinth

The transformer was set on its plinth as planned, ready for dressing and testing.
KV GCC Gateway

Solar modules called off block by block

A solar EPC contractor building a utility-scale plant in Saudi Arabia with modules from China.

The challengeModule containers arrived faster than the site could install them, overflowing laydown areas and tying up duty.
The KORVEX solutionKORVEX staged containers in bonded storage at Jeddah Islamic Port and released them to site by installation block.
How we deliveredArrivals were received under bond, matched to the installation plan, and called off weekly with duty paid only on released containers.
Key facts

About 300 MWp of modules · about 870 containers · 12 installation blocks · weekly call-offs from bond at Jeddah Islamic Port

Laydown areas stayed workable and cash was no longer tied up in modules waiting on site.
Ocean Freight

Tower sections discharged straight to trailers

An EPC contractor building an onshore wind farm in south-central Vietnam.

The challengeTower sections and nacelles needed breakbulk shipping and a port plan that avoided double handling.
The KORVEX solutionKORVEX Ocean Freight arranged part-charter breakbulk shipping from China with a direct-discharge plan to waiting trailers.
How we deliveredStowage and lashing were planned with the vessel, trailers were staged at the quay, and each section moved from hook to trailer to site.
Key facts

22 turbines · 88 tower sections and 22 nacelles · sections up to 4.6 m in diameter · hook to trailer, no quay storage

Less double handling at port and a steady flow of sections to the erection crane.
FAQ

Questions we hear most

Straight answers from the KORVEX team. Not covered here?

Can KORVEX move power transformers?

Yes. KORVEX project engineers plan, engineer and execute transformer moves, deploying hydraulic trailers, SPMTs, jacking and sliding, and heavy-lift equipment. Every move starts with a route survey covering bridges, culverts, bends and overhead lines, and impact recorders are monitored throughout.

How do you handle wind blades and tower sections?

We arrange breakbulk or part-charter shipping, plan stowage and direct discharge at port, and move components on blade trailers and extendable trailers with escorts and permits. Deliveries are timed to the erection crane, so components arrive when the crew is ready.

Can modules be stored before going to site?

Yes. In the KV Bonded Hub, containers can be staged under bond at gateways such as Jeddah, Dammam, Sohar or Duqm and called off by installation block. Duty and VAT are paid only on what is released, so cash is not tied up in modules waiting for installation and laydown areas on site stay workable as the build progresses.

Do you ship BESS and lithium battery containers?

Yes. Battery containers move as Class 9 dangerous goods. Our team checks UN numbers, test summaries, declarations, packaging and labelling before booking, and plans DG-compliant land legs to site. Documents are checked before the container is booked, so it is accepted at the terminal and does not wait at the port for missing paperwork.

What is jacking and sliding?

Jacking and sliding lifts heavy units such as transformers with hydraulic jacks and slides them on skid tracks onto the plinth. It is used where cranes cannot reach or ground conditions do not allow them, and KORVEX project engineers plan and execute it on site.

KV

Transformer or turbine on the move?

Share the dimensions, weights and site location. A KORVEX project engineer will plan the route, the lift and the placement with you.

››Mining and metals
Industries

Remote sites. Close control.

KORVEX brings haul trucks, crushers, conveyor components and plant spares to remote mine sites by heavy haul, while project engineers handle oversize moves and our customs team clears equipment, reagents and ore samples, so production stays on plan.

149countries in our network960+cities5regional head offices11services, one window
Why KORVEX for mining and metals

Mines sit where the ore is, not where the roads are. Haul trucks arrive knocked down, crushers and mill shells test every route, process reagents travel as dangerous goods, and a worn-out part can idle a whole circuit. KORVEX plans for the distance. Land Freight runs heavy haul to the site gate, Project Logistics engineers the oversize moves, Customs Clearance and IOR handles equipment, reagents and ore samples, and Ocean Freight carries steel and aluminium to market. One window, from port to pit and back to market.

Who we serve

Mine operators and developersProducers and new mine developments that need equipment, spares and consumables delivered to remote sites on plan.
Mining contractorsContractors running haul fleets and drilling operations who need equipment moves, wear parts and rapid spares handled.
Processing plants and smeltersConcentrators, smelters and refineries that need crushers, mills, conveyors and reagents moved and cleared correctly.
Metal producers and tradersSteel, aluminium and metals businesses that need coils, billets and ingots shipped with lashing and moisture protection.
Pain points we fix

We know where it hurts. We know what fixes it.

01
Your challengeSites sit hundreds of kilometres from the nearest port, across desert tracks, with permits and escorts needed for every oversize load.
The KORVEX fixLand Freight plans heavy haul with route surveys, permits, escorts and dedicated trucks reserved for the campaign, delivering to the site assembly pad.
02
Your challengeCrushers, mill shells and kiln sections are too heavy and too wide for standard transport, and one bad lift damages a long-lead item.
The KORVEX fixProject engineers plan lift points, trailer configurations and placement, deploying SPMTs and heavy-lift equipment where the move needs it.
03
Your challengeProcess reagents and drilling equipment need import permits, DG documentation and temporary import records, and gaps hold cargo at the port.
The KORVEX fixWe prepare permits, DG declarations and temporary import records before arrival, and manage re-export of equipment when the campaign ends.
04
Your challengeOre and core samples must reach overseas laboratories quickly, with export permits and packaging that survives the journey.
The KORVEX fixAir Freight moves samples on the fastest practical route, with export formalities, packaging and chain-of-custody records handled.
05
Your challengeSteel coils, billets and aluminium ingots suffer wet damage, shifting and claims when stowage and lashing are not planned.
The KORVEX fixOcean Freight plans breakbulk stowage, lashing, dunnage and moisture protection, with photo records of cargo condition at loading.
The best-fit services

The KORVEX services that lead in mining and metals.

Ranked by how much they change your results.

Dedicated solutions

Built for mining and metals.

Heavy haul of haul trucks, excavators and dozers shipped knocked down, delivered to the site assembly pad
Crusher, mill shell and kiln section moves with route surveys, lift plans and permits
Conveyor component, idler and belt-reel logistics phased to the construction programme
Ore and core sample shipments to overseas laboratories, with permits and chain-of-custody records
Process reagents classed as dangerous goods, moved with full IMDG documentation and segregation
Steel coil, billet and aluminium ingot breakbulk with lashing, dunnage and moisture protection
Wear parts and ground-engaging tools replenished on a planned cycle to keep fleets working
Camp and site-establishment cargo for new mine developments, delivered in build order
How we stand out in mining and metals

Small details. Big consequences.

01Planned for the distanceEvery route to site is surveyed for weight, width and permits before the cargo leaves port, not on the day.
02Knocked down, delivered in orderEquipment components arrive at the assembly pad in the order your assembly crew needs them.
03Samples handled like evidenceOre and core samples travel with permits, packaging and chain-of-custody records, so results are not delayed.
04Port to pit and back to marketOne KORVEX team covers equipment inbound and metals outbound, under one window.
Case studies

Proof, not promises.

Real-world problems, KORVEX solutions, measurable results.

Land Freight

Haul trucks to the pit, in assembly order

A mining contractor starting a new copper mining contract in the Atacama region of northern Chile.

The challengeKnocked-down haul trucks and excavators had to travel from the port of Antofagasta to a remote high-altitude site, and the assembly crew needed components in sequence.
The KORVEX solutionKORVEX Land Freight planned a heavy haul campaign with route surveys, permits, escorts and dedicated trucks.
How we deliveredComponents were grouped by machine, loads were scheduled to the assembly plan, and truck positions were shared daily with the site.
Key facts

14 haul trucks and 3 excavators in knocked-down kits · 380 loads · about 270 km from Antofagasta to a site at 3,000 m

The assembly crew worked machine by machine without waiting for missing components.
Project Logistics

A primary crusher moved past every pinch point

A processing plant in the Pilbara, Western Australia, expanding its crushing circuit.

The challengeThe crusher main frame was too heavy and wide for the standard route and had to be set in a confined plant area.
The KORVEX solutionKORVEX project engineers planned the route, the trailer configuration and the final placement.
How we deliveredA route survey from Port Hedland mapped every pinch point, the move ran in a planned window with escorts, and the frame was set with heavy-lift equipment.
Key facts

1 crusher main frame · 230 t · 7.6 m wide · 7 pinch points cleared · about 110 km from Port Hedland · 1 planned move

The crusher frame was placed in one planned move, ready for installation.
Customs Clearance and IOR

Drill rigs in, core samples out

A mineral exploration company working on the Arabian Shield in Saudi Arabia.

The challengeDrill rigs needed temporary import, and core samples had to reach overseas laboratories without export holds.
The KORVEX solutionKORVEX Customs Clearance and IOR managed temporary import of the rigs and export formalities for the samples.
How we deliveredTemporary import records were prepared before arrival, and samples were packed, documented and exported on a regular cycle.
Key facts

6 drill rigs under temporary import · core samples exported every 2 weeks · zero export holds

Drilling started on plan and assay results came back without export delays.
FAQ

Questions we hear most

Straight answers from the KORVEX team. Not covered here?

Can KORVEX deliver to remote mine sites?

Yes. Land Freight plans heavy haul to remote sites with route surveys, permits, escorts and dedicated trucks reserved for the campaign. You see truck positions and milestones in myKORVEX, with updates by email and WhatsApp. Loads are grouped and sequenced to your site plan, so the assembly crew receives components in the order it needs them.

Do you move crushers, mills and other oversize equipment?

Yes. KORVEX project engineers plan, engineer and execute oversize moves, deploying SPMTs, jacking and sliding, and heavy-lift equipment. Each move starts with a route survey and lift plan, so the equipment reaches its foundation in one planned move, with the site team briefed on timing and access in advance.

Can you ship ore and core samples abroad?

Yes. We handle export permits, packaging and chain-of-custody records, and move samples on the fastest practical air route to overseas laboratories, so assay results are not delayed by paperwork. Regular sample cycles can be scheduled, with every shipment's documents and milestones stored in myKORVEX for your geology and compliance teams.

How are process reagents handled?

Reagents classed as dangerous goods move with the correct UN number, IMDG class, packaging, segregation and declarations. Import permits are prepared before arrival, and the final leg runs on placarded trucks. Our DG desk checks every safety data sheet before booking, so reagents are accepted by carriers first time and reach the plant when the circuit needs them.

Do you handle metals exports?

Yes. Ocean Freight ships steel coils, billets and aluminium ingots with planned stowage, lashing, dunnage and moisture protection, and KV GCC Gateway moves metals across GCC markets by land bridge and bonded transit. Photo records of cargo condition at loading are shared with you, supporting quality checks with your buyers.

KV

Moving equipment to a remote site?

Tell us what is moving and where the site is. A KORVEX mining logistics specialist will plan the route, the permits and the delivery sequence.

››Infrastructure, construction and EPC
Industries

Many vendors. One arrival plan.

KORVEX consolidates your vendors at origin, ships against the material take-off, clears each consignment with the right paperwork and delivers to laydown yards and work fronts in build sequence, so every site receives what the programme calls for.

149countries in our network960+cities5regional head offices11services, one window
Why KORVEX for infrastructure, construction and EPC

Construction programmes slip one missing item at a time. Vendor after vendor ships on separate terms, cargo lands out of sequence, laydown yards overflow and site gates turn trucks away. KORVEX runs construction logistics against your material take-off. Client Consolidation, part of our Ocean Freight, gathers vendors at origin into planned shipments; Customs Clearance and IOR handles SABER and conformity paperwork; Project Logistics engineers OOG structures and machines; and Land Freight delivers to gate slots and crane windows, work package by work package.

Who we serve

EPC and main contractorsContractors on giga-projects, transport and utilities who need hundreds of POs delivered in build sequence.
Developers and project ownersOwners who want one view of materials flowing to their sites and fewer programme risks from logistics.
MEP, facade and steel subcontractorsSpecialists whose packages depend on chillers, panels and steelwork arriving complete and on the right day.
Building material suppliersManufacturers and exporters selling into GCC projects who need SABER paperwork, clearance and site delivery handled.
Pain points we fix

We know where it hurts. We know what fixes it.

01
Your challengeDozens of vendors ship LCL on separate timetables, so items go missing, freight costs multiply and each consignment needs a separate clearance.
The KORVEX fixClient Consolidation gathers vendors at origin consolidation centres into planned FCL shipments, with one set of documents per arrival.
02
Your challengeMaterial arrives out of sequence, laydown yards overflow and site gates turn away trucks that miss their slot.
The KORVEX fixLand Freight books gate slots and crane windows, delivering against the work-package schedule with dedicated trucks reserved by route.
03
Your challengeBuilding materials and fittings are held at the port for SABER, conformity or classification gaps across mixed consignments.
The KORVEX fixWe classify against the material take-off, register products on SABER and arrange PCoC and SC certificates before cargo arrives.
04
Your challengeBridge girders, precast elements and tunnel boring machine components exceed every standard limit and need engineered moves.
The KORVEX fixProject engineers plan routes, trailer configurations and lifts, deploying SPMTs, jacking and sliding, and heavy-lift equipment.
05
Your challengeMaterials arrive before the site is ready, with nowhere to store them and duty already paid.
The KORVEX fixCargo is staged in the KV Bonded Hub and released to site when the work front is ready, paying duty only on release.
The best-fit services

The KORVEX services that lead in infrastructure, construction and EPC.

Ranked by how much they change your results.

Dedicated solutions

Built for infrastructure, construction and EPC.

Client Consolidation of multi-vendor orders at origin consolidation centres, checked against the material take-off
Delivery against the material take-off and bill of quantities, tagged by work package
Laydown yard and site gate slot planning with crane-window delivery booking
Precast, structural steel and facade panel transport on A-frames and stillages
Tunnel boring machine and bridge girder moves engineered from route survey to placement
Chillers, generators and switchgear delivered to hoist points ready for MEP installation
SABER and conformity paperwork for building materials, fittings and finishing products
Long-lead items expedited by KV Sea-Air when the programme tightens
How we stand out in infrastructure, construction and EPC

Small details. Big consequences.

01Material take-off firstWe plan shipments from your MTO and work packages, so logistics follows the build, not the vessel schedule.
02One arrival, one set of documentsConsolidated vendor cargo clears as planned arrivals with complete paperwork, instead of many small entries.
03Gate slots and crane windowsDeliveries are booked to the site's rhythm, including night windows, so trucks are not turned away.
04Engineers for the big piecesGirders, precast and TBM components move on engineered plans from route survey to placement.
Case studies

Proof, not promises.

Real-world problems, KORVEX solutions, measurable results.

Ocean Freight

Many vendors, one weekly container plan

An MEP subcontractor on a waterfront hospitality project in Dubai.

The challengeVendors in China, Italy and Turkey shipped separately, items went missing and every LCL consignment needed a separate clearance.
The KORVEX solutionKORVEX Client Consolidation, part of Ocean Freight, gathered vendors at origin centres into planned shipments.
How we deliveredVendors were booked to weekly cut-offs, cargo was checked against the MTO at origin, and each arrival at Jebel Ali cleared with one set of documents.
Key facts

27 vendors in China, Italy and Turkey · weekly consolidations at 3 origin centres · 1 clearance per arrival at Jebel Ali

Fewer missing items, fewer clearances and deliveries that matched the installation schedule.
Land Freight

Precast delivered to the crane, not the queue

A main contractor on an urban rail project in Singapore.

The challengePrecast segments arrived without slots, trucks queued at gates and crane crews waited between loads.
The KORVEX solutionKORVEX Land Freight took over delivery booking against gate slots and crane windows, with dedicated trucks reserved by route.
How we deliveredNight delivery windows were agreed with the site, loads were sequenced by erection order, and truck positions were shared live.
Key facts

About 4,200 precast segments · 12 dedicated trucks · night delivery windows · loads sequenced by erection order

Shorter gate queues and steadier crane productivity across the erection programme.
Project Logistics

A tunnel boring machine, piece by piece to the shaft

A tunnelling contractor on a metro project in Istanbul, Turkey.

The challengeTBM components shipped from Germany were heavy, wide and needed delivery to a constrained launch shaft in a set order.
The KORVEX solutionKORVEX project engineers planned the route, trailer configurations and delivery sequence to the shaft.
How we deliveredRoutes were surveyed, permits and escorts arranged, and each component was delivered in assembly order to the lifting area.
Key facts

1 TBM in 46 components · heaviest piece 128 t · up to 6.8 m wide · delivered in assembly order to the launch shaft

The TBM was assembled in sequence, with no components waiting at the shaft.
FAQ

Questions we hear most

Straight answers from the KORVEX team. Not covered here?

What is Client Consolidation?

Client Consolidation is part of KORVEX Ocean Freight. We gather your vendors' cargo at origin consolidation centres, check it against your material take-off and ship it as planned full containers, so each arrival clears with one set of documents instead of many small consignments.

Can you deliver to construction sites with gate slots?

Yes. Land Freight books gate slots and crane windows with your site team, including night deliveries, and reserves dedicated trucks by route for the project. Truck positions and milestones are visible in myKORVEX, so site logistics managers can plan cranes and crews around each arriving load.

Do you handle SABER for building materials?

Yes. Customs Clearance and IOR classifies materials against your MTO, registers products on SABER and arranges PCoC and SC certificates before the cargo arrives, so mixed consignments are not held at the port. Certificates and clearance documents are stored per shipment in myKORVEX, ready for your document controllers and handover files.

Can materials be stored before the site is ready?

Yes. In the KV Bonded Hub, materials can be held under bond at GCC gateways and released when the work front is ready, with duty and VAT paid only on what is released. Call-offs are planned against your programme, so laydown yards stay clear and materials reach the work front when crews are ready for them.

Can KORVEX move bridge girders and TBM components?

Yes. KORVEX project engineers plan, engineer and execute OOG moves, deploying SPMTs, jacking and sliding, and heavy-lift equipment, from route survey to delivery at the lifting area. Every move is planned with permits, escorts and night windows where needed, and components arrive in the order your assembly or erection crew needs them.

KV

Planning deliveries to site?

Send us your vendor list or material take-off. A KORVEX construction logistics specialist will build an arrival plan around your programme.

››Aerospace and defence
Industries

Aircraft on ground wait for no one. Neither do we.

KORVEX keeps fleets, MRO lines and defence programmes supplied: AOG spares on the next available flight, oversized components engineered like projects, and temporary imports cleared for trials, repairs and air shows. One team, one window, every movement planned.

149countries in our network960+cities5regional head offices11services, one window
Why KORVEX for aerospace and defence

In aerospace, a missing part grounds an aircraft and a missing document grounds a shipment. KORVEX brings air freight, charter, customs and project engineering into one team that speaks the language of AOG desks, MRO planners and programme managers. We plan the route before the call comes, keep serialised paperwork aligned with the part, and stay on the shipment until it is signed for on the hangar floor. Readiness is what our customers sell; keeping it in reach is what we do.

Who we serve

Airlines and operatorsAOG spares, rotables and line-maintenance kits moved on the fastest routing, day or night, to any station in the network.
MRO and component repair shopsRepair and return loops for engines, landing gear and avionics, with temporary import and re-export cleared in step.
Manufacturers and suppliersProduction parts, tooling and oversized assemblies moved to final assembly lines and regional distribution hubs on planned schedules.
Government and defence programmesEquipment, spares and support material moved with planned documentation, controlled handling and a single accountable KORVEX contact.
Pain points we fix

We know where it hurts. We know what fixes it.

01
Your challengeAn aircraft is on ground and every hour costs revenue, crew time and passenger goodwill.
The KORVEX fixKV Air Express books the next available flight or an on-board courier or charter, with collection, export and recovery planned in parallel.
02
Your challengeEngines and components sent abroad for repair get stuck on re-import duty questions and missing paperwork.
The KORVEX fixTemporary export and re-import are filed together, with serial numbers, repair orders and release documents matched before the part moves.
03
Your challengeOversized assemblies, simulators and ground equipment exceed standard aircraft and road limits.
The KORVEX fixKORVEX project engineers survey routes, design lifting and lashing plans, and choose main-deck, charter or breakbulk options to fit.
04
Your challengeDemonstration aircraft, exhibits and support kit for air shows and trials need entry, set-up and return on tight dates.
The KORVEX fixEvent Logistics runs temporary import, on-site handling and re-export as one plan, with a dedicated control-tower team on the ground.
05
Your challengeSpares stock is scattered across hubs, so planners cannot see what is moving or when it lands.
The KORVEX fixOrder Management gives one control tower over purchase orders, suppliers and shipments, with hot items expedited by a named team.
The best-fit services

The KORVEX services that lead in aerospace and defence.

Ranked by how much they change your results.

Dedicated solutions

Built for aerospace and defence.

AOG response desk: next-flight-out, on-board courier and charter options compared and booked within one call.
Repair and return loops for engines, APUs, landing gear and avionics, with temporary export and re-import filed together.
Rotable pool movements between stations, with serial numbers and release documents kept with every unit.
Main-deck and charter planning for engines, fuselage sections and outsized tooling.
Simulator and ground support equipment relocation, from dismantling survey to placement and re-commissioning support.
ISPM-15 crating, engine stand handling, lashing and securing, with photo records of cargo condition at each handover.
Air show and trials logistics: temporary import, on-site handling, refuelling-day timing and re-export of exhibits.
Spares control tower: supplier release, consolidation and expediting of hot items for MRO and production lines.
How we stand out in aerospace and defence

Small details. Big consequences.

01Part-level paperworkSerial numbers, release certificates and repair orders are matched to the shipment before it moves, so components clear and install without questions.
02Speed without guessworkExpress, charter and courier options are compared side by side, so the fastest workable routing is chosen on facts, not habit.
03Engineers for the outsizedProject engineers plan route surveys, lifting and lashing for the components that do not fit a standard pallet or truck.
04One team from request to hangarOne KORVEX contact runs collection, flight, clearance and delivery, so the AOG desk never chases five parties at 3 a.m.
Case studies

Proof, not promises.

Real-world problems, KORVEX solutions, measurable results.

Air Freight

An aircraft back in the air on the next morning's rotation

A regional airline operating narrow-body aircraft from Muscat, Oman

The challengeAn aircraft was grounded at an outstation with a failed component; the replacement sat at a supplier in France late on a Thursday night.
The KORVEX solutionKV Air Express with on-board courier, plus pre-arranged export and import clearance.
How we deliveredKORVEX booked collection within the hour, compared courier and scheduled options, filed export and import entries in parallel and had a vehicle waiting airside for delivery to the line station.
The part reached the engineers before the morning departure bank, and the airline used the same plan as its AOG playbook afterwards.
Customs Clearance and IOR

Engines out for repair, back without duty surprises

An MRO shop in India servicing turboprop and regional jet fleets

The challengeEngines sent to Canada for overhaul were being held on re-import over duty assessment and mismatched serial documentation.
The KORVEX solutionA repair-and-return customs programme with temporary export and re-import filed as one file.
How we deliveredKORVEX built a document checklist per engine, matched serial numbers and repair orders before export, and pre-lodged the re-import with the original export reference.
Engines now clear on return without rework, and the shop plans its overhaul slots with confidence.
Project Logistics

A full-flight simulator relocated between training centres

A UK flight training organisation expanding into a new facility in Spain

The challengeA simulator and its motion base had to move from England to Madrid without damage, clear UK export and EU import formalities and be ready for re-commissioning on a fixed date.
The KORVEX solutionAn engineered project move with dismantling survey, custom crating and dedicated transport.
How we deliveredKORVEX project engineers surveyed the site, designed crating and lifting plans, routed oversized loads with escorts and coordinated placement with the manufacturer's technicians.
The simulator arrived complete and on schedule, and training resumed on the date planned with its airline customers.
FAQ

Questions we hear most

Straight answers from the KORVEX team. Not covered here?

How fast can KORVEX respond to an AOG request?

Our team starts the moment the request arrives: collection is booked, routing options are compared and customs entries are prepared in parallel. Depending on the lane, we use KV Air Express on the next available flight, an on-board courier or a charter, and keep you updated by milestone until the part reaches the engineers.

Can you handle engines and parts sent abroad for repair?

Yes. KORVEX files temporary export and re-import as one repair-and-return programme, matching serial numbers, repair orders and release documents before the part leaves. This keeps the return clearance clean and helps avoid duty being assessed on a component that is coming home after overhaul.

Do you move oversized aerospace components?

Yes. Engines on stands, fuselage sections, simulators and ground support equipment are planned by KORVEX project engineers. We survey routes, design crating, lifting and lashing, and select main-deck aircraft, charter, breakbulk or road options that fit the dimensions and the schedule.

Can KORVEX support air shows and defence exhibitions?

Yes. Event Logistics manages the temporary import of aircraft support kit and exhibits, stand logistics, on-site handling during the event and re-export afterwards, with a dedicated control-tower team on site so exhibitors can focus on their programme.

How do you handle sensitive government and defence shipments?

We plan each movement with the customer's programme team: documentation is agreed before booking, handling steps are controlled and one named KORVEX contact stays accountable throughout. Export and import requirements are confirmed with the customer and the relevant authorities for every shipment before it moves.

KV

Aircraft on ground or a programme deadline? Let us plan the move.

Tell us the part, the location and the time the aircraft needs to fly. A KORVEX aerospace specialist comes back with routing options and a clear plan.

››Pharmaceuticals and healthcare
Industries

Not just moved cold. Monitored at every handover.

KORVEX plans every pharmaceutical shipment around its temperature range, its paperwork and its patients: agreed lanes, monitored handovers, SFDA-ready documents and first-expiry-first-out distribution from warehouse to hospital and pharmacy.

149countries in our network960+cities5regional head offices11services, one window
Why KORVEX for pharmaceuticals and healthcare

Medicines are only as good as the chain that carries them. A single excursion on a tarmac or a missing SFDA document can turn a high-value consignment into a write-off and a patient into a waiting list. KORVEX designs each lane before the first booking: packaging choice, routing, handover points, data loggers and clearance documents all agreed with your quality team. Then one team runs it from manufacturer to pharmacy shelf, keeping the temperature range agreed and monitored and every record ready for your auditors.

Who we serve

Pharmaceutical manufacturersFinished products, APIs and clinical batches moved on validated lanes with temperature range agreed and monitored.
Distributors and wholesalersImport, SFDA clearance and first-expiry-first-out distribution to hospitals, pharmacies and government tenders across the kingdom.
Medical devices and diagnosticsEquipment, consumables and reagents cleared with SFDA medical device requirements and delivered to clinics and laboratories.
Hospitals and healthcare groupsScheduled replenishment and urgent deliveries of medicines, devices and supplies to wards, pharmacies and regional sites.
Pain points we fix

We know where it hurts. We know what fixes it.

01
Your challengeTemperature excursions on the tarmac or at transfer points put whole consignments at risk.
The KORVEX fixTemperature-controlled air freight with active or passive packaging chosen per lane, data loggers and planned cool-chain handovers.
02
Your challengeAir freight protects product but eats the margin on routine replenishment volumes.
The KORVEX fixKV Sea-Air moves stable volumes by reefer at sea and flies the urgent share, keeping product in range and cost in check.
03
Your challengeSFDA registration, import permits and labelling issues hold product at the port while shelf life runs down.
The KORVEX fixDocuments, SFDA requirements and Arabic labels checked before departure, so entries are filed early and inspections are planned.
04
Your challengeShort-dated stock reaches customers while fresher batches sit at the back of the warehouse.
The KORVEX fixContract Logistics runs first-expiry-first-out picking, batch and expiry tracking, and quarantine and recall handling in cold storage.
05
Your challengeHospitals and pharmacies need small, frequent deliveries without breaking the cold chain on the last mile.
The KORVEX fixReefer trucks and temperature-controlled vans on planned routes, with proof of delivery and temperature records returned per drop.
The best-fit services

The KORVEX services that lead in pharmaceuticals and healthcare.

Ranked by how much they change your results.

Dedicated solutions

Built for pharmaceuticals and healthcare.

Lane assessment and validation support: routing, transit points and packaging reviewed with your quality team before go-live.
Active and passive packaging options, with data loggers and temperature range agreed and monitored at every handover.
Excursion response plan: named contacts, escalation steps and re-icing or re-conditioning points agreed per lane.
Clinical trial logistics: investigational product, comparators and ancillary kits moved to sites on study timelines.
SFDA import support: registration checks, permits, Arabic and SFDA labelling, and inspection planning before arrival.
Cold-chain warehousing with first-expiry-first-out picking, batch and expiry tracking, quarantine and returns areas.
Hospital and pharmacy replenishment rounds by reefer truck and temperature-controlled van, with proof of delivery per drop.
Recall and returns handling: batch tracing, collection from sites and controlled return to the manufacturer or disposal.
How we stand out in pharmaceuticals and healthcare

Small details. Big consequences.

01Lanes designed, then runWe agree packaging, routing and handovers with your quality team first, then run the lane the same way every shipment.
02SFDA-ready before departureDocuments, permits and labels are checked at origin, so the shipment arrives ready to clear rather than ready to wait.
03Cost and control balancedKV Sea-Air gives regular volumes a reefer route at sea-freight cost while urgent stock still flies.
04Records your auditors wantTemperature logs, PODs and clearance documents are stored with each shipment and ready to download for quality review.
Case studies

Proof, not promises.

Real-world problems, KORVEX solutions, measurable results.

Air Freight

A product launch that reached pharmacies in range and on plan

A mid-sized Dutch pharmaceutical manufacturer entering the Indonesian market

The challengeA launch batch of temperature-sensitive medicines had to arrive in Jakarta with full shelf life and clear BPOM requirements before a fixed launch date.
The KORVEX solutionTemperature-controlled air freight with passive packaging, data loggers and pre-checked BPOM documents.
How we deliveredKORVEX reviewed the lane with the customer's quality team, chose a routing with fewer transfer points, pre-checked documents and labels at origin and booked cold-room handling on arrival.
The batch cleared on its first entry, stayed within its agreed range throughout and was on pharmacy shelves for launch week.
KV Sea-Air

Regular replenishment moved from all-air to KV Sea-Air

A Dubai-based distributor of chronic-care medicines supplying markets across the GCC

The challengeShipping every replenishment by air protected product but was eroding margins on stable, predictable volumes.
The KORVEX solutionKV Sea-Air: reefer containers at sea for forecast volumes and temperature-controlled air for urgent top-ups.
How we deliveredKORVEX split the forecast by urgency, set reefer pre-cooling and monitoring at origin in India for arrivals at Jebel Ali, and kept an air option ready for demand spikes.
Stock stayed in range and on time, while the distributor's logistics spend per unit dropped noticeably.
Contract Logistics

Short-dated stock off the shelves, the right batches out first

A healthcare distributor supplying hospitals and pharmacy chains across Colorado

The challengePicking by location rather than expiry meant short-dated batches reached customers late and write-offs were rising.
The KORVEX solutionCold-chain contract logistics with first-expiry-first-out picking and batch tracking.
How we deliveredKORVEX set up batch and expiry capture at receiving in Denver, first-expiry-first-out pick rules, a quarantine area and scheduled reefer delivery rounds.
Write-offs fell, hospital complaints on short dates stopped, and recall tracing became a matter of minutes.
FAQ

Questions we hear most

Straight answers from the KORVEX team. Not covered here?

How does KORVEX keep pharmaceutical shipments in range?

We design the lane first: packaging, routing, transfer points and data loggers are agreed with your quality team. The temperature range is agreed and monitored at every handover, cold-room handling is booked on arrival and an excursion response plan names who acts and how, so the chain is managed rather than hoped for.

Can you help with SFDA requirements on import?

Yes. Our customs team checks SFDA registration status, import permits, Arabic and SFDA labels and supporting documents before the shipment leaves origin. Entries are filed early and inspections are planned, so product clears while it still carries the shelf life your customers expect.

When should we use KV Sea-Air instead of air freight?

KV Sea-Air suits stable, forecastable volumes that can travel by reefer at sea, while urgent stock still flies. It balances cost and speed in one plan. Launches, clinical batches and short-notice orders usually stay on temperature-controlled air.

Do you offer first-expiry-first-out warehousing?

Yes. Contract Logistics records batch and expiry on receipt and picks first-expiry-first-out, with quarantine and returns areas and recall tracing. Distribution runs on reefer trucks and temperature-controlled vans to hospitals, pharmacies and distributors.

Can KORVEX support clinical trial shipments?

Yes. We move investigational product, comparators and ancillary kits to sites on study timelines, with packaging, documentation and temperature range agreed with the sponsor or research organisation in advance, and returns of unused material planned from the start.

KV

Launching a product or redesigning a cold chain? Talk to our healthcare team.

Share your product, temperature range and destinations. A KORVEX healthcare specialist will map the lane, the documents and the right mix of air, KV Sea-Air and storage.

››Technology and electronics
Industries

Launch day is fixed. Your supply chain should be too.

KORVEX moves devices, components and data-centre equipment with the speed of KV Air Priority, the economy of KV Sea-Air and the market access of TradeX Importer of Record, then fulfils every order from regional stock. One team from factory to customer.

149countries in our network960+cities5regional head offices11services, one window
Why KORVEX for technology and electronics

Technology moves at the speed of the launch calendar. Stock that lands a week late misses the campaign, stock that lands too early ties up cash, and stock that fails SABER conformity never reaches the shelf. KORVEX plans launches backwards from the date, secures capacity early, handles high-value cargo with controlled handovers and, for brands new to the region, acts as Importer of Record through TradeX. Then we pick, pack and deliver orders across the GCC.

Who we serve

Consumer electronics brandsSmartphones, laptops, wearables and accessories moved for launches, promotions and steady replenishment across GCC retail and online channels.
Components and manufacturingSemiconductors, boards and modules moved to assembly lines on time, with consolidation from multiple Asian suppliers.
Data centres and telecomsServers, racks, network and power equipment delivered to build sites on schedule, with white-glove handling at the door.
New market entrantsOverseas brands selling in Saudi Arabia and the GCC with KORVEX as Importer of Record, SABER registration and fulfilment.
Pain points we fix

We know where it hurts. We know what fixes it.

01
Your challengeLaunch dates are fixed, but airline capacity tightens exactly when every brand ships for the season.
The KORVEX fixKV Air Priority with capacity secured early and launch volumes split across flights to protect the date.
02
Your challengeFlying all replenishment stock keeps shelves full but burns the margin on every unit.
The KORVEX fixKV Sea-Air moves bulk by sea and flies the fast-selling share, so stock arrives on time at a better cost.
03
Your challengeA new brand has no local entity, so it cannot import, register products or sell in the kingdom.
The KORVEX fixTradeX acts as Importer of Record, handles SABER and PCoC registration and leaves the brand free to sell.
04
Your challengeSABER conformity and labelling gaps hold electronics at the port while the launch window closes.
The KORVEX fixProduct certificates, SABER registration and Arabic labels checked before shipping, with entries filed early on arrival.
05
Your challengeOnline orders and retailer replenishment need fast picking, accurate serial capture and smooth returns.
The KORVEX fixContract Logistics fulfilment with serial and IMEI capture, kitting, D2C dispatch and returns grading in one operation.
The best-fit services

The KORVEX services that lead in technology and electronics.

Ranked by how much they change your results.

Dedicated solutions

Built for technology and electronics.

Launch planning backwards from the date: capacity secured early, volumes split across flights and arrival windows agreed.
High-value cargo handling: sealed pallets, controlled handovers and photo records of cargo condition at every transfer.
Importer of Record through TradeX for brands without a local entity, including SABER and PCoC registration.
Multi-supplier consolidation in Asia for components and accessories, shipped as one planned arrival.
KV Sea-Air replenishment that matches the shipping mix to sell-through, not habit.
Data-centre deliveries: servers and racks to site with white-glove handling, unpacking and packaging removal.
E-commerce fulfilment with serial and IMEI capture, bundles and kitting, gift packing and same-region dispatch.
Reverse logistics: returns collection, grading, refurbishment routing and restock or disposal by instruction.
How we stand out in technology and electronics

Small details. Big consequences.

01Planned from the launch date backwardsEvery booking, clearance and delivery is scheduled against the day your product must be on shelf or online.
02Market entry without the waitTradeX Importer of Record lets new brands sell in Saudi Arabia while they decide on their next step in the market.
03Value protected in transitSealed pallets, controlled handovers and condition photos keep high-value cargo accounted for at every transfer.
04From factory to front doorFreight, clearance, fulfilment and returns run by one KORVEX team instead of four separate suppliers.
Case studies

Proof, not promises.

Real-world problems, KORVEX solutions, measurable results.

Air Freight

A flagship device on shelves for launch weekend

A global consumer electronics brand launching a new device range in Germany, France and the Netherlands

The challengeLaunch stock had to reach retailers across three countries on the same weekend, during the busiest air cargo season of the year.
The KORVEX solutionKV Air Priority with early capacity, split consignments and pre-cleared documents.
How we deliveredKORVEX secured space weeks ahead from factories in Vietnam, split volumes across flights into Frankfurt, pre-checked CE conformity and import documents and booked controlled delivery slots at each retailer's distribution centre.
Every market received stock before launch weekend, and the brand used the same plan for its next release.
TradeX

Selling in Saudi Arabia before setting up an entity

A fast-growing South Korean brand of smart home devices

The challengeStrong demand from Saudi retailers, but no local company to import, register products or invoice locally.
The KORVEX solutionTradeX as Importer of Record, with SABER and PCoC registration and regulatory consultation.
How we deliveredKORVEX registered the products, imported under its licences, held stock for the brand and advised on setting up a local CR as volumes grew.
The brand was selling within its first season and later set up its local entity, with KORVEX still running its logistics.
KV Sea-Air

Replenishment costs down, shelves still full

A distributor of laptops and accessories across Australia

The challengeAll replenishment was flown to avoid stock-outs, and freight cost was eating into already thin margins.
The KORVEX solutionKV Sea-Air with sell-through-based splits between sea and air.
How we deliveredKORVEX reviewed SKU velocity, moved slower lines from China to sea and kept fast movers on air via a hub, with one booking and one tracking view.
Availability held steady while freight cost per unit fell clearly.
FAQ

Questions we hear most

Straight answers from the KORVEX team. Not covered here?

Can KORVEX act as Importer of Record for our brand?

Yes. Through TradeX, KORVEX imports under its licences, handles SABER and PCoC product registration and gives regulatory guidance, so your brand can sell in Saudi Arabia without a local entity. As volumes grow, we can advise on setting up your company and keep running your logistics.

How do you protect high-value electronics in transit?

We plan controlled handovers, sealed and wrapped pallets, photo records of cargo condition at each transfer and direct routings where possible. Cargo insurance can be arranged on request, and every milestone is visible in myKORVEX.

How do you secure capacity for launches in peak season?

We plan backwards from your launch date, book space early on the carriers you need and split volumes across flights to protect the date. KV Air Priority and Express give you the speed options; KV Sea-Air covers stock that can travel ahead.

Do you handle SABER certification for electronics?

Yes. Our team checks product certificates, SABER registration and Arabic labelling before the cargo ships, arranges PCoC and SC certificates where needed, and files entries early on arrival.

Can you fulfil our online orders and handle returns?

Yes. Contract Logistics runs pick and pack with serial and IMEI capture, kitting, gift packing and D2C dispatch, plus retailer replenishment. Returns are collected, graded and restocked, refurbished or disposed of by your instruction.

KV

Launch date set? Let us build the plan behind it.

Tell us the product, the markets and the date. A KORVEX technology specialist will map capacity, clearance and fulfilment so stock is where it needs to be.

››Consumer, retail and e-commerce
Industries

Empty shelves sell nothing. Full shelves sell everything.

KORVEX keeps retail, fashion and e-commerce stock flowing: many suppliers consolidated into one arrival, promotions landed on time, first-in-first-out warehousing and every order picked, packed and delivered from one window.

149countries in our network960+cities5regional head offices11services, one window
Why KORVEX for consumer, retail and e-commerce

Retail lives and dies by availability. A promotion without stock is wasted media, a collection that arrives after the season is markdown, and an online order that ships late is a lost customer. KORVEX connects the whole chain: purchase orders and suppliers at origin, Client Consolidation into fewer containers, Order Management control towers, first-in-first-out storage and fulfilment for stores and D2C, plus TradeX white-label sourcing. One team plans the season with you and keeps your shelves full.

Who we serve

Fashion and apparelSeasonal collections and fast-fashion drops, garment-on-hanger and flat-pack, timed to promotions and store launches.
Fast-moving consumer goodsHousehold, personal care and beauty products replenished to distribution centres and stores at the pace of sell-through.
E-commerce and D2C brandsOnline orders picked, packed and delivered across the GCC, with returns collected and restocked.
Retail chains and private labelMulti-supplier sourcing, white-label products and store replenishment managed through one control tower.
Pain points we fix

We know where it hurts. We know what fixes it.

01
Your challengeDozens of suppliers ship small loads, so stock arrives in pieces and freight cost per unit climbs.
The KORVEX fixClient Consolidation combines supplier cargo at origin into full containers and one planned arrival.
02
Your challengePromotions and seasonal launches are fixed, but supplier delays surface only when it is too late.
The KORVEX fixOrder Management control towers track every purchase order from supplier release and expedite late lines early.
03
Your challengeOld stock sits in the warehouse while new arrivals go out first, and shelves still run empty.
The KORVEX fixContract Logistics runs first-in-first-out storage, store replenishment and D2C fulfilment to keep your shelves full.
04
Your challengeBuilding a private-label range means finding factories, checking quality and handling import compliance.
The KORVEX fixTradeX sources, checks and delivers white-label products, with SABER registration and Importer of Record when needed.
05
Your challengeLabelling, SABER and Arabic label requirements hold consumer goods at the border before a launch.
The KORVEX fixLabels, certificates and SABER registration checked before shipping; relabelling in bonded areas where needed.
The best-fit services

The KORVEX services that lead in consumer, retail and e-commerce.

Ranked by how much they change your results.

Dedicated solutions

Built for consumer, retail and e-commerce.

Client Consolidation at origin: many suppliers, one container, one arrival, with purchase-order-level packing checks.
Promotion and season planning: launch dates mapped backwards to supplier release, shipping mode and store delivery.
Fast-fashion lanes: flat-pack and garment-on-hanger moved by KV Air Express or KV Sea-Air for each drop.
First-in-first-out storage and store replenishment that keep your shelves full and old stock moving.
E-commerce fulfilment: pick and pack, gift wrapping, D2C dispatch and cash-on-delivery support across the GCC.
Returns handling: collection, inspection, grading and restock or disposal by instruction.
Value-added services: Arabic and SABER labelling, price ticketing, kitting, promotional bundles and re-packing.
White-label sourcing through TradeX: factory search, quality checks, Importer of Record and delivery to your stores.
How we stand out in consumer, retail and e-commerce

Small details. Big consequences.

01Many suppliers, one arrivalClient Consolidation and an origin control tower turn scattered supplier shipments into planned, full-container arrivals.
02Promotions planned, not hoped forEvery campaign is planned backwards from the launch date, with late lines expedited before they threaten the shelf.
03Shelves kept fullFirst-in-first-out warehousing and replenishment rhythm matched to SKU velocity, so the right stock keeps moving.
04From factory to front doorSourcing, freight, clearance, fulfilment and returns run by one KORVEX team under one window.
Case studies

Proof, not promises.

Real-world problems, KORVEX solutions, measurable results.

Air Freight

A fast-fashion promotion that landed with the campaign

A fast-fashion retailer with stores across South Africa

The challengeA seasonal promotion was booked in the media, but the collection was still with suppliers in Bangladesh and China, and in fast fashion speed is the heart of the customer expectation.
The KORVEX solutionKV Air Express for the hero lines and KV Sea-Air for the wider range, with garments pre-ticketed at origin.
How we deliveredKORVEX split the collection by sell-through priority, had garments ticketed and hung at origin, pre-cleared documents and delivered store-ready stock straight to the distribution centre in Johannesburg.
The promotion opened with full rails in every store, and the retailer now plans each drop with KORVEX from the first purchase order.
Ocean Freight

Thirty suppliers, one container, one arrival

A homeware and lifestyle retail chain in France sourcing from factories across southern China

The challengeSmall shipments from many factories arrived on different vessels, with high freight cost and constant receiving pressure.
The KORVEX solutionClient Consolidation with origin purchase-order checks.
How we deliveredKORVEX collected supplier cargo at a consolidation centre, checked quantities and labels against purchase orders and shipped full containers to Le Havre on a fixed weekly rhythm.
Fewer, fuller containers, lower cost per unit and a warehouse that receives on plan instead of in panic.
Contract Logistics

An online brand that never ran out during peak season

A growing D2C beauty and personal care brand in Malaysia

The challengeStock-outs during the Hari Raya and 11.11 sales peaks, with old batches left behind in the warehouse.
The KORVEX solutionContract Logistics with first-in-first-out storage, peak-season pick and pack and returns handling.
How we deliveredKORVEX set first-in-first-out rules by batch, pre-built promotional bundles ahead of peak, added shifts for the campaign window and processed returns within the week.
Orders shipped through the peak without stock-outs, and aged stock stopped accumulating.
FAQ

Questions we hear most

Straight answers from the KORVEX team. Not covered here?

What is Client Consolidation and when does it help?

Client Consolidation combines cargo from several of your suppliers at origin into full containers and one planned arrival. It helps when you buy from many factories in smaller quantities: you pay for fuller containers, receive on a predictable rhythm and see every purchase order in one shipment.

Can KORVEX fulfil our online orders?

Yes. Contract Logistics runs pick and pack, gift wrapping, promotional bundles, D2C dispatch and cash-on-delivery support across the GCC, with returns collected, inspected and restocked or disposed of by your instruction.

How do you make sure promotion stock arrives on time?

We plan backwards from the launch date: supplier release, consolidation, shipping mode and store delivery are scheduled together. Our control tower tracks every purchase order, flags late lines early and moves urgent stock to KV Air Express or KV Sea-Air before the promotion is at risk.

Do you handle labelling and SABER for consumer goods?

Yes. Arabic and SABER labels, price ticketing and product registration are checked at origin or completed in our warehouse, and relabelling can be done in bonded areas where needed.

Can KORVEX source private-label products for us?

Yes. Through TradeX, we search and qualify factories, run quality checks, act as Importer of Record where needed and deliver white-label products to your warehouse or stores.

KV

Promotion on the calendar? Let us keep your shelves full.

Share your suppliers, your season and your channels. A KORVEX retail specialist will map consolidation, fulfilment and the fastest route to your customers.

››Food and perishables
Industries

Shelf life is short. Our planning horizon is not.

KORVEX moves fresh and frozen food from farm and factory to shelf: reefer containers prepared and monitored, SFDA clearance planned before arrival, cold storage with first-expiry-first-out and chilled distribution timed to every Ramadan and seasonal peak.

149countries in our network960+cities5regional head offices11services, one window
Why KORVEX for food and perishables

In food, every hour at the port is an hour off the shelf. A reefer that fails its pre-trip inspection, an SFDA document that does not match the label, or a truck that arrives warm can turn good produce into waste. KORVEX plans the whole cold chain as one: reefer preparation and monitoring at sea, SFDA clearance prepared before arrival, cold storage with first-expiry-first-out and reefer trucks to retailers and restaurants. Producers handle Halal certification; we make sure it travels with the cargo and clears.

Who we serve

Fresh produceFruit, vegetables and herbs moved chilled from growers and packhouses to GCC markets with shelf life protected.
Frozen and chilled foodsMeat, poultry, seafood, dairy and ready meals moved frozen or chilled with temperature range agreed and monitored.
Packaged and dry foodsRice, grains, confectionery and ambient products consolidated and replenished to distributors and retailers.
Retail, food service and HoReCaSupermarkets, restaurant groups and caterers supplied on scheduled chilled routes, with peaks planned ahead.
Pain points we fix

We know where it hurts. We know what fixes it.

01
Your challengeReefer containers fail on the way or arrive with produce out of range and shelf life gone.
The KORVEX fixReefer PTI, pre-cooling and set points agreed before loading, with monitoring and alerts throughout the voyage.
02
Your challengeSFDA checks, health certificates and label mismatches hold perishables at the port while they age.
The KORVEX fixSFDA requirements, Halal certificates from producers and Arabic labels checked before departure, entries filed early.
03
Your challengeStock without cold storage on arrival waits on quays or in unsuitable warehouses.
The KORVEX fixContract Logistics cold storage, chilled and frozen, with first-expiry-first-out picking and batch tracking.
04
Your challengeDeliveries to stores and restaurants break the cold chain on the last mile.
The KORVEX fixReefer trucks on planned routes with temperature range agreed and monitored and proof of delivery per drop.
05
Your challengeRamadan and seasonal peaks double demand, and late stock means empty shelves at the busiest time.
The KORVEX fixPeak plans built months ahead: reefer space secured early, cold storage reserved and distribution capacity booked.
The best-fit services

The KORVEX services that lead in food and perishables.

Ranked by how much they change your results.

Dedicated solutions

Built for food and perishables.

Reefer readiness: PTI, pre-cooling of cargo and container, set points and ventilation agreed before loading.
Temperature range agreed and monitored throughout, with alerts and escalation if readings move out of range.
SFDA import support: product registration checks, health certificates, Arabic labels and inspection planning.
Halal certification handled by producers, checked by KORVEX and kept with the shipment documents for clearance.
Chilled and frozen storage with first-expiry-first-out, batch and expiry tracking and blast-chilled receiving where required.
Reefer truck distribution to supermarkets, restaurants and caterers on scheduled routes across the GCC.
Ramadan and seasonal peak planning: reefer space, storage capacity and delivery slots secured months ahead.
Value-added services: relabelling, re-packing, sampling and quality checks, and photo records of cargo condition.
How we stand out in food and perishables

Small details. Big consequences.

01Cold chain planned as oneReefer, clearance, storage and delivery are run by one KORVEX team, so there is no gap where temperature is nobody's job.
02Ready to clear on arrivalSFDA documents, Halal certificates and labels are checked before the container sails, not after it lands.
03Peaks planned months aheadRamadan, Hajj and holiday demand is planned early, with reefer space, storage and trucks secured before the rush.
04Every GCC market from every gatewayKV GCC Gateway connects Saudi, Omani and UAE ports to every GCC destination bond to bond, with the KV Bonded Hub where stock needs to wait.
Case studies

Proof, not promises.

Real-world problems, KORVEX solutions, measurable results.

Ocean Freight

Ramadan stock on shelves before the first fast

A food importer supplying supermarket chains across Egypt

The challengeRamadan demand for dairy, frozen meat and dried fruit arrived in a short window, and the previous year's late containers had left shelves empty.
The KORVEX solutionA peak plan with reefer space secured early and cold storage reserved on arrival.
How we deliveredKORVEX booked reefer space months ahead, staggered sailings from several origins into Alexandria and Damietta, set PTI and pre-cooling checks at loading and reserved cold storage for staged release.
Stock was in stores before Ramadan began, and the importer now plans every seasonal peak with KORVEX.
Customs Clearance and IOR

Chilled imports cleared without the port wait

A French dairy and cheese exporter entering the Chinese market

The challengeEarly shipments were held on GACC label and certificate questions, eating into short shelf life.
The KORVEX solutionImport clearance planned at origin, with Chinese labels and health certificates checked before sailing.
How we deliveredKORVEX reviewed facility registration, Chinese labels and health certificates with the exporter, corrected gaps before loading and filed entries early at Shanghai with inspections booked.
Following shipments cleared on first submission, and product reached retail with more of its shelf life intact.
Contract Logistics

Restaurant supply that stayed cold to the kitchen door

A restaurant group with outlets in several cities across Northern Italy

The challengeChilled and frozen deliveries arrived unevenly, with temperature complaints from kitchens and wasted stock.
The KORVEX solutionCold storage with first-expiry-first-out and reefer truck delivery rounds.
How we deliveredKORVEX stored chilled and frozen lines separately, picked first-expiry-first-out, ran scheduled reefer rounds and returned temperature records and PODs with each delivery.
Kitchens received on time and in range, and stock waste fell month on month.
FAQ

Questions we hear most

Straight answers from the KORVEX team. Not covered here?

How does KORVEX protect perishables at sea?

Before loading, reefer containers go through pre-trip inspection, cargo and container are pre-cooled where required and set points and ventilation are agreed with you. The temperature range is agreed and monitored through the voyage, and you see every milestone in myKORVEX.

Can you handle SFDA clearance for food imports?

Yes. We check product registration, Arabic labels, health certificates and Halal certificates from the producer before the cargo sails, file entries early on arrival and plan inspections, so perishables do not age at the port.

Do you offer cold storage in Saudi Arabia?

Yes. Contract Logistics offers chilled and frozen storage with first-expiry-first-out picking, batch and expiry tracking, and value-added services such as relabelling, re-packing and sampling, followed by reefer truck distribution.

How do you prepare for Ramadan and seasonal peaks?

We plan peaks months ahead: reefer space is secured early, sailings are staggered from different origins, cold storage is reserved for staged release and delivery slots are booked with your customers before demand arrives.

Can perishables move on to other GCC markets?

Yes. KV GCC Gateway connects Saudi, Omani and UAE gateways to every GCC market by bond-to-bond transit, with the KV Bonded Hub, part of our Contract Logistics, where you want to release stock on demand and pay duty and VAT only on what is released.

KV

Season approaching or a new product to land? Let us plan the cold chain.

Share your products, origins and temperature range. A KORVEX food specialist will map reefer, clearance, storage and delivery as one plan.

›myKORVEX
myKORVEX. Your supply chain. Always in view.

Not just tracking. Total control.

myKORVEX puts every shipment, milestone, document, task and cost in your hands, on the web and in the app.

Log in to myKORVEX
Live today

Full visibility. Full control. Less chasing.

Documents and your KORVEX team are one click away, so you spend less time chasing.

Enquiry, offers and bookingSend a shipment enquiry, compare offers and request a booking without a single email.
Live trackingLive updates on every move, by ocean, air or road, with truck positions on the map.
Every milestoneFrom booking to proof of delivery, every milestone logged and time-stamped.
Email on every milestoneAutomatic notifications so your team knows before it has to ask.
WhatsApp updatesPush updates on shipment progress, straight to the phone you already use.
Automatic documentationDocuments generated, uploaded and downloaded in one place, so they are not lost in email.
Every logistics cost in viewYour invoices, official-charge receipts, PODs and commercial documents, all in one place.
Tasks, both waysRaise a task to customer service or your account manager, and receive tasks back: documents, amendments, consultations, quote requests.
Two-way communicationYour KORVEX team is reachable inside the shipment, with the full history attached.
Web portal and mobile appEvery customer receives myKORVEX log-in details for both.
Stay informed

Four ways to hear it first.

Pick the channel. myKORVEX does the rest.

Web portalportal.korvexsupplychain.com, for the full picture.
Mobile appiOS and Android, for every shipment on the move.
EmailAn alert on every milestone, to the people you choose.
WhatsAppProgress updates where your team already talks.
Live on every move

Tracking you can see, milestones you can trust.

Live updates by ocean, air and road, with truck positions on the map, flow straight into your shipment, with an email and a WhatsApp update when it matters.

W
KVJEDOF2604817 discharged at JeddahCustoms clearance started
myKORVEXKVJEDOF2604817Shanghai → Jeddah · FCL 40HC
Booking confirmed02 Oct · 14:10
Loaded on vessel06 Oct · 21:45
Departed Shanghai07 Oct · 03:20
Discharged at JeddahToday · 09:12
Customs clearancePlanned
Delivered to doorETA in 2 days
Across every service

One platform for every KORVEX service.

Ocean FreightEvery container. Every milestone. In view.
Air FreightEvery flight. Every handover. In view.
KV Sea-AirTwo modes. One view.
Land FreightEvery truck. Every stop. In view.
Customs Clearance and IOREvery declaration. Every receipt. In view.
KV GCC GatewayEvery crossing. Every bond. In view.
Project LogisticsYour project, every package in view.
Event LogisticsYour event, every crate in view.
Contract LogisticsYour stock moves. You stay in view.
Order ManagementEvery order moving. Every milestone in view.
TradeXYour trade, from factory to customer, in view.
For every team

Everyone sees what they need.

Purchasing
Orders, suppliers and ready dates linked to every shipment.
Purchase ordersSupplier readinessBooking requests
Logistics
Milestones, truck positions, documents and tasks in one place.
Live trackingMilestonesTasks
Finance
Invoices, statements, official-charge receipts and PODs ready for audit.
InvoicesOfficial receiptsStatements
Management
Shipment reports and the overview of every lane you run.
ReportsLane overviewCost in view
Getting started

Three steps to full control.

01

Plays automatically. Click any stage to jump to it.

Request myKORVEX access

For existing KORVEX customers. New to KORVEX?

FAQ

Questions we hear most

Straight answers from the KORVEX team. Not covered here?

Who can use myKORVEX?

Every KORVEX customer. When you ship with us, you receive log-in details for the myKORVEX web portal and the mobile app, for the people in your team who need them.

Does myKORVEX cost extra?

No. myKORVEX is part of every KORVEX service.

How do I receive updates?

In the portal and app, by email on every milestone, and by WhatsApp push updates on shipment progress. You choose who in your team receives what.

Can I upload documents?

Yes. Upload and download shipping and commercial documents in the shipment itself, so they are stored in one place instead of in email threads.

Can I see my costs?

Yes. Every logistics cost is in view: your invoices, official-charge receipts, PODs and commercial documents, all in one place.

Where do I find my tracking reference?

Use your master or house bill of lading, container number, air waybill or KORVEX job reference. All of them appear on your booking confirmation and in myKORVEX.

KV

Ready to see your supply chain?

Ship with KORVEX and every shipment comes with myKORVEX.

›Who we are
Who we are

Global in reach. Personal in every shipment.

KORVEX is a global freight forwarding and supply chain company. Our global head office is in the United States, with regional head offices in the United Kingdom, Saudi Arabia, Egypt and Indonesia, and a network across 149 countries and 960+ cities.

149countries in our network960+cities5regional head offices11services, one window
Our company

Built in the United States. Grown across continents.

KORVEX® began in the United States and has grown, market by market, into an international logistics group. Today our five regional head offices in North America, Europe, the Middle East, Africa and Asia work as one team.

We bring freight, customs, regulatory compliance, project logistics, warehousing and trade together, designed around each customer's business: one window for every logistics need.

Through our network we move cargo by ocean, air and land to and from 149 countries and 960+ cities, with in-house customs brokers planning clearance before your cargo lands.

USAMiamiGlobal head office · Regional head office, the Americas
USADenverOffice, USA
UKLondonRegional head office, Europe
Saudi ArabiaJeddahRegional head office, GCC
EgyptAlexandriaRegional head office, Africa
IndonesiaJakartaRegional head office, Southeast Asia
Our global footprint

Five regional head offices. One network.

Select a beacon to see the office, or choose an office to zoom into its country. Every arc is a lane our network connects.

A message from our leadership
A message from our leadership

“We see the whole supply chain, not a single movement within it.”

Every shipment carries more than cargo. It carries a production schedule, a project deadline, a launch date and a business that is counting on it.

The companies we serve lead their industries. Every day, they make commitments to their customers, partners and markets, and every supply chain behind them carries its own challenges: tight timelines, rising costs, complex regulations, specialised cargo and markets that never stand still. Our purpose is to help them meet those challenges and deliver on their commitments, wherever their business takes them.

At KORVEX®, we see the whole supply chain, not a single movement within it. Every engagement begins with a deep understanding of our customer's business and the realities that shape it. On that foundation, we build end-to-end solutions around each customer, bringing freight, customs, regulatory compliance, project logistics and delivery together as one integrated service, with every stage in view. One window. One solution.

Our strength lies in our people and our partners. Our people are specialists across freight, customs, compliance and project logistics, trusted to lead and empowered to act. The shipping lines, airlines, hauliers and specialised operators alongside us are true partners: engaged early, respected always and growing with us.

We measure ourselves by one standard: the success of the businesses that rely on us. Everything we do is guided by the six values that spell our name:

KnowledgeOwnershipRelationshipsVisibilityEmpowermenteXecution

They define how KORVEX works, on every shipment, every day.

Our ambition is to become the first-choice partner in end-to-end logistics. The future of this industry will not be led by those who move the most cargo. It will be led by those who make the greatest difference to their customers' supply chains.

That is the future KORVEX is building.

Built on trust. Delivered with excellence.

Shahalam ShaikhGlobal Managing Director & Co-Founder
Our vision

To become the first-choice partner in end-to-end logistics, building on trust and setting the global standard for excellence.

Our mission

Designing tailor-made, end-to-end solutions with deep knowledge of each customer's business, taking ownership of every outcome, keeping every move in view and executing with precision, through lasting relationships and led by empowered people who grow with us.

Our values

Six values that spell our name.

Move over each letter to see what it means in practice.

KnowledgeKnowledgeKnow the business. See what's coming. Solve with confidence.We learn how each customer runs before we move a single box, so every plan starts from their business.
OwnershipOwnershipTake responsibility. Follow through. Own the outcome.One KORVEX team stays with every shipment from the first enquiry to the final delivery.
RelationshipsRelationshipsRespect every partner. Honour every agreement. Succeed together.Customers, carriers and partners are engaged early, respected always and growing with us.
VisibilityVisibilityNo surprises. Customers and partners always in view.Status, documents and costs shared through myKORVEX before anyone has to ask.
EmpowermentEmpowermentTrust our people. Equip them to lead and grow.Specialists trusted to decide on the spot, with the tools and authority to act.
eXecutioneXecutionDo what we promise. Every shipment, every time.Plans carried out with precision, from the cut-off to the final signature.
One window

One window. One solution.

One size fits none. Eleven services, tailored around each customer and run by one team. Watch them connect.

KVOne team
Quality and compliance

Our commitment

Every KORVEX office works to the same standard: compliant, secure and accountable, wherever your cargo moves.

Compliance firstCustoms, trade and sanctions rules respected in every country we serve, with screening before every shipment.
Secure data and documentsCustomer data and trade documents handled securely and shared only with those who need them.
Safety on every moveDangerous goods and heavy cargo managed by trained specialists, with safe handling planned before the cargo moves.
Always improvingEvery shipment reviewed against our promise, and lessons shared across all our offices.
FAQ

Questions we hear most

Straight answers from the KORVEX team. Not covered here?

Where is KORVEX headquartered?

Our global head office is in Miami, USA, which is also our regional head office for the Americas, with a second US office in Denver. Our other regional head offices are London for Europe, Jeddah for Saudi Arabia and the GCC, Alexandria for Africa and Jakarta for Southeast Asia.

How large is the KORVEX network?

KORVEX moves cargo to and from 149 countries and 960+ cities through its network, from its five regional head offices.

What do the KORVEX values stand for?

Knowledge, Ownership, Relationships, Visibility, Empowerment and eXecution: six values that spell our name and define how we work on every shipment.

How does KORVEX choose the right truck, vessel or flight?

KORVEX combines its own transport team and core fleet with long-standing carrier and haulier partners: the right truck, vessel, aircraft and equipment for every job, from relationships built over more than 15 years, with dedicated fleet available for your lanes.

KV

Let's talk about your supply chain.

Tell us where your business is going. We will show you how KORVEX gets it there.

›Insights
Insights

Know what is coming. Before your cargo does.

A weekly GCC market update, monthly ocean and air updates, advisories on routes and surcharges, customs and compliance changes, and KORVEX news.

149countries in our network960+cities5regional head offices11services, one window
››Market updates
Market updates · Weekly

The short route is shut. The Gulf is still open for business.

Hormuz attacks continued almost daily through October, Riyadh's main airport reopened on 25 October under continuing threats, and carriers keep most Gulf bookings restricted. Here is what changed for GCC cargo, and how KORVEX is routing around it.

Market updates27 Oct 20267 min readBy the KORVEX Insights team
Key points
  • Hormuz attacks continued almost daily through October; mainstream container services still avoid the Strait.
  • Riyadh's King Khalid International Airport reopened on 25 October for Saudi carriers, with threats continuing and schedules still limited.
  • Red Sea Saudi ports stay open but carry extra war-risk premiums after the July blockade declaration.
  • Carriers are reshaping Gulf landbridges via Salalah and Khor Fakkan, with some routes paused.
  • New SASO supplier name and CR marking rule applies to selected regulated products from 1 October.

Key updates this week

Hormuz: attacks on merchant ships continued almost daily through October, including a tanker disabled in the Strait on 26 October, and the US Navy-led JMIC still rates the threat as severe. Mainstream container services have largely avoided the Strait since 28 February, and major carriers keep most Gulf bookings suspended, with Maersk discharging UAE cargo at Fujairah and Khor Fakkan.

Riyadh air cargo: King Khalid International Airport reopened on 25 October, with Terminal 1 for domestic flights and Terminal 2 for international services by Saudi carriers. Activity is still limited, threats against the airport continue and several foreign airlines have not yet resumed, so Saudi air schedules need checking flight by flight.

Red Sea: two opposite trends are running together. Selected Asia to Europe services are returning through Suez, while the Houthi declaration of a blockade on Saudi-affiliated shipping, issued on 20 July, keeps war-risk premiums on Jeddah and Yanbu calls after insurers extended the listed area further north.

Landbridges: Maersk's operational update of 8 October pauses some landbridge bookings, including UAE and Qatar cargo via Jeddah and Oman. Cargo for Kuwait, Iraq, Qatar, Bahrain and the UAE now moves via Salalah or Khor Fakkan instead of Jeddah transhipment, and congestion at Khor Fakkan is pushing some final destinations to Jebel Ali.

Saudi east coast: Dammam and Jubail continue to face booking suspensions for most cargo types on several carriers, and war-risk surcharges apply to those two ports. Red Sea gateways, Jeddah Islamic Port and King Abdullah Port, remain the main way into the Kingdom by sea, with onward road haulage to Riyadh and the Eastern Province.

Ocean: Gulf access depends on the gateway you choose

With Hormuz closed to mainstream container traffic, Upper Gulf cargo is landed outside the Strait at Khor Fakkan, Fujairah, Salalah and Sohar, then moved by feeder or truck. Booking restrictions for reefer, dangerous goods and out-of-gauge cargo remain in place for Kuwait, Bahrain, Qatar and Iraq on major carriers, so cargo type now decides routing as much as destination.

Rate pressure on GCC lanes comes less from base freight and more from emergency charges layered on top. Carriers continue to apply emergency freight rates, war-risk surcharges and operational cost recovery charges on Gulf cargo, and Maersk adds a fee per container on any vessel that transits the Strait. Maersk has also announced a relaunch of its FM1 Asia to Middle East service on the Gemini network.

Air: Riyadh reopening, capacity still thin

The Riyadh reopening restores the central region's main air cargo gateway, but flights are limited and freighter schedules are returning slowly. Cargo for Riyadh can again be planned direct where space is confirmed, with other Saudi airports and road on-carriage kept as the fallback. Airlines are changing schedules daily, so confirmed space should be rechecked within 24 hours of departure.

Across the region, air capacity to and from the Gulf is still well below pre-conflict levels according to WorldACD, while Middle East and South Asia rates are running more than half above last year. Airspace warnings over parts of the Gulf keep routings longer, and jet fuel costs remain far higher than a year ago.

Road and borders: trucks keep the Gulf supplied

Road freight is no longer the backup plan in the Gulf: it is the main mechanism moving containers from bypass ports to inland markets. Industry reports describe long queues and changing compliance checks at regional borders, and empty containers building up inland instead of returning to the coast, which slows equipment turnaround.

On the UAE east coast, trucks at Khor Fakkan and Fujairah have faced waits of up to twelve hours, and officials quoted by Semafor put overland routing from those ports at roughly four to five times the cost of sailing to Jebel Ali. In Saudi Arabia, Mawani's operational corridors continue to redirect Gulf cargo to Jeddah and other Red Sea ports.

Customs: new Saudi marking rule now in force

Since 1 October, selected SASO-regulated products must show the supplier's name and commercial registration number on the product. Categories named in the circular include watercraft, trailers, electric scooters, child restraints and strollers, solar PV systems and electrical lifts. Products that do not comply cannot obtain a certificate through SABER, so labels must be checked before certification starts.

For food, cosmetics, medical devices and medicines, SFDA's consolidated importer guide, published on 9 September, sets out the full electronic clearance path in FASEH, linked to the ZATCA customs declaration in FASAH. Matching product names, invoice lines and registrations remains the most common cause of holds at the port.

Outlook and what KORVEX is doing

We expect Hormuz to stay closed to mainstream container traffic in the coming weeks, with security incidents keeping war-risk charges in place. Air capacity into Saudi Arabia will stay volatile while airlines restore Riyadh schedules. Plan GCC shipments with an alternative gateway named at booking, not after the vessel sails.

Through KV GCC Gateway, KORVEX re-plans every open Gulf shipment against the live situation: Jeddah, King Abdullah Port, Yanbu and Riyadh Dry Port for Saudi Arabia; Sohar and Duqm for Oman and onward GCC moves; Khor Fakkan and Jebel Ali for the UAE. Cargo moves bond to bond where possible, with trucks pre-booked and milestones visible in myKORVEX.

What this means for your cargo
  • Name a primary and an alternative GCC gateway at booking so cargo can be diverted without delay.
  • Budget for emergency and war-risk charges on Gulf lanes; they can change at short notice.
  • Recheck Saudi air bookings daily while Riyadh schedules recover, and keep road on-carriage as a fallback.
  • Confirm SASO marking and SABER certificates before shipping, not on arrival.
Related services:
Keep reading

Related insights

››Market updates
Market updates

Global rates are easing. Gulf costs are not.

Mainline container rates are drifting down from their post-Hormuz peak as Suez traffic slowly returns. For GCC cargo, emergency surcharges, booking restrictions and bypass routings still set the real cost and transit time.

Market updates13 Oct 20268 min readBy the KORVEX Insights team
Key points
  • Drewry's composite index eased to about USD 4,350 per 40-foot container in week 41.
  • Suez transits are rising but remain well below pre-crisis levels; several carriers still use the Cape.
  • Emergency freight rates and war-risk surcharges, not base freight, drive GCC ocean costs.
  • Upper Gulf cargo is landed at Khor Fakkan, Fujairah, Salalah or Sohar and moved inland.
  • Reefer, dangerous goods and out-of-gauge bookings stay restricted for several Gulf destinations.

Demand: softer than the headlines suggest

Underlying container demand is weak heading into the final quarter. Xeneta's chief analyst describes the market as past its post-Hormuz peak for 2026, with Golden Week and Chinese national holidays reducing exports in the first week of October. US imports stayed firm into September, but Asia to Europe volumes have not kept pace with the capacity carriers are deploying.

For the GCC, demand is real but displaced. Cargo that once moved directly into Jebel Ali, Dammam or Kuwait is now landed at bypass ports and moved inland, so volumes appear at Khor Fakkan, Fujairah, Salalah, Sohar and Jeddah rather than at their usual gateways. Food, medicines and industrial inputs make up a large share of Oman's extra imports.

Capacity: plenty of ships, not enough usable space

On paper the fleet is large. In practice, congestion ties up a meaningful share of vessel capacity, estimated at around 12 per cent by C.H. Robinson in its October update, so published capacity overstates what shippers can actually book. Asian ports are recovering after the typhoon season, while North European congestion still causes schedule changes and missed connections.

The Red Sea return is gathering pace without being complete. Maersk and Hapag-Lloyd moved several Gemini services back through Suez in September, MSC partially restored some East to West services from late August, and Drewry counted container ship transits rising towards fifty a week, still well below the pre-crisis level of around eighty. Several Asian carriers continue to route via the Cape.

Rates and news: mainline easing, Gulf add-ons holding

Drewry's World Container Index slipped again in week 41 to about USD 4,350 per 40-foot container, with Shanghai to Rotterdam near USD 3,340 and Shanghai to Genoa flat near USD 3,700. Xeneta expects rates to keep falling without collapsing, so shippers should plan for costs above early 2026 levels for the rest of the year.

Gulf cargo is priced differently. Maersk's emergency freight rate on affected Gulf trades stands at USD 1,800 per 20-foot and USD 3,000 per 40-foot dry container, Hapag-Lloyd's war-risk surcharge on Gulf cargo is USD 1,500 per TEU, and operational cost recovery surcharges apply to the UAE, Bahrain, Qatar, Kuwait and Iraq. These charges, not base freight, now drive most GCC ocean budgets.

Asia to Middle East

Hormuz remains closed to mainstream container services, so Upper Gulf cargo from Asia is discharged at Khor Fakkan, Fujairah, Salalah or Sohar and trucked or fed onward. Reefer, dangerous goods and out-of-gauge bookings stay suspended for Kuwait, Bahrain, Qatar and Iraq on major carriers, while Jeddah and King Abdullah Port are the main sea gateways into Saudi Arabia.

Maersk has announced the relaunch of its FM1 Asia to Middle East service on the Gemini network, a sign that carriers are rebuilding regional coverage around the closure. Transit times remain longer than before February because of relays and inland legs, so allow extra days and confirm the discharge port at booking.

Europe to Middle East

Europe to GCC cargo now follows several patterns. MSC has offered a landbridge from Antwerp to Jeddah or King Abdullah Port with trucking of around 1,300 kilometres via Riyadh to Dammam. Mediterranean services also reach Gulf markets overland through Türkiye and Jordan, and an Egypt corridor via Safaga and NEOM opened in the spring.

Ships calling at Saudi Red Sea ports carry war-risk premiums after the Houthi blockade declaration of July and the northward extension of the insurers' listed area. Expect insurance-related charges on Jeddah and Yanbu calls, and plan inland legs to Riyadh and the Eastern Province as part of the main quote, not as an extra.

Indian Subcontinent to GCC, and US to GCC

Indian Subcontinent to Gulf cargo has absorbed the heaviest swings this year, with congestion at Mundra, Nhava Sheva and Karachi in the spring and ongoing feeder disruption at Colombo. Capacity has improved since, but emergency charges and booking restrictions still apply to most Upper Gulf destinations, so routing via Oman or the UAE east coast remains common.

From the United States, Hapag-Lloyd's war-risk surcharge has covered cargo between the US and the listed Gulf countries since 1 April. US to GCC shipments travel either through Suez to Jeddah or around the Cape to Salalah and the UAE east coast, so the choice of carrier service shapes both cost and arrival port.

What this means for your cargo
  • Ask for all-in Gulf quotes that show base freight and each surcharge separately.
  • Confirm discharge port and inland leg at booking, as carriers can change destinations en route.
  • Allow extra days on Asia, Europe and US to GCC lanes for relays and trucking.
  • Use bonded moves between gateway and destination to avoid paying duty twice.
Related services:
Keep reading

Related insights

››Market updates
Market updates

Demand is up. Gulf capacity is not.

Global air cargo volumes are growing, but capacity to and from the Gulf remains well below pre-conflict levels and Riyadh's main airport is suspended. Rates on Middle East lanes are running far above last year, with fuel the biggest cost driver.

Market updates14 Oct 20266 min readBy the KORVEX Insights team
Key points
  • Global air tonnage rose 9 per cent year on year in September (WorldACD).
  • Capacity to and from the Gulf remains about 17 per cent below late-February levels.
  • Middle East and South Asia air rates were 52 per cent above last year in September.
  • Riyadh's King Khalid International Airport is suspended until at least 17 October.
  • Jet fuel costs in August were almost 80 per cent higher than a year earlier (IATA).

Demand: global growth, Gulf corridors lagging

WorldACD reports worldwide tonnage up 9 per cent year on year in September, with Asia Pacific and North America each up 10 per cent and Middle East and South Asia up 9 per cent. IATA's August figures show global demand up 4.4 per cent, driven by Asia to North America, which has now grown for seven months in a row.

Gulf-linked corridors tell a different story. IATA recorded Middle East carriers' demand up just 1 per cent in August, the weakest of any region, while Europe to Middle East and Middle East to Asia volumes fell by around 11 to 12 per cent. Disrupted airspace and hub connections are still holding regional traffic back.

Capacity: the Gulf gap persists

Global capacity has recovered to slightly above pre-conflict levels, but WorldACD estimates capacity to and from the Gulf area is still down about 17 per cent since late February, and Middle East and South Asia overall about 10 per cent. When the conflict escalated on 28 February, Xeneta estimates it removed around 12 per cent of global air cargo capacity overnight.

Airspace warnings over Iran, Iraq and parts of the Gulf keep routings longer, with Türkiye, the Caucasus and southern corridors carrying more transit traffic. In Saudi Arabia, King Khalid International Airport in Riyadh was suspended until at least 17 October after missile attacks, and some airlines cut Dammam and Jeddah rotations in the week of 13 October.

Rates and fuel

WorldACD's full-market rates in September were 25 per cent higher than a year ago worldwide, and 52 per cent higher on Middle East and South Asia origins, the largest increase of any region. Spot rates in early October were about a third above last year. Asian origins should tighten mid-month as factories reopen after Golden Week.

Fuel is the main pressure point. IATA reports jet fuel prices in August almost 80 per cent higher than a year earlier, and Maersk notes air fuel surcharges of at least 15 per cent of the transport rate. Xeneta now expects long-term shipper rates to rise this year, reversing its earlier forecast of a decline.

Trade lanes into the GCC

Asia to GCC: belly capacity through Gulf hubs remains reduced, and freighters are being pulled towards strong transpacific demand. Book time-critical cargo early in the week and confirm main-deck needs for oversized, dense or temperature-controlled freight, which has the fewest alternatives.

Europe and North America to GCC: Europe to Middle East flows have softened, which keeps space available on some routings, but schedules into Saudi airports are changing daily. For Riyadh consignees, routing via another Saudi gateway with road on-carriage is the practical option until normal operations resume.

How KORVEX is planning air cargo this month

KORVEX matches each shipment to the right tier: KV Air Express for urgent spares and line-down parts, KV Air Priority for planned time-critical freight, and KV Air Economy where a few extra days reduce cost. Where airspace or airport closures bite, KV Sea-Air combines an ocean leg with air from an open hub to keep schedules moving.

Every booking into the GCC is checked against the latest airline and airport notices before uplift, and consignees see milestones and updates in myKORVEX. For Saudi imports, we prepare customs documents before arrival so cargo can clear at whichever airport it lands.

What this means for your cargo
  • Book GCC air cargo earlier and confirm routing, airline and transit hub in writing.
  • Plan Riyadh deliveries via another Saudi airport plus road while the closure lasts.
  • Consider KV Sea-Air or KV Air Economy for cargo that can absorb a few extra days.
  • Expect fuel surcharges to move monthly; review them on every quote.
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››Customs and compliance
Customs and compliance

The rules changed this year. Your paperwork should too.

SABER, SASO and the Ministry of Industry have tightened Saudi import conformity rules several times in 2026. Here is what importers must have in place, what changed, and a checklist to prepare before cargo ships.

Customs and compliance2 Oct 20268 min readBy the KORVEX Insights team
Key points
  • Regulated products need a PCoC per product and a Shipment Certificate per consignment on SABER.
  • SABER expects full 12-digit Saudi tariff codes that match invoice and declaration.
  • More products now need a Ministry of Industry declaration before an SC is issued.
  • Supplier name and CR number marking applies to selected regulated products from 1 October 2026.
  • SFDA-regulated goods clear through FASEH, linked to the ZATCA FASAH declaration.

How SABER works: two certificates, one platform

SABER is SASO's electronic platform for product conformity in Saudi Arabia. For products covered by a SASO technical regulation, the importer registers the product and obtains a Product Certificate of Conformity (PCoC) from an approved conformity assessment body. Each consignment then needs a Shipment Certificate (SC), issued on SABER against a valid PCoC.

A PCoC is generally valid for one year, and an SC cannot be issued once it has expired. The SC links to the customs declaration in ZATCA's FASAH platform, so the product description, tariff code and quantities must match across the commercial invoice, the SABER record and the declaration. A mismatch at any point stops clearance.

What changed in 2026

Tariff codes: industry guidance reports that SABER now expects the full 12-digit Saudi tariff code, matching the invoice, the PCoC application and the customs declaration. Certificates issued under older or shorter codes may still be valid until expiry, but customs can ask for a new certificate if the code, description or regulatory status of a product has changed.

Ministry of Industry declarations: during 2026 SASO has repeatedly widened the list of products whose Shipment Certificate requires a declaration approved by the Ministry of Industry and Mineral Resources. A notice effective 1 May added a cold-rolled steel tariff line, and a mid-year circular reported by conformity bodies extended the rule across steel, building materials, chemicals, machinery and electrical goods.

Supplier marking: from 1 October 2026, selected regulated products must carry the supplier's name and commercial registration number directly on the product. Categories named include tanks, watercraft, trailers, electric scooters, child restraints and strollers, solar PV systems and electrical lifts. Non-compliant products cannot obtain a certificate through SABER, and SASO runs random checks on technical files.

Beyond SASO: ZATCA and SFDA

ZATCA administers the customs declaration in FASAH and collects duty and import VAT at 15 per cent. The importer needs a valid commercial registration and a licensed customs broker, and every declaration must carry the correct tariff code and supporting certificates. Errors in valuation or classification lead to inspections, penalties or re-export.

Food, cosmetics, medical devices and medicines are regulated by the Saudi Food and Drug Authority. Products must be registered or notified in the correct SFDA system, and clearance requests are filed in FASEH, linked to the FASAH declaration. SFDA's importer guide of 9 September 2026 covers sampling, conditional clearance, rejection and a 60-day window to request reconsideration.

Preparation checklist before cargo ships

Confirm the 12-digit Saudi tariff code for every product and use it consistently on the invoice, packing list, SABER record and declaration. Check whether each product falls under a SASO technical regulation, needs a PCoC, needs a Ministry of Industry declaration, or falls under SFDA. Check PCoC expiry dates against the expected arrival date, not the shipping date.

Verify Arabic labelling, supplier name and CR number marking, and any SFDA label rules before goods are packed. Request the Shipment Certificate before the vessel or aircraft arrives. Keep test reports, technical files and declarations in one place, and make sure the consignee details on the bill of lading match the importer of record.

How KORVEX helps

KORVEX handles Saudi compliance as part of the shipment, not as an afterthought. Our Customs Clearance and IOR team checks classification, arranges PCoC and SC certificates, SABER product registration and SFDA requirements, and applies Arabic, SFDA and SABER labels or relabelling in bonded areas when products arrive non-compliant.

For companies without a Saudi entity, KORVEX can act as importer of record so cargo can enter the Kingdom while the customer's Saudi structure is set up. Every certificate, declaration and official-charge receipt is available in myKORVEX, alongside the shipping and commercial documents.

What this means for your cargo
  • Review certificates issued before 2026 against current tariff codes and product lists.
  • Start SABER and Ministry of Industry steps before production finishes, not after shipping.
  • Check product marking at the factory to avoid relabelling costs in Saudi Arabia.
  • Keep one consistent product description across every document.
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››Advisories
Advisories

When a route closes, we open another.

Hormuz closures, Red Sea threats and border queues have shown that a single gateway is a single point of failure. This is how KORVEX keeps GCC cargo moving through alternative ports, bonded transit and cross-stuffing.

Advisories9 Oct 20267 min readBy the KORVEX Insights team
Key points
  • Plan every GCC shipment with a primary and an alternative gateway from the start.
  • KV GCC Gateway covers nine entry points across Saudi Arabia, Oman and the UAE.
  • Bond-to-bond transit means duty and VAT are paid once, at final destination.
  • Cross-stuffing at the gateway frees equipment and avoids returning cargo to origin.

One gateway is a risk. Nine are a network.

Since late February, shippers into the Gulf have learned that ports can close, carriers can suspend bookings and destinations can change while cargo is at sea. Saudi Arabia's port authority opened operational corridors to redirect Gulf cargo to Red Sea ports, and carriers built landbridges through Oman and the UAE east coast. The common lesson: plan the alternative before you need it.

KV GCC Gateway is built on that principle. KORVEX plans Gulf cargo across nine entry points: Jeddah Islamic Port, King Abdullah Port at Rabigh, Yanbu, Dammam and Riyadh Dry Port in Saudi Arabia; Sohar and Duqm in Oman; and Jebel Ali and Khor Fakkan in the UAE. When one closes or congests, cargo is switched to another.

The Red Sea side: Jeddah, Rabigh and Yanbu

Saudi Arabia's west coast ports sit outside the Strait of Hormuz and connect directly to Suez and Asia to Europe services. Cargo landed at Jeddah, King Abdullah Port or Yanbu can move by road to Riyadh, the Eastern Province and onward to Kuwait, Qatar, the UAE and Oman, or stay under bond until it is needed.

These ports carry specific risks too, including war-risk premiums after the Houthi blockade declaration and carrier changes to transhipment rules. That is why KORVEX treats them as part of a network, not a single answer, and checks carrier acceptance and insurance conditions for every booking.

Outside the Strait: Sohar, Duqm and Khor Fakkan

Oman's ports and the UAE east coast sit outside the Strait and have become the main entry points for Upper Gulf cargo. Oman's transport ministry reported a sharp rise in ship calls and handling capacity at Sohar this year. From Sohar and Duqm, KORVEX moves cargo by road to Jebel Ali, Saudi Arabia and Qatar.

Khor Fakkan and Fujairah have run at full capacity at times, with long truck queues. KORVEX watches congestion daily and balances cargo between Khor Fakkan, Sohar and Duqm, so a single port backlog does not hold the whole supply chain. Riyadh Dry Port and Dammam serve as inland and east coast release points when sea access allows.

Bond-to-bond transit: move first, pay duty once

Moving cargo through a gateway country should not mean paying duty there. With bond-to-bond transit, goods land at the gateway port, travel under customs bond by truck to the destination country, and are cleared only on arrival. Duty and VAT are paid once, in the market where goods are sold or used.

Bonded storage adds flexibility. Cargo can wait under bond at the gateway while documents, certificates or buyers are confirmed, and duty is paid only on what is released. For customers with stock serving several GCC markets, this keeps inventory close to demand without committing it to one country too early.

Cross-stuffing and re-routing in practice

When carriers change destinations or stop accepting certain cargo, containers can be stripped at the gateway and their contents cross-stuffed into trucks or into another carrier's equipment. This frees empty containers, avoids long detention bills and lets cargo continue on a different mode or route without returning to origin.

Consider a European spare-parts distributor whose Dammam-bound containers face suspended bookings. KORVEX lands them at Jeddah, moves them under bond by road, and cross-stuffs mixed loads at a bonded facility so each GCC customer receives a separate consignment, with milestones and truck positions shared in myKORVEX.

What this means for your cargo
  • Ask your forwarder which alternative gateway is planned before cargo leaves origin.
  • Use bonded storage to hold stock close to several GCC markets.
  • Keep documents ready for a change of discharge port at short notice.
  • Track trucks and milestones so consignees can plan receiving in advance.
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››Advisories
Advisories

Surcharges are not surprises. If you plan for them.

War-risk, emergency and peak season surcharges now make up a large part of GCC freight costs. Here is what each charge is, when carriers apply it, and how to budget for it.

Advisories10 Oct 20266 min readBy the KORVEX Insights team
Key points
  • War-risk surcharges follow insurers' listed areas and can change with short notice.
  • Emergency surcharges recover rerouting, relay and landbridge costs on disrupted lanes.
  • Peak season surcharges follow demand and usually fall when space loosens.
  • All-in quotes with itemised surcharges and validity dates make comparison possible.

Why surcharges matter more than base freight this year

In 2026, the base ocean rate is often the smaller part of a Gulf shipment's cost. Carriers have layered emergency, war-risk, operational and fuel charges on top, and these change faster than contract rates. A quote that looks competitive on base freight can end up far higher once every surcharge is added.

The answer is not to avoid surcharges, which apply across the market, but to understand them. Knowing what each charge covers, when it starts and who pays it lets you compare quotes properly, set budgets and decide when a different routing or mode makes more sense.

War-risk surcharges

A war-risk surcharge covers the extra insurance premiums and security costs carriers face when ships call in or sail through areas listed as high risk. In March 2026, for example, Hapag-Lloyd introduced a war-risk surcharge of USD 1,500 per TEU on cargo to and from the Upper Gulf, including Dammam and Jubail, with higher amounts for reefer and special equipment.

War-risk charges usually apply to bookings issued after the effective date and sometimes to cargo already at sea. They follow insurers' listed areas, so when the listed area in the Red Sea was extended north this year, calls at Jeddah and Yanbu attracted additional premiums. Separately, some insurers have reduced or withdrawn cover in parts of the region.

Emergency and operational surcharges

Emergency surcharges recover sudden costs that carriers cannot absorb: rerouting around a closed strait, extra feeder legs, landbridge trucking or idle equipment. Maersk's emergency freight rate on affected Gulf trades is USD 1,800 per 20-foot and USD 3,000 per 40-foot dry container, and it also applies a fee per container on vessels transiting Hormuz.

Operational cost recovery surcharges, emergency space surcharges and storage charges at transit ports belong to the same family. They are typically announced with short notice through carrier advisories and can apply per container, per TEU or per booking. Always ask whether a quoted rate includes them and until what date.

Peak season surcharges and rate increases

Peak season surcharges apply when demand outstrips space, often from the third quarter into the run-up to year-end and around Chinese holidays. Carriers combine them with general rate increases, so in a tight month a shipper can see both a peak charge and a higher base rate on the same lane.

Unlike war-risk charges, peak charges follow demand and fall away when space loosens, which makes timing a real lever for shippers with flexible dates. In October, mainline rates are easing, which makes peak surcharges easier to negotiate on Asia to Europe lanes, while Gulf-specific emergency charges remain in place.

How to plan and budget

Ask for all-in quotes that list base freight and each surcharge separately, with validity dates. Build a budget line for surcharges based on the current advisory, and review it monthly. For fixed budgets, agree in advance how new surcharges will be handled, rather than discussing them when the invoice arrives.

KORVEX checks every quote against the latest carrier advisories and shows every charge in the offer. Customers see invoices, official-charge receipts and commercial documents in one place in myKORVEX, so every logistics cost stays in view and finance teams can reconcile charges against the original quote.

What this means for your cargo
  • Add a surcharge budget line for every GCC lane and review it monthly.
  • Check whether quoted rates include war-risk and emergency charges.
  • Agree how new surcharges will be handled before shipping, not after invoicing.
  • Compare the total door-to-door freight cost across routings, not the base rate alone.
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››Company news
Company news

Built for the Kingdom. Ready for the region.

KORVEX runs its Saudi and GCC operations from Jeddah, its regional head office for Saudi Arabia and head office for the GCC region. Offices in Riyadh, Dammam and Jubail bring KORVEX close to customers in every major economic centre of the Kingdom.

Company news6 Oct 20264 min readBy the KORVEX Insights team
Key points
  • Jeddah is KORVEX's regional head office for Saudi Arabia and head office for the GCC region.
  • Offices in Riyadh, Dammam and Jubail cover the Kingdom's main economic centres.
  • KORVEX's Saudi presence is aligned with Saudi Vision 2030 and its logistics ambitions.
  • Saudi teams connect to a network of 149 countries and 960+ cities.

Jeddah at the centre

KORVEX runs its Saudi and GCC operations from Jeddah, its regional head office for Saudi Arabia and its head office for the GCC region. Jeddah sits on the Red Sea, home to Jeddah Islamic Port and close to King Abdullah Port at Rabigh, with direct links to Suez, Asia and Europe and road corridors to every GCC market.

From Jeddah, KORVEX leads its Saudi and GCC operations: ocean, air and land freight, customs clearance and IOR, project logistics, contract logistics and TradeX. The GCC head office also coordinates KV GCC Gateway, the network that plans cargo through Saudi, Omani and UAE gateways.

Riyadh, Dammam and Jubail

Offices in Riyadh, Dammam and Jubail place KORVEX teams next to the Kingdom's government, industrial and energy centres. Riyadh serves headquarters customers, projects and the Riyadh Dry Port; Dammam serves the Eastern Province and King Abdulaziz Port; Jubail serves petrochemical, industrial and energy customers.

Together with Jeddah, these offices give customers one KORVEX team across the Kingdom: one window for freight, customs, compliance and delivery, whichever coast cargo arrives on and wherever it needs to go. Local teams know the ports, the borders and the authorities, and solve problems on the ground.

Aligned with Saudi Vision 2030

Saudi Vision 2030 aims to make the Kingdom a global logistics hub linking three continents. Giga-projects, new industrial zones and growing manufacturing all depend on supply chains that are planned, compliant and in view. KORVEX is investing in the Kingdom to support that ambition with specialists in Saudi customs, SABER and SFDA requirements, project cargo and GCC transit.

"Saudi Arabia is where trade between East and West is being redesigned. We chose Jeddah as our home in the region because it connects the Red Sea to every market in the GCC, and we are building KORVEX here to help our customers grow with the Kingdom," said Shahalam Shaikh, Global Managing Director & Co-Founder.

Part of a worldwide network

The Saudi offices work alongside KORVEX regional head offices in the United States, the United Kingdom, Egypt and Indonesia, and a network that reaches 149 countries and more than 960 cities. Customers manage shipments, documents and invoices through myKORVEX, on the web and on mobile. One window. One solution. Built on trust. Delivered with excellence.

What this means for your cargo
  • One KORVEX team for freight, customs and delivery across the whole Kingdom.
  • Local specialists for SABER, SFDA and customs requirements at the Kingdom's main gateways.
  • Direct access to KV GCC Gateway for onward moves to all GCC markets.
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››Company news
Company news

Saudi Arabia is the hub. Oman is the next gateway.

KORVEX is expanding across the GCC, with Oman as its second step after Saudi Arabia. Sohar and Duqm give customers new gateways into the Gulf, with more markets to follow.

Company news20 Oct 20263 min readBy the KORVEX Insights team
Key points
  • Oman is KORVEX's second step in the GCC, after Saudi Arabia.
  • Saudi Arabia remains the hub and gateway to the GCC.
  • Sohar and Duqm join KV GCC Gateway as entry points outside the Strait of Hormuz.
  • More GCC markets will follow, building one KORVEX network across the region.

A decisive move across the GCC

KORVEX is investing in the GCC with a clear plan: Saudi Arabia as the hub and gateway to the region, and a presence in each market where customers need us. Oman is KORVEX's second step in the GCC, and more markets will follow.

Oman sits outside the Strait of Hormuz, on the Arabian Sea and the Gulf of Oman. This year has shown how valuable that position is: Omani ports have become essential entry points for cargo bound for the Upper Gulf, and Oman is investing in rail and logistics links to its neighbours.

Sohar and Duqm as KORVEX gateways

Sohar and Duqm join Jeddah, King Abdullah Port, Yanbu, Dammam, Riyadh Dry Port, Jebel Ali and Khor Fakkan in KV GCC Gateway. From Sohar and Duqm, KORVEX moves containerised, non-containerised and breakbulk cargo by road to Jebel Ali, Saudi Arabia and Qatar, bond to bond where possible.

For customers, this means another way into the GCC when a route closes or a port congests, local KORVEX teams to handle transit and delivery in Oman, with customs clearance through our network, and bonded storage to hold stock close to several Gulf markets at once.

One network, one window

KORVEX Oman works as part of one GCC team led from Jeddah, connected to KORVEX regional head offices in the United States, the United Kingdom, Saudi Arabia, Egypt and Indonesia, and a network that reaches 149 countries and more than 960 cities.

Customers in Oman manage booking requests, live tracking, milestones, documents and invoices in myKORVEX, on the web and on mobile, with the same standards they receive in every KORVEX market. One window. One solution.

What this means for your cargo
  • More routing options into the GCC through Omani ports.
  • Bond-to-bond moves from Sohar and Duqm to the UAE, Saudi Arabia and Qatar.
  • Local KORVEX teams for delivery in Oman, with customs clearance through our network.
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›Careers
Careers

Not just a job. A journey with KORVEX.

Freight, customs, warehousing, transport and customer service teams across six countries, growing with every market we open.

149countries in our network960+cities5regional head offices11services, one window
Why join us

Four reasons people stay.

01Grow in every directionMove across services, offices and countries as you grow. Your next role may be in a market you have not seen yet.
02Learn from specialistsWork beside brokers, project engineers and operations leads who share what they know, every day.
03Bring your ideasDifferent backgrounds, different markets, one team. The best idea wins, wherever it comes from.
04Make a real impactYour work keeps production lines running, hospitals supplied and launches on time. You will see it.
Our values, for our people

The six letters you will live by.

KnowledgeKnowledgeKnow the business. See what's coming. Solve with confidence.We learn how each customer runs before we move a single box, so every plan starts from their business.
OwnershipOwnershipTake responsibility. Follow through. Own the outcome.One KORVEX team stays with every shipment from the first enquiry to the final delivery.
RelationshipsRelationshipsRespect every partner. Honour every agreement. Succeed together.Customers, carriers and partners are engaged early, respected always and growing with us.
VisibilityVisibilityNo surprises. Customers and partners always in view.Status, documents and costs shared through myKORVEX before anyone has to ask.
EmpowermentEmpowermentTrust our people. Equip them to lead and grow.Specialists trusted to decide on the spot, with the tools and authority to act.
eXecutioneXecutionDo what we promise. Every shipment, every time.Plans carried out with precision, from the cut-off to the final signature.
What you gain at KORVEX

More than a role. A direction.

GrowthA clear path to grow with the business: new services, new offices and new markets open as KORVEX expands.
OwnershipReal responsibility early. You run your shipments, your customers and your decisions, with the trust to act.
LearningBrokers, project engineers and control-tower specialists who teach, and the tools to learn fast.
International exposureOne team across the USA, the UK, Saudi Arabia, Egypt, Indonesia and Oman, working on lanes that span the world.
ImpactYour work keeps production lines running, hospitals supplied and launches on time. You see the result.
What our people say

In their words.

Every day I solve a different puzzle for a customer, and I am trusted to make the call. That is rare in this industry.
DB
Daniel BrooksFreight operations · KORVEX USA · Miami · 4 years with KORVEX
I know every customer by name and every shipment by heart. myKORVEX means I spend my time helping, not chasing.
ST
Sophie TurnerCustomer service · KORVEX UK · London · 3 years with KORVEX
I have worked with many companies, and KORVEX is different. Here customs is not a standard declaration at the end of the job. We are in the plan from day one, solving the customer's shipment before it reaches the border.
FA
Faisal Al-HarbiCustoms brokerage · KORVEX Saudi Arabia · Jeddah · 1 year with KORVEX
My first year at KORVEX taught me more than I expected, because the specialists here share what they know and trust you to use it.
MH
Mariam HassanQuality control · KORVEX Egypt · Alexandria · 2 years with KORVEX
We run the warehouse like it is the customer's own store. The pride in getting it right is real.
RP
Rizky PratamaWarehouse operations · KORVEX Indonesia · Jakarta · 5 years with KORVEX
Being part of the GCC expansion from the start is something I will talk about for the rest of my career.
SA
Salim Al-BalushiTransport operations · KORVEX Oman · Muscat · 2 months with KORVEX
Current openings

Find your place on the team.

Openings across our offices. Filter by country.

Freight Operations Coordinator, OceanFreight operationsRun FCL and LCL bookings from quote to delivery: carrier space, documents, milestones and customer updates in myKORVEX. Two or more years in ocean freight operations.
Miami, USAFull time
Customer Service ExecutiveCustomer serviceFirst point of contact for customers: shipment updates, documents and issue resolution, working closely with operations. Freight forwarding experience preferred.
Miami, USAFull time
Air Freight Operations ExecutiveFreight operationsHandle export and import air shipments, including consolidations, dangerous goods and time-critical cargo, with airline bookings and UK customs coordination. Two or more years in air freight.
London, UKFull time
Quality Control OfficerQuality controlAudit shipment files, service measures and procedures across our offices, and lead corrective actions. Experience with ISO 9001 or quality systems in logistics.
London, UKFull time
Licensed Customs BrokerCustoms brokerageFile declarations on FASAH, manage SABER and SFDA requirements and handle inspections at Saudi ports and borders. Saudi national holding a valid ZATCA customs broker licence.
Jeddah, Saudi ArabiaFull time
Warehouse Supervisor, BondedWarehouse operationsLead daily bonded warehouse operations: receiving, stock control against customs entries, releases and safety. Experience in bonded or free-zone warehousing.
Jeddah, Saudi ArabiaFull time
Transport Planner, GCC Cross-borderTransport operationsPlan and dispatch full and cross-border loads across the GCC, with border documents, haulier coordination and live tracking. Experience in GCC land transport.
Jeddah, Saudi ArabiaFull time
Customs Clearance OfficerCustoms brokeragePrepare and file Egyptian customs declarations, ACID and Nafeza registrations, and follow inspections through to release. Experience with Egyptian customs procedures.
Alexandria, EgyptFull time
Customer Service CoordinatorCustomer serviceKeep customers informed from booking to delivery, coordinate documents and resolve issues with operations. Arabic and English required.
Alexandria, EgyptFull time
Warehouse Operations ExecutiveWarehouse operationsRun receiving, put-away, picking and dispatch in our Jakarta warehouse, with accurate stock records. Warehouse experience; Bahasa Indonesia and English.
Jakarta, IndonesiaFull time
Freight Operations Executive, Sea and AirFreight operationsManage sea and air shipments from booking to delivery, working with carriers, customs and customers. Two or more years in freight forwarding operations.
Jakarta, IndonesiaFull time
Transport Operations CoordinatorTransport operationsCoordinate trucks and cross-border moves between Oman, the UAE and Saudi Arabia, with border documents and customer updates. Experience in Oman land transport.
Muscat, OmanFull time
Apply

Send your CV.

Simple and quick. Tell us who you are and where you want to grow.

FAQ

Questions we hear most

Straight answers from the KORVEX team. Not covered here?

How do I apply?

Choose an opening and press Apply, or send an open application with the form on this page. Attach your CV and tell us where you would like to work.

Can I apply if I do not see the right role?

Yes. Send an open application with the role family and location you have in mind. We keep strong profiles in mind as our offices grow.

Where can I work with KORVEX?

Our teams work from the USA, the UK, Saudi Arabia, Egypt, Indonesia and Oman, across freight operations, customs brokerage, customer service, warehouse and transport operations and quality control.

What happens after I apply?

Our team reviews every application. If your profile matches an opening, we will contact you to arrange a first conversation.

›Partner with us
Partner with us

Grow with us. Not just for us.

Shipping lines, airlines, hauliers, overseas agents, customs brokers, warehouse operators and suppliers: engaged early, respected always and growing with KORVEX.

149countries in our network960+cities5regional head offices11services, one window
Who we work with

Seven kinds of partner. One standard.

Shipping linesOcean capacity on the lanes our customers run, with early, reliable bookings.
AirlinesAir cargo capacity for KV Air Express, Priority and Economy.
HauliersDomestic, GCC cross-border, bonded and heavy-haul road capacity.
Overseas agentsForwarders who handle origin and destination with KORVEX standards.
Customs brokersClearance at ports, airports and land borders, working to our plan.
Warehouse operatorsBonded and general storage where our customers need it.
Manufacturers and suppliersProducts for KORVEX TradeX customers, under their brands or yours.
Not on the list?If you move, clear, store or supply what our customers need, register anyway.
Why partner with KORVEX

Engaged early. Respected always. Growing with us.

01Engaged earlyWe bring partners in at planning, not at the last minute.
02Respected alwaysClear instructions, honest feedback and agreements we honour.
03Growing with usNew opportunities open as KORVEX enters new markets and lanes.
04One systemBookings, documents and milestones shared through one platform.
How it works

From registration to first job.

RegisterTell us who you are, where you operate and what you do best.
ReviewOur team checks your profile, references and compliance.
OnboardAgreements, rates and standards set out clearly.
GrowFirst jobs, regular reviews and more volume as we grow together.
Register

Join the KORVEX partner network.

Choose your partner type and the form adapts to it.

Overseas agent details

Customs broker details

Haulier details

Shipping line details

Airline details

Warehouse details

Supplier details

FAQ

Questions we hear most

Straight answers from the KORVEX team. Not covered here?

Who can register as a KORVEX partner?

Overseas agents and forwarders, customs brokers, hauliers, shipping lines, airlines, warehouse operators and manufacturers or suppliers who meet our standards for service, safety and compliance.

How long does the review take?

Our partner team reviews every registration and contacts you once the review is complete, usually after checking references and compliance documents.

Do I need to be part of a network?

No. Independent companies are welcome. If you belong to a network, add your membership number to help us review your profile.

How do partners receive work?

Through clear instructions from the KORVEX team and our shared platform: bookings, documents and milestones in one place.

›Get a quote
Get a quote

One form. Every service. A plan, not just a price.

Choose your service and the form adapts to it. A KORVEX specialist replies with routing, timing and a clear rate.

149countries in our network960+cities5regional head offices11services, one window

1. Choose your service

Choose your main service. The form shows the scope and options for it, including services at origin and destination.

Route and scope

Choose the Incoterms® rule and we will show what it usually means for your scope.

Ocean freight details

Air freight details

Chargeable weight appears here as you type (volumetric weight: L x W x H in cm divided by 6,000).

KV Sea-Air details

Land freight details

Customs clearance and Importer of Record details

KV GCC Gateway details

Project logistics details

Event logistics details

Contract logistics details

Order Management details

KORVEX TradeX details

2. Your shipment and contact

FAQ

About quotations

Straight answers from the KORVEX team. Not covered here?

How quickly will I receive a quote?

A KORVEX specialist reviews every request. We contact you as soon as possible. Project, contract logistics and TradeX requests may need a short call first, so we understand your cargo before we quote.

What if my shipment needs more than one service?

Choose the main service, then tick the services you need at origin and destination and anything else under "Also need". One KORVEX team will quote the whole solution.

Is my information kept confidential?

Yes. Your details are used only to prepare your quotation, as set out in our privacy policy.

› Track a shipment
Track a shipment

Know where it is. Know what is next.

Enter any reference for a KORVEX shipment. Customers see the full picture, documents and costs in myKORVEX.

Try KVJEDOF2604817
myKORVEXWhere do I find my reference?
  • Master B/LOn the carrier's bill of lading, issued after the vessel sails.
  • House B/LOn the KORVEX bill of lading sent to you.
  • Container no.Four letters and seven digits, e.g. MSKU1234567.
  • Air waybillEleven digits: airline prefix and number.
  • KORVEX job no.On every KORVEX booking confirmation and in myKORVEX.
What you see

Every milestone, in one view.

SAMPLE SHIPMENT

KVJEDOF2604817

On schedule
FromShanghai, CN
ToJeddah, SA
ModeOcean · FCL 40HC
Booking confirmedSpace and equipment secured
02 Oct
Gate-in and loadedShanghai Yangshan
06 Oct
Departed originVessel sailed on schedule
07 Oct
Transhipped at SingaporeConnecting vessel confirmed
14 Oct
Discharged at JeddahImport declaration lodged
Today
Customs clearancePre-checked documents
Planned
Delivered to doorProof of delivery in myKORVEX
Planned
Full details in myKORVEX
ShanghaiSingaporeJeddahRiyadh (delivery) Ocean · FCL 40HC · Vessel discharged at Jeddah today
Every mode in view

Ocean, air or road. Always in view.

OceanContainer events from gate-in to empty return: loaded, sailed, transhipped, discharged, released.
AirAir waybill status from acceptance to arrival: booked, departed, arrived, released, delivered.
RoadTruck positions on the map, border crossings and proof of delivery for every load.
AlertsEmail on every milestone and WhatsApp updates on progress, to the people you choose.
myKORVEX log-in
FAQ

Tracking questions

Straight answers from the KORVEX team. Not covered here?

Which references can I use?

Master or house bill of lading, container number, air waybill or your KORVEX job number (for example KVJEDOF2604817).

Why can I not find my shipment?

New bookings appear once the carrier confirms them. Check the reference, or contact your KORVEX team, who can check the latest status for you.

How do I see documents and invoices?

Log in to myKORVEX, the web portal and mobile app every KORVEX customer receives. Every milestone, document, invoice and official-charge receipt is there.

›Contact
Contact

Talk to people who know your cargo.

Choose what you need, find your nearest KORVEX office, or send us a message. We are here for customers, partners and future colleagues.

149countries in our network960+cities5regional head offices11services, one window
Our offices

Find your KORVEX regional office.

Choose a country. The globe stops and zooms to our regional offices there, with our network cities around them.

Regional officeNetwork city
USAMiamiGlobal head office · Regional head office, the Americas1221 Brickell Avenue, Suite 900, Miami, FL 33131, United Statesops.us@korvexsupplychain.comsales.us@korvexsupplychain.com
USADenverOffice, USA1500 N Grant St, Suite 5656, Denver, CO 80203, United Statesops.us@korvexsupplychain.comsales.us@korvexsupplychain.com
UKLondonRegional head office, EuropeLevel 18, 40 Bank Street, Canary Wharf, London E14 5NR, United Kingdomops.uk@korvexsupplychain.comsales.uk@korvexsupplychain.com
Saudi ArabiaJeddahRegional head office, GCCOffice 1204, Jameel Square, Prince Mohammed bin Abdulaziz St (Tahlia), Al Andalus, Jeddah 23326, Saudi Arabiaops.sa@korvexsupplychain.comsales.sa@korvexsupplychain.com
Saudi ArabiaJubailRegistered office, Saudi ArabiaBuilding 4368, Al Baladiya St, Secondary No. 8265, Al Safat Dist., Al Jubail 35514, Saudi Arabiaops.sa@korvexsupplychain.comsales.sa@korvexsupplychain.com
Saudi ArabiaRiyadhOfficeOffice 805, Al Olaya Towers, Olaya St, Al Olaya, Riyadh 12213, Saudi Arabiaops.sa@korvexsupplychain.comsales.sa@korvexsupplychain.com
Saudi ArabiaDammamOfficeOffice 402, Al Mousa Commercial Centre, King Saud St, Al Faisaliyah, Dammam 32272, Saudi Arabiaops.sa@korvexsupplychain.comsales.sa@korvexsupplychain.com
EgyptAlexandriaRegional head office, AfricaMansour Office Building, Building No. 12, Salah Salem Street, Downtown, 2nd and 3rd Floors, Alexandria 5372010, Egyptops.eg@korvexsupplychain.comsales.eg@korvexsupplychain.com
IndonesiaJakartaRegional head office, Southeast AsiaMenara Astra, 37th Floor, Jl. Jend. Sudirman Kav. 5-6, Jakarta 10220, Indonesiaops.id@korvexsupplychain.comsales.id@korvexsupplychain.com
OmanMuscatOfficeOffice 31, Muscat Grand Mall Office Tower, Al Khuwair, Muscat 133, Sultanate of Omanops.om@korvexsupplychain.comsales.om@korvexsupplychain.com

Send us a message

General enquiries

info@korvexsupplychain.com

One inbox, routed to the right team in the right country.

Group companies

Korvex Logistics and TradeX Solutions LLC, Miami, USA
Korvex Logistics and TradeX Solutions Limited, London, UK
Korvex Logistics and TradeX L.L.C., Saudi Arabia
Korvex Logistics and TradeX Solutions LLC, Alexandria, Egypt

FAQ

Contact questions

Straight answers from the KORVEX team. Not covered here?

Who should I contact for an existing shipment?

Your KORVEX team, through myKORVEX tasks or the ops email of the office handling it. Choose Existing shipment in the form and we will route it.

Do you have offices in the GCC?

Yes. Jeddah is our regional head office for Saudi Arabia and our head office for the GCC, with our registered office in Jubail, offices in Riyadh and Dammam, and an office in Muscat, Oman.

Can I visit an office?

Yes, by appointment. Send us a message and the local team will arrange it.

›Tools and glossary
Tools and glossary

Answers in seconds. Not after three emails.

Volume and chargeable-weight calculators, container and pallet guides, Incoterms explained and 120 logistics and customs terms, free for everyone.

149countries in our network960+cities5regional head offices11services, one window
Jump to

Volume and chargeable weight calculator

Volume in cubic metres is length x width x height in metres, multiplied by the number of pieces. For example, 10 cartons of 0.6 x 0.4 x 0.5 m make 1.2 CBM. Add up to five lines with different dimensions.

Length (cm)Width (cm)Height (cm)PiecesGross weight per piece (kg)
1
2
3
4
5
Total pieces-
Total volume-
Total gross weight-
Air chargeable weight-
Ocean LCL chargeable (W/M)-
Air volumetric weight-

IATA volumetric divisor 6,000 cm³ per kg, i.e. 1 CBM = 167 kg. Airlines bill on whichever is greater, the actual gross weight or the volumetric weight, so light bulky cargo is charged on its size. LCL is usually charged per revenue ton: 1 CBM or 1,000 kg, whichever is greater. A shipment of 3 CBM weighing 1,800 kg is therefore billed as 3 revenue tons. Final chargeable weight is confirmed by the carrier on measurement.

Will it fit? Container guide

Choose a container to see inside dimensions, volume and payload.

Container guide

Every box, measured.

Typical inside dimensions in metres. Exact figures vary by carrier and build year.

TypeISO codeInside L x W x H (m)Door W x H (m)CBMMax payload (kg)Best for
20' dry22G15.9 x 2.35 x 2.392.34 x 2.2833.228,200General cargo in cartons, pallets or bags, and dense goods such as tiles, steel parts and machinery that reach the weight limit before the space runs out.
40' dry42G112.03 x 2.35 x 2.392.34 x 2.2867.726,700Larger volumes of general cargo, furniture, consumer goods and spare parts where volume matters more than weight.
40' high cube45G112.03 x 2.35 x 2.692.34 x 2.5876.326,500Light, bulky goods and taller items: an extra 30 cm of height for double-stacked pallets, furniture, textiles and e-commerce stock.
45' high cubeL5G113.56 x 2.35 x 2.692.34 x 2.5886.027,700Maximum volume for light cargo on lanes and road networks that accept 45' units; common for retail and consumer goods.
20' reefer22R15.44 x 2.29 x 2.272.29 x 2.2628.327,400Dense temperature-controlled cargo such as frozen meat, dairy and pharmaceuticals, typically from about -30 to +30 degrees C.
40' reefer high cube45R111.58 x 2.29 x 2.552.29 x 2.5767.529,000Higher volumes of chilled and frozen goods: fruit, vegetables, seafood, confectionery and temperature-sensitive healthcare products.
20' open top22U15.89 x 2.35 x 2.352.34 x 2.2732.528,100Heavy or tall items loaded from above by crane, such as machinery, stone blocks and coils; a removable tarpaulin covers the top.
40' open top42U112.03 x 2.35 x 2.352.34 x 2.2766.426,600Long or over-height cargo that must be crane-loaded, such as pipes, timber, steel structures and equipment slightly taller than a standard box.
20' flat rack22P15.62 x 2.2 x 2.23Open sidesn/a30,000Heavy, wide or over-height pieces such as transformers, generators, vehicles and machinery; end walls only, loaded from the top or sides.
20' collapsible flat rack22P35.62 x 2.2 x 2.23Open sidesn/a30,000Same deck and payload class as the fixed-end 20' flat rack; the end walls fold flat so empty units stack for return. Exact figures vary by carrier.
40' collapsible flat rack45P311.65 x 2.2 x 1.96Open sidesn/a40,000Long and heavy out-of-gauge cargo such as boats, construction equipment, pipes and project modules that extend beyond standard dimensions.
20' platform22P06.06 x 2.44 x open (deck)n/a (no walls)n/a30,000A flat deck with no walls for very heavy or very wide units; several platforms can be combined to carry a single large piece.
20' tank (ISO tank)22T66.06 x 2.44 x 2.59 (frame)n/a (top manlid)21 to 2626,000Bulk liquids, chemicals, food-grade oils and liquefied gases in a stainless steel tank inside a 20' frame; capacity typically 21,000 to 26,000 litres. Dimensions shown are external frame size.
Pallet guide

Pallets per container.

PalletSize (mm)Per 20'Per 40'Notes
Euro pallet (EUR / EPAL)1200 x 8001124Standard across Europe and common on European export flows into the GCC; up to 30 fit in a 40' pallet-wide container.
Standard / industrial pallet1200 x 10001021The most widely used size across Saudi Arabia and the GCC, and an ISO standard pallet; 21 fit in a 40' with a mixed loading pattern, 20 if all pallets face the same way.
US pallet (GMA)1219 x 10161020North American standard (48 x 40 inches); found on cargo from the USA and Canada.
Asian / square pallet1100 x 11001020Common on imports from Asia into the GCC; its square shape suits mixed loading patterns.
Chemical pallet (CP3 / CP9)1140 x 11401020Used for drums and bagged chemical cargo; sized to load two across a standard container. Square 1200 x 1200 pallets load only one across: 4 per 20' and 10 per 40'.
Incoterms® 2020

Who pays, who carries the risk, and where.

Any mode of transport 7 rules

EXW
Ex WorksAny mode

The seller makes the goods available at its own premises. The buyer arranges all transport, takes the risk from that moment and handles export and import clearance.

KORVEX tipThe buyer must still clear export in the seller's country, which can be hard without a local presence; FCA is often the cleaner choice.
FCA
Free CarrierAny mode

The seller clears the goods for export and hands them to the buyer's carrier at a named place. Risk passes at handover; the buyer arranges main carriage and import clearance.

KORVEX tipName the place precisely: at the seller's premises the seller loads the truck, elsewhere the seller delivers but does not unload.
CPT
Carriage Paid ToAny mode

The seller clears export and pays main carriage to the named destination, but risk passes to the buyer when goods are handed to the first carrier. The buyer clears import.

KORVEX tipCost and risk split at different points, so the buyer should arrange its own cargo insurance from origin.
CIP
Carriage and Insurance Paid ToAny mode

As CPT, with the seller also buying cargo insurance to the destination. Risk passes at handover to the first carrier; the buyer clears import.

KORVEX tipUnder Incoterms 2020 CIP requires the higher level of cover, Institute Cargo Clauses (A), unless the parties agree otherwise.
DAP
Delivered at PlaceAny mode

The seller arranges carriage and bears risk until the goods arrive at the named place, ready for unloading. The seller clears export; the buyer unloads and clears import, paying duties and VAT.

KORVEX tipAgree who pays destination terminal and demurrage charges if import clearance is delayed, to avoid disputes at arrival.
DPU
Delivered at Place UnloadedAny mode

The seller arranges carriage and bears risk until the goods are unloaded at the named place. The seller clears export; the buyer clears import.

KORVEX tipOnly use DPU if the seller can arrange unloading at destination, for example a crane or forklift on site.
DDP
Delivered Duty PaidAny mode

The seller carries cost and risk all the way to the named destination, clears export and import, and pays duties and import VAT. The buyer only unloads.

KORVEX tipThe seller needs an importer of record in the destination country; in Saudi Arabia an IOR service can fill that role.

Sea and inland waterway 4 rules

FAS
Free Alongside ShipSea and inland waterway

The seller clears export and places the goods alongside the vessel at the named port. Risk passes there; the buyer arranges ocean freight and import clearance.

KORVEX tipBest suited to breakbulk and bulk cargo; for containers, FCA fits better because boxes are handed over at the terminal, not alongside.
FOB
Free on BoardSea and inland waterway

The seller clears export and loads the goods on board the vessel nominated by the buyer. Risk passes once on board; the buyer pays ocean freight and clears import.

KORVEX tipWidely used for containers, but the seller carries risk while the box waits at the terminal; FCA reflects that handover more accurately.
CFR
Cost and FreightSea and inland waterway

The seller clears export and pays ocean freight to the destination port, but risk passes to the buyer once goods are on board at origin. The buyer clears import.

KORVEX tipThe buyer carries the risk at sea while the seller picks the carrier, so the buyer should insure the cargo itself.
CIF
Cost, Insurance and FreightSea and inland waterway

As CFR, with the seller also buying cargo insurance to the destination port. Risk passes once goods are on board; the buyer clears import.

KORVEX tipCIF only requires minimum cover, Institute Cargo Clauses (C); buyers of high-value goods should request broader cover in the contract.
Glossary

120 terms. Plain English.

Warehousing3PL (Third-Party Logistics)An outside logistics company that runs operational services, such as warehousing, transport and fulfilment, for a business.
Warehousing4PL (Fourth-Party Logistics)A logistics integrator that manages the whole supply chain on a customer's behalf, coordinating several 3PLs, carriers and systems.
Warehousing5PL (Fifth-Party Logistics)A model that plans and manages networks for many supply chains together, using aggregated volume and technology to optimise them.
LandAbnormal load permitOfficial permission to move cargo exceeding legal size or weight limits on public roads, often with set routes, times and escort vehicles.
DocumentsArrival noticeA notice from the carrier or forwarder telling the consignee that cargo is due or has arrived, with charges payable and next steps.
WarehousingASN (Advance Shipping Notice)An electronic notice sent before goods arrive, listing what is coming, so the receiving warehouse can plan labour and space.
GeneralAsset-lightAn operating model where a logistics company manages transport and storage through a network of trusted carriers and facilities instead of tying capital in fleets and buildings.
CustomsATA CarnetAn international customs document for temporary import of goods such as exhibition displays, professional equipment and samples, without paying duties, as long as they are re-exported in time.
DocumentsAWB (Air Waybill)The air transport contract and receipt for goods. It is non-negotiable and travels with the cargo; each AWB has an 11-digit number used for tracking.
LandAxle loadThe weight carried by each axle of a vehicle. Road authorities set limits, so heavy cargo needs more axles or special permits.
DocumentsB/L (Bill of Lading)The key ocean shipping document: a receipt for the goods, evidence of the contract of carriage and, when negotiable, a document of title needed to collect the cargo.
OceanBAF (Bunker Adjustment Factor)A surcharge that lets shipping lines pass changes in fuel cost on to shippers. It is reviewed regularly, often monthly or quarterly, and is quoted per container or per revenue ton.
AirBelly cargoFreight carried in the lower deck of passenger aircraft. It offers wide route coverage but limited height, so tall pieces need a freighter.
OceanBlank sailingA scheduled voyage, or a port call within it, that a carrier cancels to manage capacity. Cargo booked on it has to be moved to another vessel.
CustomsBonded warehouseA customs-approved store where imported goods can be held without paying duty and VAT. Taxes fall due only when goods are released into the local market, and re-exports leave untaxed.
OceanBreakbulkCargo shipped as individual pieces, crates or bundles rather than in containers, often because it is too large or heavy. It is lifted directly into the hold or onto the deck of a general cargo vessel.
OceanCAF (Currency Adjustment Factor)A surcharge, usually a percentage of the freight, that protects carriers against exchange-rate movements between the currency of the rate and the currency of their costs.
TradeCargo insuranceCover against physical loss of or damage to goods in transit. Carrier liability is limited by convention, so separate insurance protects the full value.
OceanCarrier haulage and merchant haulageCarrier haulage means the shipping line arranges the inland truck move of the container; merchant haulage means the shipper or its forwarder arranges it. The choice affects cost, control and free time.
AirChargeable weightThe weight an air shipment is billed on: the greater of its actual gross weight and its volumetric weight. Light, bulky goods are charged on volume, dense goods on weight.
AirCharterHiring a whole aircraft, or a large part of one, for a single customer's cargo. Used for oversized pieces, very large volumes, remote destinations or tight deadlines.
DocumentsCMRThe consignment note for international road transport under the CMR Convention. It records sender, receiver, goods and carrier, and sets the carrier's liability terms.
DocumentsCommercial invoiceThe seller's invoice to the buyer showing goods, values, Incoterm and parties. It is the main document customs uses to assess duties and taxes.
AirConsolidationGrouping shipments from several shippers under one master air waybill to secure better rates and space. Each shipper still receives its own house air waybill.
GeneralControl towerA central team and system that monitors shipments end to end, spots exceptions early and coordinates the response.
DocumentsCOO (Certificate of Origin)A document, usually issued by a chamber of commerce, confirming the country where goods were produced. It is used for duty rates, trade agreements and import controls.
WarehousingCross-dockingMoving goods from inbound to outbound transport with little or no storage time, sorting them at the dock for onward delivery.
LandCurtainsiderA trailer with sliding fabric sides that open fully for side loading by forklift, while protecting cargo from weather and dust in transit.
CustomsCustoms brokerA licensed specialist who prepares and submits customs declarations and handles clearance on behalf of importers and exporters.
CustomsCustoms valuationThe method customs uses to set the value on which duty is charged, normally the transaction value plus freight and insurance to the border.
OceanCut-offThe latest time to deliver a container, submit documents or file the VGM for a sailing. Missing a cut-off usually means the cargo rolls to the next vessel.
WarehousingCycle countCounting part of the inventory on a rolling schedule instead of closing the warehouse for a full stocktake.
GeneralDangerous goodsMaterials that pose a risk to health, safety, property or the environment in transport, classified into nine UN hazard classes.
DocumentsDangerous goods declarationThe shipper's signed statement that hazardous cargo is correctly classified, packed, marked and labelled for transport.
LandDedicated fleetTrucks reserved for one customer on agreed routes, for a monthly, short-term or long-term period, giving reliable capacity when volumes are steady.
DocumentsDelivery orderAn instruction from the carrier or its agent authorising the release of cargo to the consignee or its haulier at destination.
OceanDemurrageA daily charge from the shipping line when a full container stays inside the port or terminal beyond the free time. It is the main reason fast clearance and early document checks matter.
OceanDetentionA daily charge for keeping the line's container outside the terminal beyond the agreed free days, for example while it is being unloaded at the consignee's site. The clock runs until the empty box is returned.
AirDGR (Dangerous Goods Regulations)The IATA rules for packing, labelling, documenting and carrying hazardous materials by air. Shipments must be classified and declared correctly before acceptance.
CustomsDuty drawbackA refund of import duty paid on goods that are later re-exported, or used to make products that are exported.
CustomsEOR (Exporter of Record)The party responsible for export compliance in the country of origin, including declarations and any export licences.
GeneralETD and ETAEstimated time of departure and estimated time of arrival, the planned milestones every shipment is tracked against.
CustomsFASAHSaudi Arabia's national single window for trade, where customs declarations, permits and port procedures are handled online.
OceanFCL (Full Container Load)A shipment that fills, or is booked as, a whole container for one shipper. The container is sealed at origin and travels unopened to the consignee, which keeps handling low.
OceanFeeder vesselA smaller ship that carries containers between hub ports and smaller ports that large mainline vessels do not call at.
WarehousingFEFO (First Expired, First Out)A rotation method where stock with the nearest expiry date is picked first, whatever its arrival date. Essential for food, pharmaceuticals and cosmetics.
OceanFEUForty-foot Equivalent Unit, equal to two TEU. Ocean rates on many trade lanes are quoted per FEU.
WarehousingFIFO (First In, First Out)A stock rotation method where the oldest stock is picked first. It suits most general goods and reduces the risk of ageing inventory.
LandFlatbedAn open trailer without sides or roof, loaded from the top or sides. Common for steel, pipes, machinery and building materials.
OceanFree timeThe number of days a line or terminal allows before demurrage, detention or storage charges start. Extra free time can often be negotiated at booking, which is far cheaper than paying penalties later.
CustomsFree zoneA designated area treated as outside the customs territory, where goods can be stored, processed or traded without duty until they enter the local market.
GeneralFreight forwarderA company that organises shipments for importers and exporters: booking transport, preparing documents, arranging clearance and managing the move from origin to destination.
AirFreighterAn aircraft configured for cargo only, with main-deck space for taller and heavier pieces than a passenger aircraft can take.
LandFTL (Full Truckload)A truck booked for one customer's cargo, moving directly from loading point to delivery point without stops for other shippers. It is quicker and involves less handling than LTL.
AirFuel and security surchargesAdditional per-kilo charges airlines add to the base air rate to cover fuel price movements and cargo screening costs.
TradeGeneral averageA maritime principle under which all parties with cargo on a voyage share the cost of a deliberate sacrifice made to save the vessel and its cargo, such as jettisoning goods.
OceanGRI (General Rate Increase)An across-the-board increase in base ocean rates announced by carriers for a trade lane, normally with notice. Whether it sticks depends on demand and space at the time.
DocumentsHBL (House Bill of Lading)The bill of lading issued by the forwarder to the actual shipper, covering that shipper's goods within a master shipment.
OceanHeavy liftA single piece so heavy that it needs vessel cranes, floating cranes or specialist shore cranes to load and discharge. It requires engineering, lifting plans and careful stowage.
CustomsHS codeThe Harmonized System number that classifies a product for customs worldwide. The first six digits are international; countries add more digits to set their own duty rates and controls.
CustomsImport VATValue added tax charged by customs when goods enter a country, calculated on the customs value plus duty. In Saudi Arabia the standard rate is 15 per cent.
TradeIncotermsStandard trade terms published by the International Chamber of Commerce that set out who arranges transport, who pays which costs and where risk passes from seller to buyer. The current edition is Incoterms 2020.
CustomsIOR (Importer of Record)The party named on the import declaration as legally responsible for the goods meeting local rules and for paying duties and taxes. An IOR service lets companies import where they have no local entity.
GeneralISPM 15The international standard for treating wooden packaging, such as pallets and crates, by heat or fumigation to stop pests spreading. Treated wood carries an official stamp.
WarehousingKittingAssembling separate items into a single ready-to-use kit or set, such as a spare-parts pack or promotional bundle, before dispatch.
GeneralLashing and securingFixing cargo to a container, trailer or vessel deck with chains, straps and blocking so it cannot shift in transit.
LandLast mileThe final leg of delivery from a hub or warehouse to the end recipient's door or site. It is often the most time-sensitive part of the chain.
OceanLCL (Less than Container Load)Cargo too small to fill a container, so it shares space with other shippers' goods. It is consolidated at an origin warehouse and split again at destination, and is charged by volume or weight.
TradeLetter of creditA bank's undertaking to pay the seller once documents that match the agreed terms are presented. Document details must match exactly or payment is delayed.
LandLow-bed trailerA trailer with a deck set very low to the ground so tall or heavy items, such as excavators and transformers, can travel within height limits.
LandLTL (Less than Truckload)Smaller cargo sharing a truck with other shippers' goods, priced on the space or weight it uses. It suits regular smaller flows at lower cost than a full truck.
DocumentsManifestThe list of all cargo on a vessel, aircraft or truck, filed with customs ahead of arrival.
DocumentsMAWB and HAWBThe master air waybill is issued by the airline to the forwarder for a consolidation; house air waybills are issued by the forwarder to each shipper within it.
DocumentsMBL (Master Bill of Lading)The bill of lading issued by the shipping line to the forwarder, covering the whole container or consolidation.
GeneralMethod statementA written step-by-step plan explaining how a lift, load or move will be done safely, including equipment, sequence, people and controls.
LandMilk runA planned, repeating route where one truck collects from, or delivers to, several points in sequence. It reduces empty kilometres and keeps regular supply flows steady.
GeneralMultimodal transportA movement using two or more modes, such as ocean and truck, under a single contract and coordinated plan.
TradeNamed placeThe location written after an Incoterm, such as FOB Jeddah. It fixes exactly where delivery happens, so it should be as precise as possible.
AirNFO (Next Flight Out)The fastest air option: cargo goes on the first available flight, often with a dedicated courier or handler, for urgent needs such as a stopped production line.
TradeNotify partyThe person or company the carrier contacts when cargo arrives, often the buyer, its bank or its customs agent.
OceanNVOCCNon-Vessel Operating Common Carrier: a company that issues its own bills of lading and sells ocean transport without operating ships, buying space from the lines.
GeneralOOG (Out of Gauge)Cargo that exceeds the internal dimensions of a standard container, so it travels on flat racks, open tops or as breakbulk.
DocumentsPacking listA detailed list of what is in each package: quantities, weights, dimensions and marks. Customs, warehouses and receivers use it to check the cargo.
CustomsPCoC (Product Certificate of Conformity)A SABER certificate showing that a product meets the Saudi technical regulation that applies to it. It is issued per product model and is needed before shipment certificates can be requested.
WarehousingPick and packSelecting ordered items from storage and packing them for shipment, with the right labels and documents.
DocumentsPOD (Proof of Delivery)A signed and dated record that goods were received at destination, often with notes on their condition. It closes the shipment and supports invoicing.
TradeProforma invoiceA preliminary invoice sent before shipment to confirm prices and terms, often used to open a letter of credit or obtain an import permit.
GeneralProject cargoLarge, heavy, high-value or complex cargo, often for industrial or infrastructure projects, moved under a tailored plan and schedule.
OceanPSS (Peak Season Surcharge)An extra charge carriers apply when demand on a trade lane outstrips space, typically ahead of major retail seasons. Booking early is the best protection.
WarehousingPutawayMoving received goods from the receiving dock to their storage location, recorded in the warehouse system.
OceanReeferA refrigerated container with its own cooling unit, plugged into power on the vessel, at the terminal and on the truck. Used for food, pharmaceuticals and other temperature-sensitive goods.
OceanRolled cargoCargo left behind and moved to a later sailing, usually because the vessel was overbooked or a cut-off was missed. Close follow-up with the line keeps rollovers in view early.
OceanRoRo (Roll-on Roll-off)A shipping method where wheeled or tracked cargo, such as cars, trucks and machinery, is driven on and off a specially designed vessel instead of being lifted.
GeneralRoute surveyAn inspection of the planned road route for a heavy or oversized move, checking bridges, bends, overhead lines and road strength before the move.
CustomsRules of originThe criteria that decide which country a product legally comes from. They determine whether goods qualify for reduced duty under trade agreements.
CustomsSABERSaudi Arabia's online conformity platform, run by SASO, where regulated products are registered and certified before import. Without the right SABER certificates, goods can be held at the port.
CustomsSASOThe Saudi Standards, Metrology and Quality Organization, which sets technical regulations and runs the SABER conformity platform.
CustomsSC (Shipment Certificate)A SABER certificate issued for each shipment, linking the consignment to valid product certificates. It is required for customs clearance of regulated goods in Saudi Arabia.
DocumentsSea waybillA non-negotiable ocean transport document. Cargo is released to the named consignee without presenting an original, which speeds up delivery.
AirSea-airA combined route where cargo travels by sea to a hub, then on by air to destination. It is faster than all-ocean and costs less than all-air.
CustomsSFDAThe Saudi Food and Drug Authority, which regulates food, medicines, medical devices, cosmetics and related products. Its approvals and labelling rules apply before such goods can be released.
TradeShipper and consigneeThe shipper sends the goods and the consignee receives them. Both are named on the transport documents.
WarehousingShrink wrappingWrapping palletised goods tightly in plastic film to hold them together and protect them from dust and moisture.
DocumentsSI (Shipping Instructions)The details the shipper sends to the carrier or forwarder to draft the bill of lading: parties, cargo description, weights, marks and container numbers.
WarehousingSKU (Stock Keeping Unit)A unique code for each distinct product variant, such as size or colour, used to track stock and orders.
LandSPMT (Self-Propelled Modular Transporter)A computer-controlled, multi-axle platform that can be linked into larger units to move extremely heavy loads, such as modules and vessels, with precise steering.
DocumentsTelex releaseAn instruction from the origin office to release cargo at destination without original bills of lading, once the originals have been surrendered at origin.
CustomsTemporary admissionA customs regime allowing goods into a country for a limited time and purpose, such as projects or events, with duties suspended against a deposit or security.
OceanTEUTwenty-foot Equivalent Unit, the standard measure of container capacity. A 20' container counts as one TEU and a 40' as two, so vessel sizes and port volumes are quoted in TEU.
OceanTHC (Terminal Handling Charge)The fee for moving containers within the port terminal, such as lifting them on or off the vessel and moving them to the stack. It is charged separately at origin and destination.
LandTIRAn international customs transit system that lets sealed road vehicles cross several borders with fewer inspections, under one internationally recognised security system.
CustomsTransit declarationA customs document that lets goods move through a country under bond to another border or bonded zone without paying local duties, as long as they leave as declared.
GeneralTransit timeThe time cargo spends moving from origin to destination, usually quoted port to port or door to door.
OceanTransshipmentMoving cargo from one vessel to another at an intermediate hub port before it reaches its final port. It widens the reach of a service but adds handling time and a point where connections can be missed.
AirULD (Unit Load Device)A pallet or container shaped to fit an aircraft's hold, used to group many pieces into one unit for faster, safer loading.
DocumentsVGM (Verified Gross Mass)The certified total weight of a packed container, including its tare, which must be declared before loading under the SOLAS convention. Containers without a VGM are not loaded.
AirVolumetric weightA notional weight calculated from a shipment's dimensions. For air it is length x width x height in cm divided by 6,000, which equals 167 kg per cubic metre.
OceanWar risk surchargeA surcharge applied when vessels call at or pass through areas judged high risk, covering higher insurance premiums and security costs. It can change at short notice as conditions shift.
WarehousingWMS (Warehouse Management System)Software that controls receiving, storage, picking, packing and dispatch, and keeps stock positions accurate in real time.
CustomsZATCAThe Zakat, Tax and Customs Authority, the Saudi body responsible for customs, VAT and zakat. It sets clearance procedures and collects duties and import VAT.
FAQ

Quick answers

Straight answers from the KORVEX team. Not covered here?

How do I calculate CBM?

Measure each package in metres and multiply length by width by height, then multiply by the number of identical packages. For example, a carton of 60 x 40 x 50 cm is 0.6 x 0.4 x 0.5 = 0.12 CBM, so 50 cartons make 6 CBM. Measure at the widest points, including any bulges or pallet overhang, because carriers bill on the outer dimensions.

What does chargeable weight mean?

Chargeable weight is the weight a carrier bills on: the greater of the actual gross weight and the volumetric weight. For air freight, volumetric weight is length x width x height in cm divided by 6,000. A 100 kg shipment measuring 1 CBM has a volumetric weight of 167 kg, so it is billed at 167 kg. Dense cargo is billed on actual weight.

Which container fits 20 pallets?

A 40' dry or 40' high cube container fits 20 to 21 standard 1200 x 1000 pallets or 24 Euro pallets in one tier. A 20' container takes about 10 standard or 11 Euro pallets. If your pallets are light and can be stacked, a 40' high cube may take two tiers. Always check total weight against the container payload and road limits.

When should I choose LCL instead of FCL?

LCL usually makes sense below about 13 to 15 CBM, when a full container would be mostly empty. Above that, a 20' FCL is often similar in cost and faster, with less handling. Consider urgency and fragility too: FCL stays sealed from origin to destination, while LCL is consolidated and deconsolidated at warehouses, which adds a few days.

What is the difference between a 40' and a 40' high cube?

Both have the same length and width, about 12 metres by 2.35 metres inside. The high cube is about 30 cm taller, giving roughly 76 CBM instead of 68 CBM. It suits light, bulky goods and double-stacked pallets. Payload is similar, so for heavy cargo a standard 40' or even a 20' may be the better choice.

Which Incoterm should I use?

It depends on how much control you want over transport and who is best placed to clear customs. Buyers who want to manage freight often choose FCA; sellers who want to deliver to the door choose DAP or DDP. For containers, FCA, CPT and CIP fit better than FOB, CFR and CIF. Speak to a KORVEX specialist before agreeing terms with a supplier.

Are the dimensions in the container guide exact?

No. They are typical values widely published for ISO containers, and they vary by manufacturer, carrier and container age. Reefer dimensions also depend on the cooling unit. For out-of-gauge cargo, heavy pieces or tight fits, ask KORVEX to confirm the exact equipment specification with the carrier before you load, so the cargo is planned against the actual box.

Why is my LCL quote based on weight, not volume?

LCL is charged per revenue ton: 1 CBM or 1,000 kg, whichever is greater. If your cargo weighs more than 1,000 kg per cubic metre, such as steel parts or tiles, the weight becomes the billing basis. For example, 2 CBM weighing 3,500 kg is charged as 3.5 revenue tons. Light cargo is billed on its volume instead.

›Compliance and ethics
Compliance and ethics

Trade the right way. Every time.

Every shipment KORVEX moves crosses rules set by governments, customs authorities and international bodies. We treat those rules as part of the job, not an obstacle to it. This page sets out the standards our people, and everyone who works with us, are expected to meet, so customers, partners and authorities know exactly how KORVEX does business across Saudi Arabia, the GCC, the UK, the USA, Egypt and Indonesia.

149countries in our network960+cities5regional head offices11services, one window
Trade compliance and sanctions screeningBefore we move goods, we check who is involved and what is being shipped. Customers, consignees and end users are screened against applicable sanctions and restricted-party lists, and goods are checked for export controls, dual-use classifications and import restrictions. We classify cargo accurately, declare true values and origins, and keep complete records. Where a shipment raises a concern, we pause, review and ask questions before it moves, never after.
Anti-bribery and corruptionKORVEX does not offer, pay, request or accept bribes, facilitation payments or improper gifts, whether to win business, speed up clearance or influence any official. This applies to our people and to every agent, haulier and contractor acting for us. Official charges are paid through official channels and supported by receipts, which our customers can see in myKORVEX. Hospitality must be modest, transparent and recorded.
Fair competitionWe win business on service, expertise and value. KORVEX does not agree prices, divide customers or markets, or share sensitive commercial information with competitors. Our teams set rates independently and compete fairly in every market we serve, in line with the competition laws of Saudi Arabia, the GCC states, the UK, the USA and the European Union. Questions about contact with competitors go to our compliance team before any meeting.
Data protectionShipping data reveals a great deal about our customers' businesses. KORVEX collects only the information needed to run each shipment, keeps it secure, and shares it only with authorities and partners who need it to move or clear the goods. We follow the Saudi Personal Data Protection Law and, for our UK and European activity, UK GDPR and EU GDPR. Access to myKORVEX is controlled by user role.
Supplier and partner code of conductHauliers, agents, warehouses and contractors working on KORVEX shipments are expected to meet our standards. That means safe, roadworthy equipment and qualified drivers; fair, lawful treatment of workers with no forced or child labour; accurate documents and honest reporting; secure handling of cargo and data; and zero tolerance for bribery. We review partners before we work with them and keep reviewing them as we do.
Speak upIf you see something that does not look right, tell us. Employees, customers, partners and members of the public can raise a concern in confidence by writing to info@korvexsupplychain.com. Every report is reviewed by a senior team member, handled discreetly and followed up. KORVEX will not tolerate retaliation against anyone who raises a concern in good faith, and reports can be made anonymously.

Concerns can be raised in confidence with our compliance team at info@korvexsupplychain.com.

Procurement and vendor registration

Need our company profile and documents?

Procurement and vendor-qualification teams can request our company profile, commercial registration, VAT certificate, licences and compliance policies. Tell us what you need and our team will respond.

› General trading terms and conditions
Legal

General trading terms and conditions

The terms on which every KORVEX company quotes, accepts instructions, provides services and sells goods.

Version 2.2Dated 28 October 2026

These Terms are published in English, Arabic and Chinese. If the versions differ, the English version prevails.

These General Trading Terms and Conditions (the "Terms") apply to every quotation, offer, booking, instruction, service, sale of goods and other business transacted by any KORVEX company. By requesting a quotation, giving an instruction, tendering goods, signing a credit application or accepting any service or goods from KORVEX, the Customer agrees to these Terms.

Each quotation states the service-specific terms for the shipment concerned and refers to these Terms, which apply in full to every Service, including the Service Schedules at the end of this document.

Please read these Terms carefully, in particular the clauses that exclude or limit KORVEX liability (Sections 16 to 18), the Customer's responsibility to insure the Goods (Section 11), the time limits for notices and claims, the Customer indemnities, and the clauses on governing law and arbitration (Section 28).

1.Definitions and interpretation

1.1

"KORVEX" or "the Company" means the single company of the KORVEX Group named as the contracting party on the quotation, booking confirmation, order confirmation or invoice concerned, and no other. The companies of the KORVEX Group are Korvex Logistics and TradeX L.L.C. (Kingdom of Saudi Arabia), Korvex Logistics and TradeX Solutions LLC (United States of America), Korvex Logistics and TradeX Solutions Limited (United Kingdom), Korvex Logistics and TradeX Solutions LLC (Arab Republic of Egypt) and their affiliated companies. Any KORVEX office, representative or network partner in a country in which no KORVEX company is incorporated acts only as a liaison office or as an independent contractor. Any contract for Services in that country is made with the KORVEX company named on the quotation, and local Services are performed by licensed Subcontractors. Unless another KORVEX company is expressly named as the contracting party on the quotation, booking confirmation or invoice, the contracting company is Korvex Logistics and TradeX L.L.C. (Kingdom of Saudi Arabia).

1.2

The commercial registration and tax registration details of the contracting KORVEX company are stated on its quotation, booking confirmation and invoice. Each KORVEX company contracts only for itself. References to the KORVEX Group, to KORVEX offices, teams or networks, or to a single KORVEX brand, are descriptive only and create no partnership, joint venture, joint or several liability, guarantee or agency between companies of the KORVEX Group.

1.3

"Customer" means any person at whose request or on whose behalf KORVEX quotes for, undertakes or arranges any service or sells any goods, together with that person's agents and representatives. Where the Customer acts as agent for another person, the Customer contracts as principal and also warrants its authority to bind that person.

1.4

"Services" means all services of any kind quoted for, undertaken or arranged by KORVEX, including Ocean Freight, Air Freight, KV Sea-Air, Land Freight, dedicated fleet and milk run services, Customs Clearance and Importer of Record, KV GCC Gateway, transit and bonded movements, Project Logistics, including the chartering of vessels and aircraft, crane and equipment hire, route surveys, engineering and site positioning, Event Logistics, Contract Logistics, warehousing and fulfilment, Order Management and control tower services, KORVEX TradeX sourcing, white label, market entry and Importer of Record services, regulatory and documentation services, myKORVEX and any related, ancillary or tailor-made service.

1.5

"Goods" means the cargo, articles, containers, packaging, equipment and documents in relation to which the Services are provided and, in Section 20, the products sold by KORVEX.

1.6

"Owner" means the owner of the Goods and any person who has or may acquire any interest in them. "Subcontractor" means any person engaged by or on behalf of KORVEX, directly or indirectly, to perform or arrange any part of the Services, including any carrier, shipping line, non-vessel operating common carrier, co-loader, airline, ground handler, haulier, fleet company, vehicle or equipment lessor, vessel or aircraft owner or operator, crane, lifting or rigging contractor, warehouse keeper, container freight station, depot, terminal or port operator, customs broker, surveyor, inspection company, overseas agent or network member, labour or security contractor, and any technology, software, hosting, data, communications or electronic data interchange supplier, together with their own subcontractors, employees and agents.

1.7

"Merchant" means the Customer, the shipper, the consignor, the consignee, the holder of any transport document, the receiver and the Owner of the Goods, and any person acting on behalf of any of them. To the extent permitted by the applicable law, every person within the definition of Merchant is jointly and severally liable to KORVEX for all obligations of the Customer under these Terms. The Customer shall procure that each such person accepts these Terms, including by signing or accepting the release order or delivery order issued by or for KORVEX.

1.8

The Services and sales are offered only to persons acting in the course of a trade, business or profession. The Customer warrants that it is not a consumer and does not contract as one. KORVEX may require evidence of the Customer's business registration before accepting any booking, and may decline any booking that it considers to be made by a consumer.

1.9

"In writing" means by letter, by email or by a message sent through myKORVEX, and does not include instant messaging, text, social media or voice messages, whoever sends them. Headings are for convenience only. Words such as "including" are illustrative and do not limit the words before them. "Gross negligence" means a deliberate or reckless disregard of an obvious and serious risk which a person of the same profession would not have disregarded in the circumstances. An error of judgement, an operational or clerical error, or a failure of a Subcontractor selected with reasonable care does not of itself constitute gross negligence or wilful misconduct of KORVEX. "Excluded Conduct" means the fraud, wilful misconduct or gross negligence personally committed by KORVEX, meaning by an Authorised Officer of the contracting KORVEX company, and, only where the applicable law does not permit liability to be excluded or limited for the fraud, wilful misconduct or gross negligence of persons whom KORVEX uses to perform its obligations, of its other employees acting in the course of their employment; wherever these Terms preserve liability for fraud, wilful misconduct or gross negligence, they refer to Excluded Conduct. The negligence, gross negligence, theft or wilful misconduct of a Subcontractor, or of a Subcontractor's driver, employee or agent, is not Excluded Conduct of KORVEX unless KORVEX's own selection or instruction of that Subcontractor was itself Excluded Conduct. "Authorised Officer" has the meaning given in paragraph 2.3, and every reference in these Terms or in any KORVEX document to an authorised officer, however capitalised, has that meaning. Sales, customer service and operations staff are not Authorised Officers; they may issue quotations, revalidations and booking confirmations, which are subject to paragraph 2.3. "Delivery" has the meaning given in paragraph 18.1.

2.Application and precedence

2.1

These Terms are incorporated in every quotation, booking confirmation, order confirmation, delivery note, invoice and myKORVEX transaction of KORVEX. Every contract between KORVEX and the Customer is made on the KORVEX Contract Documents described in paragraph 2.3. KORVEX accepts each order, booking or instruction on that basis only, and on condition that those documents apply. No signature, stamp, acknowledgement or performance by KORVEX or its personnel on or against any other document adds to, varies or replaces the KORVEX Contract Documents, except as provided in paragraph 2.2.

2.2

Where a transport document, warehouse receipt or air waybill is issued by a Subcontractor, or by KORVEX on a Subcontractor's behalf, its terms apply to the carriage or storage it covers as between the Merchant and that Subcontractor. As between the Customer and KORVEX, those terms may only reduce, and never increase, KORVEX's liability or extend any period for notice, claims or proceedings, and they apply only as provided in paragraph 15.4. Where KORVEX issues a house bill of lading, sea waybill, house air waybill, consignment note or warehouse receipt in its own name, it does so only on its own form, which incorporates these Terms, and these Terms govern that document, subject to paragraphs A.2A, B.8 and 17.7. KORVEX does not issue a FIATA FBL or FWB unless the booking confirmation expressly so states. These Terms apply to everything else and fill any gap. Where a written agreement signed by an Authorised Officer of KORVEX and by the Customer applies, it prevails over these Terms only to the extent that it expressly identifies the paragraph of these Terms that it replaces. Documents issued by or for the Customer, such as purchase orders, tender and vendor registration documents, portal or platform terms and receiving documents, are received by KORVEX for reference and administration only. They do not form part of the contract, whether or not they are signed, stamped or returned by KORVEX personnel.

2.3

The KORVEX Contract Documents are, in the following order of precedence: (a) a written agreement signed by an Authorised Officer of KORVEX, to the extent provided in paragraph 2.2; (b) the KORVEX credit application, credit agreement or account opening form, as accepted by KORVEX; (c) the KORVEX quotation, booking confirmation or order confirmation, including any service-specific terms stated in it; (d) the KORVEX delivery note, consignment note, house transport document or warehouse receipt, for the carriage or storage it covers, as provided in paragraph 2.2; and (e) these Terms, including the Service Schedules. No term of a document in (b) to (d) increases KORVEX's liability, or varies paragraph 4.8, 4.10, 4.13 or 12.2, Section 11, Sections 15 to 19, 24, 25 or 28, or any Schedule, unless it expressly identifies the paragraph it varies and is signed by an Authorised Officer of KORVEX. "Authorised Officer" means a director or the managing director of the contracting KORVEX company, or a person named as authorised to sign contracts for that company in a written authority signed by its managing director. No other employee, agent or Subcontractor is an Authorised Officer. A Customer that has accepted these Terms in a credit application, account form or earlier contract is bound by the version in force when each later contract is formed.

2.4

Where any international convention or national law compulsorily applies to a Service and cannot be excluded by contract, these Terms shall be read as subject to it, and any provision that conflicts with it shall be void to the extent of the conflict only.

2.5

Every booking confirmation and order confirmation issued by KORVEX is issued solely on these Terms. No document issued by the Customer after it varies these Terms, and no performance by KORVEX shall be treated as acceptance of any such document.

2.6

The Service Schedules to these Terms form part of them: Schedule A (Ocean Freight), Schedule B (Air Freight), Schedule C (Land Freight), Schedule D (Customs Clearance and Importer of Record), Schedule E (Breakbulk and Project Cargo), Schedule F (Transit and Bonded Movements), Schedule G (United States of America) and Schedule H (Data Processing). Each Schedule applies to the Services it describes, and, for those Services, prevails over the body of these Terms in case of conflict, save that no Schedule increases any limit of liability in Section 17. Where a Schedule states a monetary limit, KORVEX's liability is the lower of that limit and the limit in paragraph 17.1, unless the Schedule itself provides for the case where paragraph 17.1 is held unenforceable, or a convention or law that compulsorily applies requires the Schedule limit, in which case that provision or paragraph 17.7 applies. Charges, free time, detention rates and other figures are stated in the quotation and not in the Schedules.

2.7

This version of these Terms is version 2.2, dated 28 October 2026, the date on which it is published on the KORVEX website. It applies to every quotation issued, and every contract formed, on or after that date. It also applies to any earlier contract that the Customer agrees in writing to bring under it. Any other contract formed before that date remains on the version then in force. An agreement signed by an Authorised Officer of KORVEX before that date continues to apply to the Services within its scope until it expires, and these Terms apply to every matter it does not expressly address.

3.Capacity in which KORVEX acts

3.1

Unless KORVEX expressly agrees in writing to act as principal, KORVEX acts as agent of the Customer in procuring carriage, storage, handling, customs and other services from Subcontractors, and the Customer authorises KORVEX to enter into contracts with Subcontractors on the Subcontractors' own terms, which bind the Customer and the Owner.

3.2

KORVEX does not itself operate vessels, aircraft, terminals or port equipment, and road vehicles used for dedicated fleet services are operated as set out in paragraph C.10. Carriage, terminal, port and other physical services are performed by carriers, hauliers, terminals and agents for whom KORVEX acts as agent only, and not as carrier, NVOCC or principal, save as set out in the next paragraph.

3.3

Door-to-door and end-to-end Services comprise the coordination and arrangement of the elements quoted, which may include origin pick-up, export clearance, main carriage, arrival handling, import clearance where expressly agreed, and delivery to the nominated address. KORVEX does not thereby assume the liability of a carrier, transporter or customs authority.

3.4

Overseas agents, network members and destination partners appointed for a shipment are independent contractors. They are not representatives, branches or employees of KORVEX, and KORVEX is not responsible for their acts or omissions except as set out in Section 16.

3.5

Information or guidance given by KORVEX on customs, routing, regulations, Incoterms® rules or documentation is given without obligation, on the basis of the information then available, and does not constitute legal, customs or tax advice unless KORVEX has expressly agreed in writing to provide such advice for a fee.

3.6

KORVEX acts as principal only where it expressly agrees in writing to be responsible as carrier or warehouse keeper, or where a transport document issued by KORVEX expressly identifies KORVEX as the carrier. The issue by KORVEX of a house bill of lading, house air waybill, consignment note, cargo receipt or similar document as forwarder or agent, the charging of a single inclusive price, or the use of the KORVEX name on vehicles, equipment or documents, does not of itself make KORVEX a principal. Where KORVEX does act as carrier, its liability is governed by the transport document and by the applicable convention or law at the minimum level it permits, and otherwise by these Terms. Where, notwithstanding this Section, KORVEX is held under any applicable law to be liable as carrier, commission agent for transport or guarantor of a Subcontractor, its liability shall remain subject to Sections 16 to 18 and to paragraph 15.4, and shall in no event exceed the liability of the Subcontractor concerned to KORVEX, whose rights KORVEX may assign to the Customer.

3.7

Each quotation or booking confirmation may state, for each element of the Services, whether KORVEX acts as agent or as principal. Absent such a statement, KORVEX acts as agent for every element of the Services, and any house transport document issued by KORVEX is issued and signed as agent unless it expressly states otherwise.

3.8

Brand references such as "one window" or "one team", and any reference in KORVEX marketing, case studies or on its website to KORVEX vehicles, trucks, warehouses, teams, brokers, engineers or control towers, describe the way KORVEX coordinates services for its customers and include Subcontractors engaged by KORVEX. They do not alter the capacity in which KORVEX acts under this Section 3.

4.Quotations, rates and charges

4.1

Quotations are invitations to treat and not offers. Each quotation states the period for which its rates are valid and the date by which written acceptance must be received, and if none is stated, both are seven days from its date. If written acceptance is not received in time, the quotation lapses, and any revalidation is subject to prevailing rates and availability. A contract is formed only when KORVEX accepts an instruction in writing, issues a booking confirmation, mobilises equipment or vehicles, or otherwise begins performance. Rates apply only to Goods booked and loaded, or departing, within the validity period, whenever acceptance was given. An air spot rate is valid only for the airline, routing and flight or ready date quoted, and lapses when the Goods miss that date. A revalidation or reconfirmation binds KORVEX only if it is in writing and restates the cargo particulars and the new validity period, and it does not affect paragraph 4.3. KORVEX may correct any obvious clerical, arithmetic or typographical error in a quotation, booking confirmation or invoice by notice to the Customer.

4.2

Quotations are based on the information supplied by the Customer and on the rates, exchange rates, surcharges, taxes, duties and conditions prevailing at the date of quotation. KORVEX may adjust its charges on notice to the Customer, with supporting evidence where available, for any change in those factors, including carrier general rate increases, peak season, fuel, war risk, congestion, security and emergency surcharges, and for any inaccuracy in the information supplied. Any adjustment for a change in a third-party cost, surcharge, exchange rate or tax shall equal the documented change concerned, without additional margin save the handling charge stated in the quotation.

4.3

Quotation basis, re-rating and re-quotation. (a) Every quotation, including any lump sum, all-in, door-to-door, DDP or minimum price, is calculated on the information given in the request for quotation, including weight, volume, dimensions, chargeable weight, loading metres, pallet positions, number of packages, stackability, commodity and nature of the Goods, temperature requirements, dangerous goods status, packing, value where it requires valuable cargo handling or security, number of invoices, tariff lines, declarations and containers, and the pick-up, delivery and site conditions (the "RFQ Information"). Unless the quotation expressly states otherwise, rates apply to general cargo only and exclude dangerous, perishable, temperature-controlled, refrigerated, out-of-gauge, project and high-value cargo, which are accepted only if declared in the RFQ Information and accepted in writing under paragraph 5.4. (b) A lump sum or all-in price is not a fixed price for different Goods. Where the actual chargeable weight, volume, loading metres, pallet positions, tariff lines, declarations or other quantities exceed the RFQ Information, every charge, including each per-kilogram, per-unit or per-line local charge, is recalculated on the actual figures at the higher of (i) the lump sum divided by the quoted chargeable quantity and multiplied by the actual chargeable quantity, and (ii) the rate for the weight break, minimum or tariff band into which the actual figure falls under the carrier's or KORVEX's tariff then in force. A lump sum or minimum stated in a quotation is the minimum charge for the shipment. (c) Where the commodity, nature, temperature requirement, dangerous goods status, packing or value requiring special handling differs from the RFQ Information, the quotation ceases to apply to the Goods concerned. KORVEX may then re-quote at market rates for the actual Goods, for Services already performed and still to be performed, and may refuse, hold, store or return the Goods at the Customer's cost until the revised charges are accepted. All costs caused by the difference are for the Customer's account, including substitute equipment, reefer and genset, cold storage, the dead run of any vehicle dispatched, priority uplift and special handling, dangerous goods fees, re-engineering, larger cranes, re-survey, permits, re-stowage, deadfreight, SFDA, SASO or quarantine inspection, re-packing, rejection, destruction and disposal. Loss or deterioration of the Goods caused by their undeclared nature, including during any resulting hold or delay, is at the Customer's risk, save where caused by Excluded Conduct. (d) Weights, measurements and counts recorded by the carrier, airline, ground handler, terminal, container freight station, customs, Mizan or another public or certified weighbridge are final and binding for charging, and charges shall be adjusted to them. Where no such record exists, the record of the haulier or of KORVEX's warehouse scale or WMS is binding unless the Customer proves it wrong. A reading taken at the shipper's premises does not override them. Any challenge must be made within the period in paragraph 12.2, any re-measurement requested by the Customer is at its cost, and payment may not be withheld while a challenge is pending. (e) KORVEX may notify a revised charge before or after performance. If the Customer does not reject it in writing within one working day of notice, or before uplift, loading, release or clearance where that is sooner, it is accepted. If the Customer rejects it, KORVEX may hold or return the Goods at the Customer's cost and risk, and Services already performed are payable at the revised charges. A final invoice may follow, and differ from, any provisional invoice. (f) Every duty, tax, VAT, authority, terminal or other third-party figure in a quotation, including in any all-in, door-to-door or DDP price, is an estimate, and the amount actually assessed or invoiced is payable. A lump sum, all-in, door-to-door or DDP price covers only the elements listed in it, and re-valuation, re-classification, inspections, storage, demurrage and the other items in paragraph 4.4 are additional.

4.4

Unless expressly stated, quotations exclude duties, taxes, value added tax, inspection fees, demurrage, detention, storage, waiting time, re-handling, re-delivery, special equipment, permits, escorts, insurance premiums and any cost arising from the acts or requirements of authorities, carriers or terminals. These are payable by the Customer at cost plus KORVEX's handling charge.

4.5

All rates are subject to the availability of equipment, space and trucks at origin and destination, carrier and customs acceptance, vessel and flight schedules, routing, port congestion and operational feasibility at the time of execution. Unless otherwise stated, rates apply to general cargo only.

4.6

Rates are quoted in the currency stated and based on the exchange rate prevailing at the date of quotation. KORVEX may adjust its charges to reflect any material change in exchange rates between the quotation date and the invoice date, including the rates actually applied by carriers, banks and other third parties.

4.7

Bunker, fuel and other freight factors are calculated at the quotation date and may be adjusted to those applicable at container cut-off or actual departure, including general rate increases and peak season, congestion, emergency, war risk and equipment imbalance surcharges.

4.8

Transit times and delay. (a) Transit times, schedules, routings, sailing, flight and departure dates, cut-off dates, free time, clearance times, delivery dates and windows, and every estimated time of departure, arrival, availability, clearance or delivery given by KORVEX in any quotation, booking confirmation, schedule, tracking update, myKORVEX entry, message or conversation are tentative and indicative only, are based on information from carriers and other third parties, and may change without notice. KORVEX is not a carrier and does not control the schedules or operations of any carrier, terminal, authority or other Subcontractor. Time shall not be of the essence of any contract. (b) KORVEX shall not be liable for any delay, for any missed, changed or cancelled sailing, flight, departure, cut-off, connection, appointment, slot or delivery date, or for any demurrage, detention, storage, waiting time, re-booking charge, rate difference or other charge arising from delay, whether the delay arises from late cargo readiness, missed cut-offs, roll-overs, blank sailings, shut-outs, schedule changes, vessel, flight or carrier delays, port, terminal or airport congestion, customs and other authority actions, inspections, vehicle or equipment breakdown, accidents, traffic, road closures or diversions, checkpoint and border queues, unavailability, cancellation or rescheduling of port, terminal, depot, airport, inspection or customs appointments and gate slots, port gate, depot and inspection-yard queues, the outage, slowdown, maintenance, error or rejection of any Third-Party System (paragraph 4.11) or of any electronic data interchange link, portal or system of a technology supplier, driver, vehicle or labour shortage, strikes, public holidays, Ramadan, Hajj and Eid restrictions, government work-hour, heat-stress and curfew restrictions, wind, swell, visibility or heat beyond equipment operating limits whether or not severe, a carrier's exercise of a liberty, diversion or termination clause, insolvency or arrest of a carrier, co-loader or terminal, airline embargoes and changes of acceptance policy, road feeder substitution, weather, war, hostilities, piracy or civil commotion, or any other cause outside KORVEX's reasonable control, whether or not the event was foreseeable, and whether the delay is caused by any carrier, shipping line, airline, haulier, terminal, depot, customs broker, customs or other authority, technology supplier or other Subcontractor, or otherwise. (c) KORVEX shall in no case be liable for any loss within paragraph 16.2 arising from delay. (d) This paragraph is subject only to paragraphs 4.10, 4.12 and 17.7 and to Excluded Conduct.

4.9

Cancellation, no-show and missed cut-offs: if the Customer cancels or postpones a booking, fails to tender the Goods or documents in time, or causes a missed cut-off, the Customer shall pay all costs incurred and committed by KORVEX, including carrier cancellation, no-show and roll-over charges, dead freight, and, once vehicles or equipment have been mobilised, the full trip or service charge, which the parties agree is a genuine pre-estimate of KORVEX's loss.

4.10

Delivery dates: no date, deadline or time requested by the Customer, and no acknowledgement of it by KORVEX by email, message, telephone or otherwise, binds KORVEX or makes time of the essence, unless KORVEX has agreed a Time-Definite Service in a booking confirmation signed by an Authorised Officer of KORVEX stating the date and the additional charge for it. For a Time-Definite Service, KORVEX's sole liability for failure to meet the date is a refund of the charges for the delayed leg, subject always to paragraphs 4.8, 16.2 and 17.1.

4.11

Third-Party Systems and events outside KORVEX's control. (a) "Third-Party System" means any electronic platform or system not operated by KORVEX or its own technology suppliers, including FASAH, Bayan, Tabadul, SADAD, SABER, Mizan, ZATCA, Mawani, port community and terminal appointment systems, depot, airline, ground handler and carrier systems, e-DO and release systems, TGA waybill systems and the systems of any other authority. (b) KORVEX does not guarantee that any vehicle, driver, appointment, gate slot, inspection slot, berth window, flight or sailing will be available on any date, or that any Third-Party System will be available. KORVEX shall use reasonable endeavours to obtain the next available slot and, on request and at the Customer's cost, to request free time extensions or waivers, without guarantee of the outcome. Free time stated in any quotation is indicative and subject to the confirmation and tariff of the carrier, terminal or depot at the time of the event; where less free time is applied, KORVEX's only obligation is to pass on any credit it actually receives. Bookings for dates in public holidays, Ramadan, Hajj, Eid or peak periods may carry the holiday or peak surcharge stated in the quotation or notified at booking. (c) Where a cut-off, appointment, free time, connection or delivery date is missed, or a Service is delayed or interrupted, by any event listed in paragraph 4.8 or 23.1 that is not caused by the Customer and is not a Controllable Failure under paragraph 4.12, all resulting costs are for the Customer's account at cost plus handling, whether or not the event amounts to force majeure. These include roll-over, no-show and re-booking charges, the freight difference on the next available sailing or flight at prevailing rates, truck waiting and detention, second trips, yard, port, depot, container freight station and airport storage, demurrage, detention and plug-in. The trip or service charge remains payable, and free time is not extended. This sub-paragraph does not apply to costs caused by Excluded Conduct. (d) The Customer shall make the Goods, documents and delivery order available not less than 48 hours before any cut-off or appointment window, or by the earlier time stated in the quotation.

4.12

Failures within KORVEX's control. (a) Where a delay, failure to dispatch, breakdown, mis-delivery, mis-pick, or labelling, booking, declaration or documentation error is caused by a matter within KORVEX's own reasonable control, including the maintenance, dispatch or driving of a vehicle used under paragraph C.10 and any step KORVEX itself fails to take on a Third-Party System (a "Controllable Failure"), KORVEX shall, at its option, re-perform the leg or Service concerned at its own cost (by re-delivery, re-forwarding on the next available sailing or flight, re-picking, re-labelling or correction of the document) or credit the charge for that leg or Service. (b) KORVEX shall also reimburse the carrier, terminal and authority charges directly caused by the Controllable Failure, including roll-over and no-show fees, extra storage, demurrage and detention, and fines and amendment fees arising solely from KORVEX's own error on a document it prepared, within the limit in paragraph 17.1. The Customer shall pay those charges to the third party when due, and KORVEX shall reimburse them on proof. (c) Paragraphs (a) and (b) are the Customer's sole remedy for a Controllable Failure, subject to paragraph 16.2 and to paragraph 17.1, save that the cost of re-performance under paragraph (a) is not counted against the limit in paragraph 17.1 but shall not exceed the charges for the leg or Service concerned. They do not apply where the failure results from the Customer's data, documents or instructions, and paragraph 19.1 applies to fines and penalties only to the extent they are not reimbursable under paragraph (b). (d) The Customer shall check booking, bill of lading, air waybill, manifest and declaration drafts sent to it and report errors before issue; an error the Customer could have identified and did not report is not a Controllable Failure.

4.13

Rates, margins and remuneration. KORVEX charges its own rates for the Services and not its costs, whether it acts as agent or as principal, and is not obliged to disclose its costs, the rates it pays to carriers or other Subcontractors, or its margin. KORVEX may retain for its own account, without accounting to the Customer, any profit, margin, commission, brokerage, rebate, discount, incentive, volume or loyalty payment or other remuneration that it earns or receives from carriers, other Subcontractors, insurers or insurance intermediaries, in the case of insurance to the extent permitted by the law regulating insurance where the cover is placed, whether in connection with the Customer's Goods or generally, and the Customer consents to this for the purposes of any law governing the duties of an agent or commission agent. Where these Terms or a quotation provide for a charge to be passed through at cost, "cost" means the amount stated in the invoice, debit note or tariff of the third party for the item concerned, without reduction for any such remuneration. This paragraph does not apply to a refund, waiver, credit or recovery of a specific charge or loss that the Customer has paid or borne, which KORVEX passes on as provided in paragraphs 4.11(b), 12.11(c) and 15.4(b), or to any payment from a supplier or buyer with whom KORVEX deals as the Customer's agent under paragraph 20.11, which KORVEX shall disclose to the Customer.

5.Customer obligations and warranties

5.1

The Customer warrants that it is the Owner or the authorised agent of the Owner, and that it and the Owner accept these Terms.

5.2

The Customer warrants that all information it provides, including the description, quantity, weight, measurements, value, origin, tariff classification, Incoterms® rule, marks, numbers and the nature of the Goods, is complete, accurate and timely, and that the Goods are properly packed, marked, labelled, secured and fit for the intended carriage, handling and storage.

5.3

The Customer shall supply, in time, all documents, licences, permits, certificates, conformity approvals and information required by any authority, carrier or law, and is solely responsible for the commercial, regulatory and legal compliance of the Goods and their trade.

5.4

The Customer shall not tender Goods that are dangerous, hazardous, perishable, temperature controlled, high value, out of gauge, live animals, waste, or Goods likely to cause damage or attract regulatory controls, unless it has given full written particulars in advance and KORVEX has expressly agreed in writing to accept them.

5.5

Where Goods are tendered in a container, trailer, pallet or other unit packed by or for the Customer, the Customer warrants that the unit is fit for purpose and safely and lawfully packed, that its verified gross mass has been correctly declared, and that the seal is intact.

6.Dangerous and prohibited goods

6.1

Dangerous goods must be classified, packed, marked, labelled and documented by the Customer in accordance with the IMDG Code, the IATA Dangerous Goods Regulations, ADR and all other applicable rules. KORVEX does not verify the classification of Goods.

6.2

If any Goods are, or in KORVEX's reasonable opinion become, dangerous, unlawful or liable to cause harm or delay, KORVEX or any Subcontractor may, without notice and without liability, refuse, hold, destroy, dispose of, abandon or otherwise deal with them at the Customer's risk and expense.

7.Ocean freight, documentation and VGM

7.1

Unless expressly agreed otherwise in writing, the shipper is solely responsible for providing an accurate and compliant Verified Gross Mass (VGM) in time. Any delay, roll-over, penalty, detention, demurrage or other cost arising from a missing or incorrect VGM shall be borne by the Customer.

7.2

Any amendment or correction to a bill of lading, air waybill or other shipping document requested after manifesting or departure is subject to carrier and authority approval and to the applicable charges. All such charges, delays, penalties and consequences shall be borne by the Customer.

7.3

Vessel delays, blank sailings, roll-overs, shut-outs, port congestion and other carrier operational decisions are outside KORVEX's control, and any additional costs arising from them shall be for the Customer's account.

7.4

Free time, demurrage, detention, storage and plug-in charges are governed strictly by the tariffs of the carrier, terminal, airline handling agent or container freight station concerned, as amended from time to time. KORVEX is not obliged to monitor free time or to warn the Customer of its expiry, and all such charges are for the Customer's account and are passed through at cost plus handling, whether incurred before or after delivery.

7.5

Where an original bill of lading has been issued, Goods and containers shall be released only against surrender of a full set of originals, or against an express, telex or electronic release confirmed by KORVEX directly with the issuing carrier or agent through its own system or a verified contact. A release code issued by KORVEX may be used only for sea waybills, air waybills and confirmed express releases. Any release without originals requires the Customer's prior written instruction and a letter of indemnity countersigned by a bank acceptable to KORVEX. KORVEX is not liable for release made in accordance with this paragraph or with the carrier's, terminal's or customs authority's practice, and the Customer shall keep release codes and instructions confidential.

7.6

Goods may be carried on deck where the carrier so decides or where their nature requires it, and such carriage is at the Merchant's sole risk.

7.7

If origin or other charges are not paid by the shipper, consignee or Customer and are claimed from or paid by KORVEX, KORVEX may withhold the release, endorsement or instruction for release of the bill of lading, air waybill or Goods until those charges are settled in full, with a full, unconditional and immediate right of recovery from the Customer.

7.8

Any general average declared by a carrier shall be adjusted in accordance with the York-Antwerp Rules. KORVEX acts as agent only and shall not be liable for any general average contribution, security or resulting delay.

8.Air freight

8.1

A booking or confirmation for air carriage is not an assurance of uplift on any particular flight. Offloading, splitting, short-landing, re-routing, aircraft substitution and security screening are decisions of the airline or authorities, and all resulting costs and delays are for the Customer's account.

8.2

Chargeable weight is the greater of actual weight and volumetric weight on the basis used by the airline, and the airline's measurement is final. Dangerous goods, lithium batteries and cargo requiring temperature control are accepted only on prior written agreement and in accordance with the IATA Dangerous Goods Regulations.

8.3

Goods must be collected within 48 hours of availability at the destination airport, and storage and handling after that period are for the Customer's account.

9.Road transport and site operations

9.1

Road transport at origin and destination is based on live loading and live off-loading. Grounding of containers, delayed return of empty containers, re-delivery, additional movements, waiting time and failed collection or delivery attempts shall incur additional trip, detention, storage or handling charges at the rates quoted or, if none, at KORVEX's prevailing rates.

9.2

Free time and detention caps stated in a quotation apply only to waiting at the agreed loading and off-loading sites. Vehicles and equipment held at borders, customs, ports, checkpoints or for permits, escorts, inspections or storage are charged for the whole period of the hold, without cap.

9.3

Original documents, cash, cheques or valuables handed to drivers without a written acknowledgement from KORVEX are carried at the Customer's sole risk. Any person who signs, stamps or receives the Goods at the delivery address is deemed authorised by the consignee, and a delivery receipt signed without written exceptions is conclusive evidence that the Goods were delivered complete and in good order.

9.4

KORVEX and its Subcontractors may refuse, suspend or stop any loading, lifting, transport, entry to site or border movement that they reasonably consider unsafe, unlawful or not compliant with permits, without liability, and all resulting costs are for the Customer's account. Permits, escorts and approvals applied for by KORVEX are applied for on the Customer's behalf, and KORVEX is not liable for their refusal, delay or conditions.

9.5

The Customer shall ensure that the Goods are ready and available, and that loading and off-loading sites are ready, accessible, safe and compliant, at the agreed date and time. Any detention, waiting time, failed collection, re-positioning or other cost arising from unavailability, site restrictions or delays in the issue of gate passes or permits shall be for the Customer's account.

9.6

The Customer shall ensure that the Goods, together with container tare, do not exceed the legal and quoted weight limits for the equipment and route. Excess weight shall be charged at the rates quoted, and any fine, penalty or charge imposed by traffic, transport or other authorities in connection with the Goods or their weight, whether issued at the time or notified at any later date, including after delivery, shall be invoiced to and paid by the Customer without time limitation.

9.7

Additional costs, delays, re-routing, scheduling changes and penalties arising from compliance with transport regulations, including axle load limits, curfews, road bans, escort and permit requirements and enforcement actions, and all port system, appointment and access charges, shall be for the Customer's account and billed at cost against official receipts where available.

10.Customs clearance, Importer of Record and regulatory services

10.1

Where KORVEX provides customs clearance, it does so on the Customer's instructions and solely on the basis of the documents and information supplied by the Customer. The Customer remains responsible for the accuracy of every declaration made on its behalf, including tariff classification, value, origin and the eligibility of the Goods for any relief, exemption or preferential treatment. Where the law of the country of declaration distinguishes between direct and indirect representation, KORVEX acts as direct representative of the Customer unless it has expressly agreed in writing to act as indirect representative or importer, in which case the security required by paragraph 10.10 shall be provided before any declaration is made.

10.2

Where KORVEX or any KORVEX company acts as Importer of Record, it does so as a service to the Customer and in reliance on the Customer's warranties. The Customer remains the commercial owner of the Goods and is responsible for their conformity, safety, labelling, licensing and lawful sale, and for all duties, taxes and charges levied on them. KORVEX acts as Importer of Record only under a separate written Importer of Record agreement, and only for Goods for which the Customer has provided, before shipment, the conformity certificates, registrations and licences required at destination.

10.3

The Customer shall provide complete, accurate and compliant import and export documentation and any power of attorney or authorisation required by the competent authorities. Inspections, scanning, laboratory testing, approvals, re-valuation, rejection and any other actions of customs or other authorities, and all related delays and costs, are for the Customer's account.

10.4

Unless expressly included in the quotation, port, terminal, customs system, inspection, storage, demurrage, detention and other authority or third-party charges at origin and destination shall be billed at cost against official receipts where available. Customs duties and taxes shall be paid by the Customer directly to the customs authority unless otherwise agreed in writing.

10.5

All duties, taxes, VAT, fines, penalties, surcharges, deposits, storage and other amounts demanded by any authority in connection with the Goods, whether before or after clearance and whether assessed against KORVEX or the Customer, are payable by the Customer on demand. The Customer shall indemnify KORVEX against them in full.

10.6

Regulatory and documentation services, including SABER, SFDA and other conformity, registration and certification processes, are provided on a reasonable endeavours basis. Approval, registration, release or the timing of any decision rests with the competent authority and is not represented or warranted by KORVEX.

10.7

Where the law requires a licensed customs agent or broker at a border, port or airport where KORVEX is not licensed, the Customer authorises KORVEX to appoint one on its behalf, or shall appoint one itself, and that agent acts for the Customer.

10.8

For transit and bonded movements, the Customer is responsible for the Goods remaining intact and under seal, for completing exit or arrival formalities within the time allowed, and for all duties, taxes, penalties and forfeited bonds, guarantees or deposits arising from any shortage, seal breach, delay, diversion or failure to discharge the transit, whatever the cause, save where caused by the fraud, wilful misconduct or gross negligence of KORVEX. KORVEX may require full payment or security in advance for transit and bonded movements.

10.9

For Goods imported into the United States of America, the importer of record or its agent is responsible for the accuracy and timely filing of Importer Security Filing data, for maintaining a customs bond unless KORVEX expressly agrees otherwise, and for all penalties, liquidated damages and charges assessed by United States authorities. Demurrage and detention charges are passed through as invoiced by the carrier or terminal.

10.10

Before KORVEX acts as Importer of Record, and at any time while it does so, the Customer shall provide such deposit, bank guarantee, parent company guarantee or other security as KORVEX requires, together with full compliance documentation. KORVEX may hold Goods and funds until it is satisfied that all present and contingent duties, taxes, penalties and liabilities are secured. The Customer's obligations under this Section survive termination without time limit.

10.11

KORVEX may refuse, suspend or withdraw from any customs, Importer of Record or regulatory instruction at any time if it reasonably considers that the Goods, documents or transaction may be inaccurate, non-compliant or unlawful, without liability to the Customer.

10.12

Before lodging any declaration, KORVEX shall send the Customer a draft showing value, tariff classification, origin and duties, and shall not lodge it until the Customer has approved it in writing or the time stated has expired. The Customer shall check and approve the draft in writing within the time stated. A declaration lodged in accordance with the Customer's written approval is the Customer's declaration for the purposes of paragraphs 10.1 and 10.5. Where the Customer fails to respond within the time stated, KORVEX may suspend clearance without liability, or lodge the draft as approved.

11.Insurance

11.1

Cargo insurance is not included in any quotation. KORVEX is not an insurer, and no insurance of any kind is arranged by KORVEX unless the Customer gives express written instructions before the Goods are tendered, stating the Goods, the risks to be covered and the sum insured, and KORVEX confirms in writing. Unless a quotation or booking confirmation expressly records that insurance has been requested and confirmed, the Goods are not insured by or through KORVEX, and the Customer is solely responsible for insuring the Goods and its own interests.

11.2

Where KORVEX arranges insurance, it acts solely as agent of the Customer in placing it with an insurer of its choice, on that insurer's terms. KORVEX is not responsible for the insurer's decision on any claim, and all claims shall be made against the insurer alone. The Customer is advised to insure the Goods for their full value under its own policy, and KORVEX will on request quote for cargo insurance and for a declared value under Section 17. Arranging insurance does not increase KORVEX's liability. KORVEX places cover only on terms that name KORVEX and the persons referred to in paragraph 15.2 as co-assureds or waive subrogation against them, including cover offered with a house bill of lading. Any loss recoverable under such a policy shall be claimed from the insurer alone, and KORVEX shall have no liability for it. KORVEX's liability for any failure to arrange or maintain insurance that it has confirmed in writing shall not exceed the limit in paragraph 17.1. KORVEX arranges insurance only through an insurer or insurance intermediary licensed where the cover is placed. Where the contracting KORVEX company is incorporated in the United Kingdom, KORVEX does not arrange insurance; on request it will introduce the Customer to an authorised insurance intermediary, which shall contract directly with the Customer.

11.3

The Customer shall procure that every policy of insurance covering the Goods, or any interest in them, waives all rights of subrogation and recourse against KORVEX and the persons referred to in paragraph 15.2. Any claim brought against KORVEX by an insurer, or by any other person claiming through or in place of the Customer or the Owner, is subject to these Terms as if brought by the Customer, and the Customer shall indemnify KORVEX against the amount by which any such claim, together with the costs of defending it, exceeds KORVEX's liability under these Terms.

11.4

No employee or agent of KORVEX has authority to state, and the Customer shall not rely on any statement, that the Goods are insured by KORVEX, its vehicles, facilities or Subcontractors. Any insurance held by KORVEX or its Subcontractors protects their own liability and does not cover the Customer's Goods. Cover for the Goods exists only where a quotation or booking confirmation records under paragraph 11.1 that insurance has been requested and confirmed.

11.5

The Customer shall insure, at its own cost, the Goods for their full value and its own business risks, including delay, loss of market, loss of profit or production, liquidated damages under its own contracts, duties and taxes, its liability to its own customers and to third parties, and the other losses described in paragraph 16.2, which, save as paragraphs 4.10 and 4.12 expressly provide, are not borne by KORVEX. KORVEX is not obliged to arrange any insurance unless instructed under paragraph 11.1, may decline to confirm insurance until the premium quoted has been paid, and any cover confirmed attaches only on the terms and from the time stated by the insurer. The liability, motor, professional indemnity, cyber and other insurances that KORVEX or its Subcontractors may hold protect their own interests only. The Customer has no right to claim under them or to require details of them, and KORVEX's liability under these Terms is not increased or measured by any such insurance or by any recovery under it.

12.Payment, credit and set-off

12.1

All charges are due in full on receipt of invoice, which is determined under paragraph 12.2, in the invoice currency and without deduction, unless KORVEX has agreed credit terms in writing, in which case the credit period runs from the date on which the invoice is sent. Credit terms may be reduced or withdrawn at any time.

12.2

Invoices and disputes. (a) KORVEX may send any invoice, debit note or statement by email to any address that the Customer has notified to KORVEX or from which it has corresponded with KORVEX, by upload to myKORVEX, through any electronic invoicing, e-procurement or tax authority system, including any system required by the Zakat, Tax and Customs Authority, or by courier, post or hand. (b) An invoice is deemed received by the Customer when it is sent: if by email, at the time of sending recorded by KORVEX's email system; if by upload to myKORVEX, when it is uploaded, where the Customer holds a myKORVEX account; if by another electronic system, when it is transmitted; and if by courier, post or hand, when it is delivered to the Customer's address. KORVEX's record of sending, upload or transmission is sufficient evidence of sending and of receipt, whether or not the invoice is opened, read, downloaded or processed by the Customer and whatever the operation of the Customer's spam filters, portals or internal approval procedures, unless the Customer proves that the transmission failed to reach it. (c) Any dispute regarding an invoice must be notified in writing to KORVEX within seven days of the date on which the invoice was sent, identifying the invoice, each item disputed, the amount disputed and the reasons for the dispute, with supporting evidence. A notice that does not meet these requirements is not a dispute. (d) If no dispute is notified in accordance with sub-paragraph (c), the invoice is conclusively accepted by the Customer as correct and is payable in full, save for any manifest arithmetical error and save in the case of fraud. This sub-paragraph binds the Customer only, and does not prevent KORVEX from issuing a corrected, supplementary or final invoice under paragraphs 4.1, 4.3, 12.8 or 12.11(a). (e) The undisputed part of an invoice remains payable on its due date, and a dispute does not postpone the due date of any other invoice. Any disputed amount that is agreed or determined to be due is payable within seven days of that agreement or determination, and paragraph 12.6 applies to it from its original due date. (f) Paragraphs 12.5 and 12.6 apply, and no dispute entitles the Customer to withhold or set off any amount. This paragraph is subject to paragraph G.5.

12.3

If any amount is overdue, KORVEX may, without liability, suspend or stop any Service, withhold delivery and documents, demobilise vehicles and equipment and require payment in advance for further Services, and all resulting costs are for the Customer's account. KORVEX may invoice by milestone, in stages or on account.

12.4

Payment fraud: KORVEX's bank account details are those stated in the signed credit application or first invoice and confirmed by telephone (the "Verified Account"). KORVEX will never change them by email, message or invoice alone. Before paying to any account other than the Verified Account, the Customer shall verify the change by telephone with KORVEX on a number previously known to it, whatever the apparent source of the request. Payment to any other account does not discharge the Customer's debt, and KORVEX is not liable for any loss caused by the Customer's failure to verify, to the extent permitted by applicable law.

12.5

Freight and all other charges are fully earned on receipt of the Goods by KORVEX or a Subcontractor and are payable whether the Goods are lost, damaged, delayed, seized or not delivered.

12.6

The Customer shall pay all amounts without any set-off, counterclaim or withholding, including in respect of any claim against KORVEX. Overdue amounts carry interest at two per cent per month or, if lower, the maximum rate permitted by applicable law, save that: (a) where the contracting company is Korvex Logistics and TradeX L.L.C., no interest shall accrue, and the Customer shall instead compensate KORVEX for the actual and documented costs and losses caused by late payment, including collection, enforcement, financing and legal costs; (b) where the contracting company is incorporated in the United Kingdom, interest accrues at eight per cent per annum above the Bank of England base rate; and (c) where the contracting company is incorporated in the United States of America, interest accrues at one and one half per cent per month or, if lower, the maximum lawful rate. The Customer shall also pay all costs of collection, save as provided in Schedule G.

12.7

KORVEX may, at its discretion, advance duties, taxes, charges or costs on behalf of the Customer to facilitate shipment, clearance or release. All such advances are immediately reimbursable on demand, together with KORVEX's disbursement fee, which is a fixed administrative fee stated in the quotation.

12.8

Where any charges are claimed from or paid by KORVEX because of the default, delay or non-payment of the Customer, shipper or consignee, KORVEX shall have a full, unconditional and immediate right of recovery from the Customer. No period for notice, claims or proceedings in these Terms applies to KORVEX's claims for charges, disbursements, duties, taxes, fines, penalties or indemnity, which may be invoiced and recovered at any time within the period of prescription under the applicable law, including after delivery and after the final invoice.

12.9

Where KORVEX is instructed to collect charges from the consignee or any third party, the Customer remains liable for those charges if they are not paid on demand.

12.10

All amounts are exclusive of VAT and any other tax, which the Customer shall pay in addition at the applicable rate.

12.11

Credit, currency, refunds and payments to third parties. (a) KORVEX may set a credit limit and suspend Services while it is exceeded. Where KORVEX reasonably considers that the Customer's credit has deteriorated, it may make further credit or Services conditional on advance payment, a deposit or a guarantee signed by a guarantor acceptable to it. On any payment default, insolvency, protective settlement, restructuring or change of control of the Customer, all invoices become immediately due and KORVEX may terminate any contract on notice. Milestone charges are earned when KORVEX completes the milestone within its own scope, whatever the Customer's position under its project contract, and pay-when-paid terms and retentions do not apply unless agreed under paragraph 2.2. Carrier, airline and terminal surcharges imposed after shipment may be invoiced after the final invoice. (b) Third-party costs may be invoiced in the supplier's currency or in Saudi riyals at the rate on the supplier's invoice or debit note. Bank, intermediary and conversion charges are for the Customer's account, so that KORVEX receives the full invoice amount. Payment is made only when KORVEX receives cleared, freely transferable funds in the invoice currency, whatever local exchange controls apply, and any exchange loss arising after the due date is for the Customer's account. (c) Duty, VAT and overpayment refunds, objections, grievances, appeals and valuation rulings are not included in any clearance fee. KORVEX pursues them only on the Customer's written instruction received in time, for the fee quoted. KORVEX passes on a refund only after the authority has credited it, is not liable for its timing, refusal or outcome or for any deadline on which it was not instructed in time, and a pending refund is no ground to withhold payment. Duties and deposits paid under protest, or pending an exemption, origin or other approval, are paid at the Customer's risk. (d) KORVEX makes payments to suppliers or other third parties for the Customer only on its written instruction, from cleared funds already received from it, and to bank details that the Customer has confirmed by telephone call-back to a number previously known to it. KORVEX is not liable for the fraud, insolvency or non-performance of the payee, or for loss caused by false payment instructions where it followed this procedure. Funds held and not yet paid out remain the Customer's and shall be returned to it on demand, less sums due to KORVEX.

13.General lien and right of sale

13.1

KORVEX shall have a general and particular lien on all Goods and documents in its possession or control for all amounts owed to it by the Customer or the Owner, on any account whatsoever and whether or not relating to those Goods. The Customer warrants that it is entitled to grant, and does grant, this lien on behalf of the Owner. To the extent the applicable law does not recognise a general lien against the Owner, the lien shall be a particular lien for all sums due in respect of the Goods concerned, and the Customer grants KORVEX a contractual right of retention and pledge over its own goods and documents for all other sums.

13.2

If any amount remains unpaid for fourteen days after written notice, KORVEX may sell or dispose of the Goods and documents, through the competent court or enforcement authority, or by any other procedure permitted by the law of the place where the Goods are held, at the Customer's expense, and apply the proceeds to the amounts due. Perishable Goods may be sold without notice where the law permits. Any sale shall be conducted in accordance with any mandatory notice, valuation or court procedure of the place where the Goods are held, and where that law requires a court order or official sale, KORVEX shall obtain it at the Customer's cost. For Goods held in Customs custody, KORVEX may use the customs abandonment procedure. KORVEX shall not be liable for any shortfall in the price obtained, and any surplus shall be held for the person entitled to it.

14.Delivery, collection and undeliverable goods

14.1

KORVEX may deliver Goods to the consignee or to any person presenting a valid document or authority, and delivery so made discharges KORVEX.

14.2

If the consignee fails to take delivery, or the Goods cannot be delivered for any reason, KORVEX may store them at the Customer's sole risk and expense, return or re-export them, or, after twenty-one days' written notice (or without notice for perishable Goods), sell or dispose of them.

14.3

All demurrage, detention, storage, quarantine, re-delivery and associated charges incurred by reason of the Customer's or consignee's acts, omissions or delay are payable by the Customer.

15.Subcontracting and route

15.1

KORVEX may subcontract any part of the Services on any terms. KORVEX may choose or vary the carrier, route, mode, vessel, aircraft, vehicle, port, airport, gateway and procedure for handling, storing and transporting the Goods, with or without notice to the Customer.

15.2

Every exemption, limitation, defence and immunity available to KORVEX under these Terms extends to the other companies of the KORVEX Group and to its and their directors, officers, managers, shareholders, employees, agents and Subcontractors, each of whom may rely on and enforce this clause, including under the Contracts (Rights of Third Parties) Act 1999 and any equivalent law, and KORVEX contracts for them for this purpose. Each such person is a third-party beneficiary of this clause under any applicable law recognising stipulations for the benefit of a third party, including the Civil Transactions Law of the Kingdom of Saudi Arabia, and the parties may vary these Terms without the consent of any of them.

15.3

Goods may be carried on or under deck, consolidated with other goods, transhipped, and stored in any place, unless the Customer has given and KORVEX has accepted contrary written instructions.

15.4

No greater rights. (a) Where any loss, damage, delay, expense or other harm arises while Goods are in the custody or control of a Subcontractor, or from any act, omission, default, insolvency or system failure of a Subcontractor, the Customer shall have no greater rights against KORVEX, as to the existence or amount of liability, exclusions, limits, defences, notice periods and time limits, than KORVEX has against that Subcontractor under the terms on which it was engaged, as determined under the law governing those terms. The law governing the Customer's claim against KORVEX, and the forum in which it is determined, remain those in Section 28, subject only to paragraph 28.5. (b) KORVEX's liability for such harm is subject to Sections 16 to 18 and shall not exceed the amount that KORVEX actually recovers in respect of it from the Subcontractor and its guarantors and insurers, after deduction of the costs of recovery and of any sums then due from the Customer to KORVEX (the "Net Recovery"), save that the Net Recovery limit does not apply to the extent that the harm was caused by KORVEX's own negligence in selecting or instructing the Subcontractor. KORVEX shall account to the Customer for any Net Recovery that it receives in respect of the Customer's loss, which payment is not limited by paragraph 17.1 and discharges KORVEX in respect of that harm. (c) KORVEX may at any time, at its option, assign to the Customer or its insurers its rights against the Subcontractor in respect of that harm, and the assignment discharges KORVEX in respect of that harm, save for any Net Recovery already received. (d) On the Customer's written request made within the period in paragraph 18.3, and against such security for costs as KORVEX reasonably requires, KORVEX shall give the Customer the identity of the Subcontractor, the terms of its engagement relevant to the claim, so far as KORVEX may lawfully disclose them, and the evidence KORVEX holds, and shall either pursue recovery from the Subcontractor in its own name, at the Customer's cost and risk and with its cooperation, or assign its rights under sub-paragraph (c). KORVEX is not otherwise obliged to commence or continue proceedings against any Subcontractor. (e) This paragraph does not apply to harm caused by Excluded Conduct, to a value declared and paid for under paragraph 17.6, or to the remedies for a Controllable Failure under paragraph 4.12, and it is subject to any convention or law that compulsorily applies under paragraph 17.7. It applies notwithstanding paragraph 17.4.

16.Exclusions of liability

16.1

KORVEX shall be liable only for loss or damage caused by its own negligence or wilful default, and, where it acts as agent, only for its own acts in selecting and instructing Subcontractors. Where KORVEX acts as agent, it is not liable for the acts or omissions of any Subcontractor, authority or third party. Where KORVEX acts as principal or is held liable for a Subcontractor, its liability is governed by paragraphs 3.6 and 15.4 and Sections 16 to 18.

16.2

KORVEX shall in no circumstances be liable for any loss of profit, revenue, business, market, contract, goodwill or anticipated savings, loss of use, production or opportunity, liquidated damages or penalties under any other contract, or any indirect, special or consequential loss, however caused, even if foreseeable or advised of the possibility.

16.3

KORVEX shall not be liable for loss, damage, delay or expense arising from: the acts or omissions of the Customer, the Owner or their agents; insufficient or improper packing, marking or documentation; inherent vice or the nature of the Goods; ordinary wastage, shrinkage or leakage; handling, loading, stowage or unloading by the Customer or consignee; seizure, inspection, detention or forfeiture by any authority; strikes, lockouts or labour disputes; war, piracy, terrorism, civil commotion, epidemics, sanctions, cyber incidents or acts of God; or any cause which KORVEX could not avoid by the exercise of reasonable diligence.

16.4

KORVEX accepts no liability for money, securities, jewellery, precious metals or stones, works of art, personal effects or other valuables, unless specially agreed in writing in advance.

16.5

KORVEX is not liable for any failure to follow instructions as to cash on delivery, letters of credit or the release of Goods against payment or documents, unless such instructions were given in writing and accepted by KORVEX in writing. Instructions as to dates of shipment, arrival or delivery are governed exclusively by paragraph 4.10.

16.6

KORVEX shall not be liable for loss, damage, delay or expense arising from the insolvency, arrest, detention or default of any carrier, airline, shipowner, terminal or other Subcontractor, from the acts of authorities, or from demurrage, detention, storage or other charges levied by third parties.

16.7

Without limiting Section 16, KORVEX shall not be liable for shortage or concealed damage of Goods in units packed, loaded, sealed or counted by or for the Customer; for damage to the paintwork, finish or surface of unpacked Goods; for contact with other cargo in consolidated shipments; for cosmetic or compression marks; for rust, oxidation, sweat, condensation, chafing or vibration; or for temperature deviation where temperature control was not agreed in writing.

16.8

Temperature-controlled Services. Where temperature control is agreed in writing, KORVEX's obligation, save on a vehicle or in a facility it operates itself, is to book temperature-controlled equipment, product or storage and to pass on the Customer's written set-point, ventilation and humidity instructions, and KORVEX does not warrant that any temperature will be maintained. On a vehicle or in a facility KORVEX operates itself, it shall use reasonable care to keep the set-point within plus or minus 2 °C or the band stated in the quotation. In every case: the Customer is responsible for written set-point instructions, pre-cooling, loading at set-point, packaging qualification and data loggers; a deviation within the band, during defrost cycles, during door openings at the Customer's drops or on its request, or lasting less than 60 minutes, is not a breach; KORVEX is not liable for power interruption at a terminal, vessel, depot, airport apron or on the public grid, for failure of a carrier's pre-trip inspection, or for backup power or fuel not quoted; the record of the reefer unit or facility system prevails over the Customer's logger unless shown to be faulty; a claim requires the logger data within the period in paragraph 18.1; and destruction of the Goods by decision of the Customer's quality assurance is not of itself proof of damage. Gensets, active container lease, late return and damage charges, dry ice replenishment and emergency relocation are for the Customer's account. Paragraphs 16.2 and 17.1 apply.

16.9

Further exclusions. Without limiting paragraph 16.3, KORVEX is not liable for loss, damage, delay or expense arising from: opening, screening, inspection or repacking by any screener, regulated agent, ground handler or authority; robbery or hijacking; infestation originating from the Goods or their packaging; holds or inspection of a consolidated unit caused by other shippers' cargo; the outage of any Third-Party System; or a carrier's exercise of a liberty or termination clause. Paragraph 16.4 also applies to theft and pilferage of mobile phones, computers, watches, perfumes, pharmaceuticals, tobacco and other goods listed as theft-attractive in the quotation, unless they were declared in the RFQ Information and any security, escort or valuable cargo surcharge quoted was paid. Where a carrier, co-loader or terminal becomes insolvent or is arrested, the Customer shall pay in advance all costs of recovering, releasing and on-forwarding the Goods, including any second payment of freight or terminal charges. Where the Customer, consignee or Owner nominates or requires a particular Subcontractor, customs broker, haulier, crane company or agent, KORVEX has no duty to vet it and is not liable for its selection, performance or solvency; it acts for the person nominating it, and its charges and all costs of its default or delay, including demurrage, detention and vehicle standby, are for the Customer's account.

17.Limitation of liability

17.1

To the maximum extent permitted by applicable law, KORVEX's total aggregate liability, if any, shall be limited to the lesser of (a) the charges paid for the shipment or (b) USD 100 (one hundred United States dollars) per shipment. For the purpose of this clause, "charges paid" means the charges invoiced by KORVEX for the shipment concerned, whether or not yet paid. The parties agree that this amount constitutes the compensation agreed in advance for any harm arising from the Services, having regard to the charges, the Customer's ability to insure the Goods and to declare a value under paragraph 17.6, and the allocation of risk reflected in the price. For road Services, each vehicle load under one booking confirmation is one shipment, however many drops, consignment notes or waybills it serves, and all loss arising from one event affecting that vehicle load is one claim. For warehousing, storage, Contract Logistics, Order Management, Importer of Record and other Services not tied to a single consignment, 'shipment' means all Goods held or handled for the Customer at one facility in the calendar month in which the event occurs, 'the charges paid for the shipment' means the charges invoiced for that month, and all loss arising from one event is one claim, however many inbound consignments the Goods came from.

17.1A

Services not tied to Goods. For Services that do not consist of the carriage, storage or handling of Goods, including KORVEX TradeX sourcing, white label and market entry services, regulatory, documentation, engineering, survey and consultancy services, control tower services, myKORVEX and any obligation as to data or confidentiality, "shipment" in paragraph 17.1 means each order, project, engagement or work order under which the Service is performed or, where there is none, all such Services performed for the Customer in the calendar month in which the event occurs, and "the charges paid for the shipment" means the charges invoiced for that order, project, engagement or work order or for that month. All loss arising from one event or series of connected events is one claim. Paragraphs 17.4 and 17.4A apply to this limit as they apply to the limit in paragraph 17.1.

17.2

The Customer's protection against loss of or damage to the Goods in excess of the limit in paragraph 17.1 is cargo insurance, which the Customer is free to arrange for itself or to request through KORVEX under Section 11. Unless a quotation or booking confirmation expressly records that insurance has been requested and confirmed, the Goods are not insured by or through KORVEX and the Customer accepts the limit in paragraph 17.1. A higher limit of KORVEX liability applies only where a value has been declared and paid for under paragraph 17.6.

17.3

This limit applies to every claim arising out of or in connection with a shipment, Service or contract, whether for loss of or damage to Goods, delay, misdelivery, errors or omissions in customs, Importer of Record, documentation, regulatory or information services, or otherwise, and whether in contract, tort, negligence, breach of statutory duty or otherwise, and applies in addition to the exclusions in Section 16.

17.4

The limit in paragraph 17.1 is the general limit of liability agreed between the parties. Any lower limit stated elsewhere in these Terms or in a Schedule for a particular Service also applies and, where lower, prevails. Whichever KORVEX company is the contracting company, and only if and to the extent that a court or tribunal of competent jurisdiction finally determines the limit in paragraph 17.1 to be invalid, unreasonable, adjusted, inapplicable or unenforceable in the case before it, KORVEX's liability in that case shall instead be limited to the charges for the shipment or Service concerned. Only if and to the extent that this limit is also so determined, KORVEX's liability shall be limited to: (a) for loss of or damage to Goods, the lesser of the value of the Goods concerned and 2 SDR per kilogram of their gross weight; (b) for any other claim, the charges for the Service concerned; and (c) in every case, SDR 10,000 per event or series of connected events, and SDR 50,000 in aggregate for all claims of the Customer and the persons claiming through it arising in any period of twelve months. If any amount in (a), (b) or (c) is itself so determined, that amount alone shall be replaced by: for (a), the lesser of the value of the Goods concerned and 8.33 SDR per kilogram of their gross weight; for (b), the lesser of three times the charges for the Service concerned and SDR 25,000; and for (c), SDR 50,000 per event or series of connected events and in aggregate in any period of twelve months. The parties acknowledge these amounts to be reasonable having regard to the charges, the Customer's opportunity to declare a value under paragraph 17.6 and its opportunity to insure. They are not an agreed value, create no entitlement and apply only as a fallback in those circumstances. Each amount in this paragraph is a separate and independent limit. If any replacement amount is also so determined, KORVEX's liability shall be the lowest amount that the applicable law permits and shall in no event exceed the value of the Goods concerned determined under paragraph 17.10. "SDR" means the Special Drawing Right of the International Monetary Fund.

17.4A

Settlement of claims. Except for a goodwill payment under the last sentence of this paragraph, any claim that KORVEX accepts, settles or pays without a final judgment or award of a court or tribunal of competent jurisdiction is accepted, settled or paid only within the limit in paragraph 17.1, and only where (a) the Customer has proved its loss and complied with Section 18, and (b) an Authorised Officer of KORVEX has confirmed in writing, after investigation, that the loss was caused by an error or omission of KORVEX that was within its control. The amounts in paragraph 17.4 are not an agreed value or a measure of compensation. They may not be claimed, demanded or relied on in any notice, negotiation, settlement or proceedings, and they become relevant only if and to the extent that a court or tribunal of competent jurisdiction has first finally determined the limit in paragraph 17.1 to be invalid or unenforceable in the case before it. Any payment by KORVEX is made in full and final settlement of the claim concerned. Any payment above the limit in paragraph 17.1 is a goodwill payment: it may be made only with the written approval of an Authorised Officer of KORVEX, at KORVEX's sole discretion, without admission of liability, and it does not vary these Terms or create any obligation in any other case. No employee or agent of KORVEX may agree to pay any amount above that limit.

17.5

Paragraphs 15.4, 17.1, 17.1A, 17.2, 17.4 and 25.6 are separate and independent terms. If any of them is held not to satisfy any requirement of reasonableness or is otherwise unenforceable, the others shall continue to apply.

17.6

KORVEX does not accept or declare any cargo value and assumes no ad valorem liability, unless an Authorised Officer of KORVEX has expressly agreed in writing, before the Goods are tendered, to a declared value and the Customer has paid the additional charge quoted for it, in which case the declared value shall be the limit for loss of or damage to those Goods. The Customer acknowledges that it has been given the opportunity to declare a higher value for the Goods, and to have it inserted in the transport document, on payment of the ad valorem charge stated in the quotation or on request, and to insure the Goods; absent such declaration, the limits in this Section and in any applicable convention or law apply.

17.6A

Nature of the limit and alternative terms. The amount in paragraph 17.1 limits the risk that KORVEX assumes for its charges. It is not a penalty or a sum payable in any event, and it is payable only to the extent that the Customer proves loss caused by KORVEX. On written request before booking, KORVEX will quote for the same Services either with its liability limited by the amounts in paragraph 17.4(a) to (c) in place of paragraph 17.1, or at a declared value under paragraph 17.6, in each case at the higher charge stated in that quotation. The Customer, acting in the course of business, acknowledges that these Terms, including that limit, may be negotiated on written request before booking, that it has been offered these alternatives and the opportunity to insure the Goods, that the charges reflect the limit in paragraph 17.1, and that it has chosen to contract on these Terms.

17.7

Where an international convention or national law compulsorily applies to a Service, including the Hague Rules, the Hague-Visby Rules (including as enacted by the Carriage of Goods by Sea Act 1971 of the United Kingdom), the Hamburg Rules, the Montreal Convention, the Warsaw Convention, the CMR Convention, the Uniform Rules concerning the Contract of International Carriage of Goods by Rail (CIM), the Commercial Maritime Law of the Kingdom of Saudi Arabia, the Maritime Commerce Law No. 8 of 1990 and the Trade Law No. 17 of 1999 of the Arab Republic of Egypt and, in the United States of America, the Carriage of Goods by Sea Act and 49 U.S.C. 14706, and does not permit the limits in this Section, KORVEX's liability shall be the lowest amount, and subject to the shortest notice and time limits, that the convention or law permits, and shall in no event exceed them. Where such convention or law applies, KORVEX shall be entitled to every defence, limit and time bar it provides, and these Terms shall otherwise continue to apply to every element of the Services not governed by it.

17.8

As between KORVEX and the Customer, every claim arising from the performance or non-performance of the Services is a claim in contract, and the Customer waives any right to characterise it as arising from a harmful act, tort or other non-contractual cause, to the extent permitted by law. Nothing in this paragraph limits liability which by law cannot be limited.

17.9

The Customer acknowledges that errors and omissions may occur in the course of the Services, and agrees that compensation for any error or omission of KORVEX, of any kind and however caused, is limited as set out in this Section. The Customer releases KORVEX and the persons referred to in paragraph 15.2 from all liability in excess of those limits, and covenants not to bring, continue or assist any claim or proceedings for any amount in excess of them, save to the extent that applicable law does not permit such a release.

17.10

Where any limit in this Section does not apply, the Goods shall be valued at their invoice value to the Customer at the time and place of tender to KORVEX, or if none, their replacement cost, excluding profit, duties not yet paid and any loss within paragraph 16.2.

18.Notice of claims and time bar

18.1

Delivery and notice of claims. (a) In these Terms, "Delivery" means the end of KORVEX's scope for the Goods concerned under the service basis or Incoterms® rule stated in the quotation or booking confirmation, namely: (i) for a Service that ends at a port, airport, terminal, container freight station or depot, including port-to-port, door-to-port, airport-to-airport and door-to-airport Services and FOB, CFR, CIF, CPT and CIP-type Services ending, for example, at Jeddah Islamic Port, the earlier of the discharge of the Goods there and the first notice by the carrier, terminal, handler or KORVEX that they are available for collection or release there, and, for LCL Goods, the earlier of their deconsolidation and that notice; (ii) for a Service that ends at a named address, city, site or place, including door-to-door, port-to-door and door-to-city Services and DAP, DPU and DDP-type Services ending, for example, at an address in Jeddah city or in Al Humrah, the completion of off-loading at that place or, where off-loading is delayed by the consignee or for any other reason not caused by KORVEX, the expiry of the off-loading free time stated in the quotation or, if none is stated, of 24 hours after the vehicle's arrival there; (iii) for a hook-to-hook Service, the time when the Goods leave the ship's hook at discharge; (iv) for a customs clearance Service that does not include delivery, the release of the Goods by the customs authority; and (v) in every case, if earlier, the handover of the Goods to the consignee or its broker, haulier or agent or to any person under paragraph 14.1, or the time when the Goods are made available or notice is given under paragraph 14.2. Paragraph 18.7 applies to Goods in storage. (b) Loss of or damage to Goods that is apparent on Delivery must be noted specifically on the delivery receipt, equipment interchange receipt, electronic proof of delivery or other delivery record at the time of Delivery or, where Delivery occurs under sub-paragraph (a)(i) before the Goods are collected by or for the consignee, at the time of that collection, and confirmed by written notice to KORVEX within 48 hours of that time. (c) Loss or damage that is not apparent on Delivery must be notified to KORVEX in writing within three days of Delivery or, where Delivery occurs under sub-paragraph (a)(i) and the Goods are collected later, within three days of their collection, and in any event within seven days of Delivery. (d) A claim for delay must be notified in writing within seven days of Delivery, and a claim for non-delivery within fourteen days of the date on which the Goods should have been delivered. For this Section, that date is the latest estimated date of Delivery notified to the Customer by KORVEX or, where none was notified, the date 60 days (15 days for air freight and road Services) after the Goods were taken in charge by KORVEX or its Subcontractor. This definition fixes the start of the periods in this Section only and is not an undertaking as to any date of delivery. (e) Any other claim must be notified in writing within fourteen days of the event giving rise to it, save that (i) for a customs assessment or penalty notified after release, the period runs from the Customer's first receipt of notice of that assessment or penalty, and (ii) where the Customer could not reasonably have known of the event within that period, the period runs from the date on which it first knew or ought reasonably to have known of it, subject always to paragraph 18.3. (f) Each notice must be given in writing in accordance with paragraph 27.3, identify the shipment, describe the loss, damage or delay, state the amount claimed or a good-faith estimate of it, and be accompanied by photographs and the supporting evidence then available. A general reservation such as "subject to inspection", "unchecked" or "said to contain" is not a notice. (g) These periods are subject to paragraphs 17.7 and 18.5 where a convention or law compulsorily applies, and paragraph 20.4 governs claims for shortage, defect or non-conformity of goods sold by KORVEX.

18.2

Consequences of late notice. If notice is not given in accordance with paragraph 18.1, the Goods shall be conclusively deemed to have been delivered in full and in the same order and condition as when received by KORVEX or its Subcontractor, and the claim shall be waived and barred, unless the Customer proves that it was impossible to give notice in time and that it gave notice as soon as reasonably possible. That exception does not revive a claim to the extent that KORVEX's recourse against a Subcontractor has been lost as provided in paragraph 18.8. The Customer shall preserve the Goods, their packaging and the delivery records for joint survey, and paragraph 18.7 applies to inspection. KORVEX may appoint a surveyor but is not obliged to do so, and neither its doing so nor any correspondence or negotiation about a claim is an admission of liability or a waiver of any notice period or time limit.

18.3

To the extent permitted by applicable law, and notwithstanding any longer period that would otherwise apply, KORVEX shall be discharged from all liability unless, within six months (nine months where the contracting KORVEX company is incorporated in the United Kingdom or the United States of America) of the date of Delivery, of the date on which the Goods should have been delivered or, for other claims, of the event giving rise to the claim: (a) a fully documented claim stating the amount claimed and the supporting evidence has been submitted to KORVEX; and (b) legal or arbitral proceedings have been commenced and written notice of them given to KORVEX. A claim not so submitted shall be conclusively deemed waived and released, to the extent permitted by applicable law. Each period in this paragraph and in paragraphs 18.1 and 18.2 is a contractual condition of KORVEX's liability and a period within which the Customer's right must be exercised, agreed in consideration of the charges, and not an agreement varying any statutory period of prescription or for hearing a claim. Where the applicable law does not permit the parties to shorten the period for hearing a claim, that period applies to sub-paragraph (b) only, and sub-paragraph (a) and the notice periods in paragraphs 18.1 and 18.2 continue to apply as conditions of the right.

18.4

For claims relating to customs declarations, Importer of Record services or duties and taxes assessed after release, the period in the preceding paragraph runs from the date on which the Customer first receives notice of the assessment or penalty, and in any event KORVEX is discharged unless proceedings are commenced within twenty-four months (thirty-nine months where the contracting KORVEX company is incorporated in the United Kingdom) of the date of the customs declaration concerned.

18.5

Where a convention or law referred to in Section 17 compulsorily applies and requires longer notice or time limits, those limits apply in place of this Section to the extent required, and no further. The same applies to any mandatory rule of jurisdiction or arbitration in such convention or law, including Articles 33 and 46 of the Montreal Convention, Article 31 of the CMR Convention, Articles 21 and 22 of the Hamburg Rules and Article 46 of CIM, to the extent required and no further. In every other case Section 28 applies in full.

18.6

Compliance with this Section is a condition precedent to any liability of KORVEX. If any period in this Section is not permitted by the applicable law, the shortest period that law permits shall apply.

18.7

Storage, stock and delivery records. Each monthly stock statement and cycle count report issued by KORVEX is final unless disputed in writing, with reasons, within 14 days of issue, and each goods received note within 48 hours of issue. A claim for loss of or damage to Goods in storage must be notified within 48 hours after the earlier of the damage report and the outbound release of the Goods concerned, and in any event within 14 days of the stock statement first showing the loss; the period in paragraph 18.3 runs from that statement. For all other Services, Delivery is determined under paragraph 18.1. Electronic proof of delivery, OTP closure, or geofenced arrival with a photograph, is a delivery receipt for paragraph 9.3. The Customer shall note exceptions on any airline, handler or haulier delivery record, give written notice to the airline within the periods of any applicable convention, preserve the Goods and packaging for joint survey, and allow KORVEX 48 hours to inspect before disposal. KORVEX is not liable for any loss of recourse caused by the Customer's failure to do so.

18.8

Claims involving Subcontractors. Where a claim relates to Goods in the custody of, or to any act or omission of, a Subcontractor, the Customer shall, in addition to complying with paragraph 18.1, give KORVEX written notice of the claim, with the evidence then available, not later than the earlier of (a) the periods in paragraph 18.1 and (b) 14 days before the expiry of any notice period or time limit applicable to KORVEX under the Subcontractor's terms that KORVEX has stated to the Customer in writing, whether on request or otherwise, or, where that period or limit expires within 28 days after Delivery, not later than the midpoint between Delivery and its expiry. KORVEX shall state those periods, so far as known to it, on written request, and shall pass on to the Subcontractor, as agent of the Customer, any notice it receives in time under this paragraph. KORVEX is discharged from liability to the extent that its recourse against the Subcontractor is lost or reduced because the Customer did not give notice or evidence within the periods in paragraph 18.1 and this paragraph, did not preserve the Goods, or did not provide security or authority for proceedings within 14 days of KORVEX's written request, and KORVEX is not obliged to commence or continue proceedings or to obtain extensions of time against a Subcontractor, save as paragraph 15.4 provides.

19.Indemnity

19.1

The Customer shall defend, indemnify and hold harmless KORVEX, its officers, employees, agents and Subcontractors against all liabilities, losses, damages, claims, fines, penalties, duties, taxes, costs and expenses, including legal fees, arising from: the Goods or their nature; recovery, salvage, transloading, survey, clean-up and waste disposal after an accident or spill, and damage to roads, utilities, facilities, other depositors' goods or third-party property, caused by the Goods or their nature; recalls, withdrawals, market surveillance actions and product liability relating to the Goods; claims by end users or consumers of the Goods; any breach of these Terms or of any warranty by the Customer; any inaccurate, incomplete or late information or instruction; any claim by the Owner or any third party in relation to the Goods in excess of KORVEX's liability under these Terms; the acts or omissions of the Customer, the Owner, the consignee or their agents; any breach of sanctions, export control or customs law in connection with the Goods or the Customer's transaction; and any personal data supplied by or for the Customer, save to the extent that the liability results from KORVEX's own breach of Section 25 or Schedule H, to which paragraph 25.6 applies; in each case whether caused or contributed to by the sole, joint or concurrent negligence of KORVEX or any indemnified person, other than the Excluded Conduct of KORVEX. This indemnity does not apply to fines or penalties imposed by reason of KORVEX's own deliberate breach of law, nor to claims by the Customer against KORVEX, which are governed by Sections 16 to 18.

19.2

The Customer shall also indemnify KORVEX against any general average contribution, salvage charge or security that KORVEX is required to pay or provide, and shall provide such security promptly when requested.

19.3

The Customer's contract is with the contracting KORVEX company alone. No other company of the KORVEX Group, and no director, officer, manager, shareholder or employee of any KORVEX company, shall be liable to the Customer or any other person in connection with the Services or any sale, to the maximum extent permitted by applicable law. The Customer covenants that it shall bring any claim only against the contracting KORVEX company, shall not bring or join, and shall procure that the Owner and any person claiming through it shall not bring or join, any claim or proceedings against any other KORVEX company, any Subcontractor engaged by KORVEX, or any such person personally, save in a case of fraud or a criminal offence. The Customer and its insurers may nevertheless exercise against a Subcontractor any rights that KORVEX has assigned to them under paragraph 15.4(c), 28.5 or A.2, and paragraph 21.13(c) applies. Nothing in this paragraph limits KORVEX's own rights against any Subcontractor. Each such person may enforce this paragraph, including under the Contracts (Rights of Third Parties) Act 1999 and as a third-party beneficiary under any equivalent law, but the parties may vary these Terms without their consent.

19.4

If any claim is made by the Customer, the Owner or any person claiming through them against any person referred to in the preceding paragraph or in Section 15, otherwise than in accordance with these Terms, the Customer shall indemnify KORVEX and that person against the claim and all related costs.

19.5

Liabilities to Subcontractors. In addition to paragraphs 19.1 and 19.2, the Customer shall indemnify KORVEX and the persons referred to in paragraph 15.2 against every liability that KORVEX incurs to any Subcontractor or authority as shipper, consignor, consignee, merchant, charterer, depositor, hirer, declarant or contracting party in connection with the Goods or with Services performed for the Customer, including freight and charges unpaid by any Merchant, demurrage, detention, storage and per diem, loss of or damage to containers and equipment, misdeclaration, overweight and dangerous goods penalties, general average and salvage, wreck removal, pollution, damage to vessels, aircraft, vehicles, facilities or other cargo caused by the Goods, liability under any both-to-blame collision clause, and fines imposed on carriers in connection with the Goods or their documents, save to the extent caused by a Controllable Failure, to which paragraph 4.12 applies, or by Excluded Conduct. The Customer is bound, as against KORVEX, by the both-to-blame collision clause and New Jason clause of the carrier's transport document, and shall on demand provide cash or other security acceptable to KORVEX for any such liability before KORVEX releases the Goods or documents. This paragraph survives the termination of any contract, subject only to the applicable period of prescription.

20.Sale of goods by KORVEX TradeX

20.1

This Section applies where KORVEX sells goods to the Customer, including through KORVEX TradeX, in addition to the other Sections of these Terms, which apply as far as relevant.

20.2

Product descriptions, specifications, drawings, samples and catalogues are approximate and for identification only, and form part of the contract only if expressly stated in KORVEX's written order confirmation. KORVEX may make changes required by law or by the manufacturer that do not materially affect quality or performance.

20.3

Unless otherwise agreed in writing, goods are sold EXW (Incoterms® 2020) at the place named by KORVEX. Risk passes in accordance with the agreed Incoterms® rule. Title to the goods remains with KORVEX until it has received payment in full of all sums due from the Customer on any account, and until then the Customer holds the goods as bailee for KORVEX, shall store them separately and identified, and grants KORVEX the right to enter its premises to recover them.

20.4

The Customer shall inspect the goods within seven days of delivery and notify KORVEX in writing of any shortage, defect or non-conformity within that period, failing which the goods shall be deemed accepted. Goods may be returned only with KORVEX's prior written agreement.

20.5

KORVEX passes on to the Customer, so far as it is able, the benefit of any warranty given by the manufacturer. To the fullest extent permitted by law, all other warranties, conditions and terms, express or implied, including as to quality, fitness for purpose, description and conformity, are excluded.

20.6

KORVEX GIVES NO WARRANTY OF MERCHANTABILITY, SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPOSE. Nothing in this Section excludes any implied term as to title or quiet possession that cannot lawfully be excluded, or liability for defects that KORVEX knew of and concealed. THE GOODS ARE SOLD AS IS, EXCEPT AS EXPRESSLY STATED IN THE ORDER CONFIRMATION.

20.7

KORVEX's sole obligation and the Customer's sole remedy for defective or non-conforming goods notified in time shall be, at KORVEX's option, the repair or replacement of the goods or a refund or credit of the price paid for them, and KORVEX's liability in respect of any sale shall not exceed the price of the goods concerned. Section 17 applies to any shipment or Service connected with the sale. If the exclusive remedy in this paragraph fails of its essential purpose, KORVEX's liability shall not exceed the price of the goods concerned, and the exclusion of indirect and consequential loss shall remain in effect.

20.8

Unless KORVEX has expressly agreed otherwise in writing, the Customer is responsible for obtaining all import licences, conformity certificates and registrations, and for ensuring that the goods comply with the laws of the country of destination and their intended use.

20.9

The United Nations Convention on Contracts for the International Sale of Goods shall not apply to any sale by KORVEX.

20.10

Sale delivery dates are estimates, and paragraph 4.8 applies to them. KORVEX may make partial or instalment deliveries. KORVEX may increase the price before delivery by the documented amount of any increase in the manufacturer's price, freight, duty or exchange rate; where the increase exceeds 5 per cent, the Customer may cancel the affected order within three working days of notice and recover any deposit paid for it, which is its sole remedy. Where the manufacturer delays, fails, allocates or discontinues the goods, KORVEX may offer an equivalent product, which binds the Customer only if it accepts it in writing, or cancel the affected order and refund any price or deposit received, without further liability. Any deposit stated in the order confirmation is payable before KORVEX places the order. Orders are non-cancellable once placed with the manufacturer, save as stated in this paragraph. If the Customer cancels or fails to take delivery, it shall pay the price or the cancellation and restocking charges stated; goods not collected by the agreed date are stored at its risk and cost and, after 14 days' written notice, may be resold, the Customer remaining liable for any shortfall and costs. KORVEX is not liable where the manufacturer refuses a warranty claim, save as paragraph 20.6 provides. Defects caused by installation, storage, misuse, unsuitable use or modification after delivery are excluded. The Customer shall indemnify KORVEX against claims by end users and third parties arising after delivery, save where caused by a defect KORVEX knew of and concealed. No defect may be notified more than 12 months after delivery. A refund of the price on cancellation or rescission is not limited by paragraph 17.1.

20.11

Sourcing and procurement. Where KORVEX TradeX identifies suppliers, obtains quotations, places or follows up orders, makes payments or inspects goods for the Customer, rather than selling goods to it, KORVEX acts as the Customer's agent only, the contract of sale is between the supplier and the Customer, and paragraph 21.11 applies. KORVEX does not warrant the identity, solvency, capacity, reliability, licences or performance of any supplier, or the quantity, quality, specification, conformity, origin or lawful sale of its goods, and any supplier search, audit, factory visit, sample approval or pre-shipment inspection is a limited visual check performed on the Customer's instructions without warranty. Payments to suppliers are governed by paragraph 12.11(d), and deposits and advance payments to suppliers are at the Customer's risk.

20.12

White label and private label goods. Where goods are made, packed, labelled or marketed under the Customer's name, brand or marks, or to its specifications, artwork, formulation or labels, the Customer warrants that the goods, and their importation, labelling, registration, advertising and sale, infringe no trade mark, copyright, design, patent or other right of any person and comply with every applicable law and standard, and the Customer is solely responsible, as brand owner, for their safety, conformity, registration, labelling and recall. The Customer grants KORVEX a non-exclusive, royalty-free licence to use its marks and materials for that purpose, and shall indemnify KORVEX and the persons referred to in paragraph 15.2 against all claims, seizures, detentions, recalls, withdrawals, fines and costs arising from them. KORVEX's approval of any artwork, sample or label is given for production purposes only and is not a confirmation of its legal compliance.

20.13

Market entry services. Market studies, regulatory and route guidance, company formation and licensing support, product registration, distributor, retailer and marketplace introductions and other market entry services are provided on a reasonable endeavours basis and paragraph 3.5 applies to them. KORVEX does not guarantee any approval, registration, licence, listing, appointment, sales volume or commercial result, and its fees are payable whatever the outcome. Unless a written agreement signed by an Authorised Officer of KORVEX expressly so provides, KORVEX is not the Customer's commercial agent, distributor, franchisee, representative, partner or sponsor, acquires no exclusivity, and neither party is entitled to compensation from the other on termination under any commercial agency or distribution law. Any registration, listing or authorisation held in KORVEX's name is subject to paragraph D.12.

21.Contract Logistics, project and event services

21.1

Warehousing, storage, bonded storage and value-added services are provided under the specific warehouse terms or service agreement issued by KORVEX, and otherwise under these Terms. Stock records are based on the Customer's declarations and on KORVEX counts, and an inventory variance of up to 0.5 per cent of the units received in any twelve-month period, calculated by netting overs against shorts across all SKUs and valuing any excess under paragraph 17.10, other than a variance caused by Excluded Conduct, shall be deemed acceptable and shall not give rise to any claim. The Customer shall insure all Goods in storage for their full value against fire, flood, theft and all other risks, with a waiver of subrogation under paragraph 11.3.

21.2

Route surveys, feasibility studies, lifting plans, transport studies and load plans are prepared for the Customer's guidance, on the basis of the information available at the time. Conditions on site, road, port or route may change, and the Customer remains responsible for the accuracy of the cargo data, site access, ground conditions and permits within its control.

21.3

For breakbulk, heavy-lift and project cargo, the Merchant shall provide accurate drawings, weights, centres of gravity, lifting points and lashing points, shall have the Goods ready for loading within the agreed laycan or loading window, and shall pay dead freight, vessel or equipment waiting time and demurrage caused by late readiness or documentation. Carrier booking notes, charter parties and bills of lading, including BIMCO forms, apply to the carriage and bind the Merchant. Civil works, ground preparation, removal of obstructions, utilities and site inductions are excluded unless expressly quoted.

21.4

The Customer shall insure its own equipment, personnel, site, third-party liability and delay risks for project and event operations, and any insurance arranged by KORVEX does not enlarge KORVEX's liability under these Terms.

21.5

For event logistics, the Customer remains responsible for compliance with venue and organiser rules, for the timing of its own suppliers and exhibitors, and for the security of Goods once delivered to the stand, venue or site.

21.6

Dedicated fleet, milk run and Order Management services are provided on the scope, service levels and volumes agreed in writing, and any service level, performance indicator or target is an objective and not a warranty. Dedicated fleet services are performed by the haulier or fleet company named in the service agreement, in accordance with paragraph C.10. Where a service credit, rebate or performance deduction is agreed in writing for a failure to meet a service level, it is the Customer's sole and exclusive remedy for that failure; it is not payable to the extent that the failure is caused by the Customer or its suppliers, by an event under paragraph 4.8 or 23.1, or by volumes above forecast; all service credits for any calendar month shall not in aggregate exceed 5 per cent of the charges invoiced for the Service concerned for that month; and service credits are applied only against future invoices and are not payable in cash.

21.7

Paragraphs 21.2, 21.3 and C.6 apply to every site, route and item of cargo data that the Customer names or supplies, whoever controls it, including its manufacturers, vendors, main or EPC contractor and consignee.

21.8

Warehouse receipts are made on external count and apparent condition, said to contain. The Customer shall send a complete advance shipping notice before arrival; unplanned receipts, floor-loaded devanning, sorting, re-palletising and photographs are chargeable. Storage is charged on positions actually occupied, per week or month commenced, subject to the minimum stated in the quotation, and non-standard pallets may be re-palletised at the Customer's cost. Storage is shared unless segregated storage is quoted. The Customer shall declare odour, contamination and incompatibility sensitivities, and KORVEX is not liable for taint or contamination from other depositors' goods that the segregation quoted could not prevent. Decontamination, and the claims of other depositors caused by the Customer's Goods, are for the Customer's account. Pest control and backup power are provided on a reasonable endeavours basis and only to the standard quoted. Agency staff and security contractors are Subcontractors.

21.9

KORVEX has no duty to monitor expiry, shelf life, batch rotation, recalls or product registrations unless FEFO or expiry alerts are quoted and the Customer supplies batch and expiry data on receipt. Expired, recalled, rejected or infested stock, and its fumigation, segregation, destruction and SFDA, municipality or customs costs, are for the Customer's account, and KORVEX may dispose of expired food on seven days' notice. The Customer is responsible for its master data, its interfaces and the product registrations of stored Goods, and orders are processed as received electronically. An outage of a WMS or interface caused by its technology supplier or by the Customer's systems is an event under paragraph 4.8; any other WMS error is a Controllable Failure under paragraph 4.12. Holds, sampling, relocation and re-inspection ordered by any authority, and Civil Defence or municipality closure, evacuation, salvage, debris removal and stock relocation costs, are for the Customer's account, save where caused by the lapse of KORVEX's own facility licence or by Excluded Conduct. For bonded storage, duties, VAT, penalties and forfeited guarantees on unaccounted or overstayed stock are payable by the Customer under paragraph 10.8 as if it were a bonded movement, the Customer shall act before the permitted storage period expires, and paragraph 10.10 applies.

21.10

Reserved space and labour carry the minimum monthly charge stated, whether used or not. Volumes above forecast are accepted at KORVEX's discretion and may be stored with a third party at the Customer's cost and risk, and peak and overtime charges apply. For order fulfilment, mis-picks within an accuracy of 99.5 per cent of order lines in a month give no remedy beyond re-picking and re-dispatch; beyond that standard paragraph 4.12 applies, and KORVEX has no liability to end consumers or marketplaces. Once cash on delivery is accepted, KORVEX's liability for courier-held cash is limited to sums actually remitted to it. Returns are inspected on external condition against the Customer's written criteria, and refused and returned parcels carry return and re-stocking charges. KORVEX may end storage on 30 days' notice, charges continue until removal, and Goods not removed may be dealt with under Sections 13 and 14, with disposal costs for the Customer's account.

21.11

For 4PL and 5PL services, the Customer's suppliers are not Subcontractors, and KORVEX is not responsible for their readiness, quantity, quality, specification, conformity or documents. Purchase orders are issued on the Customer's data and authority, expediting is on a reasonable endeavours basis, and any inspection quoted is a visual sample check without warranty. Value-added services are performed to the Customer's approved specification, artwork and sample; the Customer alone is responsible for label content and regulatory compliance, and KORVEX's sole remedy for a workmanship error is re-performance under paragraph 4.12. For event logistics, venue and official contractor charges, handling monopolies, overtime, empty-case storage and the cancellation or postponement of the event are for the Customer's account, and return cargo shall be packed, labelled and ready by the dismantle deadline, failing which it is stored at the Customer's cost.

21.12

Charters and equipment hire. (a) This paragraph applies where KORVEX charters a vessel, barge, aircraft or vehicle, or hires a crane, self-propelled modular transporter, trailer, jacking or skidding system, forklift or other equipment, with or without operator (a "Hire Contract"), for the Customer's Goods or project, whether as agent or as principal. (b) The Hire Contract binds the Customer as between it and KORVEX, and the Customer shall perform every obligation of the charterer or hirer under it that relates to the Goods, the ports, berths, places or sites, or the Customer's instructions. KORVEX shall on request give the Customer a copy of the Hire Contract, from which KORVEX's own rates and other commercial terms may be removed. (c) The Customer shall pay to KORVEX, as and when they fall due under the Hire Contract and whatever the Customer's position under its own contracts, all sums for which KORVEX is or becomes liable under the Hire Contract, including hire, freight, deadfreight, demurrage, detention, ballast bonus, mobilisation and demobilisation, standby, cancellation and termination charges, fuel, port and agency costs, overtime and charges for loss of or damage to the vessel, aircraft or equipment, and KORVEX may require payment or security in advance of its own liability to pay. (d) The Customer is responsible for, and shall indemnify KORVEX against the consequences of, every port, berth, anchorage, terminal, airport, route, site, laydown area, access road and ground condition, including bearing capacity, slopes and underground services, and every permit, approval and site rule, that the Customer, its consignee or its contractor nominates, requires or controls, including KORVEX's liability under any safe port, safe berth or safe place warranty in the Hire Contract in respect of any place so nominated. (e) Where equipment is hired without operator, or an operator works under the direction of the Customer, its contractor or its engineer, the Customer is responsible as hirer for the equipment and its operation, and for loss of and damage to it, from its arrival on site until its release. (f) The Customer's rights for any failure, delay, off-hire, breakdown or substitution of the vessel, aircraft or equipment are limited under paragraph 15.4 to KORVEX's rights against its owner or lessor, and paragraphs B.14 and E.10 apply. (g) This paragraph applies notwithstanding any lump sum or all-in price, which covers only the items listed in it under paragraph 4.3(f).

21.13

Personnel and property at sites. (a) This paragraph applies to every Service performed at a project site, plant, laydown yard, event venue or stand, line-side location, warehouse or other premises owned, occupied or controlled by the Customer, its consignee or its other contractors (a "Site"), including Project Logistics and Event Logistics. (b) The Customer shall be responsible for, and shall indemnify KORVEX, its Subcontractors and the persons referred to in paragraph 15.2 against, all claims for death of or personal injury to any employee or other personnel of the Customer, its affiliates, its consignee or its other contractors (other than KORVEX and its Subcontractors), and for loss of or damage to their property, including the Site, the permanent works and existing installations and plant, however caused, including where caused by the negligence or breach of duty of an indemnified person. (c) KORVEX shall be responsible for, and shall indemnify the Customer against, all claims for death of or personal injury to KORVEX's own employees and for loss of or damage to equipment owned by KORVEX, however caused, including where caused by the negligence of the Customer, save where paragraph 21.12(e) makes the Customer responsible for that equipment. The personnel and property of each Subcontractor are the responsibility of that Subcontractor under its own contract; KORVEX shall pass on to the Customer the benefit of any indemnity or waiver that it obtains from the Subcontractor for them, and paragraph 19.3 does not prevent the Customer from defending, or seeking contribution towards, a claim brought against it by a Subcontractor or its personnel. (d) The Goods are not property for the purposes of this paragraph, and Sections 16 to 18 apply to them. (e) Each indemnity in this paragraph applies to the extent permitted by applicable law, does not extend to loss caused by the Excluded Conduct of the indemnified party, is not limited by Sections 16 and 17, and allocates responsibility between the parties only, without limiting any liability to the injured person or to any third party.

22.Compliance, sanctions and anti-bribery

22.1

The Customer shall comply with all applicable laws, including export control, sanctions, customs, anti-money laundering, anti-bribery and anti-corruption laws. The Customer warrants that neither it, the Owner nor any consignee or end user is a sanctioned person, and that the Goods are not destined for any prohibited end use or destination. The Customer further warrants that the Goods, and their components and raw materials, were not mined, produced or manufactured wholly or in part by forced, compulsory, prison or child labour, including within the meaning of 19 U.S.C. 1307 and the Uyghur Forced Labor Prevention Act of the United States of America and of any equivalent law, and that it holds the supply chain evidence needed to rebut any presumption under those laws. All costs of the detention, exclusion, seizure, re-export, storage and destruction of Goods under any such law, and any resulting liability, are for the Customer's account.

22.2

KORVEX may refuse, suspend or terminate any Service or sale, and withhold Goods or funds, without liability, where it reasonably believes that proceeding would or might breach any law or sanction, or expose KORVEX to any regulatory risk.

22.3

KORVEX does not offer, pay, request or accept bribes or facilitation payments, and expects the same of everyone it deals with.

22.4

The Customer shall not request any KORVEX company incorporated in the United States of America, or any United States person employed by KORVEX, to participate in, approve or facilitate any transaction involving a person, country or territory subject to comprehensive United States sanctions, or to furnish any information or certification relating to a boycott not sanctioned by the United States of America, and any such request may be refused and, where required, reported. The Customer warrants that no person owned 50 per cent or more, directly or indirectly, by one or more sanctioned persons is party to or interested in the transaction. Goods of European Union origin sold by KORVEX shall not be re-exported to, or for use in, the Russian Federation. Any refusal, delay, freezing or reporting required by sanctions law shall be without liability to KORVEX.

23.Force majeure

23.1

KORVEX shall not be liable for any failure or delay in performing any obligation caused by an event beyond its reasonable control, including acts of God, natural disasters, epidemics, war, hostilities, terrorism, piracy, sanctions, embargoes, acts of government or authorities, port, airport or border closures, congestion, labour disputes, failure of utilities or of public communication networks, outage, slowdown or error of any Third-Party System, cyber attacks, breakdown of vessels, aircraft, vehicles or equipment, accidents, road closures, severe weather, and the failure or delay of any Subcontractor for any of these reasons.

23.2

During such an event, KORVEX may suspend performance, re-route, store or deliver the Goods at the nearest safe place, and the Customer shall pay all additional costs incurred.

24.Electronic services and data

24.1

myKORVEX, tracking, notifications, estimated times and other electronic information are provided for convenience, on an "as is" and "as available" basis, and may rely on data from carriers and third parties. They do not form part of any transport document and do not vary these Terms. KORVEX shall not be liable for any interruption, inaccuracy or delay in them.

24.2

Users and visibility. The Customer decides which of its personnel, and which consignees, suppliers, brokers, agents and other persons, it invites or authorises to use myKORVEX, what each of them may see and do, and when their access ends, and it is responsible for their acts and for keeping its list of authorised users up to date. Every instruction, booking, approval, upload or acceptance given through the credentials of a user authorised by the Customer is deemed given by the Customer. KORVEX may make shipment data, documents and status information available to each Merchant, to persons authorised by the Customer or by another Merchant entitled to that shipment's data, and to Subcontractors and authorities to the extent needed for the Services, and is not liable for any use or disclosure of data by, or by reason of access given to, any such person.

24.3

No warranty of availability or accuracy. KORVEX gives no undertaking as to the availability, uptime, response time, speed or continuity of myKORVEX or of any interface, application programming interface or electronic data interchange, or as to the accuracy, completeness or timeliness of any tracking, milestone, location, temperature, estimated time or other data shown in them, much of which is supplied by carriers, Subcontractors and Third-Party Systems. KORVEX may suspend or restrict access for maintenance, security or upgrades without notice. myKORVEX is not a system of record: the Customer shall keep its own copies of every document and item of data that it needs, and KORVEX is not obliged to retain any data beyond the periods stated in its Privacy policy or required by law. Any interface or integration between the Customer's systems and those of KORVEX is used at the Customer's risk, and each party is responsible for its own side of it. Paragraph 25.6 applies to every claim relating to data.

25.Data protection

25.1

The Customer is responsible for the security of its own systems, email accounts, myKORVEX credentials and devices, for enabling any multi-factor authentication offered, and for promptly notifying KORVEX of any suspected compromise. KORVEX is not liable for any loss caused by the compromise of the Customer's systems, accounts or credentials.

25.2

myKORVEX is supplied by KORVEX using third-party technology, on an "as is" and "as available" basis, without warranty of uninterrupted availability, and KORVEX is not liable for outages, loss of data or acts of the technology supplier or of any third party, including criminal acts such as hacking, ransomware or unauthorised access, to the maximum extent permitted by applicable law. This paragraph is subject to paragraph 25.6.

25.3

Each party shall process personal data in accordance with applicable data protection law. Except as provided in paragraph 25.4, each party acts as an independent controller of the personal data that it receives or generates in connection with the Services, including shipment, consignee, consignor, driver and contact data, and KORVEX is the controller of myKORVEX account, log-in, security and usage data. Carriers, airlines, terminals, customs brokers, overseas agents, insurers, banks and authorities process personal data as independent controllers under their own terms and notices, and not as processors of KORVEX or of the Customer, and KORVEX is not responsible for their processing. KORVEX processes personal data as controller in accordance with its Privacy policy published on its website. The Privacy policy is a notice to data subjects; it does not form part of any contract with the Customer and creates no obligation, warranty or representation to the Customer.

25.4

KORVEX acts as processor on behalf of the Customer, and Schedule H applies automatically without further signature, where it processes personal data of the Customer's own customers, end consumers, employees or contacts solely in order to perform Contract Logistics, warehousing, B2C fulfilment, returns, Order Management or control tower Services on the Customer's instructions, or stores in myKORVEX, for the Customer's own purposes, data that the Customer uploads (the "Processor Services"). The parties agree that Schedule H satisfies the requirements of the applicable data protection law for such processing. Where KORVEX processes the same personal data for its own purposes, including compliance with law, security, invoicing and the defence of claims, it does so as controller.

25.5

The Customer warrants that it has a lawful basis for, and has given all notices required for, the personal data it supplies to KORVEX, and shall indemnify KORVEX against any claim, fine or loss arising from breach of this warranty.

25.6

Data liability. (a) KORVEX shall not be liable to the Customer for any personal data breach, or any loss, corruption, unavailability, encryption, disclosure or misuse of data (a "data incident"), caused by the criminal or unauthorised act of a third party, including hacking, ransomware, malware, phishing, social engineering, denial of service or unauthorised access, where KORVEX had implemented security measures appropriate to the risk, or for any data incident caused by the Customer, its users or its systems, or by any person to whom the Customer or another Merchant gave access under paragraph 24.2. (b) Where a data incident occurs in, or results from, the systems, software, hosting or acts of a Subcontractor, including a technology, hosting, software or communications supplier, paragraph 15.4 applies and KORVEX's liability shall not exceed the Net Recovery. KORVEX is not liable for the processing of any independent controller referred to in paragraph 25.3. (c) In every other case, KORVEX's total liability for all claims relating to personal data, data security, the confidentiality of data or any data incident is subject to Section 16 and shall not exceed, for all claims arising from one data incident or a series of connected data incidents, which are one claim, the lesser of USD 100 and the charges invoiced for the Service affected in the calendar month in which the data incident first occurred. Paragraphs 17.4, 17.4A and 17.5 apply to this limit as they apply to the limit in paragraph 17.1. (d) KORVEX's sole obligation in respect of lost or corrupted data is to use reasonable endeavours to restore it from the latest back-up held by KORVEX or its technology supplier. (e) This paragraph applies only between KORVEX and the Customer, applies save where applicable law does not permit the exclusion or limitation concerned or in the case of Excluded Conduct, and does not affect any right of a data subject or any power of a regulator.

25.7

Each party shall notify the other without undue delay, and where feasible within 72 hours of becoming aware of it, of any personal data breach affecting personal data that the parties share in connection with the Services, shall provide the information reasonably available to it, and shall cooperate in any notification to regulators and data subjects that the law requires. Each party bears its own costs of doing so, and neither party shall name the other in any public statement about the breach without its consent, save as the law requires.

26.Confidentiality

26.1

Each party shall keep confidential the other party's non-public commercial information, except where disclosure is needed to perform the Services, is required by law or by any authority, or is made to professional advisers bound by confidentiality. KORVEX may disclose information about the Goods and the transaction to Subcontractors and authorities as required.

26.2

Illustrative content. Photographs, videos, renderings, graphics, case studies, project descriptions, figures and examples on the KORVEX website, in myKORVEX and in KORVEX brochures, presentations, social media and other materials are illustrative only. They may be stock or licensed images, staged or computer-generated images, or anonymised images of operations, and may show goods, equipment, vehicles, vessels, premises or projects of third parties. Any resemblance between such content and any person's goods, packaging, brand, shipment, vehicle, premises, project or business does not mean that the content shows them, that KORVEX handled them or that KORVEX has any relationship with that person, and the Customer shall not, and shall procure that the Owner and its affiliates shall not, make any claim for breach of confidentiality, ownership, infringement, misuse of image or name, defamation or otherwise on the basis of any such resemblance. Names, marks, liveries, signage and logos of carriers, ports, manufacturers and other third parties that appear incidentally in such content are shown for identification or as part of the scene only, and imply no endorsement, relationship or affiliation.

26.3

Operational records and anonymised use. Notwithstanding paragraph 26.1, KORVEX and its Subcontractors may take and keep photographs, videos, scans and other records of the Goods, packaging, containers, vehicles, equipment, documents and operations at any stage, for proof of condition and delivery, claims, safety, security, quality, training and compliance. KORVEX may also use such photographs and videos, and aggregated or anonymised operational data, on its website and in its materials and reports, provided that it first removes or obscures the Customer's name, logos, marks, labels, documents and addresses, any container or vehicle identifier that would identify the Customer, and the faces of individuals, so that neither the Customer nor any individual can reasonably be identified. The Customer may object in writing on reasonable grounds to any particular use, and KORVEX shall then make no further use of the material concerned, which is the Customer's sole remedy. Identification of the Customer by name, logo or project in any case study or reference requires its prior written consent.

27.General

27.1

KORVEX shall act only on written instructions from authorised representatives of the Customer. Where instructions conflict, the instructions of the contracting Customer prevail over those of any other Merchant, and KORVEX may suspend the Service concerned, without liability, until conflicting or unclear instructions are clarified in writing.

27.2

The Customer's instruction to proceed, tender of Goods, or acceptance of any Service or goods after receipt of a quotation, booking confirmation or order confirmation referring to these Terms constitutes acceptance of these Terms, including the limitation of liability in Section 17. These Terms also apply to every Service performed for a Customer who has previously received a quotation, booking confirmation, invoice or other document referring to them, or who has signed a credit application incorporating them, whether the later instruction is given by email, message, telephone or otherwise.

27.3

Notices shall be given in writing to the address or email last notified by the receiving party. Notices to KORVEX, including every notice of dispute under paragraph 12.2 and every notice of claim under Section 18, shall be sent by email to info@korvexsupplychain.com, with a copy to the KORVEX office handling the matter, and are given when received at that address. A notice given only to a driver, warehouse operative, Subcontractor or other person, or by any means that is not in writing, is not notice to KORVEX.

27.4

The Customer may not assign or transfer any of its rights or obligations without KORVEX's prior written consent. KORVEX may assign or subcontract its rights and obligations to any KORVEX company or Subcontractor.

27.5

If any provision of these Terms, or any part of it, is held invalid or unenforceable, that provision or part shall be deemed deleted, any replacement or fallback provision stated in these Terms shall apply, and the remaining provisions shall continue in full force.

27.6

No failure or delay by KORVEX in exercising any right shall operate as a waiver of it. These Terms, together with any written documents expressly referred to in them, constitute the entire agreement between the parties on their subject matter. The Customer acknowledges that it has not relied on any statement, case study, brochure, presentation or website content not set out in the quotation or these Terms, and shall have no remedy in respect of it, save in the case of fraud. Case studies, examples, figures and illustrations on the KORVEX website and in KORVEX materials are illustrative and may describe services performed by Subcontractors or network partners. The only representations on which the Customer has relied are those set out in the quotation or booking confirmation.

27.7

These Terms are published in English, Arabic and Chinese, and may be published in other languages. Each version is authentic. If there is any conflict between versions, the English version shall prevail to the extent permitted by applicable law, including Law No. 24 of 2009 of the Republic of Indonesia. Where the Customer is established in the Republic of Indonesia, KORVEX shall provide these Terms and the quotation in Indonesian and English, and the parties agree that the English version prevails.

27.8

KORVEX may amend these Terms from time to time by publishing a revised version on its website. The version in force when a contract is formed applies to that contract.

27.9

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, for fraud, or for wilful misconduct or gross negligence where the applicable law does not permit its exclusion. Paragraph 21.13 allocates between the parties the responsibility for such liability to third persons and does not exclude or limit it as against the injured person. Each limitation and exclusion in these Terms is separate and shall apply to the fullest extent permitted by law.

27.10

EACH PARTY KNOWINGLY AND VOLUNTARILY WAIVES TRIAL BY JURY IN ANY COURT PROCEEDING ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, INCLUDING ANY PROCEEDING UNDER PARAGRAPH 28.3 OR 28.4. CLAIMS MAY BE BROUGHT ONLY INDIVIDUALLY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE OR REPRESENTATIVE PROCEEDING, TO THE EXTENT PERMITTED BY LAW.

28.Governing law and arbitration

28.1

These Terms and every contract to which they apply, and any dispute or claim arising out of or in connection with them, including non-contractual disputes, shall be governed by the laws of the Kingdom of Saudi Arabia, whichever KORVEX company is the contracting company, without prejudice to any convention or law that compulsorily applies under paragraph 17.7.

28.2

Any dispute, controversy or claim arising out of or in connection with these Terms or any contract to which they apply, including any question about their existence, validity, performance or termination and any non-contractual dispute, shall be finally resolved by arbitration administered by the Saudi Center for Commercial Arbitration (SCCA) under the SCCA Arbitration Rules in force when the request for arbitration is filed, whichever KORVEX company is the contracting company. A quotation, booking confirmation, invoice or other document that refers to these Terms makes this paragraph part of the contract.
(a) The seat (legal place) of arbitration is Riyadh, Kingdom of Saudi Arabia. The tribunal may hold hearings and meetings in Riyadh, in Jeddah or by video conference, and doing so does not change the seat.
(b) The tribunal consists of a sole arbitrator where the amount in dispute is less than USD 1,000,000 or its equivalent, and of three arbitrators otherwise. The SCCA expedited procedure applies where the SCCA Rules provide for it.
(c) The language of the arbitration is English. Documents in Arabic may be submitted without translation.
(d) Claims may be brought only by or against the Customer individually, and not in any class, collective or representative proceeding. Claims under different contracts between the same Customer, or its affiliates, and KORVEX may be consolidated. No claim may be joined or consolidated with a claim by or against any other customer of KORVEX.
(e) This agreement to arbitrate is governed by the laws of the Kingdom of Saudi Arabia. The award is final and binding on the parties and may be enforced by any court of competent jurisdiction.

28.3

Either party may apply to a competent court for interim or conservatory measures, including measures in support of KORVEX's lien under Section 13. KORVEX may also, before any request for arbitration is filed on the same charges, bring a claim for unpaid charges before the Commercial Courts of the Kingdom of Saudi Arabia or the courts of the Customer's domicile. That court then has jurisdiction over that claim and any counterclaim under the same contract. Either party may enforce an award or an enforceable instrument before any competent court.

28.4

Paragraph 28.2 does not apply where the Customer is a consumer, a government body or a public entity whose agreement to arbitrate requires an approval that has not been obtained, or where a law that compulsorily applies does not permit the dispute to be referred to arbitration. The competent courts of the Kingdom of Saudi Arabia then have jurisdiction, or, where that law so requires, the courts it designates.

28.5

Subcontractor forum. Where a claim of the Customer arises from the act, omission or custody of a Subcontractor whose contract with KORVEX requires KORVEX's claim against it to be brought in another forum or under another law, KORVEX may, by written notice given within 45 days after receiving the request for arbitration, elect either (a) to assign to the Customer its rights against the Subcontractor under paragraph 15.4(c), in discharge of its liability for that claim, or (b) to require that the arbitration of that claim be stayed until KORVEX's recourse claim against the Subcontractor has been finally determined or settled. In case (b), KORVEX shall pursue the recourse claim with reasonable diligence and keep the Customer informed, the Customer may participate in it at its own cost, the periods in Section 18 are suspended during the stay, and any final determination of cause and amount in the recourse claim binds the parties in the arbitration, to the extent that the Customer was given notice of it and the opportunity to participate in it.

A.Schedule A: Ocean Freight (FCL and LCL; port to port, door to port, door to door, FOB)

A.1

This Schedule applies to ocean import and export Services, full container load (FCL) and less than container load (LCL), on any basis stated in the quotation, including port to port, door to port, port to door, door to door and FOB. Only the legs and the basis named in the quotation are included; every other leg, service and charge is excluded unless agreed in writing.

A.2

In ocean freight KORVEX acts as booking agent and forwarder for the Customer. KORVEX is not a carrier, ship owner, ship operator or non-vessel operating common carrier, and does not issue bills of lading as carrier, unless the transport document expressly so states and KORVEX has agreed in writing to act as carrier. The bill of lading or sea waybill of the ocean carrier, and its terms, govern the carriage, and any claim for loss of, damage to or delay of the Goods while in the carrier's custody lies against the carrier, whose rights KORVEX will assign to the Customer on request.

A.2A

House bills. Without prejudice to paragraphs 3.6, 3.7 and A.2, where KORVEX issues a house bill of lading or sea waybill in its own name (a "House Bill"): (a) it does so only on its own standard form, which incorporates these Terms; (b) the House Bill states "No value declared" unless a value has been agreed and paid for under paragraph 17.6; (c) where Goods are packed by or for the Merchant in a container, pallet or similar article of transport, the House Bill states only the number of such units, any description of their contents is "said to contain" and given for information only, and each unit is one package for the purpose of any package limitation, to the extent the applicable convention or law permits; (d) to the extent that KORVEX is held liable as carrier and the Hague Rules, the Hague-Visby Rules, the Hamburg Rules, the Commercial Maritime Law of the Kingdom of Saudi Arabia, the Carriage of Goods by Sea Act of the United States of America or any other convention or law compulsorily applies, KORVEX's liability is the lowest limit, subject to the shortest time bar, that it permits under paragraph 17.7, and Sections 16 to 18 apply to every period and element of the Services to which no such convention or law compulsorily applies, save as paragraph G.3 provides; (e) save as paragraph B.15 provides, where it cannot be proved at which stage loss, damage or delay occurred, it is deemed to have occurred at the stage for which the lowest limit of liability applies; (f) Goods in containers may be carried on or under deck, and any other Goods to be carried on deck are so stated on the face of the House Bill; (g) KORVEX's destination agent releases the Goods only against surrender of an original House Bill or as paragraph 7.5 permits; and (h) where insurance has been confirmed under paragraph 11.1, any insured loss shall be claimed from the insurer alone under paragraph 11.2.

A.3

LCL cargo is rated weight or measure on the basis of 1 cubic metre equals 1,000 kilograms, and road pre-carriage and on-carriage on the basis of 1 cubic metre equals 333 kilograms and 1 loading metre equals 1,150 kilograms, unless the quotation states otherwise. The final weight and measurement recorded by the carrier, terminal or container freight station is binding, and charges shall be adjusted to it. Non-stackable cargo is rated on the basis stated in the quotation.

A.4

LCL Services are subject to the acceptance of the cargo by the co-loader and to the tariff and rules of the container freight station. KORVEX is not liable for delay while awaiting consolidation or deconsolidation, nor for contact with, or contamination by, other cargo in the same unit.

A.5

Fees for original bills of lading, sea waybills, amendments, verified gross mass and other documents are charged as stated in the quotation. Where KORVEX advises a carrier's verified gross mass on the shipper's behalf, it does so solely on the shipper's figures.

A.6

From the time an empty container is released to the Merchant until the container is returned empty to the depot nominated by the carrier, the Merchant is responsible for the container and for its loss, damage, cleaning, repair and late return. Any container deposit required by a carrier or depot is paid by the Customer. KORVEX is not liable for a carrier's refusal of the empty return location.

A.7

Free time, demurrage, detention and storage are governed by paragraph 7.4 and the tariffs referred to in it. For United States trades, Schedule G also applies.

A.8

Inspections, scanning, re-scanning, laboratory testing and re-positioning moves ordered by any authority or terminal are charged in addition, at cost plus handling, and KORVEX is not liable for their outcome, delay or consequences.

A.9

A freight prepaid bill of lading, and any release of the Goods, shall be issued only on receipt of all sums due. KORVEX may withhold any transport document or release, irrespective of the Incoterms® rule of the sale, without first pursuing the shipper.

A.10

Where the carrier changes the empty return depot, or the depot is full, refuses the container or has queues, the resulting extra trips, waiting time and detention are for the Customer's account. The carrier's or depot's equipment interchange receipt and survey are binding on the Customer, and container damage, cleaning, fumigation and repair charges are recoverable whenever notified. Where damage occurred on a leg performed under paragraph C.10, KORVEX's liability is under paragraph 4.12 and Section 17, and does not delay the Customer's payment to the carrier.

A.11

Where a carrier ends the carriage at an intermediate or alternative port under its bill of lading, or diverts or tranships the Goods, KORVEX's obligations for the booked legs are treated as performed at that port. All on-forwarding, re-handling, transhipment storage, contingency surcharges and termination charges are for the Customer's account and may be invoiced when the carrier bills them.

A.12

Where the booked equipment is unavailable, KORVEX may accept substitute equipment offered by the carrier on the Customer's behalf and charge the price difference. Shipper-owned containers must be cargo-worthy and carry a valid CSC plate, and their inspection, rejection and repositioning are at the Customer's cost.

A.13

KORVEX is not liable for any delay in the shipper's surrender of original bills of lading, telex release or switch request. Original documents in the hands of couriers or authorities are at the Customer's risk, replacement bonds and letters of indemnity are at its cost, and KORVEX's liability for documents it loses itself is limited to the lesser of its fee for the document and USD 100. The same applies to invoices, certificates of origin and other documents submitted for certification or attestation.

A.14

For reefer containers, paragraph 16.8 applies, a genset is supplied only if quoted, and paragraph C.5 applies to data loggers for ocean as well as road. For LCL, holds, inspection or roll-over of the consolidated unit caused by another shipper's cargo or by the co-loader, and the resulting container freight station storage, re-handling and extra charges, are for the Customer's account.

B.Schedule B: Air Freight (airport to airport, door to airport, door to door)

B.1

This Schedule applies to air import and export Services on any basis stated in the quotation, including airport to airport, door to airport and door to door.

B.2

In air freight KORVEX acts as agent of the shipper in booking carriage with airlines, and the airline's air waybill and conditions of carriage govern the carriage. Where KORVEX consolidates Goods under its own house air waybill, paragraph B.8 applies.

B.3

Chargeable weight is calculated on the basis of 1 cubic metre equals 167 kilograms (1:6), or on the basis used by the airline if different. The weight and dimensions recorded by the airline or its handling agent are binding.

B.4

The Customer shall provide all information required for security screening and known consignor or regulated agent procedures. Screening costs, and any delay, offloading or rejection resulting from screening, are for the Customer's account.

B.5

Dangerous goods, including lithium batteries, must be declared, classified, packed and documented by the Customer in accordance with the IATA Dangerous Goods Regulations. Undeclared or non-compliant dangerous goods may be refused, offloaded or returned at the Customer's cost.

B.6

A booking or confirmation is not an assurance of uplift on any flight. Offloading, split shipment, short-landing, re-routing, aircraft substitution and limits on unit load devices or aircraft dimensions are decided by the airline, and KORVEX is not liable for them. Space cancelled by the Customer after booking acceptance is charged as dead freight, whether or not the space is used.

B.7

Temperature control is not provided unless agreed in writing. KORVEX is not liable for cosmetic marks, scuffs or compression marks on cartons or packaging.

B.8

Where KORVEX issues a house air waybill and the Montreal Convention or Warsaw Convention compulsorily applies, its liability, notice periods and time limits are those of the applicable convention, and KORVEX is entitled to every defence and limit it provides.

B.9

Goods must be collected within 48 hours of availability at the destination airport, in accordance with paragraph 8.3.

B.10

Paragraph 4.3 applies in full to air freight. Non-stackable, overhanging or irregular cargo is rated on the airline's build-up basis, including pivot weight, full contour height or main-deck-only routing, and re-palletising, extra unit load devices and freighter routing are for the Customer's account. An air spot rate is valid only for the airline, routing and flight or ready date quoted, and airline fuel, security and war risk surcharges apply at the rate in force on the flight date.

B.11

KORVEX never signs a Shipper's Declaration for Dangerous Goods as shipper, and any declaration it prepares is prepared on the Customer's data at the Customer's risk. Dry ice, magnets and lithium batteries contained in or packed with equipment are dangerous goods for these Terms. Airline penalties, authority fines, the costs of any suspension of KORVEX's airline account caused by the Goods, dangerous goods acceptance fees and surcharges, and cargo-aircraft-only routing are for the Customer's account. An airline embargo or change of acceptance policy after booking entitles KORVEX to hold, re-route or re-quote at the Customer's cost.

B.12

Road feeder substitution, missed connections, offloads, rebooking on another airline at the prevailing rate and alternative routings do not entitle the Customer to cancel without charge or to a refund of freight earned under paragraph 12.5. Each partial arrival is a separate clearance, declaration, delivery and storage event, and manifest discrepancy fines caused by an airline's part-shipment are for the Customer's account. Loss of known consignor status, and re-screening at any transit hub, are at the Customer's cost.

B.13

Free storage at the destination airport is 48 hours or any shorter period under the airline or terminal tariff, including for cold room, dangerous, valuable and special cargo. A late arrival notice from the airline or handler does not shift storage costs to KORVEX, and paragraph 7.4 applies to air freight.

B.14

Charters and part-charters are prepaid in full. The operator's charter contract and cancellation scale bind the Customer, and aircraft substitution, payload limits, ground time, aircraft demurrage and slot or permit refusal are at the Customer's risk and cost. KORVEX's liability is limited under paragraph 17.1 and never includes the charter hire.

B.15

KV Sea-Air. The through transit time is an estimate, and onward flights depend on vessel arrival. The sea leg is governed by Schedule A and the air leg by Schedule B, each on its own rating basis, and the hub handler's measurement is binding for the air leg. Rebooking, hub storage, bonded transfer, re-palletising, repacking and screening at the hub are for the Customer's account, and the Customer warrants that the packing is fit for both modes. Schedule F and paragraph 10.8 apply at the hub, and discrepancies between sea and air documents caused by the Customer's data are its responsibility. A single through price does not make KORVEX a multimodal transport operator. Where the stage of loss or damage cannot be proved, it is deemed to have occurred on the sea leg; this does not affect any convention that compulsorily applies to the air carriage where the loss is proved to have occurred during it.

B.16

Where a convention applies to a house air waybill under paragraph B.8, the Customer and consignee shall give written notice to the airline and to KORVEX within the convention's periods and preserve the Goods for survey, and paragraph 11.3 applies to any claim brought by an insurer or other person in their place, to the extent the convention permits.

C.Schedule C: Land Freight (transit, domestic standard, domestic out of gauge, cross-border)

C.1

This Schedule applies to road transport Services, including domestic full and part loads, out-of-gauge and heavy transport, land transit and cross-border movements.

C.2

In road transport KORVEX arranges carriage with licensed hauliers as agent of the Customer, unless the booking confirmation expressly states that KORVEX acts as carrier.

C.3

Loading and off-loading are live. The free time, hourly detention and any daily cap stated in the quotation apply only at the agreed loading and off-loading sites, in accordance with paragraph 9.2. Delay in the issue of gate passes or site permits beyond the period stated in the quotation is charged as detention.

C.4

Once a vehicle has been dispatched, cancellation by the Customer, or failure of the vehicle to load or off-load for any reason not caused by KORVEX, is charged at 100 per cent of the trip charge, which the parties agree is a genuine pre-estimate of KORVEX's loss. Additional drops are charged as additional trips unless the quotation states otherwise.

C.5

Weight limits, excess weight charges and fines are governed by paragraph 9.6, and the Customer is responsible for any data logger or temperature monitoring required.

C.6

For out-of-gauge and heavy transport, the Customer shall provide accurate drawings, weights, dimensions, centres of gravity and lifting points before mobilisation. Route surveys, permits, police and authority escorts, overhead line lifting, utility diversions and civil works are excluded unless expressly quoted and, where arranged, are charged at cost. KORVEX applies for permits on the Customer's behalf and is not liable for their refusal, delay or conditions. The Customer shall arrange site access, inductions, cranes and rigging at both ends unless quoted, and shall give the mobilisation notice stated in the quotation.

C.7

Where the quotation is on a free-on-truck basis, loading and off-loading, and all equipment and risk during them, are for the Customer's account.

C.8

For cross-border movements, the Customer shall appoint licensed customs agents at each border and at destination unless KORVEX's quotation expressly includes them. The border free time stated in the quotation applies, and all costs of border holds, refusal, return or re-export are for the Customer's account. Goods shall be palletised and shrink-wrapped, or otherwise packed, for the route.

C.9

Where the CMR Convention or any other convention compulsorily applies, KORVEX is entitled to every defence, limit and time bar it provides.

C.10

Dedicated fleet. Vehicles leased to, operated by or branded for KORVEX are used only in the Kingdom of Saudi Arabia, for domestic port, terminal and warehouse moves and between Jeddah and Dammam, and only for the legs named in the booking confirmation. The branding confers no wider undertaking, and every other leg is arranged by KORVEX as agent and aggregator of licensed hauliers. For a named leg, the carrier is the licensed haulier, lessor or fleet company named in the booking confirmation or consignment note, and KORVEX acts as agent in arranging that carriage. Where no carrier is named, or where KORVEX is nevertheless held to be the carrier, that applies to that leg only: KORVEX's liability is limited by paragraph 17.1, with the fallback in paragraph 17.4, or, where any convention or law compulsorily applies, by the lowest limit it permits under paragraph 17.7; paragraph 4.12 is the Customer's sole remedy for delay caused by a Controllable Failure; and KORVEX is entitled to every defence and time bar in these Terms and in that convention or law. Fines, penalties and charges imposed by traffic, transport, municipal or other authorities, or by ports, terminals or sites, that arise from the Goods, their weight or loading, the consignee or waybill data supplied by the Customer, the Customer's or consignee's site, gate, waiting or routing requirements, or any instruction of the Customer, are for the Customer's account under paragraph 9.6, whether they are issued to KORVEX, the haulier or the driver. Fines arising solely from the driver's own traffic offences while the vehicle is under KORVEX's control are not for the Customer's account.

C.11

Unless the quotation states otherwise, road freight is rated on the basis of 1 cubic metre equals 333 kilograms and 1 loading metre equals 1,150 kilograms, non-stackable Goods are rated to full trailer height or floor area, and a minimum charge applies to each consignment. Paragraph 4.3 applies to full and part loads.

C.12

After a breakdown or accident, KORVEX's obligation is to arrange a replacement vehicle as soon as reasonably practicable. Where the cause lies with the haulier, replacement freight is not charged again. Towing, recovery, crane, transloading, re-lashing, interim storage and waiting are for the Customer's account unless the cause is a Controllable Failure under paragraph 4.12. Damage during an emergency transload is subject to Section 17. A finding by the traffic police or Najm against a Subcontractor's driver is not a finding against KORVEX.

C.13

Refusal of a vehicle at a border or site for reasons relating to the Goods, documents, the Customer's site rules or an authority is for the Customer's account. Refusal for the haulier's own vehicle or driver documents is cured by re-dispatch at no further freight, which is the Customer's sole remedy, subject to paragraphs 16.2 and 17.1, and paragraph C.8 applies subject to this paragraph. The Customer shall disclose site-specific vehicle and driver requirements, including IVMS, vehicle age, HSE passports and inductions, in the RFQ Information, and late disclosure is re-quoted under paragraph 4.3.

C.14

The Customer shall supply, before dispatch, complete consignee data for the TGA electronic waybill, including national address, commercial registration or identity number and mobile number, and bears the waybill fees and any fine for missing or incorrect data.

C.15

A driver's signature at loading acknowledges only the number of units apparently loaded, on a shipper's load and count basis, and not their condition, contents, weight or securing. Where the shipper loads, securing, lashing materials, dunnage and axle load distribution are its responsibility unless quoted, and it shall rectify an unsafe load at its cost. KORVEX may weigh at origin at the Customer's cost and refuse overweight units, and impound, offloading, second-truck and waiting costs caused by overweight or uneven loading are for the Customer's account. Fines remain recoverable under paragraph 9.6 notwithstanding paragraph 12.2. Drop lists and loading sequences are the Customer's responsibility, counts per drop are on a shipper's load and count basis unless tallied by KORVEX in writing, and a change to the drop list during the trip is re-quoted. For cross-border container moves, the Customer shall obtain the carrier's written consent and any guarantee for the container to leave the Kingdom, and bears out-of-country detention and empty repositioning; customs transit periods are estimates for which the Customer must plan.

D.Schedule D: Customs Clearance and Importer of Record

D.1

This Schedule applies to customs clearance for sea and air imports and exports, clearance and delivery Services, and Importer of Record Services.

D.2

In the Kingdom of Saudi Arabia, declarations are lodged through the FASAH platform, duties and taxes are paid through SADAD by or for the importer of record, and Bayan electronic waybills are issued where required. SFDA, SASO and SABER registrations and conformity certificates shall be obtained by the Customer before shipment unless KORVEX has expressly agreed in writing to apply for them on the Customer's behalf.

D.3

The Customer shall provide a valid power of attorney or authority to act in the form required by the authority concerned before any declaration is lodged.

D.4

Charges per declaration, per tariff line, for translation, inspections, laboratory testing and re-scanning are stated in the quotation. Re-valuation, re-assessment, post-clearance audits and their consequences are for the Customer's account.

D.5

KORVEX does not verify export control or dual-use status. Any information on classification, valuation, origin or regulations is given under paragraph 3.5 and is not advice.

D.6

KORVEX is not liable for the seizure, detention, destruction or re-export of Goods by any authority.

D.7

Where KORVEX acts as Importer of Record, paragraphs 10.2 and 10.10 apply in full, and KORVEX's liability for any error or omission in customs, Importer of Record or regulatory services is subject to Section 17. For the United States of America, Schedule G also applies.

D.8

The Customer warrants that it and the consignee hold a valid commercial registration, customs importer registration, ZATCA and VAT registration in good standing and a national address, and are not subject to any customs, tax or court block. All costs of any hold caused by their status are for the Customer's account without cap, and KORVEX may suspend the Service.

D.9

Complete and consistent import documents must be received not less than three working days before arrival. KORVEX has no duty to check documents for accuracy or consistency and may hold the declaration until they are corrected, with storage, demurrage and manifest correction penalties for the Customer's account. SFDA, SASO and SABER requirements, including health and halal certificates, minimum shelf life and Arabic labelling, are the Customer's sole responsibility, and loss or deterioration of perishable or temperature-sensitive Goods during any authority hold, whatever its length, is at the Customer's risk save where caused by Excluded Conduct.

D.10

Samples taken or consumed by any authority are not compensated. After a failed test, refusal or rejection, re-labelling, re-conditioning, return or re-export freight, new declarations, destruction and auction costs are for the Customer's account. If the Customer gives no instructions within seven days of notice, KORVEX may abandon the Goods to customs or arrange their destruction at the Customer's cost. KORVEX has no duty to monitor or warn of overstay or auction deadlines.

D.11

Meeting and monitoring temporary admission, ATA carnet and re-export deadlines is the Customer's duty, and any forfeiture and duty are for its account. KORVEX may require cash cover in advance, and charges a guarantee fee where its own customs guarantee is used. For KV GCC Gateway movements, the Customer shall provide the destination clearance documents before dispatch, and duty paid at the first GCC point of entry, its recognition or transfer between GCC states and any re-assessment at destination are the Customer's responsibility.

D.12

Post-clearance audit support is charged at the hourly rates stated in the quotation. The Customer shall keep its records, cooperate in any audit and notify KORVEX before it is dissolved; its indemnities bind its successors, and KORVEX may require security under paragraph 10.10 for contingent audit exposure on any customs Service. Certification, attestation and legalisation are submitted by KORVEX as agent only, without verifying content, and rejection, timing and authority fees are for the Customer's account. For Importer of Record Services, the Customer shall carry product liability insurance naming KORVEX, and shall transfer or cancel all product registrations, SABER, SFDA and SASO listings and authorisations held in KORVEX's name within 30 days of termination, failing which KORVEX may cancel them.

D.13

Importer of Record: conditions precedent. KORVEX is not obliged to lodge any declaration, or to allow its name, registrations or licences to be used as importer, consignee or declarant, until it has received (a) the signed Importer of Record agreement referred to in paragraph 10.2, (b) the security required under paragraph 10.10, (c) the conformity certificates, registrations, licences and other documents required under paragraphs 10.2 and D.2, and (d) evidence of product liability and recall insurance in force, naming KORVEX as an additional insured, for an amount acceptable to it. Where KORVEX or any person nominated by it is nevertheless named or recorded as importer, importer of record, consignee or declarant for Goods of the Customer without a signed Importer of Record agreement, paragraphs 10.2, 10.5, 10.10, 19.1 and D.12 apply as if such an agreement had been signed. As between the parties, the Customer is the owner, seller and responsible person for the Goods for all purposes of product safety, conformity, labelling, registration, extended producer responsibility, recall and tax.

E.Schedule E: Breakbulk and Project Cargo (hook to hook; clearance and delivery)

E.1

This Schedule applies to breakbulk, heavy-lift and project cargo Services, including hook to hook, clearance and delivery, route surveys, engineering, chartering, crane and equipment hire and site positioning.

E.2

The booking note, charter party or other carrier contract, including GENCON 94 and other BIMCO forms where used, is incorporated as against the Merchant. The Merchant shall have the Goods ready at the port within the laycan and as fast as the vessel can load, and is responsible for deadfreight, vessel demurrage, berth waiting time, lighterage, shifting and the costs of any failure to do so. Paragraph 21.12 applies to every charter party, booking note and hire contract under this Schedule, and paragraph 21.13 applies at every Site.

E.3

Lifting plans, lifting points, bundling, dunnage, lashing, securing materials, tally and survey are within the Merchant's scope unless expressly quoted.

E.4

Breakbulk Goods may be carried on deck at the sole risk of the Merchant, in accordance with paragraph 7.6.

E.5

KORVEX is not liable for corrosion, rust, oxidation, sweat, chafing or scratches on unpacked Goods.

E.6

On a hook to hook basis, KORVEX's scope ends when the Goods leave the ship's hook at discharge. Clearance, storage and delivery are included only if quoted.

E.7

Payment is due on the milestones stated in the quotation. A freight prepaid bill of lading is issued only on payment in full. Paragraph 21.4 applies to the Customer's insurance of project risks.

E.8

A variance of more than 5 per cent in weight, or any variance in centre of gravity, dimensions or footprint, from the RFQ Information triggers a re-quote under paragraph 4.3, and KORVEX may suspend performance until the revised price is accepted.

E.9

Lifts by a crane contractor are performed on that contractor's terms. The Customer shall approve the lifting contractor, the method statement and every route survey, transport study and lifting plan before execution. As between the parties, once a plan is approved, the consequences of matters in it that derive from the Customer's data or site are for the Customer's account. Failure of customer-supplied lifting points, lugs, pad-eyes, saddles, cradles or lifting gear, lifts directed by the Customer's engineer, underground services and ground conditions not shown on drawings supplied to KORVEX, and damage to roads, site surfaces, kerbs and utilities by permitted equipment, are at the Customer's risk. The Customer's construction all risks or cargo policy shall name KORVEX and its Subcontractors as additional insureds. Paragraph 17.3 applies to all engineering services, including route surveys, lifting plans, method statements and transport studies.

E.10

Decisions to stop work for weather by the crane operator, master or port captain are final. Weather standby, demurrage and re-mobilisation are for the Customer's account. Where delivery is not possible because the site is not ready, the Goods may be laid down at a temporary yard, with double handling, storage, security and re-delivery at the Customer's cost and risk. On early arrival, missed laycan, substitution or failure of a fixture by the owner, KORVEX's only obligation is to pass on its rights under the booking note or charter party, and the Customer's port storage and standby while awaiting a late or substituted vessel are for its own account.

F.Schedule F: Transit and Bonded Movements (land transit, transit containers)

F.1

This Schedule applies to transit, bonded and transit container movements through any country.

F.2

The Customer shall send a pre-alert with complete documents not less than five working days before arrival, or such longer period as the quotation states, and shall ensure that the free time at the port of discharge is sufficient for the transit (normally not less than 14 days).

F.3

The Customer shall provide, or procure, every transit document, bond, guarantee and deposit required. Any forfeiture of a transit guarantee or bond, and any penalty for late exit, is for the Customer's account, save where caused by the fraud, wilful misconduct or gross negligence of KORVEX, in accordance with paragraph 10.8.

F.4

Seals applied or changed by any authority are not KORVEX's responsibility. KORVEX may hold, re-route, or hand over the Goods to the authorities where it suspects non-compliance, without liability.

F.5

All costs of border holds, refusal, return or re-export are for the Customer's account. Unless otherwise agreed in writing, charges for transit Services are payable 100 per cent in advance.

G.Schedule G: United States of America

G.1

This Schedule applies where the contracting KORVEX company is incorporated in the United States of America, or where Services are performed in or to the United States of America.

G.2

The United States company acts as an ocean transportation intermediary only to the extent that it holds the licence or registration required by the Federal Maritime Commission. Otherwise it arranges ocean carriage as agent with licensed carriers and intermediaries.

G.3

Where a KORVEX company issues a house bill of lading or sea waybill for carriage to or from a port of the United States of America, the Carriage of Goods by Sea Act (46 U.S.C. 30701 note) applies from loading to discharge, and KORVEX's liability for loss of or damage to the Goods in that period shall not exceed USD 500 per package or, for goods not shipped in packages, per customary freight unit, unless the nature and value of the Goods have been declared by the shipper before shipment, inserted in the bill of lading and the ad valorem charge paid under paragraph 17.6. The face of every such bill contains a space for the declaration of value and refers to this limit and to paragraph 17.6, and the Customer acknowledges that it has thereby had a fair opportunity to declare a higher value. For any period before loading or after discharge, including inland carriage under the same bill, paragraph 17.1 applies; if it is held unenforceable for that period, paragraph 17.4 applies; and if that is also held unenforceable, the limit of USD 500 per package or customary freight unit applies as a term of the contract. KORVEX and its Subcontractors, including any inland carrier, are entitled to every defence and limit under this paragraph and paragraph A.2A.

G.4

For motor carriage within the United States of America, KORVEX acts only as a property broker under 49 U.S.C. 13102(2), arranging carriage with motor carriers holding operating authority, and does not hold itself out as a motor carrier, unless the booking confirmation expressly names KORVEX as carrier. Where 49 U.S.C. 14706 applies to the motor carrier, the Customer may elect in writing before shipment (a) full actual-loss liability of the motor carrier, at the carrier's rate obtainable through KORVEX on request, or (b) liability of the motor carrier limited to USD 0.50 per pound per article at the lower rate quoted; option (b) applies unless the booking confirmation or bill of lading records, before shipment, a written election of option (a) and the charge for it. Any such liability is that of the motor carrier alone, and KORVEX's liability as property broker is limited by paragraph 17.1. Where KORVEX is named as, or is held to be, a motor carrier or freight forwarder for transportation subject to 49 U.S.C. Part B, the Customer expressly waives under 49 U.S.C. 14101(b)(1) all rights and remedies under that Part, including 49 U.S.C. 14706 and its venue provisions, other than those relating to registration, insurance and safety fitness, and Sections 16 to 18 and 28 apply instead, including to any claim that 49 U.S.C. 14706 governs despite that waiver. If that waiver is held ineffective, option (b) applies unless option (a) was elected and recorded as above, and the released value shown on the bill of lading or booking confirmation is the value agreed in writing for 49 U.S.C. 14706(c) and (f).

G.5

For demurrage, detention and per diem charges in United States ocean trades, KORVEX shall invoice in accordance with 46 CFR Part 541, and the Customer may dispute within the period that Part allows. Paragraph 12.2 does not apply to those charges.

G.6

For United States customs business, KORVEX acts through a broker licensed under 19 U.S.C. 1641, and only on a written power of attorney. The Customer shall deliver complete and accurate Importer Security Filing data not later than 96 hours before loading at the foreign port, and Electronic Export Information data not later than 72 hours before departure, failing which KORVEX shall have no liability for late or incomplete filing. The Customer shall indemnify KORVEX against all duties, penalties under 19 U.S.C. 1592 and 1641, liquidated damages, bond claims and costs, and this indemnity survives for six years after the entry or filing.

G.7

KORVEX's liability for any error or omission in United States customs business shall not exceed the lesser of USD 50 per entry and the brokerage fee for that entry.

G.8

For storage in the United States of America, KORVEX's liability as warehouse for loss of or damage to the Goods stored is limited, under each warehouse receipt or storage agreement, to the lesser of the limit in paragraph 17.1 and USD 0.50 per pound per article, and if the limit in paragraph 17.1 is held unenforceable, to USD 0.50 per pound per article. The Customer may increase this limit for some or all of the Goods by written request made before storage, stating the value, on payment of the increased storage rate stated in the quotation or on request. This limit does not apply to conversion by KORVEX to its own use. Any sale under Section 13 shall comply with Article 7 of the Uniform Commercial Code as enacted where the Goods are held.

G.9

Any action for breach of a contract of sale by KORVEX shall be commenced within one year of accrual.

G.10

The tribunal or court shall allocate the costs of the proceedings, including reasonable legal costs, as it considers appropriate, taking into account the outcome.

G.11

Section 28 applies to Services under this Schedule, and paragraph 28.2 is an agreement in writing within 9 U.S.C. 2 and 202. Nothing in Section 28 limits any right that cannot be waived to complain to the Federal Maritime Commission under 46 U.S.C. 41301 or to dispute charges under 46 CFR Part 541.

G.12

For every export from the United States of America, the Customer, or the principal for whom it acts, is the U.S. Principal Party in Interest and is responsible for the export classification of the Goods, for determining whether any export licence or other authorisation is required and obtaining it, for screening the parties and the end use, and for the accuracy and completeness of all Electronic Export Information data. Where KORVEX files Electronic Export Information, it does so only as authorised agent on the written authorisation required by 15 CFR 30.3 and solely on the data supplied by or for the U.S. Principal Party in Interest, and paragraph G.6 applies. In a routed export transaction, KORVEX acts as agent of the foreign principal party in interest only to the extent agreed in writing.

H.Schedule H: Data Processing

H.1

This Schedule applies automatically to the Processor Services described in paragraph 25.4 and to any other processing that KORVEX agrees in writing to perform as processor for the Customer. The subject matter is the performance of those Services; the duration is the term of the Services and any retention period required by law; the data subjects are the Customer's customers and end consumers, consignees, employees, suppliers and contacts; and the personal data consists of names, contact details, delivery addresses, order, return and cash on delivery details, signatures and delivery photographs, and shipment information. The Customer shall not supply sensitive or special category personal data unless KORVEX has agreed in writing.

H.2

KORVEX shall process the personal data only on the Customer's documented instructions, including as to transfers outside the country of collection, unless required by law, in which case it shall inform the Customer unless the law prohibits it.

H.3

KORVEX shall ensure that persons authorised to process the personal data are bound by confidentiality.

H.4

KORVEX shall implement technical and organisational security measures appropriate to the risk, having regard to the state of the art, the costs of implementation and the nature of the processing.

H.5

Carriers, airlines, terminals, couriers, customs brokers, overseas agents and authorities to which personal data is disclosed for the performance of the Services act as independent controllers and are not sub-processors. The Customer gives general authorisation for KORVEX to engage sub-processors, including its technology, hosting, software, warehouse management and communications suppliers and other KORVEX companies. KORVEX shall provide on request a list of its current sub-processors, and shall give the Customer not less than 14 days' notice in writing, which may be given through myKORVEX or by email, of any intended addition or replacement. The Customer may object in writing on reasonable data protection grounds within that period, and if the parties cannot agree, the Customer's sole remedy is to terminate the affected Processor Service on 30 days' notice, paying the charges accrued to termination. KORVEX shall impose on each sub-processor data protection obligations that are, in substance, no less protective than those in this Schedule, which may be the sub-processor's standard data processing terms, and, save where applicable law requires KORVEX to remain liable for a sub-processor's performance, paragraph 15.4 applies to the acts of each sub-processor.

H.6

Taking into account the nature of the processing, KORVEX shall assist the Customer, at the Customer's cost, in responding to requests from data subjects and in meeting its obligations on security, breach notification, impact assessments and prior consultation.

H.7

KORVEX shall notify the Customer without undue delay, and in any event within 48 hours, after becoming aware of a personal data breach affecting the personal data processed under this Schedule, and shall provide the information then reasonably available to it to enable the Customer to meet its own notification obligations.

H.8

At the end of the Services, KORVEX shall delete or return the personal data at the Customer's choice, save where the law requires storage.

H.9

KORVEX shall make available the information reasonably necessary to demonstrate compliance with this Schedule, and shall allow audits by the Customer or its auditor, at the Customer's cost, not more than once a year and on not less than 30 days' written notice.

H.10

Transfers outside the country of collection are made under a lawful transfer mechanism, including the standard contractual clauses issued by the Saudi Data and AI Authority, the United Kingdom International Data Transfer Agreement or Addendum, or the European Union standard contractual clauses, as applicable.

H.11

KORVEX's liability under or in connection with this Schedule is subject to Sections 16 and 17 and paragraphs 15.4 and 25.6. The Customer's liability, including under paragraphs 19.1 and 25.5, is not limited by this Schedule. The Customer is responsible for the lawfulness of its instructions and of the personal data it supplies, and paragraph 25.5 applies to them.

Questions about this document may be sent to info@korvexsupplychain.com.

› Privacy policy
Legal

Privacy policy

How KORVEX collects, uses, shares and protects personal data, and the rights you have.

Version 2.0Last updated 28 October 2026

This Privacy Policy explains how the KORVEX Group, which includes Korvex Logistics and TradeX L.L.C. (Kingdom of Saudi Arabia), Korvex Logistics and TradeX Solutions LLC (United States of America), Korvex Logistics and TradeX Solutions Limited (United Kingdom), Korvex Logistics and TradeX Solutions LLC (Arab Republic of Egypt) and their affiliated companies ("KORVEX", "we", "us" or "our") collect, use, disclose, transfer and protect personal data in connection with our website, the myKORVEX platform, our services, our business relationships and our recruitment.

This Privacy Policy is intended to meet the requirements of the data protection laws that apply to KORVEX, including the Saudi Personal Data Protection Law and its implementing regulations, the UK General Data Protection Regulation and the Data Protection Act 2018, the EU General Data Protection Regulation where it applies, Egyptian Law No. 151 of 2020 on the Protection of Personal Data, Indonesian Law No. 27 of 2022 on Personal Data Protection, the Omani Personal Data Protection Law and applicable laws of the United States of America.

1.Controller and contact

1.1

The controller of your personal data is the KORVEX company that collects it, as identified in the relevant quotation, contract, invoice, application or communication: Korvex Logistics and TradeX L.L.C., Building 4368, Al Baladiya Street, Al Safat District, Al Jubail 35514, Kingdom of Saudi Arabia; Korvex Logistics and TradeX Solutions LLC, 1221 Brickell Avenue, Suite 900, Miami, FL 33131, United States of America; Korvex Logistics and TradeX Solutions Limited, Level 18, 40 Bank Street, Canary Wharf, London E14 5NR, United Kingdom; or Korvex Logistics and TradeX Solutions LLC, Mansour Office Building, 12 Salah Salem Street, Alexandria, Arab Republic of Egypt. For personal data collected through the website and myKORVEX, the controller is Korvex Logistics and TradeX L.L.C.

1.2

Questions, requests and complaints about this Privacy Policy or our handling of personal data may be sent to info@korvexsupplychain.com, marked "Privacy" in the subject line.

1.3

Where we handle personal data on behalf of a customer, for example the names, addresses and order details of a retailer's end customers in warehousing, fulfilment, returns or order management services, we act as that customer's processor and the customer is the controller. The customer's own privacy notice applies to that data, and requests about it should be made to the customer; we will pass on to it any request we receive.

2.Personal data we collect

2.1

Identity and contact data, such as your name, job title, company, business address, email address and telephone number.

2.2

Transaction and shipment data, such as quotation requests, bookings, consignor, consignee and notify party details, delivery contacts, cargo descriptions, commercial and customs documents, and billing and payment records.

2.3

Account data, such as myKORVEX user names, log-in credentials, roles, preferences and records of activity on the platform.

2.4

Recruitment data, such as your CV, qualifications, employment history, references, identity and right-to-work documents, and the results of any pre-employment checks permitted by law, including verification of qualifications and, for certain roles such as drivers and staff working in secure areas, driving licence, medical fitness and criminal record or security clearance checks where the law permits or requires them.

2.5

Technical and usage data, such as IP address, device and browser type, language settings, pages viewed, and data collected through cookies and similar technologies, as described in our Cookie policy.

2.6

Communications data, such as the content of emails, messages, calls and correspondence with KORVEX.

2.7

We do not seek to collect sensitive or special category personal data and ask you not to provide it, except where it is required by law or by an authority for a specific service, or where it is needed for recruitment, employment, occupational health and safety or security clearance as described in paragraph 2.4. In those cases it is processed only for that purpose, with your explicit consent where the law requires it, and with additional safeguards.

2.8

Operational, location and security data, such as vehicle GPS, telematics and in-vehicle monitoring system (IVMS) data, including location, speed, driving behaviour and journey times; driver names, licence, vehicle and contact details, and identity or residence permit numbers where required for electronic waybills, permits and gate passes; electronic proof of delivery data, including recipient names, signatures, time stamps, location and photographs of delivered goods; and CCTV images and visitor records at our facilities and at sites where we operate.

3.How we collect personal data

3.1

We collect personal data directly from you, from your organisation, from our customers and business partners in the course of a shipment or transaction, from carriers, authorities and other parties involved in moving and clearing goods, from publicly available sources, from vehicle telematics, electronic proof of delivery devices and CCTV systems, and automatically when you use our website and myKORVEX.

3.2

Where you provide personal data about another person, such as a consignee or colleague, you confirm that you have the authority to do so and that the person has been informed of this Privacy Policy where required by law.

4.Purposes and legal bases

4.1

To respond to enquiries, prepare quotations, enter into and perform contracts, and provide our services, including freight forwarding, customs clearance, Importer of Record, warehousing, project and event logistics, order management and trading. Legal basis: performance of a contract, or steps taken at your request before entering into a contract, and our legitimate interests in operating our business.

4.2

To comply with legal and regulatory obligations, including customs, tax, accounting, transport security, sanctions screening, anti-money laundering and requests from competent authorities. Legal basis: compliance with a legal obligation.

4.3

To operate, secure and improve our website and myKORVEX, prevent fraud and misuse, and maintain business records. Legal basis: our legitimate interests.

4.4

To send service notifications by email, SMS or messaging applications, and, where permitted, information about KORVEX services. Legal basis: performance of a contract, our legitimate interests or, where required by law, your consent, which you may withdraw at any time. Every marketing message includes a simple way to opt out.

4.5

To assess job applications, carry out pre-employment checks permitted by law, and manage recruitment. Legal basis: steps taken at your request before entering into a contract, compliance with legal obligations, our legitimate interests and, where required, your explicit consent.

4.6

To establish, exercise or defend legal claims. Legal basis: our legitimate interests and compliance with legal obligations.

4.7

Where processing is based on consent, we will obtain it in the form required by applicable law. We do not use personal data for automated decision-making that produces legal or similarly significant effects.

4.8

To plan, monitor and evidence transport and warehouse operations, protect the safety of drivers, staff and the public, comply with transport, safety and security regulations, secure our facilities and the goods in our care, provide proof of delivery and handle claims, using the data described in paragraph 2.8. Legal basis: performance of a contract, compliance with legal obligations and our legitimate interests in safe, secure and efficient operations.

5.Disclosure of personal data

5.1

We disclose personal data only as needed for the purposes above, to: other KORVEX companies; carriers, airlines, shipping lines, hauliers, warehouses, terminals, agents and other parties involved in performing the services; customs, tax, port, security and other competent authorities; insurers, banks and payment processors; technology, hosting, communications and software suppliers acting on our instructions, including the operator of the myKORVEX platform; professional advisers and auditors; and any purchaser or successor in a corporate transaction.

5.2

We do not sell personal data, and we do not disclose it for third parties' own marketing.

5.3

Carriers, airlines, terminals, customs brokers, overseas agents, insurers, banks and authorities that receive personal data for the performance of our services, or as required by law, use it as independent controllers under their own privacy notices, and we are not responsible for their processing.

5.4

Shipment information, documents and status updates in myKORVEX, which may include personal data, are visible to the users whom our customer, or another party to the shipment entitled to that information, has authorised. Each customer decides which users it authorises and what they can see.

6.International transfers

6.1

Logistics is international by nature, and personal data may be transferred to and processed in countries other than the one in which it was collected, including countries along a shipment's route and countries in which KORVEX companies and their suppliers operate.

6.2

Where required by law, we put in place appropriate safeguards for such transfers, such as adequacy decisions, the standard contractual clauses issued by the Saudi Data and Artificial Intelligence Authority, the United Kingdom International Data Transfer Agreement or Addendum, the European Union standard contractual clauses or other approved transfer mechanisms, or rely on an exception permitted by law, including where the transfer is necessary for the performance of a contract with you or in your interest.

7.Retention

7.1

We retain personal data only for as long as necessary for the purposes for which it was collected, including to meet customs, tax, accounting and other legal retention requirements, which may extend to ten years or longer for shipment and financial records, and for the period in which legal claims may be brought. Personal data is then deleted, anonymised or securely archived.

7.2

As a guide, we normally keep: shipment, customs and financial records, including electronic proof of delivery records, for ten years; myKORVEX account data for the life of the account and two years after it closes; vehicle GPS, telematics and IVMS data for the period required by transport regulations and otherwise for up to twelve months; CCTV recordings for the period required by applicable law and otherwise for no longer than is needed to investigate incidents; enquiries that do not lead to business for two years; and data of unsuccessful job applicants for six months after the recruitment process ends, or longer with your consent. Data of successful applicants becomes part of their employment records. Longer periods apply where the law requires them or an incident, claim or investigation is pending.

8.Security

8.1

We apply technical and organisational measures appropriate to the risk, such as access controls, permissions based on roles, encryption where supported and staff confidentiality obligations, to protect personal data against unauthorised access, loss, alteration or disclosure, and we require our technology suppliers to do the same.

8.2

No method of transmission or storage is completely secure, and we cannot warrant the absolute security of any information. Where and within the period required by applicable law, including the laws of the states of the United States of America, we will notify the competent authority and affected individuals of a personal data breach. Nothing in this Privacy Policy limits any right that cannot be limited by law.

8.3

Our security measures cover the systems that we and our technology suppliers operate. We are not responsible for the security of systems operated by carriers, authorities or other independent controllers, or of your own devices, email accounts and credentials. Please tell us at once if you suspect that your myKORVEX credentials have been compromised.

9.Your rights

9.1

Subject to the conditions and exceptions in applicable law, you may have the right to be informed about the processing of your personal data; to access it and receive a copy; to have it corrected or completed; to have it deleted; to restrict or object to its processing, including for direct marketing; to data portability; and to withdraw consent at any time, without affecting processing carried out before withdrawal.

9.2

Residents of certain states of the United States of America may have additional rights under the laws of their state, including the right to know, delete and correct personal information and to opt out of its sale or sharing. KORVEX does not sell personal information.

9.3

Our website does not respond to "Do Not Track" browser signals. Where required by law, we honour Global Privacy Control signals.

9.4

To exercise any right, contact info@korvexsupplychain.com. We may need to verify your identity before responding, and we will respond within the period required by applicable law. We may decline or limit a request where permitted by law.

9.5

You also have the right to lodge a complaint with the competent supervisory authority, including the Saudi Data and Artificial Intelligence Authority (SDAIA) in the Kingdom of Saudi Arabia, the Information Commissioner's Office in the United Kingdom, or the data protection authority of your country. We would welcome the opportunity to address your concern first.

10.Children

10.1

Our website and services are intended for businesses and are not directed at children. We do not knowingly collect personal data from anyone under the age of eighteen.

11.Third-party websites

11.1

Our website may link to third-party websites and applications that have their own privacy practices. KORVEX is not responsible for them, and you should review their privacy policies.

12.Changes to this Privacy Policy

12.1

We may update this Privacy Policy from time to time. The current version is always published on our website, with the date of the latest update. Where changes are significant, we will take reasonable steps to inform you as required by law.

12.2

This Privacy Policy is available in English, Arabic and Chinese. If there is any conflict between versions, the English version shall prevail to the extent permitted by applicable law.

Questions about this document may be sent to info@korvexsupplychain.com.

› Terms of use
Legal

Terms of use

The terms that govern access to and use of the KORVEX website, myKORVEX and our online tools.

Version 2.0Last updated 28 October 2026

These Terms of Use govern your access to and use of the website at korvexsupplychain.com, the myKORVEX platform and every tool, form and content made available through them (together, the "Website"). The Website is operated by Korvex Logistics and TradeX L.L.C. (Kingdom of Saudi Arabia) on behalf of the KORVEX Group, which includes Korvex Logistics and TradeX L.L.C. (Kingdom of Saudi Arabia), Korvex Logistics and TradeX Solutions LLC (United States of America), Korvex Logistics and TradeX Solutions Limited (United Kingdom), Korvex Logistics and TradeX Solutions LLC (Arab Republic of Egypt) and their affiliated companies ("KORVEX", "we", "us" or "our").

By accessing or using the Website you agree to these Terms of Use. If you do not agree, you must not use the Website. If you use the Website on behalf of an organisation, you confirm that you have authority to bind that organisation, and "you" includes it. Users of myKORVEX accept these Terms of Use when their account is opened and each time they log in.

1.Nature of the Website

1.1

The Website and myKORVEX are intended for business users only. By using them on behalf of an organisation, you confirm that you act in the course of a trade, business or profession.

1.2

The Website provides general information about KORVEX and its services. Nothing on the Website constitutes an offer capable of acceptance, a quotation, a representation or a warranty of any kind, or legal, customs, tax, regulatory, financial or other professional advice.

1.3

Every service and sale is subject to an individual quotation and to the KORVEX General Trading Terms and Conditions published on the Website. In the event of any conflict between these Terms of Use and the General Trading Terms and Conditions in relation to any service or sale, the General Trading Terms and Conditions prevail.

1.4

Descriptions of services, capabilities, networks, routes, gateways, transit times, case studies and examples are illustrative and general. They do not describe the terms on which any particular service will be provided and may not be relied upon as such. Case studies, examples, figures and illustrations may describe services performed by subcontractors or network partners. The only representations on which any customer may rely are those set out in its quotation or booking confirmation.

1.5

KORVEX coordinates services using carriers, hauliers, fleet operators and facilities engaged by it, on the terms of its General Trading Terms and Conditions. References on the Website to KORVEX trucks, warehouses or teams describe that coordination and do not alter the capacity in which KORVEX contracts.

1.6

Photographs, videos, renderings, graphics, case studies, project descriptions and figures on the Website are illustrative only. They may be stock, licensed, staged or computer-generated images, or anonymised images of operations, and may show goods, equipment, vehicles, vessels, premises or projects of third parties. Any resemblance between such content and any person's goods, packaging, brand, shipment, vehicle, premises, project or business does not mean that the content shows them, that KORVEX handled them or that KORVEX has any relationship with that person, and gives no ground for any claim of breach of confidentiality, ownership, infringement, misuse of image or name, or identification. If you believe that any content identifies you or your property, please contact us and we will review it.

2.Information, tools and tracking

2.1

Calculators, container and pallet guides, Incoterms® summaries, the glossary, maps, articles and all other content are provided for general guidance only, use typical values that vary by carrier, equipment, market and regulation, and may be incomplete or out of date. You must verify any information with KORVEX in writing before relying on it.

2.2

Tracking information, milestones, estimated times and notifications may be derived from carriers, authorities and other third parties, are provided for convenience only and are not a transport document. KORVEX does not warrant their accuracy, completeness or timeliness.

2.3

Incoterms® is a registered trademark of the International Chamber of Commerce. Summaries on the Website are not the official rules, which should be consulted directly.

2.4

KORVEX gives no undertaking as to the availability, uptime, speed or continuity of the Website, myKORVEX or any interface, or as to the accuracy, completeness or timeliness of any tracking, location, temperature or other data shown in them. myKORVEX is not a system of record, and you should keep your own copies of every document and item of data that you need.

3.Accounts and myKORVEX

3.1

Access to myKORVEX is granted at KORVEX's discretion to authorised users of its customers. You are responsible for keeping your log-in credentials secure and confidential, for all activity under your account, and for notifying KORVEX immediately of any unauthorised use.

3.2

You must ensure that all information you submit through the Website, including quote requests, bookings, documents and uploads, is accurate, complete and lawful, and that you have the right to submit it. Submission of a form or request does not create any contract until KORVEX confirms acceptance in writing.

3.3

KORVEX may suspend, restrict or terminate any account or access to the Website at any time, with or without notice, including to protect the security of the Website or other users, or where it suspects any breach of these Terms of Use.

3.4

Each customer organisation decides which of its personnel, consignees, suppliers, brokers and agents it authorises to use myKORVEX and what each of them may see and do, and is responsible for their acts and for ending their access. Instructions given through an authorised user's credentials are treated as given by that organisation. KORVEX is not liable for any use or disclosure of information by, or by reason of access given to, a user authorised by a customer or by another party to the shipment entitled to that information.

4.Acceptable use

4.1

You must not use the Website in any way that is unlawful, fraudulent or harmful; attempt to gain unauthorised access to the Website, its servers or any connected system; introduce malicious code; carry out any denial of service or similar attack; scrape, harvest or extract data or content by automated means; reverse engineer any part of the Website; impersonate any person; or interfere with the use of the Website by others.

4.2

KORVEX may report any breach to the relevant authorities and cooperate with them, including by disclosing your identity.

5.Intellectual property

5.1

The Website and all content on it, including the KORVEX name, the KV monogram, myKORVEX, KORVEX TradeX, KV GCC Gateway, KV Sea-Air and all other names, logos, text, graphics, images, maps, software and design, are the property of KORVEX or its licensors and are protected by trademark, copyright and other intellectual property laws worldwide. All rights are reserved.

5.2

You may view and print pages of the Website for your own internal business use only. You may not copy, reproduce, republish, modify, distribute, frame or create derivative works from any part of the Website, or use any KORVEX name or mark, without KORVEX's prior written consent.

5.3

If you send KORVEX any idea, feedback or suggestion, KORVEX may use it freely without obligation to you.

5.4

Names, trade marks, liveries and logos of carriers, ports, manufacturers and other third parties that appear on the Website, including incidentally in photographs, belong to their respective owners, are shown for identification or as part of the scene only, and do not imply any endorsement, relationship or affiliation.

6.Third-party links and content

6.1

The Website may contain links to websites, applications and content of third parties, including carriers, authorities and app stores. They are provided for convenience only. KORVEX has no control over them and accepts no responsibility for their content, availability, security or privacy practices, and a link does not imply endorsement.

7.Disclaimer

7.1

The Website is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, KORVEX excludes all representations, warranties, conditions and other terms, whether express or implied by statute, common law or otherwise, including as to accuracy, completeness, availability, satisfactory quality, fitness for a particular purpose and non-infringement.

7.2

KORVEX does not warrant that the Website will be uninterrupted, timely, secure or free from errors, viruses or other harmful components, and you are responsible for using appropriate protection on your own devices.

8.Limitation of liability

8.1

To the fullest extent permitted by law, KORVEX, its officers, employees and agents shall not be liable to you or any other person, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for any loss or damage arising out of or in connection with the Website, its use or inability to use it, or reliance on any content on it.

8.2

Without limiting the paragraph above, KORVEX shall in no circumstances be liable for any loss of profit, revenue, business, contract, goodwill, data or anticipated savings, or for any indirect, special or consequential loss.

8.3

Where, notwithstanding the above, KORVEX is found liable in connection with the Website, its total aggregate liability shall not exceed one hundred United States dollars (USD 100).

8.4

KORVEX shall not be liable for any loss or damage caused by viruses, hacking, ransomware, phishing or other criminal acts of third parties, or by any interruption of the Website or myKORVEX, where KORVEX has taken security measures appropriate to the risk.

8.5

No director, officer, manager, shareholder or employee of KORVEX shall be personally liable to you in connection with the Website, to the maximum extent permitted by applicable law.

8.6

Nothing in these Terms of Use excludes or limits any liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence or for fraud, or any rights you have as a consumer under mandatory law.

9.Indemnity

9.1

You shall indemnify and hold harmless KORVEX, its officers, employees and agents against all claims, liabilities, losses, costs and expenses, including legal fees, arising from your breach of these Terms of Use, your misuse of the Website or any information you submit through it.

10.Changes and availability

10.1

KORVEX may change, suspend or withdraw the Website or any part of it, and amend these Terms of Use, at any time. The version of these Terms of Use published on the Website at the time of your use applies, and users of myKORVEX may be asked to accept the current version when they log in.

11.General

11.1

If any provision of these Terms of Use is held invalid or unenforceable, it shall be modified to the minimum extent needed or severed, and the remaining provisions shall continue in full force. No failure or delay by KORVEX in exercising any right shall operate as a waiver of it.

11.2

These Terms of Use may be translated into other languages. If there is any conflict between versions, the English version shall prevail to the extent permitted by applicable law.

11.3

These Terms of Use, and any dispute or claim arising out of or in connection with them or the Website, including non-contractual disputes, are governed by the laws of the Kingdom of Saudi Arabia. Any dispute concerning a quotation, booking, service, sale, invoice or other transaction, including one requested, made or managed through the Website or myKORVEX, is governed exclusively by Section 28 (Governing law and arbitration) of the General Trading Terms and Conditions, including arbitration under paragraph 28.2 and paragraphs 28.3 to 28.5 of those terms. Subject to that, the competent Commercial Courts of the Kingdom of Saudi Arabia shall have exclusive jurisdiction over any other dispute arising out of or in connection with these Terms of Use or the Website, save that KORVEX may bring proceedings in any other court of competent jurisdiction.

11.4

EACH PARTY KNOWINGLY AND VOLUNTARILY WAIVES TRIAL BY JURY IN ANY PROCEEDING ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OF USE OR THE WEBSITE. CLAIMS MAY BE BROUGHT ONLY INDIVIDUALLY AND NOT IN ANY CLASS, COLLECTIVE OR REPRESENTATIVE PROCEEDING, TO THE EXTENT PERMITTED BY LAW.

11.5

Questions about these Terms of Use may be sent to info@korvexsupplychain.com.

Questions about this document may be sent to info@korvexsupplychain.com.

› Cookie policy
Legal

Cookie policy

How the KORVEX website and myKORVEX use cookies and similar technologies, and how you can control them.

Version 2.0Last updated October 2026

This Cookie Policy explains how the KORVEX Group, which includes Korvex Logistics and TradeX L.L.C. (Kingdom of Saudi Arabia), Korvex Logistics and TradeX Solutions LLC (United States of America), Korvex Logistics and TradeX Solutions Limited (United Kingdom), Korvex Logistics and TradeX Solutions LLC (Arab Republic of Egypt) and their affiliated companies ("KORVEX", "we", "us" or "our") use cookies and similar technologies on the website at korvexsupplychain.com and on the myKORVEX platform. It should be read together with our Privacy policy.

1.What cookies and similar technologies are

1.1

Cookies are small text files placed on your device when you visit a website. Similar technologies include local storage, session storage, pixels and software development kits. In this Cookie Policy, "cookies" refers to all of them.

1.2

Cookies set by KORVEX are "first-party" cookies. Cookies set by other organisations through our website are "third-party" cookies. Cookies may last only for your browsing session ("session" cookies) or remain on your device for a set period ("persistent" cookies).

2.Categories of cookies we use

2.1

Strictly necessary cookies are required for the website and myKORVEX to function and be secure, including to load pages, remember your cookie choices, manage log-in sessions and protect against fraud. They do not require consent and cannot be switched off in our systems.

2.2

Preference cookies remember choices you make, such as your language (English, Arabic or Chinese), so that the website works the way you have chosen.

2.3

Analytics cookies, where enabled, collect information in aggregated form about how visitors use the website, such as the pages visited and the time spent on them, to help us improve it. They are set only with your consent where the law requires it.

2.4

Marketing cookies, if used in future, would help us measure the effectiveness of campaigns. They would be set only with your consent.

3.Cookies currently set by this website

3.1

kvx_ck (first-party, persistent local storage, strictly necessary): records your cookie choice so that the banner is not shown again.

3.2

kvx_lang (first-party, persistent local storage, preference): remembers the language you have chosen.

3.3

myKORVEX session cookies (first-party, session, strictly necessary): keep you securely signed in to myKORVEX and are set by the platform when you log in.

3.4

Any analytics or third-party cookies introduced in future will be listed in this section before they are used.

4.Your choices

4.1

When you first visit the website, our cookie banner lets you accept all cookies or accept strictly necessary cookies only, and both choices are presented with equal prominence. No analytics or marketing cookies are set before you give consent where consent is required. You can change your choice at any time through the "Cookie settings" link in the website footer.

4.2

You can also block or delete cookies through your browser settings. If you block strictly necessary cookies, parts of the website and myKORVEX may not work as intended. KORVEX accepts no responsibility for any loss of functionality resulting from your cookie settings.

5.Third-party cookies

5.1

Where third-party services are embedded in the website, such as maps, video or analytics, those third parties may set cookies under their own privacy and cookie policies, over which KORVEX has no control. We will use such services only where needed and, where required, only with your consent.

6.Changes and contact

6.1

We may update this Cookie Policy from time to time to reflect changes in the cookies we use or in the law. The current version is always published on our website, with the date of the latest update.

6.2

This Cookie Policy is available in English, Arabic and Chinese. If there is any conflict between versions, the English version shall prevail to the extent permitted by applicable law.

6.3

Questions about this Cookie Policy may be sent to info@korvexsupplychain.com.

Questions about this document may be sent to info@korvexsupplychain.com.

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